PROPERTY MANAGEMENT ...REDEFINED!

REAL ESTATEMARKETING MANAGEMENT

Our mission is to provide real estate

solutions that create value for our clients.

Our spirit is dedicated to providing exceptional service,

which fosters lasting relationships with our clients.

THE MISSION:TO CREATE VALUEThe REMM Group is redefining multifamily and commercial property management with a culture, dedicated to service that goes beyond what is expected to find opportunities that create value for our clients. This measurable results-oriented approach has been developed and refined over 35 years of property management experience in Southern California. We use that exceptional market insight to maximize the ROI for real estate investors in Southern California.

By combining our proven strategies with our clients’ objectives, we are able to enhance each property’s value based on the unique qualities of the asset. We work with owners to extend the profitable life of the asset, seek new sources of income, vigilantly track and lead the market rental and leasing rates and build strong resident and tenant relationships to reduce turn-over.

Our experience as a 3rd party management company for lease-ups, mixed use, multifamily, retail center, office and industrial real estate meets the expanding needs of our clients. Dedicated follow-through is the basis of our exceptional customer service. We challenge ourselves to be the best in the real estate management industry, to act with integrity, commitment, accountability and innovation.

We extend the profitable life of the asset, drive increases in the rental market and identify and develop new sources of income.

OUR COMPANY SPIRIT:Dedicated to Exceptional Service

Each day at The REMM Group begins with the drive to ex-ceed your expectations. We provide our clients with ex-ceptional customer service that is grounded in dedicated follow through. Going beyond the expected results, we challenge ourselves to be the best in our industry to act with integrity, commitment, accountability and innovation.

That spirit extends outward to improving our community. The REMM team works closely with Mercy House Transitional Living Center where our CEO, Sara D’Elia, served on the Board of Directors for 14 years.

Our charitable Giving/Community Support Task Force or-ganizes monthly donation programs. We feed dozens of families in need at Thanksgiving, collect backpacks for back-to-school and are inspired by the generosity of our team during our highly successful holiday toy drives. These programs include both our corporate and onsite teams.

The REMM Group is also committed to do its part to sustain the environment, increase energy conservation awareness and make the lives of those around us healthier.

We have added technologies, switched to green products and embraced procedures that conserve resources and re-duce our impact on the environment at each of the com-munities we manage.

Values of integrity, commitment, accountability and innovation drive us to provide exceptional service to our clients, give back to our community and do our part to sustain the environment.

“What sets The REMM Group apart from other firms that we have worked with is the positive can-do attitude and the team approach. REMM has the bench strength to make sure our properties are being operated at the highest level driving NOI.”

Daniel Hardy, President Clear Capital, LLC

With over 35 years of experience, The REMM Group has a distinct point of view on property management. Combining our proven strategy with our clients’ objectives, we focus on enhancing each property’s value based on the unique qualities of the asset.

Strategize Control

Analyse

Communicate

Innovate

Organize

Train

We partner with each owner to create an innova-tive and thorough management plan that de-tails the anticipated operation to maximize each investment.

We organize and manage day-to-day operations of each asset in order exceed the expected re-sults. Specific performance goals for on-site man-agers and other supervisory personnel are estab-lished so that each job is directed with teamwork, toward the specific objectives of the manage-ment plan.

Through a rigorous and detailed interview pro-cess, REMM selects motivated, experienced and educated personnel. Extensive on-going training and positive motivation, create confi-dent and capable professionals who focus on the desired results of each investment.

We oversee the collection of income and the management of expenses so as to produce the maximum return to the property. Our systems have been designed with our client’s objectives in mind.

Compliance to the management plan is tracked through monthly financial reviews, au-dit functions and bench marking. We review all assets and their team’s performances in weekly regional meetings.

Constant communication keeps owners advised of ongoing asset conditions and progress.

We monitor results by remaining alert to inno-vations and opportunities that we can utilize in order to improve your return on investment.

You’ll experience the REMM advantage when CEO, Sara D’Elia, is on site for asset walks, capital improvement meetings and accepts your invitation to tour potential acquisitions. COO, Christine Dales, brings 30 years of Southern California property management wisdom to key discussions, and CFO, Shawn Conerty, reviews the fiscal results with you.

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Carlsbad

San Diego

Escondido

Palm DesertPalm Springs

Hesperia

Apple Valley

Malibu

m

IrvineNewport Beach

Laguna Beach

Long Beach

Santa Monica

San

Lancaster

Palmdale

Los Angeles

BorregoSprings

La Quinta

TemeculaCatalina Islands

San Clemente

AngelesNational Forest

SanBernadino

National Forest

Alhambra

Anahei

RiversideBernadino

Vi orvillect

THE SOUTHERN CALIFORNIASPECIALISTSIn the volatile and high-value market of Southern California the income-earning potential of your asset is greatly magnified. With over 35 years of experience in California property management, The REMM Group knows how to maximize the opportunities of this unique market. Our market experi-ence permeates every aspect of our management, from untangling the complex web of California’s laws and regulations to navigating the intense competition.

“After working with no less than six Multifamily Property Management firms over many years, REMM is by far the best company that our firm Pacific De-velopment Partners, LLC has ever had the pleasure of working with on our many residential income properties.” Ron Recht/Co-Owner, Pacific Development Partners, LLC

Sara D’Elia’s experience spans over 25 years, having had responsibility for over 3MM square feet of commercial space and over 12,000 multifamily units. Throughout Sara’s career, she has amassed extensive experience in acquisitions, lease ups and redevelopments. The Institute of Real Estate Management (IREM) of Orange County received a national award for innovation in 2013, the year Sara served as president.

Shawn Conerty has over 15 years of accounting and finance experience in the real estate and construction industries. Shawn has significant extensive experience and knowledge in accounting, finance, property acquisitions and dispositions. He is re-sponsible for financial matters, cash flow management, project level financing and lender relationships.

Christine Dales joined The REMM Group from the banking industry in 1986. She is ex-perienced in all aspects of The REMM Group operations. Christine’s excellent client relationships, in-depth knowledge of the property management industry and de-tailed understanding of accounting for real estate management, have all benefited The REMM Group in strategic planning and overall operations.

Sara D’Elia, CPM, CEO, PrincipalBroker No.: 01013395

Christine Dales, COO, Principal

Shawn Conerty CPA, CFO, Principal

PRINCIPALS

EXECUTIVE TEAM

-Leah has more than 10 years of human re-source experience including employee rela-tions, people and culture building and full cycle human resources. She holds her PHR Certificate and is a SHRM member. Leah has managed over 9,000 employees across 26 states. She received her Bachelors Degree from Cal State Long Beach.

Windell has over 10 years of experience in digital marketing and website development. His experiences also includes SEO, SEM, business development and marketing strategy. Windell delivers new innovative solutions to an array of challenges facing our constantly changing industry. He has a Masters in Business Adminis-tration from Saint Leo University.

Jeanette Ruscitti has more than 16 years of property management experience, includ-ing positions held as Regional Director, Senior Regional Manager, Training Manager and Audit Manager. The Institution of Real Estate Manage-ment (IREM) of Orange County selected Jea-nette as Multifamily Real Estate Professional for 2015.

Leah Kirk, Human Resources Director Windell Mollenido, Marketing Director

Jeannette Ruscitti, CPM, Regional DirectorReal Estate No.: 01919452

Nancie Petersen began her career in property management accounting in 1980. She has acted as client coordinator for more than 75 properties. As Systems Director, Nancie trains and supervises the accounting team and over-sees payroll. She also facilitates updates and training on all software and SaaS programs, including Yardi Voyager.

Chris has over 20 years experience as manager of construction, maintenance, capital projects and new build in multifamily properties. He is knowledgeable regarding all stages of repair and construction for multifamily facilities. Atthe Irvine Company, Chris was responsible forcompleting all capital projects for 104 apart-ment communities, approximately 32,000 unitscombined.

Nancie Petersen, Systems DirectorChristopher J. Ippolito, Facilities Director

Frank Thorp, Regional DirectorReal Estate No.: 01953897

Frank Thorp has over 20 years of property man-agement experience including positions held as Asset Manager, Regional Manager and Ex-ecutive Manager. Frank also has experience in training, marketing and facility management. He achieves success through a clear strategy of increasing revenue, reducing cost and en-hancing customer service.

MULTIFAMILY TEAM

Norma Estrada began her career inproperty management over 15 years ago. She brings her enthusiasm for first class service, team building and operational skills to her position as Training Manager. Her experience includes property maagement for up to 1,200 residential units, providing oversight, goal setting and motivation for leasing agents, and utilizing benchmark reporting.

Valerie Love began with The REMM Group inResident Relations. Her excellent customer service, professionalism and willingness to take on new challenges led to promotions through Business Manager to Area Manager and now, Regional Manager. Her ability to consistently exceed set goals and motivate her team, have been hallmarks of Valerie’s success for our clients.

Leanna joined The REMM Group over 3 years ago and has over 11 years of property management experience, including lease ups. With great enthusiasm, industry insight, commitment to excellence and willingness to take on new challenges, Leanna brings a wealth of knowledge to our team.

Diana Levitt has over 13 years of property management experience. Her experience includes new acquisitions, lease ups and training. She is certified in Crime-Free Hous-ing which focuses on proactive concepts to assist in safety and awareness. She also has experience in the design and coordination of interior renovation projects.

Diana Levitt, Senior Regional ManagerReal Estate No.: 02009775

Norma Estrada, Training Manager

Valerie Love, Regional ManagerReal Estate No.: 02080736

Leanna Tevis, Area ManagerReal Estate No.: 02067866

Ross Greenwell joined The REMM Group after 12 years with The Irvine Company as Regional Manager for flagship communities ranging from 736 to 1500 apartment homes. Ross was also responsible for large com-munity acquisitions and a 250 million dollar renovation. Nearly 20 years of total man-agement experience have developed and proven Ross’ ability to lead, motivate and deliver a high level of success.

Ross Greenewll, CCRM, Senior Regional ManagerReal Estate No.: 01886424

COMMERCIAL TEAM

Leo Diapo has assisted with the property manage-ment of over two million sf of high-rise, mid-rise, class A, office, restaurant and retail space in Orange County. This includ-ed customer communications, accounts receivable and payable, budgeting, CAM recoveries, capital projects, and tenant improvement projects. Leo has trained and mentored numerous community and leas-ing administrators.

Robert Tanaka is a Certified Property Man-ager with 30 years’ experience in the man-agement of commercial and residential real estate. He holds an M.B.A. in Management from the UCLA Anderson Graduate School of Management with a concentration in real estate and urban land eco-nomics. Prior to joining The REMM Group, Bob was Vice President of August Management, Inc., an affiliate of the Glendale Federal.

Caron has over 17 years of property manage-ment experience and has a strong operational background. She excels at facilitating projects for our clients and regional management team. Prior to joining The REMM Group, Caron worked extensively with all aspects of retail property management, including tenant relationships, budgeting, CAM reconciliations, supervision of maintenance staff and property accounting.

Nick has over 3 and half years of commercial property management experience. Nick has previously assisted with the property manage-ment of over 2.5 million sf of high rise, mid-rise, Class A, office, restaurant and retail space in Orange County. Nick received his Bachelor of Arts in Communications from UCLA. Nick’s en-thusiasm for supporting and contributing to the growth of our Commercial Division makes him an invaluable asset to our team.

Jan Melano has 25 years of concentrated ex-perience managing large multifamily assets, re-tail and office properties. She has an outstand-ing record in contract negotiation, controlling costs and developing revenue enhancement opportunities. Jan graduated with honors from Chapman University, with a Bachelor of Arts degree in Psychology and received honors from Pepperdine University with a Master of Arts degree.

Jan Melano, Senior Commercial Property ManagerReal Estate No.: 01158586

Leo Diapo, Commercial Property ManagerReal Estate No.: 02055608

Robert Tanaka, CPM, CSM, Commercial Property ManagerReal Estate No.: 00840747

Caron Wilson, Commercial Property ManagerReal Estate No.: 01722772

Nick Williams , Assistant Property Manager

Brian Plotkin has 14 years of Commercial Property Management experience. Man-agement for 6 commercial office build-ings/4 properties with a total of 450,000 SF. Prior to that position, Brian was responsible for the management of 12 commercial re-tail properties with 178 tenants. He also has extensive accounting and financial experi-ence.

Brian Plotkin, Director of Property ManagementBroker License No.: 01925873

THE REMM GROUP HIGHLIGHTS• Accredited Management Organization (AMO) by the Institute of Real Estate

Management (IREM)

• Managing over 5,000 Multifamily Units in Southern California

• Managing 2.5 million square feet of retail, industrial and office space in

Southern California

• Awarded Best Places to Work in 2018, 2019, and 2020

• Achieved 45% increase in multifamily rent revenue across entire portfolio in 4

years

• Successfully leased up new construction properties in all major markets of

Southern California

Over the past decade The REMM Group has been very reliable and consistent in their quality of property man-agement and in the follow up they provide with tenants and vendors. This gives us the opportunity to focus on maximizing the value of the asset as well as freeing up valuable time to identify new opportunities.

—Tom Robinson, Owner, TREH Partners Portfolio

MULTIFAMILY MANAGEMENT SERVICES

MULTIFAMILY MANAGEMENT SERVICES

The REMM Group is an Accredited Management Organization with the objective of providing real estate

management services to developers and property owners throughout Southern California. Everything we

do is team focused. The team works together with a sole purpose and a clear destination. We believe in

expectations, not goals. We are a team driven by results with a sense of purpose and unity. Our impas-

sioned associates are ready to go beyond and create value..

• Accounting

• Acquisitions

• Advertising and Marketing

• Construction

• Human Resources

• Insurance

• IT Support

• Leasing

• Legal and Regulatory Compliance

• Maintenance

• New Build And Lease Up Expertise

• Training

• Property Tax and Insurance

• Vendor Relationships

TRAINING, MOTIVATION & ACCOUNTABILITY

The REMM Group commitment to training, motivation and team development, creates a culture of excellence.

We provide the tools our associates need to succeed and we actively monitor and reward their success.

• The REMM University of Training and Development conducts monthly educational

courses for all REMM associates.

• Weekly regional meetings focus on the profitability of each asset.

• Quarterly leadership training and development for our onsite teams includes

management, maintenance and leasing.

• Our Senior Leadership Mentoring Program provides support to fellow associates.

• New Hire Onboarding and “Rock The Shop” Sales Seminars provide a strong

foundation for our onsite teams.

• REMM University Online Platform provides ongoing remote training.

• Competitive sales contests drive occupancy and team moral.

• We reward Leaders of the Pack, Top Tier, and Leaderboard Benchmarking.

• Quarterly team building activities create a sense of community within our staff

and provide a supportive environment.

• Our associates contribute to the growing value of the community they manage

and share in the feeling of accomplishment.

• We prioritize the opportunity to advance within our company.

• We provide clear expectations, communication and performance reviews.

• We conduct third party phone and physical mystery shops through Ellis Partners

to make sure the REMM Standard of Excellence is maintained throughout our

organization.

Accountability

Motivation

Training

The REMM Group focuses on building skilled, motivated and confident associates who succeed in our performance based culture.

VALUE ADD - RETURN ON INVESTMENT STRATEGIES

Case Study - The Village at South Coast

The Village at South Coast, formally known as Woodland Village, is now a premium com-

munity with maintenance and renovation schedules in place to keep it vital and

profitable for decades to come. The physical occupancy is stabilized at 96% and the

economic occupancy is 98% of potential rent billed. The average rental rate has increased

by 26.5%. A RUB’s program was implemented along with additional revenue generation to

bring the overall net income gain to 33.2%.

We evaluate our client’s asset and identify rent growth and value add opportunities through interior and exterior en-

hancements. We analyze our local competitors and other value add communities. We have a strong understanding of

residents’ wants and desires in a community and effectively implement those in our renovation recommendations. Our

overall strategy results in significant return on invesments for our client.

Average Rental Rate Increase

26.5%

Overall Net Income Gain

33.2%

% Recommended City Average86% 63%39

The REMM team were able to keep community

ratings strong while making major rental increases.

“My wife and I moved here a little over a year ago, and I can confidently say this is the best complex we have lived in the nine years we have been together.”

Resident Review from Yelp

NEW BUILD AND LEASE UP EXPERIENCE

• Pre-Leasing/Lease Up Strategies

• Marketing - Rentcafe, ILS, SEO, SEM

• Branding Development

• Proforma, Absorption Schedule and Budget Creation

• Custom Weekly Reporting, Orion BI Client Dashboard

• Financial Reporting - Detailed Monthly Executive Summaries, Variance Analysis

• Vendor Relations - Bid Comparisons, Compliance Depot, Project Management

• Invoice Processing, PO System

• Risk Managment

• Software Setup - Yardi Voyager, Payscan

• Professionally Driven, Impassioned Associates

• Review and Provide Guidence through the Architectural Design Process

• Work Directly with Clients, Investors, and Construction Teams

Our New Build Division collaborates wtih owners, developers and construction teams in order to streamline the building

process, recommend amenities and features, research and provide comp survey data, devleop proforma and

forecasts and identify areas that can impact long term operational expenses. Our team starts working on a project

over six months prior to Certificate of Occupancy to ensure a smooth and successful lease up.

FEATURED LEASE UP COMMUNITIES

The ROY - Culver City - Stabilized July 2019

The LINK - Glendale - Opening Late 2019

The Trails At Canyon Crest - Riverside- Now Leasing

Meridian at Phillips Ranch - Stabilized August 2019

The REMM Group maximizes potential across a wide array of multifamily assets.

PORTFOLIO PERFORMANCEEvery property the REMM team works with is unique and requires a customized program in order to

achieve its maximum potential. To show the results that come from our management across a spec-

trum of diverse multifamily properties, we looked at the portfolio of properties under The REMM Group

management umbrella for all of 2014. Looking at this group of vastly different properties, we see re-

sults that show how focused management and dedicated marketing improve the financial outcome

for all our community owners.

The multifamily properties under management by The REMM Group during 2014 averaged a net

rental income rise of 10.21%. The growth in ancillary income (laundry, vending, storage, parking, util-

ity, etc.) was up 24.38%, achieving an increase of 11.37% in total rental revenue.

Software puts the power of the most advanced and widely adopted property SaaS platform to work for your portfolio with built-in accounting, real-time perfor-mance analytics and complete mobility.

Centralized Data – Increases accuracy and saves time by accessing information for your entire portfo-lio of properties in a single database.

Empowered Accounting – Improves financial man-agement with a full-featured system that meets all applicable accounting standards.

Automated Workflows – Simplifies operations through the automation of workflows including leasing, move-ins and move-outs, work orders, purchase or-ders, check writing and more.

RENTCafé is a powerful multifamily marketing and leasing platform that includes dynamic property websites and marketing tools. It makes life easier for prospects, residents and staff with online leasing, rent payments and maintenance requests.

Yardi Resident Screening selects and retains low-risk residents with a proven online tenant screen-ing system featuring comprehensive reports, reliable data and automated recommendations built into your Yardi Voyager leasing workflow.

Orion Business Intelligence provides metrics and key performance indicators for your portfolio. Gain the holistic view of your portfolio that only Yardi Orion Business Intelligence can provide. Improve business decisions and portfolio per-formance by fully leveraging the information in your Yardi Voyager® platform. Mitigate risk by using Orion Business Intelligence for impact-ful analytics and reports on financials, spending and other factors.

RENTmaximizer, a revenue management system built into Yardi, increases rental income and improves oc-cupancy by driving revenue with clear comprehensive metrics focusing on operational components includ-ing rental income, concessions occupancy and rental rates.

Orion Business Intelligence

Marketing and Resident Portal

Revenue Management System

Voyager Property Management and Accounting

PLATFORM SOLUTIONS

California Apartment Association’s Rental Lease was specifically de-signed for California’s rental hous-ing industry. The lease integrates with Yardi Voyager and is updated annually with changes due to new legislation.

Respage provides SEO, PPC, online reputation management and social media marketing, monitoring, and posting services for the apartment industry.

ePremium enhances renters’ insurance policies and provides increased coverage not found in most traditional renters insur-ance policies.

Realpage Utility Billings offers a secure, legally compliant and diverse utility billing con-figuration platform.

CASS Information Systems is a leading provider of utility expense manage-ment focused on invoice processing, payment and auditing.

Network Pro is a Registered Microsoft Partner with an entire team of experts at your service for round-the-clock technical support.

Checkpoint ID is a multifamily ID Verfication program that helps reduce rental fraud, improve tour safety, and capture real time marekting data with one simple solution.

Updater is an onlnie software that integrates with thousands of apartment communities and moving companies to streamline the moving experi-ence for our residents.

RentPlus is an online program that allows our residents to improve their credit score while paying their monthly rent on time.

PREFERRED VENDORS

COMMERCIAL MANAGEMENT SERVICES

COMMERCIAL MANAGEMENT SERVICES

The services offered by The REMM Group include every aspect of commercial real estate management.

From acquisitions to tenant improvements, The REMM Group works with clients to provide calculated direc-

tion and a strong return on investment.

• Acquisitions

• Advertising and Marketing

• Annual Budget Preparation

• Asset Underwriting

• Client Focused Strategy

• Common Area Maintenance

• CAM Reconciliations

• Construction Management

• Due Diligence

• Expense Efficiencies

• Facilities Management

• Fiscal Reports and Reviews

• Full Service Accounting

• Human Resources

• Insurance Tracking

• Lease and Renewal Negotiations

• Legal and Regulatory Compliance

• Maintenance Oversight

• Online Reputation

• Property Tax Governance

• Tenant Improvement Oversight

• Tenant Relations

• Vendor Management

A CULTURE OF EXCELLENCEWe create a culture of excellence at The REMM Group through a rigorous screening and hiring process and ongo-

ing training, motivation and team development. The responsibilities carried out by our property managers are outlined

below. The integrity with which they perform those tasks comes from the culture of excellence we foster at The REMM

Group.

Fiscal The property manager’s fiscal responsibilities include ensuring all revenues due ownership are received in a timely man-

ner, including minimum rent, percentage rent, impounds, real estate taxes, insurance premiums, CAM estimates, parking

fees and late charges. They ensure that the tenant’s pro rata share of CAM, exclusions and expense caps are calculated

and paid correctly. They obtain the gross sales reports of retail establishments. They monitor trends in the figures submitted

on gross sales reports and take appropriate action when necessary. They keep the owner informed of operations and pro-

vide monthly financial reports in accordance with needs of ownership. They are alert for expense efficiencies and revenue

enhancement opportunities, which they propose to ownership as available. They prepare and serve Notice to Pay Rent or

Quit as needed. They prepare an annual management plan and detailed budget for each property. The budget includes

capital projects and specifies which items are recoverable from the tenants.

Tenant RelationsThe property manager creates and maintains quality tenant relations by cultivating a thriving environment and responding

promptly and effectively to tenant or visitor concerns. They strategically resolve issues and maintain detailed chronological

notes related to those concerns and all property operations. They collaborate with tenants regarding upcoming repairs that

will take place and properly inform them of scheduling and potential inconveniences such as slurry or painting.

Tax and Governance The property manager maintains files on the project’s real estate tax assessments, bills and correspondence. They ensure

that the assessment of real estate values by the County Assessor’s office is reasonable for each parcel of each property. If

the assessment is determined to be unreasonable, they will present it to the ownership for further action. They also meet and

comply with the requirements of inspectors, government officials, and legal counsel.

Leasing The property manager can provide full leasing services. They effectively negotiate leases with tenants and prepare those

leases for signature. They make suggestions regarding the tenant mix and prospective tenants. They assist brokerage, en-

suring the property is maintained in a first class manner and that vacant units are show-ready. They prepare lease abstracts

and administer all lease provisions.

Insurance and NoticesThe property manager collects, reviews, and tracks all insurance certificates for the property’s tenants and vendors. The

REMM Group utilizes MyCOI, a sophisticated certificate of insurance tracking system to protect your business from costly

claims. We follow up with tenants who have failed to provide certificates per their lease. They handle the submission of

insurance claims by visitors who report sustaining damage while on the property. They post notices of non-responsibility

where tenants are performing construction.

Common Area The property manager’s common area responsibilities include monitoring and controlling all activities including sidewalk

sales, activities by outside groups, employee parking and removal of abandoned cars. They maintain the integrity of

the property by overseeing the maintenance and repair of the building and common areas including but not limited to

sweeping, lighting, pest control, asphalt maintenance, janitorial services, painting, refuse removal and landscaping. They

are responsible for the hiring and termination of contractors and negotiation of service contracts. They maintain files on

all maintenance and repairs for each property and maintain a chronological record of all projects.

Marketing ServicesThe property manager encourages cooperative advertising among merchants and represents the landlord in this regard.

They approve or route for approval all sign renderings submitted by tenants at the property. Additional online reputation

and social media marketing for retail centers are also available.

Property Disposition The property manager will obtain estoppel certificates from each tenant and assist in the transfer of the management

and lease records as directed by ownership.

CASE STUDY MG DEVELOPMENT CO. OWNER REPORTMG Development Company, Woodland HillsDavid Mendelsohn, Managing Partner of MG Development Portfolio, expressed his experience with The REMM Group in the following report.

The Challenge:In 2000 my partner Rich Goldstein and I determined that our commercial real estate portfolio had become too spread out geographically for our in-house property manager to handle efficiently. In order to focus on the continued expan-sion of our portfolio, we decided to outsource the property management function. Our properties were in Arizona, Texas, Nevada, and Southern California. We hired The REMM Group to handle our California properties, while other third party management companies were hired for the other states.

Owner’s Expectation:We wanted to make sure our individual properties were well run, while we concentrated on the expansion of our real es-tate portfolio.

REMM Performance:The REMM Group has done an excellent job managing our California prop-erties. The REMM Group and property manager, Jan Melano, have always acted with the highest ethics. Their accounting department is outstanding. My partner’s background is accounting and he appreciates the detailed Yardi reports. The REMM Accounting Team is skilled at adapting the reports to our needs. Any owner knows rent collection is hard and critically important. Our REMM Property Manager is always right on top of collections. She is thor-ough, conscientious and looks out for our best interests. She does not bother us with day to day issues but if something urgent or unusual comes up, she is there for us 100% of the time. We trust The REMM Group to manage our prop-erties and would recommend them to any real estate investor.

CASE STUDY MG DEVELOPMENT CO. OWNER REPORTThe REMM Group set up and assimilated management of 13 California properties for MG Development in 2000. In the 16 years since, The REMM Group has performed all related management functions for MG Development’s California proper-ties.

MG Development, like many of our clients, is an active investor. Management has included coordinating data transfer for all properties purchased and sold. During the escrow period the buyer often requires numerous physical inspections and both historical and current data relating to all functions of the asset. Active investors appreciate The REMM Group’s re-sponsiveness to the buyer’s requests during due diligence and our assistance in a creating a smooth transition. In several instances, the new owner has retained our management services for the property.

In addition to the physical management of MG Development’s California assets, we have provided MG Development Company with insightful financial services and prompt and thorough rent collection. The chart below demonstrates the commitment we have to on-time collections and low delinquencies.

On Time

Delinquincies

Jan 2013 to May 2016. The Overall delinquincy for the MG Portfolio was .08%

The REMM Group Accounting Service team consists of highly experienced real estate management accounting pro-fessionals proficient in the Yardi Voyager accounting program.

The REMM Group Yardi Accounting Division provides the following services:

The skill and experience of our accountants increase the value of this tool. The Yardi eLearning program insures everyone receives consistent and relevant training. Senior Accounting Managers support and monitor team member’s performance to insure top quality Yardi expertise for every client.

• Post Charges and Submit Monthly Statement to Tenants• Collects and Records All Property Income• Processes All Tenant and Ancillary Payments and Transfer

Electronically to the Bank• Monitors Cash Flow• Reviews Invoice Coding• Processes Vendor Payments Weekly• Produces Monthly Financial Package

▫ Executive Summary ▫ Balance Sheet ▫ Income Statement ▫ Cash Flow Statement ▫ Budget Comparison Report ▫ General Ledger ▫ Check Register ▫ Expense Distribution ▫ Bank Reconciliation ▫ Unit Rent Roll with Lease Charges ▫ Receivable Detail by Charge Code ▫ Aged Receivable Report ▫ Commercial Cafe

ACCOUNTING SERVICE

TENANT RELATIONS

“I own six businesses, all are restaurants or yogurt shops, so I have experience working with a variety of real estate management companies and I would give The REMM Group five stars. They have been easy to work with and are responsive to any needs that we have. I have never had a problem with my rent, CAM fees or emergency maintenance reimbursements. They make sure we are fully informed of actions taking place in the center; if they are going to repave the blacktop, repaint the building or have the water turned off to upgrade the meters they send us notice in advance so we can be prepared. They are very pleasant to work with. Our REMM manager gets things taken care of well and quickly.”

Peter MarshallOwner of Waba Grill and Major Brain Freeze in Highland Crossings

• When the economy takes a dip, strong tenant relations discourage tenants from leaving for less expensive space.

• When business is booming, strong relationships make tenants less likely to relocate and make it easier to discuss

expansion.

• When there are issues that are not obvious, busy tenants are more forthcoming and quick to give a manager

they know a call, heading off larger potential problems.

Our managers know tenant relations are important.

In the lightning-paced and high stakes environment of Southern California real estate, the more continuity, mu-tual respect and understanding we build in business relationships, the broader the foundations of success. These are the relationships that give a business the strength to weather downturns, drive recoveries and enjoy rewards. There is only one way to achieve these relationships, and that is with results.

When we take over operations of a new property, it is important that the owner and residents see results right away. Selecting the right onsite management and maintenance team for your community is of utmost im-portance. In the first 60-days we establish and begin to implement an action plan for the property. The plan includes a budget for improvements, management and marketing. We work hard to achieve impressive and impactful results by the end of this initial time frame.

Our team is ready to conquer challenges. We will not let frustrations stop progress. Rather, we will use disappoint-ments to fuel better ideas. Our goal is to free up your time and increase the value of your portfolio so you can look towards new opportunities. We assist in asset rehabilitation, repositioning and recapitalization. The more we work with a client, the better we can anticipate the types of properties that would fit their investment plans. Our deep market knowledge, teamed with a thorough understanding of your goals and expectations, make us ideal advisors when you look for new acquisitions.

Our dedication to exceptional result-oriented customer service fosters lasting rela-tionships as we grow with our clients in partnership and professional friendships.

LASTING RELATIONSHIPS