Project Stakeholder Management · 2013. 5. 21. · Two Communications management processes have...
Transcript of Project Stakeholder Management · 2013. 5. 21. · Two Communications management processes have...
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PMBOK 5th Edition – New Knowledge Area
© Dr. Vijay Kanabar, PMP. 2013 PM Programs Boston University
[email protected] http://www.bu.edu/met
Project Stakeholder Management
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Our Goal
Project Stakeholder Processes Inputs, Outputs, Tools and Techniques for
this new knowledge area.
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•“Management steps” to help you to complete your project successfully. •E.g., “identify stakeholders” or “estimate cost”, or “control budget”.
Project Management
Step
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A Process has Inputs and Outputs
Project manager uses “Tools and Techniques”
Inputs Outputs Tools & Techniques
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Case Study Steps
1. Understand company environment 2. Understand the Business Case 3. Create a Charter
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Plan Stakeholder Management
Identify Stakeholders
Control Stakeholder Engagement
Manage Stakeholder Engagement
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Identify Stakeholders
Identify people who have power to
help or hinder
Groups/Organizations Document their interests, involvement Influence on project success
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Identify Stakeholders
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Inputs
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Inputs
Enterprise Environmental Factors
Procurement Documents
Charter
Org. Process Assets
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Expert Judgment Stakeholder Analysis
Two Tools
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Stakeholder Analysis
Keep Satisfied
Manage Closely
Monitor Keep Informed
Pow
er
Interest in Project Execution & Result
Ref: p.249 PMBOK ® - 5th Edition
HIGH Medium
Medium LOW
High
High Low
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Expert Judgment
Internal units/External Units, Consultants Stakeholders,
Industry groups
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Output
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Stakeholder Register Name: Nichole – Internal Stakeholder Goal: Make sure that there is no operational disruption during migration. Expectations: Has access to her PC within a day. Constraints: Busy might not have much time for general training.
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C o n c e p t P r o c e s s F l o w
P ro c e s s N a m e
IDENTIFY STAKEHOLDERS
INPUTS
CHARTER
PROCUREMENT DOCS
ENTERPRISE FACTORS
ORG. PROCESS ASSETS
TOOLS & TECHNIQUES EXPERT JUDGMENT
OUTPUTS STAKEHOLDER REGISTER - STAKEHOLDER MGMT STRATEGY
Recap
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Plan Stakeholder Management
Process of Developing Clear Actionable Plan to
Engage Stakeholders
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Inputs
Stakeholder Register
Project Management
Plan Ent. Environmental Factors
Org. Process Assets
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• Senior Management
• Project Team Expert
Judgment
• With Experts • To Define
Engagement Levels Meetings
Tools & Techniques
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Tools & Techniques: Analytical Techniques
Benchmark Engagement Level Unaware Resistant Neutral Supportive Leading
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Benchmark Engagement Level
Tom (Unaware)
Pete (Resistant)
Joe, Mary (Supportive)
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How Big is the Gap?
Unaware Resistant Neutral Supportive Leading
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Stakeholder Management Plan
Engagement Levels
Scope and Impact
Communication Requirements
Method for Updating Plan
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Documentation Update
Stakeholder Register or Schedule may change.
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Plan Stakeholder Management
Identify Stakeholders
Control Stakeholder Engagement
Manage Stakeholder Engagement
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What is Manage Stakeholder Engagement?
“Process of communicating and working with stakeholders to meet their needs/expectations, address issues as they occur, and foster appropriate stakeholder engagement in project activities throughout the project life cycle.”
– PMBOK 5
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Inputs
Stakeholder Management Plan
Communications Management Plan
Change Log
Org. Process Assets
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Tools and Techniques
Communication
Interpersonal Skills
Management Skills
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Outputs
Issue Log Change Request PM Plan Updates Project Document Updates Organizational Process Updates
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Control Stakeholder Engagement
Process of monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.
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Inputs
Project Documents
Work Performance Data
PM Plan
Issue Log
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Tools and Techniques
IS Systems Expert Judgment Meetings
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Outputs
Work Performance Information Change Requests PM Plan Updates Project Documents Updates Organizational Process Updates
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Identify Stakeholders
Plan Stakeholder Management
Each Process belongs to a Knowledge Area.
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Manage Engagement Control
Engagement
Each Process belongs to a Knowledge Area.
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We have focused on four processes of new knowledge area
There are four processes – each with inputs, outputs & Tools & Techniques
Identify Stakeholders Plan Stakeholder Management
Manage Stakeholder Engagement Control Stakeholder Engagement
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Conclusion Two Communications management processes have been
re-sequenced and moved to Stakeholder Management Identify Stakeholders Manage Stakeholder Engagement
Four New planning processes added: Plan Scope Management Plan Schedule Management Plan Cost Management Plan Stakeholder Management
One new controlling process added: Control Stakeholder Engagement