Property Management - gpre.co.nz · Kimberley Mardon Property Manager Striving for Excellence …...

Property Management

Secure in our Management

First National Progressive | 1 Wentworth Street, Ilam, Christchurch 8041 | Phone +64 3 358 9088 | www.gpre.co.nz

Progressive First National Property Management

We put you first

The owners of Progressive First National work ‘in’ their business on a

daily basis to ensure consistently high standards.

All Property Managers at Progressive First National have completed

the Certificate of Property Management and continue training to

keep up to date with all Property Management knowledge and

changes in legislation

The ‘Progressive First National Promise’ Service Guarantee (see

attached)

Progressive First National have a dedicated New Business Investment

& Leasing Team

Progressive First National have a full time accountant, an audited trust

account to ensure your money is in the best possible hands, and an

experienced and efficient admin team.

Five Reasons To Use Progressive First National

To Manage Your Rental Property

Customer Service Guarantee...

In consideration of the trust you have shown towards our Agency, we guarantee to

provide you with the best possible service in the management of your investment

Property. Communication

Our office hours are: 9am – 5pm Monday to Friday.

We will respond to your telephone call or email within 24 hours

Marketing your Property for Lease

We will erect a ‘For Rent’ sign on your property on the day the listing is live online

(if signs are permitted).

We will place a listing for your property on all the real estate websites that we

subscribe to and each listing will include at least 6 photographic images of the

property, these websites include Trademe & Realeste.co.nz

Through our online booking system, your property will be available for viewing at

times convenient to prospective tenants Monday to Saturdays.

All property viewings will be carried out by one of our representatives (we do not

give out keys to prospective tenants).

We will update you on the status of your available property a minimum of twice a

week and provide you with a weekly activity report until such time as the property

is leased.

Leasing your Property

All information and references provided by tenancy applicants will be verified by

us within 1 working day of receipt, subject to all reference checks being returned

and/or finalised.

All tenancy applicants will be screened on the National Tenancy Database.

(TINZ Database)

All potentially suitable tenancy applications will be referred to you for a decision,

unless otherwise instructed by you.

We will rent your property for the rental amount nominated in the Management

Agency Agreement between us (or higher if the market justifies it) and the

property will not be rented for a lower amount without your prior approval.

Within 48 hours of the tenancy being approved we will have the tenant’s sign the

tenancy agreement and pay the required monies to secure the property. We

charge the maximum bond which is 4 weeks rent to protect your investment.

Rent Collection

We have a zero tolerance rent arrears policy.

On a daily basis, we will follow up all rent payments in accordance with

legislation.

Should your tenant fall into arrears, we will contact you to seek your instructions

regarding possible termination of the tenancy, subject to legislation.

Customer Service Guarantee

Rent Monies

All monies received by us will be banked into your nominated bank account,

within 2 working days of our Rent Statement close off date.

We will provide you with a Tax Invoice at mid-month and end of month

Repairs and Maintenance

We will not arrange any repairs to your property without your knowledge and

approval (unless the repair is defined as “urgent” under the Act) or if otherwise

instructed by you.

We will attend to any “urgent” repair requests within 24 hours of receipt and notify

you of the action taken.

All reasonable steps will be taken to obtain the best pricing for your repairs and

maintenance.

We will only use appropriately licensed and insured tradespeople for any repairs or

maintenance work to your property.

We will provide you with a copy of invoices for all work arranged on your behalf for

the property with your rental statements.

Tenancy Agreement Renewals

We will review the tenancy agreement for your property 80 days prior to its expiry.

We will conduct a rent review at each tenancy agreement renewal expiry and

provide a comparative market analysis.

Periodic Inspections

We will carry out periodic inspections in accordance with frequency required as

per your management authority and provide you with a detailed report each time

including photos within 7 days following the inspection.

Vacating

On receipt of vacating notice, we will advise you by phone and confirm the

details in writing

After the tenant vacates the property, we will conduct a final inspection within 3

days of the keys being returned and provide you with a full update on the

condition of the property and any deductions pending from the tenants bond

Should we fail to perform in any of the above areas, we invite you to register your

complaint in writing. If the complaint is not acted upon and rectified within 7 days after

receipt of your letter, we will promptly refund three months of management fees.*

*The property must be under management for more than 90 days.

Management fees are charged on a percentage basis as the rent is

collected

Management fees cover the following services ...

What’s included in your fee?


A Property Manager on call 24/7 - 365 days a year

Advertising Property for rent on websites and tenant databases

Showing potential tenants through properties

Screening any potential tenants to endeavor to get the best possible tenant

Organising keys for inspections and viewings

Detailed ingoing inspections and vacating inspections

Keeping your property up to market rent

Attending to daily telephone, email and internet enquiries

Various and regular inspections of the property

Tenancy agreement and paperwork

Bond process and refunds

Electronic funds transfer to owner account

Checking and processing daily rent payments

Preparing monthly statements for owners and annual year end summaries for

accountants

Attending to payments of various property expenses and maintenance

Collection of late rent through various legal means. Following our best practice for

rent collection – Serving legal notice when required

Enforcement tribunal orders and preparing for Tribunal appearances

Attending to eviction of tenants

Liaison with Property Owner and attending to all correspondence

Arranging maintenance on owners behalf.

Following up with maintenance with contractors

Hand delivery of notices to tenants as necessary

Processing notices to vacate or to renew a tenancy agreement

Liaising with Insurance companies

Meet The Property Management Team...

James Mullins Business Development Manager “My passion is to provide 100% commitment to providing top quality service to my clients. Ensuring their

investments achieve maximum rental returns with reliable and responsible tenants”. James has his own

established portfolio of rental properties. This gives him a true insight into the needs of being a landlord. He

can step inside the shoes of a property owner and truly understand what is important. Experience as a

successful property manager for over 5 years contributes to James’s knowledge of the industry and his full

understanding of the ever changing Residential Tenancy Act. Peoples skills and the ability to listen are key

attributes that come easily for James. He interacts easily with all age groups, cultures and personalities.

Rebecca Royal Senior Property Manager & Team Leader Progressive First National Property Management offer an experienced team environment to our clients. With

this we are able to deliver the best possible service with sound knowledge of all aspects of Property

Management. Rebecca is a Property Investor so can relate with clients and is aware of their expectations.

She has been a Property Manager for 10 years. Coming from a promotions and marketing background, she

has extensive computer knowledge, problem solving skills, plus other essential skills to bring to the table. She

considers customer service vital to the business. Rebecca has also completed the NZQA recognised Level 4

Certificate in Residential Property Management.

Emily Palamountain Property Manager Emily is excited to be working with such an experienced group of people. She comes from a sales and retail

background, so she understands the importance of great customer service and teamwork. Her focus is to

provide top quality service to both Landlords and Tenants her communication skills, positive attitude and

motivation will help her achieve this. Efficiency and attention to detail are Emily’s natural strengths. Emily

has a thorough understanding of the Residential Tenancies Act and will provide you with Peace of Mind

when managing your property. Emily has completed the NZQA recognised Level 3 and Level 4 Certificate

in Residential Property Management.

Nathan Hill Property Manager I have been working in building related industries for the past 10 years in a sales/consultant capacity. My

knowledge is well rounded within the building industry and I have a true passion for design. I believe in

great customer service and bring a positive and motivated attitude to an already great Property

Management Team. I look forward to providing a professional service to both Landlord’s and Tenant’s both

now and in the future. I am currently doing the Level 3 NZQA Certificate in Residential Property

Management.

Kimberley Mardon Property Manager Striving for Excellence …

Excellence at work is often reflected from those who achieve excellence in their personal lives. This is

Kimberley, with a double degree in Psychology and Anthropology. Kimberley has previous experience in

the property management industry. Her strong communication skills and positive attitude assist in her role as

our Property Leasing Consultant. She brings a calm systemic and organised approach to this role. Her love

of helping people shines through every day when she assists so many to find their perfect home.


Meet The Property Management Team...

Lynette Li Assistant Property Manager & Leasing Agent “Attitude is everything”. Lynette has the right attitude. Her bubbly personality engages with all of our

clients in a winning way. With attention to detail flowing through all of her work and a 100% commitment to

every task she embraces, we are thankful to have Lynette as part of our team. Lynette speaks Mandarin

and English fluently and also has a good grasp of Cantonese. Owning residential property, both for

personal and investment purposes also gives Lynette a solid understanding of the needs of property owners.

Lynette has completed the NQZA recognised level 3 certificate in Residential Property Management.

Lisa Taylor Leasing Agent & New Business Lisa is excited to join the team as a Leasing/New Business Development Consultant. Born and Bred in

Blenheim Lisa moved to Christchurch to further her passion in the property market. Having built houses and

owned rentals in the past, Lisa understands that client service is very important and is here to help you.

Sandy Clark Property Manager Sandy comes to us with a Real Estate Sales background of 12 years. She has also worked in Hospitality.

Sandy is passionate about property and people. She loves getting out there an meeting our landlords and

tenants to ensure that they receive the best service possible.

Robin Zhou Accounts Robin is dedicated and enthusiastic in his work and manages our Accounts Department in a totally

professional manner. He is also quick to grasp new ideas and concepts, and to develop innovative and

creative solutions to problems. Robin has a Bachelor of Commerce Degree in Accounting, Finance and

Information Systems from the University of Canterbury.

He speaks English and Chinese fluently. We are privileged to have Robin as a Team Member knowing our

accounts are in safe hands.

AJ Singh Gill Property Manager - Poulson Street Apartments My strong commitment to the highest standards of customer service and a willingness to go the extra mile, I

strive to achieve brilliant results for my clients and do not rest until they are happy. My strengths lie in my

hard-working, honest and positive attitude which I apply to every face of my work. I enjoy new challenges

and consistently achieve my goals.

I have worked as Licensed Salesperson for 1 year and before that I was working as Property Manager for 3

Years in Auckland.

I look forward to providing my Landlords and tenants the best service.


Why Use A Property Manager?

Minimum stress, maximum return

Having your property professionally managed by Progressive First National can maximise the

return for you as a landlord, while minimising the stress of dealing with tenants.

When your property is managed by Progressive First National, we put you first. We look after

your investment like our own. With over $220 million of assets under management,

accommodating over 2000 tenants and collecting in excess of $13 million in rent per annum our

team remains totally committed to exceeding your expectations.

In today’s business environment Property Management requires a wide set of specific skills. We

have a track record of providing expert advice and up-to-date market knowledge.

Being part of the First National Group means our Property Managers are backed by the best

practice quality assurance and professional standards of an international real estate network.

First National in New Zealand manages more than 6000 properties. Entrusting your property to

us gives you access to extensive experience, expertise and a reputation for quality service

earned over decades of varying economic conditions.

We can manage the whole process or just the jobs you would rather not handle.

Marketing

Marketing your property for Rent

Your rental property is listed on the Progressive First National, Trademe and Realestate.co.nz

websites. Each listing has accompanying photographs of your property. Currently 80% of

enquiries come via the internet. Descriptions will be accurate and you can also receive reports

on the number of times your property is viewed. Information will be provided to you on current

market conditions to maximise your rent return.

Marketing your property for rent also includes erecting eye-catching ‘For Rent’ signs outside

your property…..(as above)

Your rental property will be featured on digital display screens at our high profile site on the

corner of Waimairi Road and Wentworth Street.

Printed Just Listed DLE flyers will be posted in the area directly surrounding your property.

Your property will be emailed out to our extensive data base of potential tenants.

Quality tenants are the key to a successful leasing relationship. We pride ourselves on making

sure we match suitable tenants with every property. Our comprehensive application process

includes credit checks and rental references.


Potential tenants can choose an inspection time based on their availability, and their

schedule - rather than only being able to book into a single time that suits the agent.

This flexibility in allowing tenants to choose a time that suits their needs meaning that more

tenants are likely to arrange inspections. The more tenants that can see the property, the

more likely it is that the property will be rented faster.

HOW DOES IT WORK?

New tenants are found for your property quicker

Genuine 24/7 system - 38% of tenants book views after normal business hours

Our system allows numerous viewings to be nominated, meaning more prospective tenants

can arrange to see your property

Viewing times and dates for your property are listed on the internet through our custom

designed software

Prospective tenants click on a “viewing” link and find the time and date that suits them best

When a viewing is booked, the tenant receives an instant confirmation

Tenants also get reminders, via SMS and/or email, about their upcoming viewing one day

and one hour in advance

Our software is also accessible from smartphones & tablets - so appointments can be

arranged anywhere, anytime SEE RESULTS IN ADVANCE!

Our custom-built database allows us to look ahead and see how many people have

registered to inspect your property

This information allows us to tailor strategies to ensure your property is rented as quickly as

possible

We have access to accurate, real time data about the amount of interested in your

property.

While our competitors wait and hope, we are making it easy for prospective tenants to

inspect your property


Online Booking System

Tenant Selection

Tenant selection process All applicants are screened

Potential tenants are interviewed and given opportunities to view your property at mutually

convenient times

Credit checks are carried out and references followed up before any contracts are signed

Feedback is provided to you, the property owner

On the contract being signed, rent is collected in advance and bonds are lodged

Tenants are then able to move in and are monitored regularly to ensure obligations

continue to be met

Taxation Obligations -

Income From Rental Properties

Income

Any income that you receive from renting out property will be liable for income tax and must

be included in your tax return. This income is taxable in the year in which you receive it. For

example, if your tenant paid rent on 30 March 2016, which covers the following two weeks,

you must still return this income in the income year 1 April 2015 to 31 March 2016.

Tenancy Bond

Amounts received for tenancy bond and passed on to the Tenancy Bond Centre are not

considered taxable income. However amounts received from the Tenancy Bond Centre for

payment of damages, rent arrears, etc. will be taxable income when the amounts are

received.

Expenses

The following expenses can be deducted from your rental income:

Rates and insurance

Interest paid on money borrowed to finance your property

Property agents’ fees and commission

Repairs and maintenance (except if they substantially improve the property)

Related motor vehicle and travel expenses (usually in the form of an allowance per km)

Legal fees which are equal to or less than $10,000 per annum

Mortgage repayment insurance

Accounting fees for the preparation of accounts/taxation returns

Depreciation on chattels. You should consider obtaining an official valuation of chattels

when purchasing the property, alternatively when signing the sale and purchase

agreement to ensure that the purchase price is split between land, building and chattels on

the agreement to establish this value.

Picking the right structure

Before signing the sale and purchase agreement for your proposed rental property,

consideration should be given to which entity will own the property. There are 4 main entities

available:

Sole trader

Partnership

Company (ordinary or Look Through company)

Trust

And tax advantages can be achieved by using the correct structure.

We would strongly recommend that you seek the advice of an accountant who will advise

you of the most advantageous structure for you based on your specific circumstances.

Bennett Reddington Limited are specialists in rental property accounting and taxation advice.

Please do not hesitate to contact either Brian Reddington or Fiona Campbell who will be

happy to meet you for an initial consultation free of charge.

They can be contacted as follows:

Brian Reddington 03 348 9326 Fiona Campbell 03 348 9326

[email protected] [email protected]


Property Management is Tax Deductible

Rent Management

Let’s talk about the money

Progressive First National Property Management can provide you with information to

help you decide on rent levels in current market conditions. Once the rent level has

been set and tenants are in place, we process and check rents on a daily basis.

We have a zero tolerance comprehensive policy, for rent arrears.

We receive electronic bank statements daily, enabling us to act on arrears promptly.

Payments to you can occur monthly or twice monthly on the first working day after the

1st and 15th of each month. Payment of rent from the previous month is paid to you

by Progressive First National Property Management on the first business day of the

following month. We can provide detailed financial statements every 1st and 15th

working day to you and your accountant.

Rents are reviewed regularly to ensure the rent reflects current market conditions.

We can pay expenses such as rates, insurances, grounds maintenance etc. and can

attend to any insurance claims on your behalf.


What you need to know about your statement

Property Maintenance

Getting down to the nitty gritty Progressive First National carries out comprehensive inspections at the beginning and end of

each tenancy. During the tenancy, we complete detailed property inspections up to four

times a year, or sooner if your insurance indicates otherwise or you request. We provide a

comprehensive written report with photos.

Our experienced trade’s people are able to take care of any issues that arise. We ensure all

our contractors have Professional Indemnity Insurance. While we use a team of preferred

contractors, we are happy to use anyone you recommend to work on your property provided

they are licensed for the particular maintenance job.

We can also manage, at your request, any garden maintenance outside the tenants

responsibilities (such as pruning trees, spraying or removing aggressive vegetation). You may

also wish to organise this independently of our services.

If you are purchasing a property which is already tenanted, ensure you receive copies of the

current tenancy agreement, a written statement of rent collected, ideally an ingoing

inspection, outstanding maintenance, keys, change of owner and bond information can be

provided if you require one.

Our Services

For fixed term tenancies, we review the tenancy agreement 6 weeks before it expires You will be contacted prior to renewing the agreement Notice of vacating will be confirmed in writing with both you and your tenants Repairs are undertaken by certified trades people or a person of your choosing

Getting your property ready for

the rental market

FINAL INSPECTION and CLEANING GUIDE, Please ensure you attend all below: KITCHEN

Stove/ oven inside and out including the top under elements (don’t forget walls behind & beside the stove) Oven Racks Rangehood/ exhaust Fan/ filters to be removed and cleaned properly Dishwasher – including the lip of the door Inside and out all cupboards & drawers to be wiped/ cleaned throughout Backsplash Mop floors

BATHROOM Bath Shower –Shower door, shower tray, shower frame, plug, trap and remove all soap scum & mould Tiles Toilet – including wiping the outside of the bowl Vanity Sink, drawers & Cupboards wiped out and mirror cleaned If any chips – Vanity/Bath they need to be professionally fixed Dust extraction fans Clean off any mould on ceiling Mop floors

LAUNDRY Laundry Tub inside & in under it Inside and out Laundry Cupboard

INSIDE GENERAL All light covers & switches to be cleaned inside and out Blown light bulbs must be replaced All light shades must be cleaned and working, power switches to be cleaned too All skirtings – dusted and clean Windows inside and out Window tracks, frames, ledges, sills and screens cleaned Fly screens and security screens if any Cobwebs – all to be removed Walls to be washed- wiping all marks off walls & doors Air vents to be dusted Ceiling fans to be dusted Ensure that curtains are clean and free of mould Blinds/ nets need to be clean and mould & dust free Remove all fly dirt from any surface – ceiling, light shades, walls etc Clean Heat Pump & filters or clear out ash from fireplace

GENERAL OUTSIDE All Cobwebs to be removed from inside & basic outside brush down Lawns to be mowed and edges trimmed and gardens weeded, paths and any areas that need weed spraying completed All Bins to be emptied and cleaned – Rubbish, recycling & green bins All rubbish to be removed from property including any in the garden Driveways, carports, garages and all concrete areas swept out & to be free from oil and grease stains Property to be sprayed for fleas inside and out – if a pet has been kept at the Property Pool if any must be chemically balanced and clean

We can provide details for a cleaner, carpet cleaner & gardener should you wish, but the cost of these would be yours KEYS

ALL keys, duplicates & remotes are to be returned to our office before 5pm on the vacating date: Failure to do so will result in extra rent charged until they are handed in and/or possibly a locksmith to change the locks at your cost.

FLOORING Please have carpets cleaned by a professional carpet cleaner and receipt to be handed in with keys as proof – Please do not use a vac/ rug doctor as they don’t

clean carpet properly. We can advise you of a carpet cleaner if needed. All floors must be vacuumed, mopped and clean

DAMAGE Any damage done to the property must be attended to in a professional workman ship manner and put right before the end of your tenancy. – We can provide

contact details for a handyman if required – at your cost BOND FORM

Complete/ have your bond refund form with your bank account details, forwarding address and signatures ready so we can get this refunded as fast as possible. Please note no refund would be completed without advising you

DON’T FORGET TO DOUBLE CHECK, THESE THINGS THAT ARE OFTEN MISSED: Clean/ wipe Skirting Boards Clean/ wipe Windowsills and surrounds to remove mould if any and dust Removing your belongings & rubbish – please don’t leave anything at property thinking the next tenant would like it. Clean Light fittings, light shades & replace any blown bulbs Take a final power reading, cancel your utilities eg internet, phone, Sky TV accounts & redirect your mail Ensure inventory are all accounted for if property is furnished

We want your tenants to move into a home at the same level we expect it to be

left, please see below a copy of our cleaning checklist sent to tenants prior to

them vacating. We will check this prior to tenants moving in for the first time and if

further cleaning required we may need to engage a cleaner at your expense…

Working with us

As members of the Real Estate

Institute of New Zealand, we

abide by an ethical code of

conduct.

Tenancy Tribunal

Normally the relationship

between our landlords and

their tenants is a happy one

and it is our aim to keep it that

way. However, our Property

Managers are equipped with

a thorough knowledge of the

Residential Tenancies Act

1986, and the workings of the

Tenancy Tribunal should an

application be needed. We

pride ourselves on having

good relationships with our

clients and have a track

record of successful mediation

and know the workings of the

Tenancy Tribunal should you

require representation.

Keys and Locks

A landlord is required to

provide a secure dwelling so

locks need to be in good

working order. We require

three sets of keys to be

provided, two to be given out

to tenants and one to be

retained in our office.

‘We want you to enjoy working with

Progressive First National’

BECAUSE PROGRESSIVE FIRST NATIONAL PROPERTY MANAGEMENT HAS A SINGLE-MINDED

PHILOSOPHY OF PUTTING YOU FIRST, WE KNOW YOU WILL BE PLEASED WITH OUR SERVICE

Wear and Tear

Inspections are carried out to

ensure your property is

maintained to the same

standard when being vacated

as when the tenant moved in,

allowing for reasonable wear

and tear. Our schedule of

continued routine inspections

means you are kept updated

with any issues as soon as they

arise, along with advice on

options for action.

Appraisals

Appraisals indicate what your

property may be worth in the

residential rental market. As

well as setting rent, in

conjunction with our sales

team we can offer a

c o m pl i m en ta r y m a r k e t

appraisal to give you an idea

of what your property may sell

for in the current market

conditions.

We look forward to managing

your valuable property assets.

Here are some other things

you may like to know:

Relationships

We want you to enjoy the

process of having your

p ro per ty p ro f es s io n a l l y

managed. You have access

to our team of Property

Managers. Once the tenancy

is under contract you will be

assigned to one manager who

will deal with your day-to-day

transactions.

Landlord Insurance

We offer insurance to ensure

peace of mind for our

l a n d l o r d ’ s i n v e s t m e n t

properties. Many standard

insurance policies do not

cover the r i sks of ten

associated with rental

properties such as malicious

damage or theft by tenants

and their guests and

defaulting rent payments.

Confidentiality

We commit to working in a

professional manner upholding

client confidentiality and not

disclosing your information to

a third party without authority

or legal duty to do so.


Here’s what our clients say...

Testimonials My initial inquiry regarding renting out my property was responded to very promptly plus plenty

of information given. I feel that your staff demonstraded a high level of knowledge, and that

your fees are competive. Joanna

Thanks very much for being so easy to deal with - easy & quick communication, and problems

were dealt with efficiently. We wouldn't hesitate to recommend you to others... Rhyan & & Kelsi H

My husband and I were very impressed and pleased with receiving such a warm personal

service. Not to mention also finding us a tenant so promptly. Nicole S

We are very satisfied with the service you are providing. Thank you. Phil & Jenny A

After saying it would be a hard one to let this side of Christmas - well done!! Still maintaining

100% occupancy for us. Thank you very much. Must make a note to buy another house for

you this year to let!! Robert S

Thank you for looking after the property for us and finding us such great tenants, we would

certainly recommend you as a Property Manager to anybody that asks. Brent & Julie D

The service was very efficient, well organised and successful. Pam L

Overall I am very pleased, we had no hassles and found it nice and easy to settle into our new

property. Lexie M

Great Service, fast response. Thank you. T Brown

I would like to give you a Special Thank You for all your wonderful and timely communication,

your patience regarding our late Saturday morning visit and dealings with matters behind the

scenes etc. All very much appreciated. Anneke

Thank you for all your wonderful service as my Property Manager over the years. In

appreciation. L Batters

Hey thanks for this, the photos look great. Thanks for all your help! Cheers! R Somerville

Thank you for responding so quickly to our S.O.S.! As always, we continue to genuinely

appreciate your hard work and thank you for the way you take special care of us. Stephen

We felt happy and satisfied with the service from First National. The process was quick and


To Re-cap...

Breakdown

TENANTING - We will find reliable and suitable tenants for your property/s, this includes Credit

Checks and references.

ADVERTISING - We will advertise your property:

Trade Me

Realestate.co.nz

First National Real Estate Website

Progressive First National Property Management Website

Signage

Digital display

Mail drop

INSPECTIONS - We will carry out 3 monthly Routine and Maintenance Inspections to ensure

your investment is kept clean and tidy and no damage has occurred. At Progressive First

National we have a high standard of presentation.

(Inspections can be carried out as requested by the owner)

REPAIRS & MAINTENANCE - Any repairs or maintenance will be dealt with quickly and

efficiently by our qualified and reliable Trades people.

(Repairs or Maintenance can be carried out by Trades people requested by the owner)

LEASE EXPIRY - We will ensure that there is minimal downtime between leases when a tenant

vacates. Six weeks notice is required for a Fixed Term Lease prior to the end of tenancy, 3

weeks for a Periodic.

RENT - We will collect rent weekly, fortnightly or calendar monthly and check Rents on a daily

basis. We have a Zero Tolerance Policy when it comes to Rent Arrears, therefore any Tenant

that has not paid will be dealt with swiftly.

RENT REVIEWS/APPRAISALS - We will routinely check the Market Rents to ensure that your

investment is achieving the correct rental amount. If we deem this to be too low, we will carry

out a Rent Increase, this will be communicated with you prior. Sales appraisals can be

organized upon request.

TENANCY TRIBUNAL/MEDIATION - We will organise and attend any Tribunal or Mediation

Hearing for any Tenancy that has:

Gone in to Arrears

Caused Damage to the Premises

Failed to Comply with the Terms and Conditions outlined in the Tenancy

Agreement

Abandoned the property

RENOVATIONS - We can oversee a complete or part Renovation on your Investment..

TECHNOLOGY/SOFTWARE - We know that keeping ahead means moving with the times when

it comes to Technology. All Inspections are done on an iPad which are downloaded

automatically to a software system that is ‘top of the line’ in Property Management. All our

processes can be done electronically. We also use comprehensive purpose built property

management software.

STATEMENTS/PAYMENTS - Monies are paid through to Owners accounts Monthly or Twice

Monthly. Along with your Payment you will be emailed or posted a Monthly Statement.

INSURANCE/RATES - We can take care of your Insurance and Rates upon request.

Robin Zhou

Robin is dedicated and enthusiastic in his work and manages our Accounts

Department in a totally professional manner.

He is also quick to grasp new ideas and concepts, and to develop innovative

and creative solutions to problems.

Robin has a Bachelor of Commerce Degree in Accounting, Finance and

Information Systems from the University of Canterbury.

He speaks English and Chinese (Mandarin) fluently. We are privileged to have

Robin as a Team Member.

We are able to utilise his services as a translator when required and can be

assured our accounts department is in safe hands.

Our very own Translators


Lynette Li

“Attitude is everything”. Lynette has the right attitude. Her bubbly personality

engages with all of our clients in a winning way.

With attention to detail flowing through all of her work and a 100%

commitment to every task she embraces, we are thankful to have Lynette as

part of our team.

Lynette speaks Mandarin and English fluently and also has a good grasp of

Cantonese.

Owning residential property, both for personal and investment purposes also

gives Lynette a solid understanding of the needs of property owners.

Lynette has completed the NQZA recognised level 3 certificate in Residential

Property Management.

Is selling your property an option?

About our Sales Division At Progressive First National Realty, nothing gets in the way of your needs.

If you are looking to buy or sell real estate, we will always treat you as our top priority.

Progressive First National Realty is part of the First National Real Estate network so if you

choose to work with us you’ll also be in the unique position of having a real estate

consultant with local knowledge, combined with the support and systems of a

national network working for you. First National is a co-operative network of independently owned and operated Real

Estate Agencies throughout New Zealand and Australia.

With this coverage and international support we provide an excellent professional

service to our clients, priding ourselves on a well trained and successful team

environment. "Our aim is to restore trust to the business of selling and buying Real Estate"

Progressive Realty predominantly specialises in the North-West suburbs of Christchurch

- however we also sell property all over Christchurch city and the surrounding areas.

MANAGEMENT DEPARTMENT

Joan Shaw Sales Consultant

James Mullins Business

Development Manager

SALES PEOPLE

Meet the Rest of the Team...

MAINTENANCE

Allen Costello Maintenance

Gardens & Lawns

ADMINISTRATION STAFF

Joe Mullins Director

Clare McDonald Business Support & Marketing Manager

Robin Zhou Accounts Manager

Sue Mullins & Karen Newell Sales Consultants

Angela Allan Sales Consultant

James Abell Sales Consultant

Barry O’Neill Sales Consultant

Brigit Andrews Administration

Angie Campbell Administration & Social Media

Sue Mullins Director

Murray Leckie Sales Manager

Avi Modi Sales Consultant

Neeta Shah Sales Consultant

Access your important

property information online!

At Progressive First National we

know that you want to be able to

access your important property

information when it’s convenient to

you.

Online access enables you to log

on at your convenience and

access your information.

In addition to accessing all this data

you can also view and download

copies of documents relevant to

your property.

Perfect for tax time or whenever

you need them.

Contact your Property Manager today to find out how you

can have your property information at your fingertips!

Our Online Owner and Tenant Portals are

accessible from our website and allow you, the

property owner or tenant, to;

Log into the portal via our company website

using your secure username and password

Access your property information 24hrs a

day, 7 days a week

View important property data and financial

data anytime

Download your statements and documents

Directly contact our business from the portal

Recover your login details if you forget

Property Management - gpre.co.nz · Kimberley Mardon Property Manager Striving for Excellence …...

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