Provost Retreat 2016 Interim Chief Information Officer...

Provost Retreat 2016Interim Chief Information Officer

Daniel Uetrecht

Full report

Information Technology

Information Technology SWOT Analysis

StrengthsCustomer support / Walkin center Research support Infrastructure, network & securityTechnical expertise of staff Collaboration with EdTech Faculty governance via ITCCDesktop enhancement program CLC lifecycle program Project & Relationship management

WeaknessesApplications team suffering due to turnover IT Service management solution Outdated, confusing billing/invoicing systemPoorly communicated IT programs and services No GRA based project budget Outdated funding model for networkingFTE intensive desktop build and delivery FTE intensive software deployment Expensive remote software delivery

OpportunitiesFlexible work environment Alternative compensation strategies Consolidate software offeringsModernize desktop support and software delivery Relocate most of IT off campus Collocate remaining campus bound IT staff Improve program management & compliance Expand IT student COOP program Align staff to academic & research missionBuild a core academic support team Partner with OSP Grow Minerfly UAV research serviceImprove collaboration with UM to reduce costs Grow HPC and support Data center consolidation / Cloud computing

ThreatsStaff turnover and inability to attract quality staff Inability to promote deserving staff Inability to address staff performance concernsInability to absorb future budget cuts

FY16 Strategic Initiatives


Themes Levers/Categories of Actions FY16 Planned1. Leverage Information Technology Service and Innovation for Student Success Develop and inspire creative thinkers and leaders for life-long success

1.1 Support experiential learning opportunity for students

1.2 Implement innovative ideas for S&T

1.3 Define meaningful interaction with students

1.1.1 Completed: Student jobs and internships with Information Technology Department

1.2.1 Completed: Innovation Competition for students

1.2.2 Completed: Expand digital signage footprint and capabilities

1.3.1 Completed: Continue support for CRI planning and implementation of u.Achieve and u.Direct

1.3.2 Completed: Expand use of Google Apps platform for web support, file storage and calendaring



Themes Levers/Categories of Actions FY16 Planned

2. Ensure “Technology” at S&T at highlights our University Enhance reputation and raise visibility

2.1 Support Best In Class initiatives

2.2 Leverage S&T as Missouri’s technology research university IT can help attract transformative faculty

2.3 Develop Culture of Excellence

2.4 Support creation and implementation of communications and marketing plan

2.5 Enhance Teaching & Learning with Education Technology

2.1.1 Completed: Expand existing support in “Big Data”, Visualization, Computational Science and online Learning

2.2.2 Completed: Help stimulate new faculty startup packages with shared research computing infrastructure and support

2.2.5 Completed: Hire highly qualified IT support staff

2.3.8 Completed: Expand experiential learning opportunities for students through Research Support Services and external Internships

2.4.4 Completed: Provide 2 marketing/web FTE, server, content and training support for new digital marketing program

2.5.3 Moved to Global: Provide professional development for instructors on teaching and learning topics supporting good pedagogy

2.5.8 – Moved to Global: Support the redesign of Calculus & Physics service courses to utilize technology and good pedagogical practices




3. Provide IT Resources and Support to increase the enrollment and development base for Missouri S&T Achieve sustainable growth to ensure best return on investment

3.3 Improve IT facilities to support research and student learning

3.5 Support plan for lifetime engagement strategy

3.3.1 Moved to Global: Target instructional laboratory courses for the DELTA project to redesign the courses for blended and online delivery

3.3.7 Completed: Continue to advise and stimulate the creation of a Learning Commons for the Library

3.3.10 Completed: Collaborate with Library and Design and Construction on Learning Space design guidelines

3.5.3 Completed: Assist Alumni with “Email for Life” campaign




4. Support an Online Learning and Digital Instructional Delivery Strategy Increase and facilitate meaningful access to and interaction with renowned faculty, staff and services.

4.1 Facilitate the redesign of Distance and Online Learning with collaboration of the Global Learning and EdTech departments

4.6. Improve student, faculty, staff and administrator mentoring and advising

4.7 Identify and remove barriers to graduation and reduce time to degree for undergraduate and graduate students

4.1.2 Moved to Global: Collaborate with Global Learning to assist instructors in redesigning their courses for online/blended learning

4.1.4. Moved to Global: Collaborate with DCE on professional non-credit distance education courses

4.1.5 Moved to Global: Collaborate with the library to include digital content and metadata in Scholar’s Mine

4.1.6/4.1.7 Moved to Global: Expand the current eFellows program to include Distance instructors

4.6.4 Moved to Global: Provide guidance and implementation plans for a Center for Teaching and Learning

4.6.8 Moved to Global: Expand Teaching Partners Program for teaching mentors

4.6.11 Moved to Global: Provide targeted professional development activities for graduate students who are GTAs

4.7.1 Moved to Global: Develop a first year experience course with gamified components



Themes Levers/Categories of Actions

Projects unique to

Information Technology in

support of Administration,

Academics and Research

5.1 Partially Completed: Continue campus building WiFi enhancements and deploy dedicated outdoor wireless in appropriate areas

5.2 Partially Completed: Continue upgrade of campus building network connectivity

5.3 Partially Completed: Continue reengineering efforts with Desktop Procurement, Build and Distribution of computers for faculty

and staff

5.5 Completed: Complete investigation of mobile device emergency system for campus use in collaboration with UM

5.6 Partially Completed: Upgrading S&T’s web content management system Terminal 4 and investigate alternative event calendar

systems

5.7 Completed: Implementing new Health Records application

5.8 Completed: Implementing new International travel application

5.9 Completed: Implementing new Intensive English tracking application



Themes Levers/Categories of Actions

Projects unique to Information

Technology in support of

Administration, Academics and

Research

5.10 Completed: Implement UM Central Logging shared service replacement

5.11 Partially Completed: Continue development of Visualization strategy that supports “Big Data” and “Computational

Science” Analytics

5.12 Partially Completed: Continue collaborative initiative for UM Data Center Consolidation

5.13 Completed: Collaborate with UM on cloud computing investigation and selection

5.14 Completed: Support UMSL researchers high performance computing needs

5.15 Completed: Expanded LMS pilot utilizing Canvas

5.16 Partially Completed: Expand usage of Google Apps services to increase functionality and reduce IT operating costs

Provost Retreat 2016 Interim Chief Information Officer...

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