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ProjectQualityManagement

module 6.

“PMI” is abbreviation for Project Management Institute as well as trade and service mark registered in the United States and other nations; “PMBOK”, is trademarks of the Project Management Institute.

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Copyright – © 2015 PII BKTI All rights reserved.

Modul-BakuProject Managementmengacu padaStandar KompetensiKerjaNasional IndonesiaSKKNIdariLPJK


module 1 Overview: Project Management Body of Knowledge

Project Management Book of Knowledge

The PMBOK ® Guide is the standard for managing most

projects most of the time across many types of

industries.

The standard describes the project management

processes, tools and techniques used to manage a

project toward a successful outcome

Current Book: 5th Edition, published at end of 2013


module 6 Project Quality Management

Session Objectives1. Aware and understand the significances of managing Quality throughout the

project phases

2. Understand the concept of quality as well as its goal.

3. Know the application of functioning project quality plan by using tools and

techniques available in order to control and assure project quality.


Project Quality

Management


“the processes and and activity of the

performing organization that determine quality

policies, objectives, and responsibilities

so that the project will satisfy the needs for

which it was undertaken”.

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Plan QualityManagement

Perform Quality Assurance

Control Quality

module 6 Project Quality Management24

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Initiating Closing

Planning

Executing

Monitoring &Controlling

8.1

8.3

8.2



Goals for Quality Program

Fitness for Use

Customer Satisfaction

Conformance to the Requirements



Quality Concepts

•Zero Defects

•The Customer is the next person in the process

•Do the Right Thing RIGHT the first time

•Continuous Improvement•Process Capability

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Quality Grade“the degree to which a set of inherent

characteristic fulfill requirements”.“Category assigned to products or

services having the same functional use but different technical characteristics”.

LOW QUALITY is a problem LOW GRADE is not necessarily problem

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Cost of Quality

The total costs that incurred by investment in:•preventing non-conformance to requirements, •appraising the product or service for conformance to requirements, and

•failing to meet requirement (rework)

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Cost of Quality Before and After Quality Initiative

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8.1.Plan QualityManagement

Input Tools & Techniques Output


Identifying which quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance

1. Project management plan2. Stakeholder register3. Risk register4. Requirements

documentation5. Enterprise Environmental

Factors6. Organizational Process

Assets

1. Cost-benefit analysis2. Cost of quality3. Seven basic quality tools4. Benchmarking5. Design of experiments6. Statistical sampling7. Additional quality planning

tools8. Meetings

1. Quality management plan

2. Process improvementplan

3. Quality metrics4. Quality checklists5. Project documents

updates

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•EEF•OPA



Plan Quality Management Data Flow Diagram

8.1.1.5. Enterprise Environmental Factors (EEF)that influence the Plan Quality Management process


1. Governmental agency regulations;2. Rules, standards, and guidelines specific to the application area;3. Working or operating conditions of the project or its deliverables that may

affect project quality; and4. Cultural perceptions that may influence expectations about quality.

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8.1.1.6. Organizational Process Assets (OPA)that influence the Plan Quality Management process1. Organizational quality policies, procedures, and guidelines. The

performing organization’s quality policy, as endorsed by senior management, sets the organization’s intended direction on implementing its quality management approach;

2. Historical databases; 3. Lessons learned from previous phases or projects.


Contoh PenaatanPeraturan Perundangan,

Peraturan Daerah



8.1.1.5. Enterprise Environmental Factors (EEF)that influence the Plan Quality Management process


1. Governmental agency regulations;2. Rules, standards, and guidelines specific to the application area;3. Working or operating conditions of the project or its deliverables that may

affect project quality; and4. Cultural perceptions that may influence expectations about quality.

28 pmbok-234

8.1.1.6. Organizational Process Assets (OPA)that influence the Plan Quality Management process

1. Organizational quality policies, procedures, and guidelines. The performing organization’s quality policy, as endorsed by senior management, sets the organization’s intended direction on implementing its quality management approach;

2. Historical databases; 3. Lessons learned from previous phases or projects.



Contoh Visi Misi dari sebuah Perusahaan



Contoh Kebijakan K3L dari sebuah Perusahaan


Plan Quality Managementdiwujudkan dalam QHSE Manual:



contoh

Prosedur Manajemen Mutuyang sudah pernah di implementasikan di suatu perusahaan

sehingga mendapatkan Sertifikat



contoh






contoh

Forms Manajemen Mutuyang sudah pernah di implementasikan di suatu perusahaan




contoh

Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan




contoh







1. Scope and purpose 2. Roles & Responsibilities3. Deliverables & Milestones4. Standards For Monitoring & Control

Purposes5. Process Reviews6. Control of Non-conformance7. Major Checkpoints8. Inspection & Acceptance Criteria

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Project Quality Plan


ContohProject Quality Plan



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Copyright – © 2015 PII BKTI All rights reserved. i h ll i h d


11



8.2.

Perform Quality Assurance



Auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used

1. Quality management plan

2. Process improvement plan

3. Quality metrics4. Quality control

measurements5. Project documents

1. Quality management and control tools

2. Quality audits3. Process analysis

1. Change requests2. Project management

plan updates3. Project documents

updates4. Organizational

process assets updates

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Perform Quality Assurance Data Flow Diagram


Quality Audit“A structured, independent review to determine whether project activities comply with organizational and project policies, processes, and procedures”

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Quality Audit

• Identify all good/best practices being implemented• Identify all gaps/shortcomings• Share the good practices introduced or

implemented in similar projects• Proactively offer assistance in a positive manner to

improve implementation of processes• Highlight contributions of each audit in the lessons

learned repositoryCopyright – © 2015 PII BKTI All rights reserved.

1. Hambatan apa yang terjadi?

2.Usulan Perbaikan, bagaimana?

1Risk Management

Prosedur Risk Management Tahap Proposal (PROC/EPMS/PRM/010/REV.0)

2Risk Management

Prosedur Risk Management Tahap Eksekusi (PROC/EPMS/PRM/011/REV.0)

3 Engineer ing

Prosedur Penomoran Dokumen Engineering (PROC/EPMS/ENG/102/REV.0)

4 Engineer ing Prosedur Pengendalian Dokumen (PROC/EPMS/ENG/103/REV.0)

5 Engineer ing

Prosedur Rencana Pelaksanaan Engineering (PROC/EPMS/ENG/104/REV.0)

6 Engineer ing

Prosedur Perubahan Design Engineering (PROC/EPMS/ENG/105/REV.0)

7 Engineer ing

Prosedur Review Design Engineering (PROC/EPMS/ENG/106/REV.0)

8 Engineer ing

Prosedur Identifikasi Produk Engineering (PROC/EPMS/ENG/108/REV.0)

9 Procurement

Prosedur Rencana Pelaksanaan Procurement (PROC/EPMS/PROC/201/REV.0)

10 Procurement

Prosedur Purchasing Engineering (PROC/EPMS/PROC/203/REV.0)

11 Procurement

Prosedur Subcontracting Procurement (PROC/EPMS/PROC/204/REV.0)

12 Procurement

Prosedur Expediting Procurement (PROC/EPMS/PROC/207/REV.0)

BelumNo Apakah Prosedur dibawah ini sudah dijalankan? Sudah

Contoh check list pertanyaan10


8.3.

Control Quality



Monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes

1. Project management plan2. Quality metrics3. Quality checklists4. Work performance data5. Approved change requests6. Deliverables7. Project documents8. Organizational process

assets

1. Seven basic quality tools2. Statistical sampling3. Inspection4. Approved change

requests review

1. Quality control measurements

2. Validated changes3. Verified deliverables4. Work performance

information5. Change requests6. Project management plan

updates7. Project documents updates8. Organizational process

assets updates

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Control Quality Data Flow Diagram

6


Vendor / Supplier

Sub-Contractor

PROJECT MANAGER


Quality Team for a Project

Project Staff

RegulatoryAuthorities

QA/QC Manager

Senior ManagementClient



Quality Control

Time

Energy Measurement Personnel Environment

MaterialMethodMachine

MajorDefect

Potential Causes Effect

Cause and Effect (Ishikawa) Diagram

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Quality Control Cause and Effect (Ishikawa) Diagram

Example: Reasons Why Phone is Not Answered

People

Machinery

Phone Not Answer

Method

Materials

Audix Exists

Line Busy

Audix

At Lunch

At Meeting

Away from Desk

LAN Directory Not Updated

Wrong Extension in Book

Directory

Call Comes Before / After Hours

Business Call

Personal Call

Taking on Other Line

Zero Out Not Established

Support Staff Has Audix

Re-Direct Issues



Upper Control Limit

Lower Control Limit

X

Quality Control Example: Control Chart

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Quality Control Example: Flow Chart

Project Request

Compliance copy

DevelopArtwork

ArtworkApproved

Change controlFor specs

Artwork OutFor Proofs

Vendors make Proofs

PackageDevelopment

Review /Approval

QA ReviewApproval

ApprovedProof Back to

vendor

Specs signed(Package and QA)

OrderMaterials

NO

Yes Yes

Picture taken from PMBOK ® Guide Page 199

YES

NONO

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Quality Control Example: Pareto Diagram (Chart)

0

u

80%

contoh

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Summary1. How to Compare Quality vs Grade ?

2. How to Compare Quality Control vs Quality Assurance ?

3. What are Quality Concepts ?

4. What is the meaning of Cost of Quality ?

5. Who are involved in Project Quality Team ?


terimakasihsemoga berkah & bermanfa’atsalam,


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