Property Management SystemInstallation and Administration Guide

PMS (Phone Management System) Components

The following components need to be installed:

• DialLogic

• HASP

• InnLine IP

• Tiger TMS

Install DialLogic

Open the DialLogic folder and run setup.exe

Select “Core Runtime Package”

Install DialLogic

Install DialLogic

Install DialLogic

Restart your computer once the installation in completed

Install DialLogic

• Open “HMP License Manager” from the Start menu

• Click on “Browse” and browse to C:\Program Files (x86)\Dialogic\HMP\data

• Select the license file

Install DialLogic

Click on “Activate License”

Install DialLogic

• Open “Configuration Manager -DCM” from the Start menu

• From the “Device” menu select “Restore defaults”

• From the “System” menu select “Start system”

Install DialLogic

Run HASPUserSetup.exe

Install HASP

Run HASPUserSetup.exe

Install HASP

Open the InnLine IP folder and run setup.exe

Install InnLine IP

Install InnLine IP

Restart your computer once the installation in completed

Install HASP

Install Tiger TMS

Run TigerTMS_iCharge_50.2.2.0.exe

Install Tiger TMS

Install Tiger TMS

Select Country, Location, Area Code, and Time Zone

Install Tiger TMS

• Click on “Add” to add data collection node

• For PABX Type select “Asterisk – MySQL”

Install Tiger TMS

• Select “IP Connection”

• Select “Client” and enter the IP Address and Port Number (5060) for the ScopServ PBX

Install Tiger TMS

Click on “Close” once the node has been configured

Install Tiger TMS

Install Tiger TMS

Click on “Browse” and open “International-PTT_(Standard)”

Install Tiger TMS

Select country and click on “OK”

Install Tiger TMS

Install Tiger TMS

Click on “Finish” to restart your computer

Install Tiger TMS

Contents

• Login Procedure

• Primary Level

• Front Office Navigation Panel

• Check-In / Check-Out

• Room Management / Guest Directory

• Charge Enquiry / Wake-Up Management

• Standard Reports Navigation Panel

• Advanced Reports Navigation Panel

• System Status

iCharge Web Client Administration

A Username and Password is required to login to iCharge. User logins will be controlled and administered by the IT team at the hotel.

Certain access rights and privileges, background themes and language support can be assigned to unique logins.

Please provide your specific user details or use the default credentials:

• Username: Admin

• Password: Tiger

Login Procedure

The primary menu displays 3 key areas of iCharge functionality:Front Office:

• Check-In• Check-Out• Room Management• Guest Directory• Charge Enquiry• Wakeup Management

Back Office:• Standard Reports• Advanced Reports

System Status:• System Status

Primary Panel

Front Office:

• Check-In / Check-Out: In case of PMS Failure, this function can be used to control the Bedroom Extensions and still allow Guests to use the Voice facilities

• Room Management enables the User to manage the Guest extension profile once checked in

• Guest Directory provides a named list of all Guests checked in to the PMS

• Charge Enquiry enables the User to calculate the cost of a call and advise the Guest prior to the call being made

• Wake-up Management enables the User to monitor and manage Wakeup calls and Wakeup reports

Front Office Navigation Panel

Check-In / Check-Out

Room Management / Guest Directory

Charge Enquiry / Wake-Up Management

Standard Reports Include: Account Detail, Admin Usage, Ancillary Charges, Carrier Cost, Guest Info, End of Day, Room Listing, Room Availability, Wake-Up, EZ Reports, Charge Enquiry

Standard Reports Navigation Panel

Advanced Reports Include: Departmental Cost, Departmental Usage, Unknown Extension, Zero Usage, Dialled Number, Extension Use, CLI Numbers, Geographical Locations, Department Incoming, Department Call Volume, Target Response Analysis, Operator Loading, Departmental Response, Extension Ring Time Analysis, First Point of Answer, Extension / Dept. Answer Performance, Trunk Summary, Response Time, Trunk Utilization, Call Detail

Advanced Reports Navigation Panel

System Status Include:

Health monitoring features which identify interfaces that are not active or have failed due to network connectivity issues.

Alerts can be triggered to Email, Printer or Visually on-screen.

System Status

ScopServ / PMSIntegration Guide

• MySQL User on ScopServ PBX

• Class of Service on ScopServ PBX

• Extensions to use with Tiger TMS

• Tiger TMS Asterisk Interface

The following needs to be configured

Create a new MySQL user and assign it full permissions for the scopserv database

Create MySQL User

Create a new class of service to be used on the extensions that will be managed by TigerTMS.

Configure Class of Service

Create the extensions that will be managed with TigerTMS. Ensure the correct Class of Service is applied to the new extensions.

Configure Extensions

Browse to “C:\tig2020” and open “TigerAsteriskTrayIcon.exe”

Configure Tiger Asterisk Interface

Enter the following:

• Host Address (ScopServ PBX IP)

• MySQL username and password

• DB Name (scopserv)

• Table Name (cdr)

Configure Tiger Asterisk Interface

Starting TigerTMS

• Data Collection Service

• Tiger TMS Interfaces

• InnLine IP Application

• TigerTMS WebGUI

The following needs to be started

• Open the “Start Data Collection” shortcut that was created during the installation

• Ensure that both the “Collection” and “Node” services are started

Start Data Collection Service

• Open the “Start Interfaces” shortcut that was created during the installation

• Ensure that both the “Event Handler” and “GC Asterisk” services are started

Start TigerTMS Interfaces

Open the “Start InnLine IP” shortcut that was created during the installation

Start InnLine IP

• Open the “iCharge” shortcut that was created during the installation

• Log into Tiger TMS (Default Username – admin, Default Password – tiger)

Start TigerTMS WebGUI

• Select “Front Office”, then “Room Management”

• Click on the dropdown next to “Room” to ensure TigerTMS is pulling data from the ScopServ PBX

Start TigerTMS WebGUI

www.scopserv.com

Aim high, aim right!Ask your preferred integrator for a free consultation.

Because Communication Matters