www.apg-ga.com

World Connect

November 2nd to 4th 2011Hotel Fairmont – Raffles

Singapore

Airlines Distribution Strategy

Program

The Network for Airline Services

Supported by: Held in:

May 25th 2011

Dear Airline Commercial Executives,

ArgentinA • AustrAliA • AustriA • BAnglAdesh • Belgium (luxembourg) • BrAzil • BoliviA • Brunei • BulgAriA • CAnAdA • CentrAl & West AfriCA (Benin, Burkina, Cameroon, Central Africa, Chad, Congo, ivory Coast,

gabon, mali, mauritania, niger, senegal, togo) • CentrAl AmeriCA (Costa rica, Belize, guatemala, salvador, honduras,

nicaragua, Panama) • Chile • ChinA • ColomBiA • CroAtiA • CyPrus • CzeCk rePuBliC (slovakia) • dominiCAn rePuBliC (Haiti) • eAstern AfriCA (Burundi, djibouti, eritrea, ethiopia, kenya, mauritius, reunion, rwanda,

somalia, seychelles, tanzania, uganda) • eAstern CAriBBeAn • eCuAdor • egyPt • finlAnd • frAnCe • georgiA • germAny • greeCe • gulf AreA (Bahrain, oman, Qatar, uAe) • hong kong (macao) • hungAry • indiA • indonesiA • irelAnd • isrAel • itAly (san marino) • JAPAn • JordAn • kAzAkhstAn • kuWAit • leBAnon • mAlAysiA • mAltA • mexiCo • miCronesiA • moroCCo • nePAl• netherlAnds • neW zeAlAnd • nordiC & BAltiC (denmark, estonia, greenland, iceland, latvia, lithuania, norway, sweden) • PAkistAn • PArAguAy • PhiliPPines • PolAnd • PortugAl • romAniA (moldova) • russiA • singAPore • south koreA • nigeriA • south West AfriCA (ghana, nigeria) • southern AfriCA (Botswana, lesotho, malawi, mozambique, namibia, south

Africa, swaziland, zambia, zimbabwe) • sPAin (Andorra) • sri lAnkA • sWitzerlAnd (liechtenstein) • syriA • tAiPeï • thAilAnd (Cambodia) • tunisiA • turkey • ukrAine • united kingdom • uruguAy • usA • venezuelA • vietnAm

Reach the WorldOver 150 countries represented

We invite you to attend the 2011 APg World ConneCt conference, as our guests, to be held this year in singapore, november 2nd to 4th at the famous fairmont/raffles hotel. this year’s gathering will be geared to you, our clientele, and focus on “developing a Practical distribution strategy”. Please see the attached proposed agenda.

We anticipate welcoming more than 70 “C” level Commercial and distribution participants from client airlines headquartered in Asia and around the world. it is an exceptional opportunity for you to interact with other high level airline executives in a convivial atmosphere, in one place for two days.

APg global Associates (APg gA) is “the network for Airline services”, presence in 149 countries via its 91 members. We are, by far, the worldwide leader in distribution for scheduled airlines, having introduced some 211 airlines into the 87 BsPs worldwide, through the variably costed iBCs program (iAtA BsP Consolidator system). more than 250 airlines use at least one of the outsourced services that we have developed in our World Program - from variably costed introduction into BsPs and ArC (for the usA), to our extensive general sales and services Agency practice, access to an electronic interline hub called APg iet, to AtPCo fare filing services and global Call Centre services.

After hosting successful World Connect meetings at the dead sea in Jordan (2009) and in monaco (2010), we are pleased to invite you to this exceptional annual social and informational event, where airline commercial executives, like yourself, will be able to exchange views and experiences, in order to create more value for your airline. APg global Associates from more than 60 countries will also attend, making it an excellent chance to meet and discuss relationship opportunities around the world.

We will be pleased to welcome you november 2nd - 4th, at the fairmont/raffles hotel in singapore.

looking forward to seeing you in singapore,Jean-louis BAroux

President

Sponsorsat the date of May 25th 2011

ProgramWednesday November 2nd

Thursday November 3rd

7pm - 10pm WELCOME PARTY

8am - 9:30am OPENING SESSION

8am - 8:15am WELCOME ADDRESS

> Jean-Louis BAROUX President APg global Associates

8:15am - 9am STATE Of ThE INDuSTRY

> Pierre JEANNIOT* director general emeritius iAtA

9am - 9:30am APG NETWORk AND AIRLINES ExECuTIvES PRESENTATION

9:30am - 11am SESSION 1

EvOLuTION Of ThE ExISTING TOOLS WIThIN ThE NExT 5 YEARS

Inventory Systems > Prudencio GUZMAN* – resiBer

BSP > Javier GALLEGO* – IATA

ARC > Gena CROWE* – ArC

GDS > Alessandro CIANCIMINO* – sABre

INTERNET > Pierre ALZON* – snCf.Com

CREDIT CARDS > Ralph KAISER* - Ceo – uAtP

11am - 11:30am Coffee Break

11:30am - 12:30 SESSION 2

NEW MEANS - NEW TOOLS

fACEBOOk > Eugene LEE* senior manager marketing, Communications & development singAPore Airlines

TWITTER > Robert VINEt* head marketing data scientist – eezeer.com

ATI Cloud > René AZOULAY* svP Products & solutions Business – sitA

Google Applications > Laurent GAFFER* Ceo – revevol

Questions & Answers

12:30 - 2pm APERITIf & LuNCh

2pm - 3:30pm Round Table DIRECT & INDIRECT DISTRIBuTION STRATEGY: WhEN AND hOW uSING ThE APPROPRIATE TOOLS

moderator: > Jean-Louis BAROUX President APg global Associates

> ntba* travel Account manager

> Siza MZIMELA* President & Ceo south AfriCAn AirWAy

> tony FERNANDES* President & Ceo Air AsiA

> Steve HARtWELL* President gloBAl stArt trAvel mgmt.

3:30pm - 4pm Coffee Break

4pm - 5:30pm SESSION 3

ThE APG GA SOLuTIONS

introduction: > Jim FOStER Coo APg global Associates Airline distribution strategy

Easy access to BSP and ARC Presentation of IBCS and AACP

> Emilie BIGGERStAFF – director iBCs

> Achma ASOKAN executive Product director AACP

how to recuperate small interline flows Presentation of APG IEt

> Sandrine de SAINt SAUVEUR President & Ceo – APg ds

* Speakers are not confirmed at this time.

Easy access to small markets Presentation of GSSA and GEt

> Richard BURGESS regional vice President APg europe

Easy telephone access for customers Presentation of CCS

> Robert tHUROW* executive Product director CCs

Questions & Answers

7:30pm - 8:30pm COCkTAIL PARTY (black tie)

8:30pm - 10:30pm GALA DINNER (black tie)

8am - 10am MEETING BREAkfASTeach table to be marked at the name of one product or one region. the ePd (executive Product director) or the AvP (Area vice President) answer the questions from the participants – Participants can change at any time from one table to another one.

AACP: > Achma ASOKAN executive Product director

CCS: > Robert tHUROW executive Product director

IBCS-IWCS: > Emilie BIGGERStAFF executive Product director

IET: > Sandrine de SAINt SAUVEUR President & Ceo – APg ds

GSSA: > Jim FOStER Coo

GET: > Jean Louis BAROUX President

AMERICAS: > Raul ROCA Area vice President

EuROPE: > Richard BURGESS Area vice President

AfRICA & > Djibril B. tABOURE MIDDLE EAST: Area vice President

ASIA: > Keiko ASANO Area vice President

10am - 11:30am SESSION 4

AIRLINES “WISh LIST”

moderator: > tunku ISKANDAR

3 debates between 1 airline executive and 1 APG representative

Presentation by each participant

debate

Questions & answers

ExPERTISE: Why spending time and energy for small markets – There are many other things to do

> Yuli tHOMPSON* sales & distribution – virgin AtAlAntiC

> Jim FOStER Coo APg global Associates

CONfIDENCE: into the APG GA products?

> Erkin UBAIDULLAEV* Commercial director uzbekistan Airways

> Sandrine de SAINt SAUVEUR President & Ceo – APg ds

vALuE fOR MONEY: Cost seems too high

> ntba* Asiana Airlines

> Richard BURGESS regional vice President APg europe

11:30am - 12:30 GOLD PARTNERS SESSION

12:30 - 2:30pm APERITIf & LuNCh

2:30pm - 3:30pm SESSION 5

fuTuRE Of AIRLINES DISTRIBuTION STRATEGY

moderator: > Jim FOStER Coo APg global Associates

Internet vs GDS > Geoffrey tHOMAS* Asia-Pacific Bureau Chief – AtW

Concentration in selected markets or presence everywhere

> Stephane COHEN GANOUNA* Consultant BeAring Point

The good use of means of payments

> Ralph KAISER* President uAtP

> ntba* representative of iAtA for iCCs and iCh

Questions & Answers

3:30pm - 4pm Coffee Break

4pm - 4:30pm CLOSING ADDRESS

> Pierre JEANNIOt*

> Jean-Louis BAROUX

6pm - 8pm CLOSING COCkTAIL

Friday November 4th

World ConnectSingapore 2011

They trusted usACCESRAIL

ADRIA AIRWAYS

AER LINGUS

AERO CARIBBEAN

AEROFLOT

AEROGAL

AEROLINEAS ARGENTINAS

AEROMEXICO

AEROPOSTAL

AEROSUR

AEROSVIT

AFRIQIYAH AIRWAYS

AIGLE AZUR

AIR ANTILLES EXPRESS

AIR ASTANA

AIR AUSTRAL

AIR BALTIC

AIR BOTSWANA

AIR BURKINA

AIR CALEDONIE INTL.

AIR CANADA

AIR CARAIBES

AIR CHINA

AIR CORSICA

AIR FRANCE

AIR INDIA

AIR ITALY

AIR IVOIRE

AIR JAMAICA

AIR KORYO

AIR MACAU

AIR MADAGASCAR

AIR MALAWI

AIR MALI

AIR MALTA

AIR MANDALAY

AIR MAURITIUS

AIR NAMIBIA

AIR NEW ZEALAND

AIR NIGERIA

AIR NIUGINI

AIR PACIFIC

AIR SEYCHELLES

AIR SLOVAKIA

AIR TAHITI

AIR TAHITI NUI

AIR TAXI EUROPE

AIR TRANSAT

AIR UGANDA

AIRLINES PNG

ALASKA AIRLINES

ALITALIA

ALL NIPPON AIRWAYS

AMERICAN AIRLINES

ANDES LINEAS AEREAS

ARKIA ISRAELI AIRLINES

ARMAVIA AIRLINES

ASERCA AIRLINES

ASIANA AIRLINES

ASKY

ATLANTIC AIRWAYS

ATLASJET AIRLINES

AUSTRIAN AIRLINES

AVIANCA

AVIOR AIRLINES

BABOO

BAHAMASAIR

BANGKOK AIRWAYS

BELAVIA

BEST AIR

BINTER CANARIAS

BLUE PANORAMA

BMI BRITISH MIDLAND

BRITISH AIRWAYS

BRUSSELS AIRLINES

BULGARIA AIR

CARPATAIR

CHALAIR

CHINA AIRLINES

CHINA EASTERN AIRLINES

CHINA SOUTHERN AIRLINES

CIMBER AIR

CITY AIRLINE

COMORES AVIATION INTL.

CONVIASA

COPA AIRLINES

CORSAIR

CROATIA AIRLINES

CUBANA

CYPRUS AIRWAYS

CZECH AIRLINES

DAALLO AIRLINES

DIREKT FLY

DONAVIA

DONBASSAERO

DUTCH ANTILLES EXPRESS

EGYPTAIR

ELAL ISRAEL AIRLINES

EMIRATES

ESTONIAN AIR

ETHIOPIAN AIRLINES

ETIHAD AIRWAYS

EUROPE AIRPOST

FINNAIR

FLY BE

FLEXFLIGHT

FRONTIER AIRLINES

GABON AIRLINES

GARUDA INDONESIA

GEORGIAN AIRWAYS

GERMANWINGS

GULF AIR

HAINAN AIRLINES

HELI AIR MONACO

HELLENIC IMPERIAL AIRWAYS

HELVETIC AIRWAYS

HEWA BORA

HONG KONG AIRLINES

HONG KONG EXPRESS AIRWAYS

ICELANDAIR

INSEL AIR

INTERLINK

ISRAIR AIRLINES

JAT AIRWAYS

JET AIRWAYS INDIA

JETLITE

KARTHAGO AIRLINES

KENYA AIRWAYS

KOREAN AIR

KUBAN AIRLINES

KUWAIT AIRWAYS

LADE

LAN ARGENTINA

LAN CHILE

LAN ECUADOR

LAO AIRLINES

LIBYAN AIRLINES

LINEA AEREA AMASZONAS

LOT POLISH AIRLINES

LUXAIR

LVIV AIRLINES

MALAYSIA AIRLINES

MALEV

MALMO AVIATION

MANDARIN AIRLINES

MARSLAND AVIATION

MERIDIANA FLY

MEXICANA DE AVIACION

MIAT-MONGOLIAN AIRLINES

MIDDLE EAST AIRLINES

MONTENEGRO AIRLINES

MYANMAR AIRWAYS INTL.

NEXT JET

NOUVELAIR

OLT - OSTFRIESISCHE LUFTTRANSPORT

OLYMPIC AIR

OMAN AIR

PACIFIC WINGS

PAKISTAN INTL. AIRLINES

PELICAN AIR SERVICES

PHILIPPINE AIRLINES

PHOEBUS APOLLO AVIATION

PLUNA SA

PRECISION AIR

PROFLIGHT COMMUTER

QANTAS AIRWAYS

QATAR AIRWAYS

ROMAVIA

ROSSIYA - RUSSIAN AIRLINES

ROYAL AIR MAROC

ROYAL BRUNEI AIRLINES

ROYAL FALCON AIRLINES

ROYAL JORDANIAN

RUSLINE AIR COMPANY

RWANDAIR

SAA

SAFI AIRWAYS

SAT AIRLINES

SATA AIR ACORES

SATA INTERNACIONAL

SAUDI ARABIAN AIRLINES

SBA Airlines

SCANDINAVIAN AIRLINES

SEAIR PHILIPPINES

SHANDONG AIRLINES

SHANGHAI AIRLINES

SHENZHEN AIRLINES

SIBERIA AIRLINES

SINGAPORE AIRLINES

SKY AIRLINES-CHILE

SKY EXPRESS

SKY WORK AIRLINES

SMART WINGS

SOLOMON AIRLINES

SOMON AIR

SPANAIR

SPIRIT AIRLINES

SRILANKAN AIRLINES

STAR PERU

SUDAN AIRWAYS

SUN D’OR

TAAG-ANGOLA AIRLINES

TACA INTL. AIRLINES

TAM LINHAS AEREAS

TAM MERCOSUR

TAP AIR Portugal

TAROM

TATARSTAN AIRLINES

THAI INTERNATIONAL

TOUMAI AIR CHAD

TRANSAERO

TUNISAIR

TURKISH AIRLINES

TWIN JET

UKRAINE INTERNATIONAL

UNITED AIRLINES

URAL AIRLINES

US AIRWAYS

UTAIR

UZBEKISTAN AIRWAYS

VIETNAM AIRLINES

VIM AIRLINES

VIVA MACAU

VLADIVOSTOK AIR

VRG LINHAS AEREAS

WELCOME AIR

WINDROSE AVIATION COMPANY

WINDWARD ISLAND

WIZZAIR

XIAMEN AIRLINES

XL AIRWAYS France

YEMENIA YEMEN AIRWAYS

ZAMBEZI AIRLINES

Reach the WorldAirline Services

The Network for Airline Services

APG GLOBAL ASSOCIATES - HEAD OFFICE66, avenue des Champs-Élysées - 75008 PAristel. +33 1 53 77 13 19 - fax +33 1 53 77 13 03www.apg-ga.com - secgal@apg-ga.com

1749 Active Airlines Contracts

329 560 186 usd turn over

149 Covered Countries

235 Airlines Customers

99 Active members

1 APG GA