Prototyping SMS/Voice Services

Prototyping voice/sms services

For Emerging Markets

UDAY M. SHANKAR | @udayms

w w w . a c r o s s t h i n l i n e s . c o m

Who am I?

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UI/UX Evangelist

Presently owns Prototyping function in Yahoo! India UED

November 8, 2010 MODS 2010 | uday m. shankar | @udayms | acrossthinlines.com

Disclaimer

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The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of Yahoo!

November 8, 2010 MODS 2010 | uday m. shankar | @udayms | acrossthinlines.com

THINK: MOBILE PHONES Think of what’s available on Mobile Phones

4 November 8, 2010 MODS 2010 | uday m. shankar | @udayms | acrossthinlines.com

NOT THESE!!! These are SMART Phones

November 8, 2010 MODS 2010 | uday m. shankar | @udayms | acrossthinlines.com 5

THINK ABOUT THESE

Oh Yes! These are still around!


VOICE & SMS Common features on all

phones


WHY?



17 million subscribers added in July 2010

Total wireless subscribers - 652.42 million (2.66% growth) Webdunita.com - goo.gl/ZhQye


27% mobile phones are `internet ready`

Only 2 million users `actively` (once a month) access internet on mobile IMAI & IMRB - Pluggd.in - goo.gl/N1ZOo

WHY IS THIS IMPORTANT? Why Voice & SMS in the

times of iPhone & Android?


MONEY Do you need more reasons?


THE MONEY IS IN EMERGING MARKETS

28 markets. India & China are the leaders.


OK...THAT IS ALL BUSINESS Not exactly what I am going to be talking about!


SMS PROTOTYPING Bit tricky!!!


DISCLAIMER:

THIS IS NOT THE ONLY WAY TO DO

THIS!!! Refer back to this PPT online

later…


You need


NOWSMS Gateway

Windows Server SMS Gateway Server Mobile Phone

GSM Modem Capability

PHP + MySQL

This is how it looks


Setting it up - Mobile •  Nokia phones do not work here •  Use a Sony Ericsson or Samsung •  I recommend Sony Ericsson K750i

•  Connect the phone to PC by USB •  Setup the mobile phone to work with your PC

in GSM Modem mode •  Install all drivers and back up data •  Clear your inbox


Setting it up - PC •  Install PHP/MySQL stack on your PC •  Download and install NowSMS on your PC

- www.nowsms.com •  Create these tables in your MySQL

–  incoming – outgoing – keywords –  responses

•  Test your PHP from browser - phpinfo(); •  Test PHP from command line


How all this works •  NowSMS intercepts all incoming SMS messages

and fires a command in the CLI (command line interface).

•  It then takes the output of the command and uses that as the output to reply to the number from which the sms originally came from.

•  NowSMS passes incoming message to the command as arguments.

•  Now… We do our magic in PHP/MySQL and ensure that we print out what should be sent out.


VOICE PROTOTYPING Even more tricky!!!


You need


Windows Server Skype PrettyMay Call Center

PHP + MySQL Skype International Number

Prettymay.net

This is how it looks


Setting it up - Skype •  Install Skype client on your PC. •  Or get a Skype international number and

configure your Skype on the PC to use the international number.

•  Install Skype on your mobile phone. •  Create two user ids in Skype – one for the test

candidate and one for the service provider. •  Install PrettyMay on the Windows server and

create `call-flows`. •  Create and use Audio Files as necessary.


How all this works •  When you make a call from Skype on mobile to

the Service Provider Id, it rings on the Windows Server.

•  The PrettyMay software running on the server intercepts the call and plays audio files according to the flow you have created.

•  PrettyMay also listens to DTMF tones received and plays different audio files.

•  This makes your voice prototype pretty interactive!



Email [email protected] Blog Acrossthinlines.com

Twitter @udayms udayms.wordpress.com

References Google, Slideshare, Flickr

QUESTIONS?

Prototyping SMS/Voice Services

Design

Transcript of Prototyping SMS/Voice Services