Progressing with LiveChat Founding your growth

12 September 2013

W E B I N A R

BlazeHead of Support

Host

01. Installation

02. What your visitors get

03. What you get

04. What else is there?

05. Questions & Answers

Agenda

01Installation

LiveChat code

Chat window

will appear on that page

your.website.comyour.website.com

</LiveChat code>

Paste the code

into the pages’ HTML

Chat window

will appear on that site

your.page.comyour.page.com

LiveChat plugin

Use a plugin

for CMS and eCommerce

...or LiveChat plugin

...and many others

02What your visitors get

From visitor’s perspective

1. Click to chat 2. Fill out survey(optional)

3. Chat

your.website.com your.website.comyour.website.com

Chat window

rating

e-mail transcript

your.website.com

chat area

Chat window types

Embedded window Pop-up window

(chat button)

your.website.com your.website.com

Chat window customization

Themes Languages

(custom CSS support)

Eye-catchers

Chat window customization

Automated greetings

Chat window automations

After-hours

Chat window automations

03What you get

Visitor insights

visitor lists

chat button

visitor’s info

Chats

visitorcircles

visitor’s info

chat window

Visitor circles

Active visitor who has just sent or

received a message.

A visitor who hasn't received a response in a while and needs

your immediate attention.

Inactive visitor that either left the chat or hasn't responded for

a longer period of time.

Maciej SerafinowiczLucy FrankJames Moore

Chat window

canned responses

pre-chat survey

history

chat tools

04What else is there?

Reports

Daily summary

Integrations Webhooks

Tailoring

event

Other services Custom callbacks

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New Possibilities

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In-house automation

LiveChat apps

Desktop apps

Windows & MacOS

Mobile apps

Android & iOS

05Questions & Answers

Thank you!This webinar will be published on www.livechatinc.com/webinars/

We will include all the answersfrom today's Q&A session