Professionalism - d2nvf92ef53i1o.cloudfront.net · Professionalism • Professionalism is about who...

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Professionalism PRESENTED BY: Marty Grier Sr. Manager; Aircraft Maintenance The Home Depot MMC May 5, 2015 Maintenance Management Conference | Portland, OR | May 5 7, 2015

Transcript of Professionalism - d2nvf92ef53i1o.cloudfront.net · Professionalism • Professionalism is about who...

Professionalism

PRESENTED BY:

Marty Grier

Sr. Manager; Aircraft Maintenance

The Home Depot

MMC May 5, 2015

Maintenance Management Conference | Portland, OR | May 5 – 7, 2015

Professionalism in Aviation

Professionalism is:

the pursuit of excellence through discipline, ethical

behavior and continuous improvement

Professionalism is about who we are and how we approach

everything that we do

workplace accidents.mp4

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Definition

Professionalism

• Professionalism is about who we are and how we approach everything that we do

– Our behaviors play a huge role

– Professional Behaviors vs.

– Un-Professional Behaviors

• Professionalism is a cornerstone focus area of any Safety Management System where professional behaviors rule and safe actions become a byproduct

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What does this video have to do with Professionalism?

Professionalism in Aviation

• History of this initiative

• The Attributes/Characteristics of a Professional

• Why it is important

• How it applies to the Maintenance Function

• The Survey Says

• A Challenge For You!

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Agenda

nbaa.org/professionalism

Professionalism

• Procedural Non-Compliance / Failure to Follow procedures

– Cologan Air: Failure to follow sterile cockpit procedures

– Northwest Pilots overfly: Failure to Follow procedures

– Continental Flight 2574: H-Stab Screws left out of leading edge

– Sundance Helicopter: Reuse of worn out hardware

• Media quick to jump on unprofessional acts

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NTSB Places Professionalism on “Most Wanted” List

Top Ten Areas of Significant Risk

1. Professionalism*

– Personal as well as organizational commitment to operational discipline, standards, and continuous improvement.

2. Safety Culture*

– Entire organization is aligned to fully embrace a proactive safety mindset supported by a Just Culture that is evidenced by word and deed.

3. Airmanship Skills

– Meaningful training focused upon data-driven, prevalent risks is the most important risk mitigation tool.

4. Light Business Airplane (LBA) Safety

– More companies are utilizing light airplanes to sustain and grow business, often single-pilot and without the support of full-time aviation resources.

5. Talent Pipeline

– Attraction, developmental mentoring, and retention of new professionals who can safely maintain, service and fly business aviation into the future.

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6. Impact of Technology

– The rate of technological developments and implementation has increased dramatically, challenging the ability to adapt or continue with obsolete systems.

7. Public Policy

– Legislative decisions and policy making at national, state and local levels are having detrimental impacts on safety.

8. Airport Safety

– Operators need to exercise increased vigilance while operating at unfamiliar and uncontrolled airports.

9. Fatigue

– In order to perform at their best, business aviation professionals must manage the onset of fatigue while working in a world of constantly changing schedules and demands.

10. Task Saturation

– Too much to do without enough time, tools or resources leads to the inability to focus on what really matters, often precluding appropriate assessment of risk as well as proper threat and error management.

Professionalism

nbaa.org/professionalism

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NBAA Website

Professionalism is:

the pursuit of excellence

through discipline,

ethical behavior and

continuous improvement

Professionalism in Aviation

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NBAA Foundations of Safety

nbaa.org/professionalism

Risk Management Safety Leadership

Fitness for Duty Technical Excellence

Professionalism

Professionalism

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nbaa.org/professionalism

Attributes/Characteristics of a Professional

Integrity

Professional Ethics

Professional Image

Competent

Vocational Excellence Industry Engagement

Honest

Follows Procedures Continuous Improvement

Mentor

Selflessness Steadfast Positive Role Model

Reliable

Trustworthy

Team Player Knowledge

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Professionalism: Going Pro

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Going Pro: Dr. Tony Kern

Integrated Model of Professionalism

Professionalism: Going Pro

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Going Pro: Dr. Tony Kern

Integrated Model of Professionalism

Selflessness Helping Others (mentoring, giving back, etc.)

Professional Image Looking and Acting/Behaving the Part

Professional Engagement Sharing and Learning with others

Continuous Improvement Getting Better at Doing the Right Thing

Professional Ethics Doing the Right Thing

Vocational Excellence Doing the Right Things Right

Professionalism: Going Pro

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Going Pro: Dr. Tony Kern

Integrated Model of Professionalism

• Level I

– “Level I Professionals are little more than members of a profession. They are competent enough to

earn a paycheck, but not necessarily compliant with all policies, procedures and regulatory guidance”

• Level II

– “Level II pros are also competent and more ethically sound. They are referred to as the compliers; they

follow all of the rules, but never reach their full potential due in large part because there is no

improvement process known or available to them. They tend to be stagnant professionals.”

• Level III

– “Level III professionals embrace and continually improve across the six domains of professionalism.”

Professionalism: Going Pro

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Going Pro: Dr. Tony Kern

Integrated Model of Professionalism

Professionalism

• We cannot allow mediocrity to creep into aviation

– Our actions today can have an immediate impact on safety

– We can prevent high profile acts of unprofessionalism

• We are responsible for the future of our industry

– Elevate our industry to attract the next generation aviation professional

– We must define the “standard” of professionalism, then mentor to it

• We define the skill set required in the next generation aviation professionals

– Enable them to survive the volatility of our industry (technology, economy, politics, ….)

– Develop a pool of critical thinkers

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Why is this Important?

nbaa.org/professionalism

Professionalism

• All of the attributes of Professionalism apply

• Roles don’t matter

• Professionalism is not about what you are, its about who you are and how you

approach everything that you do!

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How Does this Apply to the Maintenance Function?

Professionalism

• Intended to promote global changes in the aviation maintenance profession

– Sweeping technological changes in the design and operation of today’s aircraft

• NextTech for NextGen = Aviation Maintenance Technician (of the future)

– Initiative to advance the training and certification standards for maintenance personnel

servicing business aircraft

– Raises the educational and professional bar for AMTs

– Redefines training standards to better suit the requirements of business aviation

– Enhance the skills and expectations of technically minded personnel entering the AMT

profession

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NextTech for NextGen builds upon Project Bootstrap

Master

Avionics

Technician

JAT

AT

Apprentice

A&P Career Growth Model

Aviation

Maintenance

Technical

Engineer

Master

Aviation

Maintenance

Technician

JAMT

AMT

Apprentice

OJT FAA

Part 65

ASTM Aviation Professional Standard

Professionalism

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D.O.M. Magazine April Issue

“Honesty & Integrity are not all that

common these days”

“The shortage of good A&P’s is terrifying

these days”

“We must attract the right people into the

industry”

“ . . . advancing as a technician means

more than technical skills . . . learning

other non-technical skills. It means

growing professionally as well”

“ . . we must reach out and mentor

(others)”

Professionalism

• NextTech Initiative

– Industry recognized levels/certifications

– Founded in technical knowledge and capability

– Focused on what you need to know

• Professionalism Initiative

– Focused on behaviors & human factors

– Professional Competencies

– Focused on how we conduct ourselves

• Combined

– Force to be reckoned with!!!

– Opportunity for high level industry engagement!

– Opportunity to participate at high levels in defining the future of our industry!

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NextTech & Professionalism

nbaa.org/professionalism

Professionalism

• Perceptions are Reality

• Audience Response System

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Professionalism Survey

Professionalism

• Self-Assessment, Level I? Level II? Level III?

• Develop your own personal Continuous Improvement Plan

• Get engaged in our industry, you can make a difference

• Become a mentor!

• We play a crucial role in the future of our industry

• Go to nbaa.org/professionalism to learn more!

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The Challenge For You!

nbaa.org/professionalism

Professionalism in Aviation

Professionalism is about who we are and how we

approach everything that we do!

Thank You!!!

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