Project Execution Plam

8/17/2019 Project Execution Plam

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MASSACHUSETTS BAY TRANSPORTATION AUTHORITY

QUALITY ASSURANCE PLAN

REVISION 2

September, 2009


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TABLE OF CONTENTS

TABLE OF CONTENTS ……………………………………………….. i

MISSION STATEMENT AND PLAN APPROVAL …….……………. iii

1.0 MANAGEMENT RESPONSIBILITY …………………………….. 1

FIGURE 1 MBTA DESIGN & CONSTRUCTION ORGANIZATION…5

FIGURE 2 MBTA QUALITY ASSURANCE ORGANIZATION …..…6

FIGURE QA PLAN DOCUMENT PRECEDENCE ………………… !

2.0 DOCUMENTED QUALITY MANAGEMENT SYSTEM ………. "

.0 DESIGN CONTROL …………………………………………….. 10

#.0 DOCUMENT CONTROL ………...…………………………….. 12

5.0 PURC$ASING ………….…..…………………………………… 1#

6.0 PRODUCT IDENTIFICATION AND TRACEABILITY...……… 16

!.0 PROCESS CONTROL ……………….………………….……… 1"

".0 INSPECTION AND TESTING.………………………………….. 1%

%.0 INSPECTION MEASURING AND TEST EQUIPMENT …...…. 21

10.0 INSPECTION AND TEST STATUS …………………………….. 22

11.0 NONCONFORMANCE …………………………………………. 2

12.0 CORRECTIVE ACTION ………………………………………… 25

1.0 QUALITY RECORDS ………………..………………………… 26

1#.0 QUALITY AUDITS …….……………………………………….. 2"

i


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15.0 TRAINING …………..…………………………………………… 0

ii


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Maa!"#ett Ba$ Tra%p&rtat'&% A#t"&r't$

Q#a('t$ A#ra%!e P(a%

M''&% Stateme%t

T'( M)**)+',*(--* B) T/)*/-)-i A,-'/i- 3MBTA4 i* +i--( -

-'( i7((-)-i 8 ) Q,)7i- A**,/)+( P7) 3QAP4 -')- ((-* -'(

/(9,i/((-* 8 -'( U.S. D()/-(- 8 T/)*/-)-i Q,)7i-

A**,/)+(:Q,)7i- C-/7 G,i(7i(* FTA;MA;IT;%0;5001;02.1. T'i*

7) i* )7i( - ()+' ) (i77 (*,/( -')- (*i@* )/( i )++/)+( >i-' (@i((/i@

/(9,i/((-*. F77>i@ -'( 7) >i77 )77> 8/ ()/7 (-(+-i )

+//(+-i 8 -(-i)7 /7(* iii( +*-* ) /(i77

)7* *(- *-))/* 8/ -(*-i@ (9,i(- ,/i@ (* ()* )++(** 8/ ),i- ) (


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)*0 MANA+EMENT RESPONSIBILITY

1.1 T'( MBTA ))@((- -() i* /(**i7( 8/ (*-)7i*'i@ )

(*-/)-i@ +i-(- - -'( MBTA Q,)7i- P7i+ )* *-)-( i -'(

Mi**i S-)-((-. T'( MBTA ))@((- -() i* +')/@( >i-' (*,/i@-')- -'( Q,)7i- P7i+ i* ,(/*- i7((-( ) )i-)i(

-'/,@',- )77 )//i)-( 7(i-' -'(

'i@'(*- /(@)/ 8/ 9,)7i-. T'( P/=(+- Q,)7i- A**,/)+( P7) 3PQAP4

*,i--( - -'( MBTA 8/ /=(+-* +-/)+-/* *,+-/)+-/*

+*,7-)-* ) *,;+*,7-)-* *')77 ((- -'( ))-(* ,-7i( i -'(

+-/)+- +,(-* ) ( ((+,-( i(((-7 8 +*- ) *+'(,7(

/=(+- 8,+-i*. I )++/)+( >i-' FTA* Q,)7i- A**,/)+( ) Q,)7i-

C-/7 G,i(7i(* F(/,)/ 2002 -'(*( PQAP* >i77 ( /(9,i/( - *(+i8

9,)7i-;/(7)-( )+-ii@ MBTA /=(+- ))@((- -() ((/* )/(

/(**i7( 8/ (*,/i@ / +-/77i@ 9,)7i- /=(+-*.

A. T'( Acting General Manager @,i( Aii*-/)-i @)7* )

B)/ 8 Di/(+-/* 7i+ i/(+-* -'( M)**)+',*(--* B) T/)*/-)-i

1


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A,-'/i-* )i7 (/)-i* ) )ii*-/)-i()7-'* ()/ 8 +*-/,+-i +-/)+-*.

G. T'( Director of Materials @


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$. T'( Directors of Interfacing Organizations )/( /(**i7( 8/

/(( -'( MBTA ) +*-/,+-i

+-/)+-/*.

N. T'( Deputy Director of Design & Construction$ %uality Assurance

/(/-* - -'( AGM >' ')* (*i@)-( -'( D(,- Di/(+-/ 8 QA )*


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-'( (/* >i-' -'( /(**ii7i- ) ),-'/i- - (*,/( -')- -'( MBTA

9,)7i- 7i+ i* i7((-( ) )i-)i( /=(+-*. T'( D(,-

Di/(+-/ 8 D(*i@ & C*-/,+-i Q,)7i- A**,/)+( ')* -'( (+(**)/

8/(( - i7((- 9,)7i- /(7)-( )+-ii-' -'( AGM.

1.6 T'( /@)i)-i +')/-* 8/ -'( MBTA P/=(+- M))@((- T()

3MBTA (7((* 74 )/( /'i+' i* -'( ()*,/( -')- -'(i/ (i*-i@

/i(/*'i ) (> /i(/* ,*i@ -'( **-( >i77 (-(/i( -'(


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F'#re ) MBTA -e'% a%. C&%tr#!t'&% Ora%'/at'&%a( C"art

AGM8/ D&C

F. D(P)7)

Di/(+-/O8 C*-/,+-i

E. $,-(/

Di/(+-/ O8 D(*i@3V)+)-4

Di/(+-/ O8 D & C.; Si7


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F'#re 2 MBTA -e'% C&%tr#!t'&%

Q#a('t$ A#ra%!e Ora%'/at'&%

Fi(7 C*-/,+-iS(+i)7i*-

D(,- Di/(+-/ O8 D(*i@ &C*-/,+-i Q,)7i- A**,/)+(

)+? D


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F'#re 3 Q#a('t$ A#ra%!e P(a% -&!#me%t Pre!e.e%!e

Le4e( I

Q#a('t$C&mm'tme%t

a%. Rep&%'b'('t'e

Le4e( II

Q#a('t$

Ta5

Imp(eme%tat'&%

Le4e( III

Q#a('t$

A!t'&%

S-))/

S(+i8i+)-i*

Q,)7i- A**,/)+(

P7) 3QAP4

D()/-(-)7 P7i+

D+,(-*

P/=(+- C-/)+-

S(+i8i+)-i*

P,/+')*i@

D()/-(-

P/+(,/(*

P/=(+-

M))@((-

M),)7 3SOP*4

V('i+7( P/+,/((-

P/+(,/(*P,/+')*( O/(/*

R(*i(- E@i((/*

M),)7

Q,)7i- A**,/)+(

P/+(,/(*

D(*i@:E@i((/i@

P/+(,/(*

!


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2*0 -OCUMENTE- QUALITY MANA+EMENT SYSTEM

2.1 T'( MBTA ')* (*-)7i*'( ) +,(-( 9,)7i- ))@((- **-(

8/ /=(+-*. T'i* **-( i* +,(-( i -'i* QAP -'( P/=(+-

M))@((- M),)7;S-))/ O(/)-i@ P/+(,/(* -'( Q,)7i- A**,/)+(

P/+(,/(* M),)7 ) -'( R(*i(- E@i((/* M),)7. Fi@,/( Q,)7i-

A**,/)+( P7) D+,(- P/(+((+( +-)i* -'( /+(,/)7 ),)7* -')-

+/i*( -'( MBTA Q,)7i- S*-(. I )i-i +*,7-)-* ) +-/)+-/*

) -'(i/ *,+-/)+-/* ) *,7i(/* )/( /(9,i/( - (*-)7i*' +,(-(

9,)7i- ))@((- **-(* ((-i@ -'( /(9,i/((-* 8 +,//(- FTA

Q,)7i- A**,/)+( ) Q,)7i- C-/7 G,i(7i(*.

2.2 J/i--( /+(,/(* ) i*-/,+-i* >i77 ( (i77 ( ?(- ,;-;)-(.

J'(/( (> -(+'i9,(* )/( (i@ ,*( 8/ +*-/,+-i / ),8)+-,/i@

)(9,)-( -i( >i77 ( )77>( - (i77 +-)i 8/)-* 8/ -'(9,)7i- /(+/* ((( - (*,/( -')- -'( /+(,/(* ) i*-/,+-i* )/(

877>( ) +,(-)-i /(9,i/((-* )/( ,(/*-.

2. P/=(+- (/*(7 +,+-i@


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i*(+-(. C'(+?i@ 8 (*i@ +,(-* *')77 ( +,+-( ii/?.

%


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3*0 -ESI+N CONTROL

.1 T'( MBTA /i-' -'(i/ *,;+*,7-)-*

>i77 i/(+- );-;) (88/-* i -'( +,+- 8 -'(i/ (*i@ >/? ) ')/? +-)i( i -'(

C-/)+- D+,(-*. T'( MBTA >i77 /i-' MBTA (*i@ i,- /(9,i/((-*. MBTA *,7i( (*i@ i,-

+,(-* >i77 ( /(( -'( MBTA ) ) )i@,i-i(* i -'(

+,(-* >i77 ( /(*7(( -'( MBTA ) -'( +*,7-)-.

. T'( MBTA >i77 +,+- /(* 8 )77 (*i@ ,-,- +,(-*/(+(ii77 )/


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(*i@ ,-,- +,(-* )/( /(( )//i)-( (/*(7 8/ MBTA

D(*i@ & C*-/,+-i Q,)7i- A**,/)+( O(/)-i* M)i-()+( )

-'(/ MBTA D()/-(-* )* (+(**)/.

.# I8 -'( MBTA (-(/i(* -')- -'( /*( (*i@ (* - ((- -'(

@((/)7 /(9,i/((-* 8 -'( (*i@ i,- +,(-* -'( MBTA >i77 /(*7(/( )/i77 ( /(+/(. C')@(* - )/i@* )

*(+i8i+)-i* >i77 ( /(( -'( *)( ()/-(-* ) /@)i)-i*

-')- /(( -'( /i@i)7 (*i@.

.6 C-/)+- *(+i8i+)-i* >i77 /(9,i/( )*;,i7- /)>i@* - ( /()/( )-

/=(+- +7*(;,- )* )/- 8 -'( 8i)7 (*i@ +,(-)-i.

11


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6*0 -OCUMENT CONTROL

#.1 T'( MBTA ')* (*-)7i*'( /=(+- /+(,/(* 8/ +-/7 8 MBTA

/=(+- +,(-* -')- (*,/( -')- )77 /(7(/? 7+)-i* ,*- ( +7()/7 i(-i8i( )* *,+'. U7(** -'(/>i*(

*(+i8i+)77 ),-'/i( @i@*

12


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• S(+i8i+)-i*

• C)7+,7)-i*

• D(*i@ C')@( R(9,(*-*

• N;C8/)+( R(/-*

• R(9,(*-* 8/ I8/)-i.

#.# D+,(-* >i77 ( 7@@( i(( ) )i-)i( i 8i7( +)i(-* >i-'

)++(** /(*-/i+-( - ),-'/i( (/*(7. D+,(-* >i77 ( /-(+-( 8/

(-(/i/)-i ,/i@ *-/)@( ) 8i/( /-(+-i >i77 ( )88/( - i/-)-

+,(-*. E7(+-/i+ 8i7(* >i77 ( i(( ) )++(** +-/77(.

1


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7*0 PURCHASIN+

5.1 T'( )=/i- 8 ,/+')*i@ 8/ /=(+-* i* (/8/( +-/)+-/* )

+*,7-)-*. F/ MBTA *,7i( )-(/i)7* ) C-/)+-* -'( MBTA ')*

(*-)7i*'( /+(,/(* 8/ -'( +-/7 8 MBTA ,/+')*i@ )+-ii@ )+-i'(

/+,/((-* )/( )( -'( MBTA ) /=(+-K

A. P/+,/(* )-(/i)7* ) *(/'( /(9,(*-(

B. U-i7i(* ii@ (-'* i+7,i@ +(-i-ii@ /(9,i/((-*K

1#


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A. D+,(-( 7i*-* 8 )++(-)7( *,7i(/* ) +-/)+-/* >i77 (

(*-)7i*'( 8/ -'( (*i/( *(/i-'

)7i+)7( /+,/((- /(9,i/((-*. S(7(+-i 8 *,7i(/* )

+-/)+-/* >i77 ( )*( , -'(i/ )i7i- - ((- +-/)+-

/(9,i/((-* i+7,i@ 9,)7i- /(9,i/((-*.

B. T'( 7(i77 ( )*( , -'( +7(i- ) i/-)+(

8 -'( *(/i77 +7()/7 *(+i8 -'(

((+-)-i* 8 -'( ,/+')*(/ i+7,i@ /(7(i@*

*(+i8i+)-i* /+(** /(9,i/((-* i*(+-i i*-/,+-i* )

)//? )- -'( 7+)-i

8 -'( >/?.

E. U /(+(i- )-(/i)7 >i77 ( i*(+-( - /? /

/,+- ((-* /(9,i/((-*. S,+' /i77 - )*7i77 -'(*( /i77 (

*'i( ')7( ) *-/( )* /(+(( -'( ),8)+-,/(/.T'( ,/+')*(/ >i77 (*-)7i*' /+(,/(* - /(+(ii*( ,*,i-( 8/ ,*( >i77 ( +,(-( )

/(/-( - -'( *,7i(/.

15


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8*0 PRO-UCT I-ENTIFICATION AN- TRACEABILITY

6.1 MBTA +-/)+-/* ) *,+-/)+-/* ) *,7i(/* *')77 )/(**

/,+- i(-i8i+)-i ) -/)+()i7i- /(9,i/((-* i -'(i/ PQAP* )

/+(,/(*. T/)+()i7i- ()* -')- i-(* )/( -/)+()7( - ) )/-i+,7)/

/=(+- *(+i8i+ >)//)- -(*- /(/- / *,7i(/ i- i -i( ,/+')*(

/(/ / -'/,@' /,+-i. R)> )-(/i)7* >i77 ( -/)+()7( )+? - )

)/-i+,7)/ )-+' ,(/ *'i(- ,(/ )+?i@ *7i / ii77

( )++)i( )7i+)7( -(*- )-) *'((-* ) )-(/i)7 +(/-i8i+)-i* i8

)7i+)7(.

6.2 T'(*( PQAP* /+(,/(* >/? i*-/,+-i* ) i-/i@

i8/)-i >i77 /(9,i/( -'( i(-i8i+)-i ) +-/7 8 i-(* 8 /,+-i

3)-+' )-(/i)7* )/-* ) +(-*4 - /(i77 ( ,i9,(7 i(-i8i( ) -/)+?( -

)**,/( -')- )++(-)7( )-(/i)7* )/( i*-)77( i -'( )//i)-( ( ,*(.

T'(*( i-(* >i77 ( -/)+()7( - '()- 7- / )-+' / 7)/)-/ ))7*i*.

E)7(* 8 i-(* /(9,i/i@ -/)+()i7i- , - i*-)77)-i i+7,( ,- )/( -

7ii-( -K

•

S-/,+-,/)7 S-((7• J(7i@ +*,)7(* , - i*-)77)-i 3J(7 / ) >i/( i*(/-*

)+?i@ /i@* (-+.4

• /()/

• )i-

• /)> )-(/i)7* /(9,i/i@ 7)/)-/ ))7*i*

6.# P'*i+)7 i(-i8i+)-i ) +-/7 >i77 ( ,*( )* /(9,i/( -'(

*(+i8i+)-i* ) /)>i@* *,+' )* )/ +(* (7 / *(/i)7 ,(/* (-+.

M)/?i@* ) -'(/ ()* 8 i(-i8i+)-i >i77 ( )/'(/( '*i+)7 i(-i8i+)-i i* - *-)-( / i*

i/)+-i+)7 '*i+)7 *()/)-i /+(,/)7 +-/7 / -'(/ )//i)-(

()* >i77 ( (7(. I-(* -')- 8)i7 - **(** i(-i8i+)-i / i-(* 8/

>'i+' /(+/ -/)+()i7i- ')* (( 7*- / i-(* -')- - +8/ -

/(9,i/((-* >i77 ( *()/)-( i8 /)+-i+)7( / i(-i8i( -'(/ ()* -

/(i77 ( /(9,i/( - ( i(-i8i( '>

16


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-'( )/( )/?( / >'(/( -'( )/( 7+)-(. S-/( / / ii77 )77> i-(* - ( -/)+()7( )+? - ) )/-i+,7)/ /(/

,(/ )-+' ,(/ )-( /(+(i


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*0 PROCESS CONTROL

!.1 T'( MBTA >i77 i(-i8 ) 7) -'( /,+-i ) i*-)77)-i

/+(**(* -')- i/(+-7 )88(+- 9,)7i- ) )**,/( -'(*( /+(**(* )/( (/8/( ,(/ +-/77( +i-i*. S(+i)7 /+(**(* -'( /(*,7-* 8

>'i+' +)- ( /? i*-/,+-i* >i77K

A. S(+i8 )+-i* / +-/7* >'(/( ((( - (*,/( 9,)7i-. A+-i* /

+-/7* >i77 )/(** ,*( 8 *,i-)7( /,+-i ) i*-)77)-i

(9,i(- ) *,i-)7( >/? (i-' /(8(/(+( *-))/*:+(* ) Q,)7i- P7)*.

B. R(9,i/( i-/i@ ) +-/7 8 /+(**(* ) /,+-

+')/)+-(/i*-i+* ,/i@ /,+-i ) i*-)77)-i.

C. R(9,i/( +-i,,* i-/i@ ,/i@ -'( +,+- 8 *(+i)7

/+(**(* ):/ (*+/i( )i-i)7 +-/7* *,+' )* (/*(7

-(*-i@ ) 9,)7i8i+)-i ) /+(** -(*-i@ ) 9,)7i8i+)-i. S(+i)7

/+(**(* i+7,( ,- )/( - 7ii-( - /+(**(* *,+' )* >(7i@(*-/,+-i/? /+(**(* )/( (/8/( i -'( /(/ *(9,(+(.

1"


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:*0 INSPECTION AN- TESTIN+

".1 MBTA /(9,i/(* +-/)+-/* ) *,+-/)+-/* >' ,/+')*(

(9,i(- (/8/ ),8)+-,/i@ ):/ +*-/,+-i (/8/ i*-)77)-i

8 (9,i(- ):/ (/8/ -(*-i@ - (i77 i(-i8 ))-/

i*(+-i* ) -(*-*. T'( /=(+- >i77 i(-i8 '7 ) -i8i+)-i

i-* - +-/)+-/* *,+-/)+-/* ) *,7i(/*. I*(+-i* ) -(*-*

>i77 ( (/8/( 9,)7i8i( iii77 ( 9,)7i8i( -

(/8/ -'( )+-ii-' -'( @i77 )/(** /(9,i/((-* 8/

+,(-)-i 8 i*(+-i* ) -(*-* >i-' /(+/* -')- *'> +7()/7

>'(-'(/ -'( /,+- ')* )**( / 8)i7( -'( i*(+-i* / -(*-* i

1%


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)++/)+( >i-' (8i( )++(-)+( +/i-(/i). J'(/( -'( /,+- 8)i7* - )**

i*(+-i* / -(*-* +8/)+( +-/7 /+(,/(* )* )/(**( i

S(+-i 11.0 8 -'i* QAP *')77 )7.

".6 Q,)7i- 7)* / i*(+-i ) -(*- /+(,/(* >i77 )?( /i-',- -'( /(*(+( 8 -'( MBTA / -'(i/

/(/(*(-)-i


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9*0 INSPECTION, MEASURIN+, AN- TEST EQUIPMENT

%.1 T'( MBTA ) i-* +-/)+-/* ) -'(i/ *,7i(/* ) *,+-/)+-/*

>' ,*( i*(+-i ()*,/i@ ) -(*- (9,i(- - +)// ,- i*(+-i

) -(*-i@ /=(+-* >i77 (*-)7i*' /+(,/(* -')- (*,/( -')- -'i*

(9,i(- i* i(-i8i( +-/77( +)7i/)-( ) )i-)i( i /(/ -

(*-/)-( -'( +8/)+( 8 >/? - *(+i8i( /(9,i/((-*. P/+(,/(*

>i77 ((- -'( /(9,i/((-* 8 ISO:DIS 10112. I8 *-)-i*-i+)7 -/)+?i@ i*

/(9,i/( /+(,/(* >i77 +7 >i-' P)/- II 8 -'( *-))/.

%.2 I*(+-i ()*,/i@ ) -(*- (9,i(- +-/7 /+(,/(* >i77

)/(** -'( 877>i@ /(9,i/((-*K

A. I*(+-i ()*,/i@ ) -(*- (9,i(- -')- i* *(7(+-( 8/ ,*( ,*- ( +))7( 8 -'( (+(**)/ )++,/)+ ) /(+i*i.

B. I*(+-i ()*,/i@ ) -(*- (9,i(- >'*( ,*( +) )88(+-

/,+- 9,)7i- *')77 ( i(-i8i(. T'i* (9,i(- >i77 ( +)7i/)-(

)- /(*+/i( i-(/i77 ( i(-i8i( >i-' )

*,i-)7( ii+)-/ / )/i77 ( /(/7 )i-)i(

- (*,/( i-* 8i-(** 8/ ,*(. S,i-)7( ()/( i* ,*( 8/ i*(+-i -'i*

*8->)/( / ')/>)/( >i77 ( +'(+?( - /


26/34

)0*0 INSPECTION AN- TEST STATUS

10.1 C*,7-)-* >i77 (*-)7i*' /+(**(* ) /+(,/(* - )**,/( (*i@

+,(-* )/( /(( )- )//i)-( i-(//? ,/i@ /,+-i )

i*-)77)-i.

10. T(*- ) i*(+-i *-)-,* >i77 ( i(-i8i( ()* 8 )/?i@*

*-)* -)@* 7)(7* /,-i@ +)/* i*(+-i /(+/* -(*- *8->)/( '*i+)7

7+)-i / -'(/ *,i-)7( ()*. S-)-,* ii+)-/* >i77 ii+)-( -'(

+8/)+( / +8/)+( >i-' /(@)/ - -'( i*(+-i* ) -(*-* (/8/(.

10.# C*-/,+-i /@/(** ) *-)-,* i* +,(-( i C-/)+-/

I*(+-i R(/-* MBTA I*(+-i /(/-* ) I*(+-/ i)/i(* ) i

-'( R(*i(- E@i((/* Di)/. Ai-i)77 *-)-,* i*


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))*0 NONCONFORMANCES

11.1 MBTA +-/)+-/* ) -'(i/ *,7i(/* ) *,+-/)+-/* >'

,/+')*( (9,i(- (/8/ ),8)+-,/i@ ):/ +*-/,+-i (/8/

i*-)77)-i 8 (9,i(- ):/ (/8/ -(*-i@ >i77 (i77 (

>/i--( - (*,/( -')- +8/i@ >/? i* - i)i77 (*-)7i*' ) 8/)- 8/ )++(-i@ +(*)-i 8/

A++(-;)*;i* i**i-i( >/?.

• R(>/?; A i**i-i 8 ) +8/i@ +i-i -')- ii+)-(*-')- -'( (8i+i(+ +) ( /,@'- i- +8/)+( >i-' -'( /i@i)7

/(9,i/((-* -'/,@' /(;)+'ii@ /()**(7 /(/+(**i@

/(i*-)77)-i / +7(-i 8 -'( /(9,i/( (/)-i*.

• R()i/ ; A i**i-i 8 ) +8/i@ +i-i -')- ii+)-(* -')-

) i-( +) ( )( )++(-)7( 8/ i-* i-(( ,*( (/?( / /()i/( - ((- *(+i8i+)-i

/(9,i/((-*.

11.2 P/=(+- +8/)+( /+(,/(* >i77 )/(** -'( 877>i@

/(9,i/((-*K

2


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A. N+8/i@ >/? >i77 ( i(-i8i( +,(-( ) (i77 (

+7()/7 i(-i8i( )* +8/i@ ) >'(/( /)+-i+)7( *(@/(@)-(

- /(/? >i77 ( -i8i(.

B. T'( /(**ii7i- 8/ /( ) i**i-i 8 +8/i@ >/?

>i77 ( (8i(. N+8/)+(* >i77 ( i**i-i( )* )++(-;)*;

i* /(>/? /()i/ / /(=(+-. Di**i-i* >i77 ( +,(-(. A77

i**i-i* >i77 ( /(( ) )/i77 ( +,(-( A,-'/i- *-))/ ;+8/)+(

8/*.

11.# T'( *-)-,* 8 +8/)+(* >i77 ( )i-)i( -'( /=(+-

88i+(.

2#


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)2*0 CORRECTIVE ACTION

12.1 T'( MBTA ')* (*-)7i*'( /=(+- /+(,/(* 8/ i(-i8i@

+,(-i@ +//(+-i@ ) /(


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)3*0 QUALITY RECOR-S

1.1 T'( MBTA ')* (*-)7i*'( /+(,/(* 8/ -'( )++,,7)-i )

*-/)@( 8 /=(+-;/(7)-( 9,)7i- /(+/*. I )i-i MBTA +-/)+-/* )

-'(i/ *,+-/)+-/* ) *,7i(/* >i77 (*-)7i*' ) )i-)i /+(,/(* 8/

)++,,7)-i -,/'i+' /(+/* >i77 ( ?(- -'( /(**ii7i- 8/ /,+-i ) +77(+-i

) /(**ii7i- 8/ i(i@ 8i7i@ *-/)@( )i-()+( ) i**i-i

8 9,)7i- /(+/*. Q,)7i- /(+/* >i77 ( )i-)i( - *'> )+'i(i77 /()/( ) 9,)7i-

/(+/* 7i*- -')- i(-i8i(* (


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1.# Q,)7i- /(+/* *')77 ( )i-)i( ,-i7 -'( +7(-i 8 /=(+-*

i )++/)+( >i-' MBTA /(+/* /(-(-i 7i+i(*. MBTA /=(+- 9,)7i-

/(+/* )/( )i-)i( -'( /(**i7( @/,* ,-i7 -'( /=(+- i*

+7(-(.

2!


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)6*0 QUALITY AU-ITS

1#.1 T (*,/( -')- ()+' /=(+-* 9,)7i- **-( )/( 8,+-ii@ )*

i-(( -'( MBTA ')* (*-)7i*'( /+(,/(* 8/ -'( +,+- 8 i-(/)7

) (-(/)7 9,)7i- ),i-* 8 +*,7-)- ) @((/)7 +-/)+-/ 9,)7i-

)**,/)+( /@/)*. I )i-i +-/)+-/* *,+-/)+-/* *,7i(/* )

+*,7-)-* >i77 (*-)7i*' /+(,/(* -')- )/(** -'(i/ ),i- /+(**.

1#.2 P/=(+- /+(,/(* 8/ 9,)7i- ),i-* *')77 )/(** -'( 877>i@

/(9,i/((-*K

A. A,i- *+'(,7(* >i77 ( i**,( ) (/ii+)77 ,)-(. A,i-

8/(9,(+ >i77 (( , -'( *-)-,* ) i/-)+( 8 -'( )+-ii77 ( (8i(. A,i-* *')77 ( +)//i( ,-

(/*(7 i(((- 8 -'*( ')i77 ( //i--(

),i- /(/- -'( ),i- -() 7()(/. T'( ),i- /(/- >i77 ( i**,( -

-'( ))@((- 8 -'( ),i-( /@)i)-i ) -'( AGM >i-' +i(*

- ))@((- 8 -'(/ )88(+-( /@)i)-i* )* )//i)-(.

E. T'( ))@((- 8 -'( ),i-( /@)i)-i >i77 +//(+- )

(8i+i(+i(* i(-i8i( -'( ),i- i ) -i(7 )(/. T'(

/@)i)-i -')- +,+-( -'( ),i- >i77 -/)+? ),i- (8i+i(+i(*

/(/- -'(i/ *-)-,* ) (/8/ +//(+-i


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1#. A,i- /(/-* )/( /i77 +'(+? -'( *-)-,* ),i-

(8i+i(+i(* ) -'7 )*i*. Ci(* 8 ),i- /(/-* )/( /


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)7*0 TRAININ+

15.1 MBTA (/*(7 )**i@( - /=(+-* )/( -/)i( ) 9,)7i8i( i

)++/)+( >i-' -'( /(9,i/((-* 8 -'i* QAP ) /=(+- /+(,/(*.

T/)ii@ /+(,/(* )/( (*-)7i*'( ) (*,/( (/*(7 (/8/i@

)+-ii77 ( (i-' /

,(/*-) ) +,(- -'(*( /(9,i/((-* -/)ii@ )-/i+(*. T/)ii@

-'(*( +,(-* ) ( /()i@ )**i@(- / +7)**/ i*-/,+-i.

A77 *,+' -/)ii@ >i77 ( +,(-(.

15.5 T'( P/=(+- M))@(/ i* /(**i7( - (*,/( -')- ?( ;/=(+-

MBTA *-)88 )**i@( /=(+- /(**ii7i-i(* )/( )(9,)-(7 -/)i( i

/=(+- /(9,i/((-* )* (+(**)/.

15.6 T'( P/=(+- M))@(/ *')77 )i-)i ) -/)ii@ )-/i *,)/ii@

-/)ii@ +,/*(* )--(( /=(+- (/*(7.

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