Project Human Resources work examples
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KARL WOOD INTERNATIONAL HR AND TALENT MANAGEMENT +44 (0) 7599 848 489 • [email protected] London, UK • uk.linkedin.com/in/karljasonwood CREATIVE :BROADCAST MEDIA ORGANISATIONAL DESIGN DISCOVERY NETWORKS corporate.discovery.com/careers UNITED KINGDOM September 2015 – February 2016 Discovery Networks International distributes 50 international television brands via 352 localized feeds, with programming available in 45 languages. Businesses included: • SBS Nordic • Eurosport • Discovery Channel • Animal Planet • Discovery Digital HUMAN RESOURCES OPERATIONS DIRECTOR Reviewed the current international (Non-US) HR Operations and HR Shared Services provision within the London based HQ and multiple global offices including Nordics, Euro North and Euro South. Key objectives included: • Devolve HR Shared Services to enhance company-wide HR services to create a more relevant fit for local markets • Review HRIS with view to improve access to data, allowing for better reporting and more targeted impact strategy • Ensure HR operations are stripped of unnecessary overhead, while providing flexibility in the activities undertaken and supported ! Clear communication style ! Concisely stated cause and affect focused recommendations
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KARLWOOD INTERNATIONALHRANDTALENTMANAGEMENT+44(0)7599848489•[email protected] London,UK•uk.linkedin.com/in/karljasonwood
CREATIVE:BROADCASTMEDIA ORGANISATIONALDESIGN
DISCOVERYNETWORKS
corporate.discovery.com/careers
UNITEDKINGDOM
September2015–February2016
DiscoveryNetworksInternationaldistributes50internationaltelevisionbrandsvia352localizedfeeds,withprogrammingavailablein45languages.
Businessesincluded:
• SBSNordic
• Eurosport
• DiscoveryChannel
• AnimalPlanet
• DiscoveryDigital
HUMANRESOURCESOPERATIONSDIRECTOR
Reviewedthecurrentinternational(Non-US)HROperationsandHRSharedServicesprovisionwithintheLondonbasedHQandmultipleglobalofficesincludingNordics,EuroNorthandEuroSouth.
Keyobjectivesincluded:
• DevolveHRSharedServicestoenhancecompany-wideHRservicestocreateamorerelevantfitforlocalmarkets
• ReviewHRISwithviewtoimproveaccesstodata,allowingforbetterreportingandmoretargetedimpactstrategy
• EnsureHRoperationsarestrippedofunnecessaryoverhead,whileprovidingflexibilityintheactivitiesundertakenandsupported
! Clearcommunicationstyle ! Conciselystatedcauseandaffectfocusedrecommendations
CREATIVE:DIGITAL,ADVERTISINGANDMARKETING HROPERATIONS
MINTEGRATEDSOLUTIONS
m-is.com
UNITEDKINGDOM
November2013–February2015
Misaninternational,award-winningmarketing,communications,experientialevents,digitalcreativeagencythatdeliversbrandactivationswithqualificationandimpact.
HeadQuarteredinLondon,Mhasapproximately140permanentstaffwithofficesinBerlinandDubaiservingclientsworldwide.
Retainedclientsinclude:
• BritishAirways
• BAE
• NATO
HUMANRESOURCESMANAGEMENTCONSULTANT
InabsenceofaninternalHRfunction,thiscomprehensiveprojectinvolvedacompleteoverhaulofHROperations,necessitatedbythecontinuedrapidgrowthoftheorganisation.Keydeliverablesincluded:
• Installationofpurpose-builtLearningManagementSystem(LMS)
• AutomatetheinductionandOn-boardingprocessesfornewemployeescontractorsandsuppliers
• CreateacontrolleddocumentarchiveandbasicHRIS
• PolicyandProcedurewriting,complianttoISOqualitystandardsandappropriatetofutureproofthebusiness
• DesignandinstallanautomatedPerformanceEvaluationprocess,integratedtothefinancialsystemsandwithlowadministrativeburden
! Customisedemployee,contractorandsupplierintranet,referencelibraryandLearningManagementSystem(LMS)
! Tracked andrecordedpolicyandprocedurecommunicationacknowledgement
AUTOMOTIVE LEADERSHIPASSESSMENTANDDEVELOPMENT
MERCEDES-BENZ
mercedes-benztraining.co.uk
UNITEDKINGDOM
October2014-ongoing
Mercedes-BenzUKismadeupofanumberofdivisionsandispartofDaimlerAG.
3,500employeesacrosstheUKarebasedintheheadofficeandretailsites,commercialvehiclecentresandvarioussatelliteoffices.
Inaddition,MBUKTrainingandDevelopmentworkcloselywitharound11,000colleagueswithinthefranchisedretailernetworkofferingNationalOccupationalStandards(NOS)accreditedtrainingframeworksfor:
• ManagementandLeadership
• Sales
• CustomerService
NATIONALOCCUPATIONALSTANDARDS(NOS)ASSESSOR
IMIaccreditedcontractedfacilitatordeliveringnetwork-wideLeadershipandManagementAssessmentandDevelopmentProgrammes.
Certificationprogrammesinvolvedeploymentof360°LeadershipSkillsSurveysandone-to-oneExecutiveCoachingforeachDepartmentLeadandHeadofBusiness.
Thenationally-recognisedcertificationprocessincludesaninitialparticipantassessment,mappedandalignedtotheIMIcompetencyframework,trainingrecommendationstoaddressdevelopmentneedsandisfollowedupwithafinalback-endassessmentresultinginthecandidateachievingMercedes-BenzcertificationandIMIAccreditation.
Todatemorethan50assessmentshavebeencarriedout.
! Objectivedrivendevelopmenttailoredtothespecificneedsoftheindividual! NationalOccupationalStandardsmappedtrainingandcertification
LEISURE:HOSPITALITY TALENTMANAGEMENT
HAMILTONISLANDENTERPRISES
hamiltonisland.com.au
AUSTRALIA
March2008–March2011
Privatelyownedsince2003,HamiltonIslandisanintegratedresortonAustralia’sGreatBarrierReef.Totallingover560rooms,therearefivehotelaccommodationoptions;theaverageannualoccupancyintheresortsis75%.
BusinessesservicedbySharedServicesCentre:
• Qualia-60ultraluxpavilions
• YachtClubVillas-35residentialvillas
• BeachClubResort-57‘5star’rooms
• ReefViewHotel-364premiumrooms
• PalmBungalows-49bungalows
• 17Restaurants,CafesandBars
• 20RetailStores
• YachtClub-cinemaandeventspace
• PGAGolfCourse-clubandGolfProstore
• GreatBarrierReefAirport-commercial
• Marina-301berths,shipyard+chandlery
• PublicFerryTerminal-islandsshuttle
• PublicStateSchool-Years2–6
• Kindergarten/ChildCare-ages3to6
• LogisticsCentres-procurement,stores
• CivilServices-roadsandtraffic
• Utilities-power,telephone,opticfibre
• EmergencyServices-Police,Fire,Medical
GROUPEMPLOYMENTMANAGER
Tosupportasubstantialinvestmentanddevelopmentprogramacentralisedemploymentcentrewasestablished.
Managingateamof10staff(8RecruitmentSpecialistsand2ContractAdministrators)theSharedServicesEmploymentCentreusedlatestapplicanttrackingandemployeeonboardingtechnologysystemstoprocessthearrivalflightsandstaffaccommodationrequirementsofmorethan1200newemployeesannually.
Taleo-ApplicantTrackingsoftwaremoduleswereinstalleddrivingprocessimprovement,keydeliverablesandbetterreporting.
CandidateandnewhiresatisfactionwasmonitoredandreportedonviaPeoplePulsesurveyingsoftware.CallstothecentralisedemploymentcentreweremonitoredandproductivitytrackedviatheAlcatelGenesysCustomerCarePlatform.
Thereareapproximately2000jobsonHamiltonIsland,supportedbyafurther240employeesbasedintheSydneyCorporateHQ.
TostabilisethelargelytransientworkforcetheEmployerBrandwascraftedtohighlightthecareeropportunitiesavailableontheisland,steeringmessagingawayfromperceptionsofbeinganemployerforbackpackerstoseektemporarywork.Examplesonthefollowingpage.
Additionally,TheRobertOatleyCollegewasfoundedandauthorisedtooperateasa‘RegisteredTrainingOrganisation’.ItenrolsstudentsandissuesqualificationslikeotherTAFEorHospitalitySchoolinthecountry.
LEISURE:HOSPITALITY EMPLOYERBRANDING
CREATIVE:ADVERTISINGANDMARKETING HROPERATIONS
ORIENT-EXPRESSHOTELS
http://www.belmond.com/
AUSTRALIA
October2000–December2003
• TheObservatoryHotel96-roominSydneyhavingtworestaurants,extensivemeetingandbanquetrooms,ahighlycommercialhealthclubwithindoorswimmingpoolandtenniscourts
• LilianfelsSpaandResort86-roomedgingtheBlueMountainsNationalPark,sprawledoverfouracresofgroundsencompassingaMichelinstarredrestaurant,swimmingpools,extensivehealthclubandspa,tenniscourtsandextensivegardens
• TheGreatSouthPacificExpress21-roomluxurytraincomprisedof21sleeping,restaurant,barandobservationcars
REGIONALDIRECTOROFHUMANRESOURCES
In2000,Orient-ExpressHotelsacquiredthreepreviouslyindependentlyownedproperties.A5-star5-Diamondcitytownhousehotel,aluxurymountainresortandspaandaluxurytouristtrain.ToattracttalentinacompetitivelabourmarketanamalgamatedEmployerBrandwascreatedforthenewlyformedcompany.
ThisconsolidationinvolvedtheimplementationofrobustHRISandPayrollsystems,drivingaHRSharedServicescentre.TheOrganisationDesignwasreengineeredtoprovidegreatercareeropportunities.
THERITZ-CARLTONHOTELCOMPANY
http://www.ritzcarlton.com/
AUSTRALIAANDUSA
February1996–March2000
TheRitz-CarltonHotelCompanysetsthegoldstandardinluxuryhospitalityworldwide.
• TheRitz-Carlton,RanchoMirage244 -room-PalmSprings,CaliforniaUSA
• TheRitz-Carlton,DoubleBay
196-room-Sydney,NSW,Australia
InvolvedinnotablePre-Openingsincluding:
• ThePortmanRitz-CarltonShanghai610-roomhigh-endluxuryhotelinvolvedtakingoverawell-knownbrandwithanunknownbrand,RitzCarltontookoverPortmanShangri-LaHotelin1997.
• TheRitz-Carlton,Wolfsburg170-roomfirstofitskindinstyleandlocation,locatedatVolkswagen’sworldwideheadquarters.
ASSISTANTDIRECTOROFHUMANRESOURCES
Two-timerecipientoftheMalcolmBaldrigeNationalQualityAward,ateverylevelTheRitz-Carltonisdetail-oriented.Qualityimprovementandproblem-solvingproceduresarestudiedandstandardsestablishedforallprocesses.
Tocultivatecustomerloyalty,TheRitz-Carltoninstitutedanapproachof“customercustomization,”whichreliesonextensivedatagatheringandcapitalizesonthecapabilitiesofinformationtechnology.Informationgatheredviavarioustypesofcustomercontactsweresystematicallyenteredintoadatabase,holdingalmostamillionfiles.
Theworldwidedatabaseenabledstafftoanticipateneedsofguestsandinitiatestepstoensurehigh-qualityexperiences.QualityManagementinitiativesinstalled:
• SelfDirectedWorkTeams(SDWT)
• PeerReviewPanelGrievanceProcedures
• StructuredProcessImprovementPlans
LEISURE:HOSPITALITYANDTRAVEL CHANGEMANAGEMENT
REGENTSEVENSEASCRUISES
https://www.rssc.com
USAANDMONACO
January2004–June2005
RegentSevenSeasCruises(RSSC)isacruiseline,formerlyknownasRadissonSevenSeasCruises,headquarteredinMiami,Florida.
Thecompanyoffersluxurycruises,whichvisitover300portsworldwide.
RegentSevenSeasspecializeinmid-sizeshipswithaccommodationcapacityof700passengerswith500crew.
ON-BOARDHRMANAGERANDPROJECTLEAD
Iwasresponsibleforcommunicatingthedirectivesofthesignificantcorporaterebranding,fromRadissonSevenSeasCruisestoRegentSevenSeasCruises.Relatedprogrammeswererolledoutconsecutively.
Additionally,Iimplementedtheproceduralchangesastheyrelatetocrewoperations,whichincludedre-engineeringofkeyleadershippositionstocreatecross-pollinationcareeropportunitiesbetweentheShipstoCarlson’sland-basedHoteloperations.
CARLSONREZIDORHOTELGROUP
http://carlsonrezidor.com/
SINGAPORE
June2005–March2008
CarlsonRezidorHotelGroupisoneoftheworld'slargesthotelcompanies.Ithasanexpandingportfolioof1,400hotelsinoperationandunderdevelopmentacrossaglobalfootprint.
BasedinSingapore,overseeingtheAsiaPacificregionwithhotelsinoperationacross:
• Australia
• Japan
• China
• Thailand
• India&Bangladesh
InvolvedinnotablePre-Openingsincluding:
• RegentShanghai
• RegentBeijing
• ParkPlazaBangkok
GROUPDIRECTOROFHUMANRESOURCES&TRAINING,ASIAPACIFIC
FollowingtherebrandingprojectofRegentSevenSeasCruisesIwaspromotedtosupporttheestablishmentofthenewlyformedCarlsonHotelsAsiaPacificcorporateheadquartersinSingapore.
Priortothisconsolidation,hotelbrandsownedbyCarlsonwereindependentlyfranchisedandrunasnon-relatedentitiesacrosstheregion.Expansionopportunities,predominantlyinChinaandIndia,commandedastrengthened,systematicapproachtoHumanResourcesoperations.
ThereintroductionoftheRegentbrandintoAsiacreatedhigh-valuemarketabilityofmyRegentbrandexperiencetopropertyowners.
Acentralizedmulti-lingualReservationsCentreserving50hotelsintheregionwasoperatedoutofSydney.CarlsonHotelsAsiaPacificrepresentedadiversesetofglobalbrandsincluding:
SILANNA
http://www.silanna.comAUSTRALIA
May2011–December2012
Silannaareengagedinthedesignandfabricationofsilicon-on-sapphiresemiconductordevices.
Stringentprocessesareadaptedintostate-of-the-artdesignstoproducecommercialdevicesforpowerapplications.
WORKPLACEHEALTH&SAFETYMANAGEMENTSYSTEMCONSULTANT
ConsultingactivityfocusedonthedesignandimplementationofaWHSMSprovidedtheframeworkofpolicies,processesandproceduresusedtoensurethatSilannafulfilledalltasksrequiredtoachieveitsISOobjectivesasasuppliertotheUSmilitary.
Putsimply,theWHSMSwasa"Plan,Do,Check,Act"systemincludingassignmentofpersonalresponsibilityandauditingtoolstoimplementcorrectiveactionsinadditiontoscheduledactivities.TheWHSMSenabledSilannatocontrolitsoccupationalhealthandsafetyrisksandimproveitsperformancebymeansofcontinuousimprovementmethodology.
CONSUMERELECTRONICS ISO+WORKPLACEHEALTH&SAFETY
! ElectronicInjuryManagementForm ! Onlineusere-formcompletioninstruction ! ISO9000standardprocedurewriting
