Program Overview - HALO Branded Solutionshaloflyers.com/flyer_graphics/Schonhoff/SAGE/HALO... ·...
Transcript of Program Overview - HALO Branded Solutionshaloflyers.com/flyer_graphics/Schonhoff/SAGE/HALO... ·...
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Program Overview
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HALO Branded Solutions
• One of the largest promotional marketing companies in the U.S.
• Annual revenue over $150M• More than 175 support staff, and more than 750
account executives nationwide• A vast array of corporate capabilities to support
and enhance your marketing initiatives
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What We Do
HALO Branded Solutions• Brand Marketing Initiatives• Corporate Gifts• Service and Recognition• Incentives and Awards• Sweepstakes and Promotions• Safety and Wellness Programs
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Where We Are
ATLANTIC OCEAN
PACIFIC OCEAN
Account Executives
NY
GULF OF MEXICO
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ATLANTIC OCEAN
PACIFIC OCEAN
Account Executives
NY
GULF OF MEXICO
63
58
28
41
32
1217
6
18
24
14
12
8
16
3
5
9
133
24
3
65
12
23
15
13
28
12
3
3
55
83
3
5
1
5 13
314
14
16
12
5
75
9
ATLANTIC OCEAN
PACIFIC OCEAN
Account ExecutivesAccount Executives
NY
GULF OF MEXICO
63
58
28
41
32
1217
6
18
24
14
12
8
16
3
5
9
133
24
3
65
12
23
15
13
28
12
3
3
55
83
3
5
1
5 13
314
14
16
12
5
75
9
Office Location
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Some of Our Valued Clients
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Advantages
• Size and strength – best pricing, best service, and extensive capabilities
• Geographic coverage - market knowledge and experience
• Technology capabilities – supply chain integration, web purchasing, reporting, etc.
• Measured performance and results
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Technology Capabilities
• Web catalogs, informational sites, customer portals• Electronic system integration• Web-based order management, real time information• Reporting, tracking, follow-up, and customer service
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Web Catalogs
• Full-featured catalogs with shopping cart, search functionality, email-a-friend, secure check out, real time inventory, etc.
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Customer Experience
• All orders acknowledged via email
• Shipment notifications with tracking information sent via email
• All order history is available on-line
• Reporting and additional capabilities can be provided via customer portal
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Order Processing
• Quality-focused processes backed by technology and highly-trained resources
• More than 150 key operational metrics measured continuously – from supplier performance to warehouse accuracy
• Designated contacts, paths of escalation, and dedicated support staff
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Process Flow
• Your orders are captured on-line either via web catalog or account team member
• Web orders flow directly into our system, but are reviewed for common errors
• Two possible cases – inventory order shipping from our warehouse, or custom order utilizing suppliers and decorators
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Warehousing
• Web site orders flow into back-office system
• Email confirmation to buyer• Pick ticket prints in warehouse• Order is picked, counted and checked• Order is packed by a second team
member, re-counted and re-checked• Email tracking info to buyer• Our measured order accuracy exceeds
99.6%!!
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Custom Order
• Order is entered electronically via Web• Order is reviewed and imported directly into our system –
common errors eliminated• Customer receives electronic confirmation• Purchase orders flow electronically• Most suppliers communicate electronically• All order activity is visible to account team – includes
follow-up calls, vendors actions, EDI activity, etc. – all accessible in real time
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Quality Assurance
• Dedicated specialists in each segment of the business –apparel, hard goods, imports, custom manufacture
• You’ll see a sample for approval on most orders• If it’s wrong, we’ll make it right, or no charge – but we work
really hard to make it right• Measured return rate of less than 1.1%
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Contact Me To Get Started
Cindy SchonhoffPhone (314) 570-0771
Fax: 630.875.4692Email: [email protected]
Web: http://www.promoplace.com/cindyschonhoff