PROPERTYMANAGEMENT

P. 07 5448 9111www.northshorerealty.com.aurentals@northshorerealty.com.au

ESTABL ISHED S INCE 1995

MARCOOLA936 David Low Way

Marcoola, Qld

COOLUM1792 The Esplanade

Coolum, Qld

TABLE OFCONTENTS

#04.

#05.

#06.

#07.

#08.

#09.

#10.

#11.

WHAT TO EXPECT WITH NORTH SHORE REALTY

RENTAL DEPARTMENT STAT IST ICS

MARKETING CAMPAIGN

TENANT SELECTION

DURING THE TENANCY

FEES AND CHARGES

ABOUT NORTH SHORE REALTY

TEST IMONIALS

North Shore Realty Property Management North Shore Realty Property Management 4 5

WHAT TO EXPECT WITH NORTH SHORE REALTY

• Fast effective marketing ensuring your property is rented as quickly as possible

• Not just finding any tenant, finding the right tenant

• Unique Prospective tenant database of over 25,000 tenants

• Viewings available 6 days a week with online bookings allowing tenant interaction 24hrs a day 7 days a week

• Comprehensive tenant selection process, you are given the final approval of applicant

• Comparative Market Analysis reviews prior to tenancy renewal

• Regular routine inspections with detailed written reports

• Rental payments paid to you twice monthly

• Proven procedural systems in place to maximise communication and professional standards

GETT ING STARTED

RENTAL DEPTARTMENTSTATISTICSACTIVITY GENERATED BY NORTH SHORE

PROSPECTIVE TENANT ENQUIRIES

Through effective marketing a minimum of 785 tenants not only look at North Shore Realty Rentals every month, but enquire about our properties.

AVERAGE NUMBER OF PROPERTIES LET

We let out an average of 25 properties every month, we are pro active in getting your property rented.

PROSPECTIVE TENANT VIEWING

With a specialised leasing consultant you have peace of mind that not only is your property being shown as much as possible, it is being “Sold”.

VACANCY RATE

The majority of properties managed by North Shore Realty are leased prior to their availability date.

ARREARS RATE

With strict arrears processes in place and multi choices for tenants to pay rent North Shore Realty maintains an arrears rate above the industry standard.

785per month

25per month

85per month

0 .57%

2.36%

OUR MISSION STATEMENT

Integrity and professionalism are our key objectives in all facets of our business. We endeavour to make all dealings with North Shore Realty a positive experience by offering the highest level of service. We are proud to live, work & play in our local community.

North Shore Realty Property Management North Shore Realty Property Management 6 7

MARKETING CAMPAIGN

• Unique database of prospective tenants

• To Let Signs

• 2 Office front locations

• northshorerealty.com.au

• realestate.com.au

• domain.com.au

• rent.com.au

• reiq.com.au

• Exclusive Showcase

• Inspectrealestate.com.au

• Social Media advertising

EFFECTIVE MARKETING THAT WORKS

Marketing your property is essential in attracting the right tenant and minimising vacancies. At North Shore Realty we will market your property effectively by utilising the following strategies.

Best practice policies are in place to ensure the best tenant is selected for your property.

Prospective tenants must view the property to make sure it meets their requirements.

Each tenant over the age of 18 wishing to occupy the property must complete an application.

Every application will have a Tenancy Information Centre of Australia (TICA) search carried out. All previous rental, employment and personal references will be thoroughly checked.

Every tenancy application received will be referred to you for your decision once fully qualified by North Shore Realty.

Once approval has been received by you, your Property Manager will complete a sign-up interview with the successful applicant which focuses on the tenant’s responsibilities when residing in your property.

You will receive a signed copy of the tenancy agreement with a comprehensive entry condition report supplied to your tenant prior to them moving in.

TENANT SELECTIONSECURING THE BEST TENANT

North Shore Realty Property Management 9

RENT COLLECTION

A strict no tolerance for rental arrears is enforced by North Shore Realty. This policy is reiterated at tenancy signup. Tenants will receive a text message reminder if they fall 4 days in arrears. If they fall 8 days in arrears a “Notice to Remedy Breach” will be issued and you will be advised. You will be kept informed each step of the way if your tenant has problems paying the rent.

All rental funds that are held in our trust account will be distributed to you as per your instructions. You can choose to receive these funds monthly or twice monthly. You will receive a statement showing all income & expenses relating to your property.

Reporting of maintenance is made easy for tenants online or with their Smartphone App. North Shore Realty will not proceed with any repairs that exceed your specific instructions unless they are deemed to be urgent that warrants immediate action. We use qualified and insured trades people, you will receive a copy of invoices with your statements.

North Shore Realty will carry out routine inspections on a regular basis and provide you with a written report and photos. Inspections are timed to give meaningful reports on renewing tenancies whilst giving tenants peaceful enjoyment of the property.

DURING THE TENANCYNOW THE TENANCY HAS STARTED

RENT PROCESSING & ACCOUNTING

REPAIRS & MAINTENANCE

PROPERTY INSPECTIONS

A Comparative Market Analysis is carried out to determine the rental value of your property at each tenancy renewal. You will receive written notice regarding the current rental market and written instructions are requested from you on renewing the tenancy.

LEASE RENEWAL

FEES & CHARGES

Rental return is not just weekly rent less fees, the following points all need to be taken into consideration.

• Getting the property listed and marketed quickly

lessening the initial vacancy

• Marketing to existing database of over 25,000

tenants

• Availability to show prospective tenants your

property 6 days a week

• Overpriced properties create a longer vacancy

ultimately costing you money

• CMA carried out for each lease renewal ensuring

maxi-mum rental returns

• North Shore Realty won’t just let leases lapse where

you may have an unexpected vacancy

• Acting quickly to get properties marketed when

tenants give notice to leave

• 90% of Properties Managed by North Shore Realty

are leased prior to the availability date

RENTAL RETURNSI T ’S NOT ALL ABOUT THE FEES

COMMISSION ON RENT COLLECTED 8.5% + GST (Being - Rent collection 5% + GST & Management Fee 3.5% + GST)

LETTING FEE One weeks rent + GST

TENANCY RENEWAL FEE No Charge

ADVERTISING COST $70.00 + GST

TECHNOLOGY & COMMUNICATION FEE $5.00 + GST

RENTAL COLLECTION & PROPERTY MANAGEMENT FEES

WE GUARANTEE OUR SERVICESWe happily offer a money back service guarantee to our clients. If our clients are not completely satisfied with our service within the first four months of management we will refund the fees charged. This is our commitment to provide you with the highest level of service.

North Shore Realty Property Management 8

• North Shore Realty Sales

• North Shore Realty Rentals

• North Shore Body Corporate

• Coolum Holidays

• Coolum Web Page

NORTH SHORE GROUP OF COMPANIES

NORTH SHORE REALTY:

• Has donated more than $350,000 to the local community over the past two decades

• Employs 35 people

• Has offices in both Coolum Beach and Marcoola

• Has sold more than 4,000 properties since its establishment (an average of approximately 17 houses per month)

• Manages more than 800 permanent and holiday rental properties

FAST FACTS

TESTIMONIALSFROM CLIENTS & CUSTOMERS

North Shore Realty is a family owned & operated company.

We have been established since 1995 and have offices in

Marcoola & Coolum. Our 6 partners not only live locally but

believe in giving back to our community through sponsorship

and volunteering at our local Surf, Netball & Football Clubs as

well as community associations and local schools.

North Shore Realty Property Management North Shore Realty Property Management 10 11

ABOUTNORTH SHORE REALTY

“My wife and I have been working alongside North Shore Realty for almost two decades, after moving to the Sunshine Coast in the mid-1990s.

The team have bought, sold and managed a number of rental properties on our behalf.Having dealt with other real estate agencies in the past, I can honestly say that North Shore Realty’s attention to detail is second to none.

They’re efficient in their approach, deliver first-rate, personalised service and make the effort to keep communication channels open. We really value the long-term relationship with North Shore Realty and intend to continue this for many years to come.”

- Tony Hanmer, North Shore Realty customer

“I just wanted to say thank you for renting out my property so quickly and efficiently.

I really appreciate your hard work and professionalism and was very impressed at the way you arranged viewings, assessed applications and kept me informed along the way.

I have been really busy moving and finishing up at work, so I hadn’t had the chance to say thanks”

Kind regards,Naomi Wiley

“Jay Pashley, one of North Shore Realty’s founding partners, was instrumental in setting up our Marcoola Community Bank® Branch of Bendigo Bank. This branch is owned by local shareholders and its charter is to distribute profits back to its community through clubs, organisations and schools through their own initiatives. To this day, North Shore Realty regularly partners with Marcoola Community Bank® Branch to give back to the local area and fund community events.

The North Shore Realty team has also been a major sponsor of the Coolum District Netball Association consistently over the past decade, providing funding that assists our representative teams to travel to events and carnivals across Queensland, and much more.

North Shore Realty’s commitment to our region is outstand-ing and the business is a real asset to our community.”

Judy BlackallMarcoola Community Bank® Branch of Bendigo Bank and Coolum District Netball Association President

COOLUM OFFICE

1792 David Low Way

Coolum Sales: 07 5446 2500Coolum Holidays: 07 5446 3788

936 David Low Way

Property Rentals: 07 5448 9111Marcoola Sales: 07 5448 7444Body Corporate: 07 5448 8725

MAIL & WEB

rentals@northshorerealty.com.auwww.northshorerealty.com.au

MARCOOLA