PROGNOSIS management for financial applications -...
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Performance monitoring software for business-critical systems Through detailed transaction analysis and intuitive dashboard displays, PROGNOSIS transaction management significantly enhances your ability to identify and address transaction problems - and ultimately improve customer service. PROGNOSIS delivers extensive business and operational-level transaction management for banks, credit card providers, processors, ATM ISOs and retailers. Our specialized solutions provide monitoring and analysis for multiple transaction channels including ATM networks, POS systems, phone, mobile and internet banking, stock trading, teller transactions and interchange records. Our solutions for financial transaction management help you understand what’s going on in your transaction environment, providing business intelligence and transaction statistics, such as customer card usage and trends in merchant behavior. PROGNOSIS is flexible to meet your specific business requirements and is a proven, mature solution used by more than 100 of the world’s largest banks and financial institutions. The software is designed to scale to manage large, high-volume, geographically dispersed financial transaction environments. Offer customer-centric, proactive service Top-level dashboard displays identify transaction problems as they happen. PROGNOSIS generates automated, real-time exception alerts when a problem, suspect transaction or other defined event occurs. You can then drill down to understand exactly which transactions are affected, and how they are affected. This allows you to uncover the root cause of problems, such as excessive denials, transaction failures, stand-ins or slow response times. PROGNOSIS dashboards provide analysis of transaction results by issuer, acquirer, retailer, transaction type, card base (BIN) and user-defined transaction sets. PROGNOSIS also captures transaction results over time, so you can replay historical information for effective, after the fact analysis. Key benefits: > Optimize transaction visibility: Enable support staff to identify and address transaction problems, minimizing service outages or disruptions. > Improve business decision making: Access vital, trend-based transaction information together with core operational metrics. > Empower support and operations staff: Deliver transaction data with correlating system and availability data in a way that makes sense. > Facilitate consistent service level offerings: Manage disparate transaction processing systems on multiple platforms in a consistent way. > Reduce total cost of ownership: Eliminate the cost of using multiple transaction management tools, or building and maintaining in-house and proprietary systems. > Manage service level agreements: Understand and ensure your service levels with service providers and interchange partners and eliminate the financial risks of violation. > Minimize risk: Install a mature transaction management product, proven over nine years with more than 100 customers worldwide. PROGNOSIS management for financial applications Proactively monitor the performance and throughput of all your financial transactions in real time through a single, low-cost management view.
Transcript of PROGNOSIS management for financial applications -...
Performance monitoring software for business-critical systems
Through detailed transaction analysis and intuitive dashboard displays, PROGNOSIS transaction management significantly enhances your ability to identify and address transaction problems - and ultimately improve customer service.
PROGNOSIS delivers extensive business and operational-level transaction management for banks, credit card providers, processors, ATM ISOs and retailers. Our specialized solutions provide monitoring and analysis for multiple transaction channels including ATM networks, POS systems, phone, mobile and internet banking, stock trading, teller transactions and interchange records.
Our solutions for financial transaction management help you understand what’s going on in your transaction environment, providing business intelligence and transaction statistics, such as customer card usage and trends in merchant behavior.
PROGNOSIS is flexible to meet your specific business requirements and is a proven, mature solution used by more than 100 of the world’s largest banks and financial institutions. The software is designed to scale to manage large, high-volume, geographically dispersed financial transaction environments.
Offer customer-centric, proactive service
Top-level dashboard displays identify transaction problems as they happen. PROGNOSIS generates automated, real-time exception alerts when a problem, suspect transaction or other defined event occurs.
You can then drill down to understand exactly which transactions are affected, and how they are affected. This allows you to uncover the root cause of problems, such as excessive denials, transaction failures, stand-ins or slow response times.
PROGNOSIS dashboards provide analysis of transaction results by issuer, acquirer, retailer, transaction type, card base (BIN) and user-defined transaction sets. PROGNOSIS also captures transaction results over time, so you can replay historical information for effective, after the fact analysis.
Key benefits:
> Optimize transaction visibility: Enable support staff to identify and address transaction problems, minimizing service outages or disruptions.
> Improve business decision making: Access vital, trend-based transaction information together with core operational metrics.
> Empower support and operations staff: Deliver transaction data with correlating system and availability data in a way that makes sense.
> Facilitate consistent service level offerings: Manage disparate transaction processing systems on multiple platforms in a consistent way.
> Reduce total cost of ownership: Eliminate the cost of using multiple transaction management tools, or building and maintaining in-house and proprietary systems.
> Manage service level agreements: Understand and ensure your service levels with service providers and interchange partners and eliminate the financial risks of violation.
> Minimize risk: Install a mature transaction management product, proven over nine years with more than 100 customers worldwide.
PROGNOSIS management for financial applicationsProactively monitor the performance and throughput of all your financial transactions in real time through a single, low-cost management view.
Understanding usage trends
Complementing the real-time dashboards are insightful transaction reports containing information such as transactions per second, denial rates and response times, stand-in transactions by issuer or interchange partner, reasons for reversals, and response code analysis.
PROGNOSIS also captures transaction results over time, so you can replay historical information for effective, after-the-fact analysis.
These historical reports give you insight into usage trends, providing intelligence on transaction rates, withdrawal amounts per ATM, card usage and badly performing card bases. Reports can also assist in identifying any underlying, latent issues that have the potential to impact cardholders and would otherwise go unnoticed.
Analyzing usage trends can also help financial insitutions make vital business decisions, such as identifying the most and least profitable ATMs, assessing customer satisfaction with the ATM network or reporting on the uptake of new products and services.
Troubleshooting transaction problems
PROGNOSIS summarizes transaction data collected from multiple transaction sources and allows you to identify and troubleshoot the root cause of problems in real time, even in large environments with high transaction throughput.
All monitored data can be “sliced and diced” on the fly to provide multi-dimensional real-time analysis. PROGNOSIS then categorizes this data and displays it through user-defined dashboards. Thresholds can be applied to any of the data to generate alerts when exceptions occur.
Any data that is tracked in your transaction logs can be monitored by PROGNOSIS and used for problem analysis. For example, view transaction results by card issuer, acquirer, processor, city, BIN, transaction type, retailer or any other criteria, and dynamically add fields and define metrics on the fly.
You can then use this data to analyze:
> Transaction throughput
> Approved/denied rates
> Transaction timeouts
> Transaction response times
> Interchange response times
> Switch response times
> BINs with excessive denials
> Reason for denials (Response codes)
> Stand-in transaction monitoring
> Transaction volume against response times
> Transactions per second (TPS)
> Refunds per store/terminal
> Gift card transactions/Mobile top ups
The PROGNOSIS collection method is highly efficient, with less than one percent CPU usage and negligible disk I/O.
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Troubleshooting
Support staff can view transaction results by acquirer, processor, city, BIN, transaction type, retailer or any other data field captured in your transaction logs.
All monitored data can be “sliced and diced” on the fly to get real-time analysis of the root cause of transaction problems. If the required data is not displayed, staff can add new fields and metrics dynamically in order to quickly identify the subset of affected transactions.
Extreme Customer Service
PROGNOSIS automatically captures the details of problem or suspicious transactions. Customer service staff can then automatically retrieve these transaction details and respond quickly to individual cardholder queries.
This allows you to offer unprecedented levels of service across all transaction channels and ensure customer satisfaction.
Executive Dashboards
PROGNOSIS turns your dekstop into a real time dashboard that gives you a snapshot of the current health of your entire switch environment and alerts you the instant something goes wrong.
PROGNOSIS then arms you with the information you need to understand the cause of the problem and advise your colleagues and interchange partners.
“PROGNOSIS has become the first resource our business turns to for monitoring and reporting needs related to ATM and POS transaction processing.” Terra Luft, NonStop Systems Manager, Zions Management Services Corporation
Americast: +1 (303) 390 8700f: +1 (303) 390 8777e: [email protected]
Europe/UKt: +44 (0) 1344 894 200f: +44 (0) 1344 890 851e: [email protected]
Germanyt: +49 (69) 710 455 255f: +49 (69) 710 455 450e: [email protected]
Asia Pacific/M.East/Africat: +61 (2) 9966 1066f: +61 (2) 9966 1042e: [email protected]
www.prognosis.com
About Integrated Research
Integrated Research, the developer of PROGNOSIS,has a 21 year heritage of managing business-critical,high availability computing environments with 8 yearsexperience managing IP telephony environments. Theworld’s largest bank, telecommunications company, stock exchange and computer hardware manufacturer all rely on PROGNOSIS — as do many other customers in more than 50 countries.
Integrated Research has sales and support offices in the USA, Europe, Australia and Singapore and a worldwide distribution network of resellers and systems integrators.
Organizations around the world in industries as diverse as banking and finance, telecommunications and internet services, stock exchanges, transport, technology and health and community services havechosen PROGNOSIS software to manage their criticalsystems and applications.
©2009 Integrated Research Limited. PROGNOSIS is a registered trademark of Integrated Research Limited. All other brand and product names are trademarks or registered trademarks of their respective companies. AP0101-02
Service level delivery
PROGNOSIS allows you to set customizable thresholds that alert you to possible breaches in service levels in real time. This allows banks, service providers and interchange partners to understand and manage existing service levels and help eliminate the financial risk of service level violation.
Also, because you can manage your entire environment centrally regardless of the source of the transaction, PROGNOSIS enables you to offer and deliver the same service levels to all customers and business partners, regardless of
where and how their transactions are processed.
Holistic financial transaction management
PROGNOSIS offers three transaction management products that, between them, manage all types of financial transactions:
> PROGNOSIS ATM Transaction Manager supporting ATM transactions
> PROGNOSIS POS Transaction Manager supporting POS transactions
> Financial Transaction Manager supporting phone banking, internet banking, stock trading and other transaction types
All products forward transaction data to PROGNOSIS Transaction Surveillance for pattern detection, exception capture and customer service access to a repository for fast transaction retrieval.
Financial application support
PROGNOSIS supports any financial transaction applications that run on HP NonStop, Windows, UNIX and Linux platforms.
Application ATM POS Internet banking
Phone banking
Mobile banking
Other Stock trading
ACI BASE24 Yes Yes Yes* Yes* Yes* Yes* N/A
EFD Connex Yes Yes Yes* Yes* Yes* Yes* N/A
Postilion Yes Yes Yes* Yes* Yes* Yes* N/A
Other vendors Yes* Yes* Yes* Yes* Yes* Yes* Yes*
In-house Yes* Yes* Yes* Yes* Yes* Yes* Yes*
* The analysis engine can be used on top of any financial transaction source using a simple adaptor. The adaptor for any transaction source you may require can be built immediately and is included as part of the product price. Out of the box adaptors are included for BASE24, BASE24-eps, Connex and Postilion.
Efficient management of multiple platforms
PROGNOSIS provides insight for businesses who have inconsistent visibility into a diverse mix of financial applications and platforms. This eliminates the need to use multiple management tools, or to develop and maintain expensive in-house monitoring solutions.
You can monitor transactions from third-party or proprietary transaction processing applications or platforms, as well as integrate legacy applications inherited through merger or acquisition. Monitoring for additional applications and platforms, or new system requirements, can be added to PROGNOSIS quickly and at low cost.
Technology migration support
If your organization is forced to undergo a change of processing technology, PROGNOSIS continues to provide you with a single management view of your financial transaction environment, regardless of the technology you are moving from or to.
PROGNOSIS seamlessly integrates transaction data collected from all systems and applications. This gives your organization consistent visibility, troubleshooting and root cause analysis capabilities throughout your entire technology transition.
PROGNOSIS financial transaction management solutions are at their most effective when complemented by other PROGNOSIS performance monitoring products. This allows you to correlate underlying system performance with switch throughput, and better understand the capacity of your entire financial transaction environment.
