Free speech@jay_seal

Why should chatbots

matter to my business?

Sorry, the office is now closed.

“The most profound technologies are those

that disappear. They weave themselves into

the fabric of everyday life until they are

indistinguishable from it.”

Mark Weiser, 1991 “The Computer for the 21st

Century”

“Chat is going to be the next great operating

system. Apps will come to be thought of as the

new browsers; bots will be the new websites.

This is the beginning of a new internet.”

Ted Livingston – CEO, Kik

So… why now?

Designing conversations

Humanising the digital workplace…

Creating some manners and personality…

What now?

CUSTOMER FOCUS

• Improving customer

engagement, CSAT, NPS

• Reducing costs to serve

• Expressing the brand

What now?

EMPLOYEE FOCUS

• Improving employee

engagement, talent

attraction and retention

• Mastery: supporting self-

actualisation

Potential trial areas

Self-service

Employee

support

Handover to

webchat

Intelligent FAQs