Presented by: Dr. Christine AllenPsychologist & Executive Coach

PROTECT YOUR PRACTICE: HIRING TOXIC EMPLOYEES CAN HURT

YOU

May 19th, 2016

Central New York Healthcare Business

Alliance:Promoting Best Practices In

Healthcare

www.insightbusinessworks.com

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“Healthcare is the most difficult, chaotic, and

complex industry to manage.”— Peter

Drucker

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What makes someone a toxic employee?

ComplainingSlacker Persistent negativity; creates unnecessary drama“Know-it-all”Irresponsible Lies, cheats, stealsBlames others; defensiveSelf-centered and entitledInflated sense of self Aggressive, explosive, demeaning

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Toxic Employees

Can Create a Toxic

WorkplaceCourtesy Istock photo

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Costs of Toxic Employees• Between 2 to 5 times employee’s salary to replace

• Your best people may leave

• Affects the brand and public image• Knowledge, experience walks out the door

• Connections are broken (patients, vendors, partners)

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• Attitude

• Personality

• Emotional Intelligence

• Cultural Fit

Reduce Risk by Hiring For:

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Attitude, Values and Motivation:• Extra mile• Initiative• Takes responsibility• Wants to grow and develop• High integrity

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Personality: Individual’s unique

constellation of consistent behavioral

traits

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EQ or EI

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EQ or EI

Goleman’s Model

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Cultural Fit

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“Do not tolerate brilliant jerks; the cost to teamwork

is too high.”—Reed Hastings, CEO of Netflix

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Personalities to Screen Out:

1. Narcissistic and Self-Centered

2. Social Loafing and Passive-Aggressive

3. Explosive, dramatic, irritable, whiny

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Hire character. Train skill. –Peter Schutz, Former CEO, Porsche

Thank you!!