Protech Systems

About Protech

Protech incorporated in April 2009 is a 360 Degree Enterprise providing solutions in IT Infrastructure and Complete Setup Development of Business Enterprises.

Our team is specialized and focuses on their core strengths to provide Protech clients with a varied blend of products and services that maximize their business and brand value.

Protech’s Team include IT and Infra Development Professionals, which is equipped with updated knowledge in its field of applications.

IT armProtech is an end-to-end hardware and software services company. Protech manages end-to-end technical support, customer care, warranty services, Helpdesk and manages services, repair and refurbishment, etc. through its single window solutions to meet any client need and ensure that clients can focus on their own core competency and increase customer satisfaction.

Today’s complex multi-vendor, multi-site, networked organizations demand astrong vendor commitment for providing ongoing service & support. Protech helps the customer, get the most out of the network with programs ranging from design support and documentation to overnight hardware exchange and facilities management & outsourcing.

Protech offers an entire gamut ranging from hardware, software, peripheral products tonetworking, integration, cross platform connectivity and communication solutions in allaspects of IT and service area entirely to the satisfactions of its customers.

Protech helps you build a state of the art IT infrastructure by creating solutions unique to your business.

Its multi-faceted and highly specialized teams handle every single aspect that reputed companies in IT space seek to enhance their own productivity, service standards and customer satisfaction such as:

•AMC (Annual Maintenance Contract):

Protech provides distinct AMC service. The AMC takes care of preventive maintenance and faulty parts replacement. Preventive maintenance ensures trouble free operations and maximum uptime. The annual maintenance contract includes:

•Desktop and Peripherals Management Services:

Protech provides desktop and peripheral management service which includes:

•Hardware & Software troubleshooting.•Installation of up gradation of System hardware and software.•Peripheral (Printer /Scanner etc.) Management.•Desktop performance monitoring, fine- tuning and optimization.•Support for Win 98/2000/NT/XP.

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• Call Management Services:

Protech Call management service which includes

•Providing a single point contact.•Maintain an updated on-line help – desk telephone number.•Identification and resolution of chronic faults and problems.

•Server Management Services:

Protech provides Server management service includes

•Support of MS Window 2003/ MS Window 2008.•Server performance monitoring fine – tuning and optimization.•Server diagnosing and problem resolution.•Server Configuration Changes.•Understand and report performance bottlenecks.•Desktop LAN connectivity.•Network Security.

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Network Management Services(LAN Management):

Protech Network management service includes

•Ensure complete connectivity of the computer with respective network.•Activity related to trouble shooting of connectivity related problems •Identifying and troubleshooting physical connectivity problem at the desktop (user) as well as at the Switches ends •Identifying and trouble shooting of defective Switches.

Hardware Solutions & Services:

Protech offers Customer-Centric Service Solutions, including fulfillment, logistics and multi-commodity repair, with the option of managing the total outsourcing of all the client’s warranty responsibilities.

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•Software Solutions & Services:

Protech offers software services in building Customized Software solutions, ERP Attachments, MIS requirements, Manpower supply, Infrastructure management and much more. Protech offers complete service solutions through integrated processes designed to fulfill and enhance service level commitments for client products and services.

Asset Management:

With rapid advancement in technology, getting the best value out of existing and often dated technical systems and hardware is what Protech helps its clients with. Auditing assets, taking inventory, screening, testing either onsite or at Protech location with 100% data sanitization and offering best residual value for assets. Maintaining Warranty and AMC Database.

Mail Management:

Protech perfectly understands an enterprise's needs and provides state-of-the-art email management services to ensure smooth functioning of your messaging and collaboration infrastructure.

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Services We OfferTechnical Support includes•Operating System support•Hardware support•Network Support•Applications•Database administration•Utilities•Virus control•Security•Storage Solutions•Mail Solutions•Asset Management•Data Center Management

The Products include•Desktop•Notebook•Servers•Network Devices•Printers•Display Devices (LCD / CRT)•Scanners•Multi-function Devices / All-in-One•UPS•Storage Products

Advantages with Protech

We at Protech strive to serve our customers in every way possible. Our following services cater to the growing needs of customers:

•We attend the faulty equipment in the shortest span of time, usually the same day.•Repair/replace the defective and damaged components with original manufactured parts.•We provide the service of preventive maintenance of your computer every month.•We perform a regular monthly check for virus.•Our engineers are there to ensure the connectivity of your network flawlessly.•Budgeting of software up gradation done annually.•We provide standby system when working towards resolving the issue with the faulty system.

What is unique with ProtechAMC with Protech is a good option as we have various specialized features & advantages that makes us stand apart from the crowd. We define these features as:

• Our Objective is to give you Zero Down Time.

•Genuine spare parts:We offer genuine spare parts that are equivalent to new if a customer requires replacement of worn out parts. This ensures full performance of the replaced part. We even provide our customers with accessories well suited to their requirements.

•Our annual free IT consultancy:It is yet another advantage for our client to help with minor issues related to IT that can be immediately resolved online.

•Quarterly maintenance: Quarterly maintenance and check up on your systems is also covered in our AMC. This way we can keep a look out for any issue in the initial stages.

AMC with Protech is indeed a good option for maintenance and upkeep of your systems.

Why Protech?Protech offers an entire gamut ranging from hardware, software, peripheral products to networking, integration, cross platform connectivity and communication solutions in all aspects of IT and service area entirely to the satisfactions of its customers.

Protech is committed to provide complete customer satisfaction through high quality and cost effective service & consultation using the most advanced hardware/software tools, implementing international quality norms and striving continuously to attain excellence in every aspect.

Protech shall strive to deliver best in class IT Infrastructure Management Services by adopting best industry practices and technologies in a continually improving environment.

Protech shall ensure confidentiality, Integrity and availability of all information assets while delivering the services to meet customer and legal requirement.

Clientele• Brand Connect• J.K. industries• Shree Samiri Industries• Plus Branding• Laymen Consultants• Profound Consultancy• V&V HVAC Engineers• Global Vision Advertising• Royal Aircon Pvt. Ltd.• Clic India Insurance Company

Contact Us

Regd. Address:B-45, Cordelia House, D’Souza Wadi,Shivaji Nagar,Thane 400604.

Sujit Amin: 09819057563

Thank You