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Evolutionary or Revolutionary

Systems Thinking to Enable

Transformational Change

Professor Peter Hines

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• Professor Peter Hines is Chairman of S A Partners (an

official affiliate of the Shingo Institute). He is the Co-

Founder of the Lean Enterprise Research Centre at

Cardiff Business School and continues his academic links

with a number of Universities across Europe

• Peter is a globally recognised leader in Lean thinking and

the only European Senior Certified Facilitator at The

Shingo Institute and a multiple Shingo Research Award

recipient for his recent co-authored books; “Creating a

Lean and Green Business System” in 2014 and “Staying

Lean” in 2009.

• Peter is a pioneer of the Lean Business System, involving

a sustainable and enterprise-wide approach of Lean

thinking across all industry sectors. He created the Lean

Business System portal on LinkedIn which has over

60,000 members to date.

Peter Hines

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Fake Lean and Real Lean:

Learning from The Toyota Way

Continuous

Improvement

Fake Lean

Respect for

People

Real Lean

90% of problems in business are caused by management, 10% by the workman.

F. W. Taylor, 1912

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Sustainable Lean Management

Lean Management

Source: P. Hines, P. Found, G. Griffiths & R. Harrison, Staying Lean, 2008

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The Lean Business Model ®

Original source: Professor Peter Hines

Benchmarking Toyota’s Supply Chain: Japan vs U.K.

Long Range Planning, February, Volume 31, Number 6, pp. 911-918, 1998, ISSN 0024-6301

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An Evolution Journey

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Transformation Approach

Reactive Formal Deployed AutonomousWay of

lifeMobilisation

Time

System of Thinking & Behaviour

System of Improvement

System of Work

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The roadmap to sustainability

4

3

1

2

Roadmap 1

Launched Jan 2004

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Roadmap 1: Internal VSM and

Lean Toolkit

• Visual Impact with 5S, TPM & SMED at all sites

• High levels of engagement with site cross-functional teams

• Process stability being used to help introduced pull systems

• Gold Star standards using 6 Sigma set for heavy industry

2 October, 2014© S A Partners

The Lean Business Model ®

Original source: Professor Peter Hines

Benchmarking Toyota’s Supply Chain: Japan vs U.K.

Long Range Planning, February, Volume 31, Number 6, pp. 911-918, 1998, ISSN 0024-6301

Beware of the red triangle!!

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The Roadmap to

Sustainability

Roadmap 2

Reviewed July 2005

3

2

1

45

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Roadmap 2: Multi-level Leadership

& Deployment

• Leadership developed at every level of the organisation (7

Values)

• Clearly defined roles & behaviours for self-managed

teamworking

• Re-deployed targets aligning OF / OC / NPI processes

• Full “line of sight” deployment locked into key processes

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Lowering the Water Level:

Roadmap 3 onwards

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A Question: Evolution or

Revolution?

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A Revolution Journey

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• The Shingo Model enables via the application of Principledbased Behaviour to create Enterprise Excellence.

• What is Enterprise Excellence?

– Sustainable and Excellent Results, Driven by Sustainable and Excellent Behaviour.

• What are Principles?

– It is a foundational rule, the Shingo Principles represent the collective best practice Principles from todays thought leaders.

• What do we mean by Behaviour?

– Behaviour should always be described, observed and most importantly recorded.

• Why will developing behaviour give us Results?

– By measuring Behaviour we can balance our ability to develop both people and process using both leading and lagging measures.

What is Shingo all about?

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The Model and its Principles

Culture• Values-What is important• Beliefs-What is right and wrong• Behaviours-How we demonstrate the above

Behaviour• Described, Observed and Recorded

Purpose

Process

People

Stakeholders

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The Definitions

PRINCIPLESKnow Why

SYSTEMSKnow What, Who,

When, Where

TOOLSKnow How

ENTERPRISE EXCELLENCE?• Sustainable and Excellent Results from

Sustainable and Excellent BehavioursHow?• Creation of Ideal BehaviourWHO?• Ideal Behaviour is required from the

Leaders, Managers and Associates

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Enterprise Excellence Journey

Benefit

Time

Systems improvement as opposed to tools

Mature systems driving results with implicit culture

Explicit culture driven through principle based organisation

Sustainable and Excellent results from sustainable and excellent results

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Revolution: Autoliv

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Evolution or Revolution?

…..both ways can produce theresult

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http://www.sapartners.com/shingo/

Want to Learn More?

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• For further information please contact -

Professor Peter Hines:

peter.hines@sapartners.com or +44 (0)7778 840979

or +44 (0)7974 416660

• Or visit www.sapartners.com

• Please also feel free to apply to join my:

– Lean Business System Linked In group at:

http://www.linkedin.com/groups?gid=1801885

– Shingo Prize Europe Linked In group at:

https://www.linkedin.com/groups?home=&gid=7432385&trk=anet

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Further Information