Professionalism in the WorkplaceWhat You Need to Know to Survive the Office Experience

Your Body Language in the Workplace

- Your behavior tells a lot about you- How you present yourself- Your body language- Your eyes, your smile- Personal hygiene

First Impressions

- That first impression can set the tone - That initial first handshake being warm, firm and friendly- Asking “May I help you?” with a pleasant smile- Being calm, cool and collected in the face of a disgruntled customer

Professionalism is Viewed Through the Customer’s Eyes

- How you present yourself- Showing confidence- Your demeanor- How you verbally express yourself

Establishing a Relationship with a Client:

- Sensitive to their needs- Give the client your full attention- Smile- Show interest- Offer encouragement

Be Respectful of Clients:

- What are their needs- What do they expect to gain from you- Be patient

Professional Courtesies

- Be discreet- No inappropriate remarks- No inappropriate personal information- No offering money or gifts- Keep information given in confidence to yourself

Co-Workers Perspective

- Be trustworthy- Be competent- Be supportive- Be respectful- Be accountable

Team Player

- Mutual respect- Respect each other’s ideas- Open communication- Flexibility

Mutual Respect

- Respect is the basis for all personal relationships- Everyone deserves respect - Everyone is equally important- Everyone’s job is as important everyone else’s.

Respect Each Other’s Ideas

- Consider each employee’s input- New ideas promote new growth- Give consideration to new ways of doing things

Open Communication

- Communicate with each other concerning issues directly with that person- Offer praise for a job well done; frequently- Offer encouragement as needed- Be tactful with corrective feedback- Be helpful

Qualities and Characteristics of a Professional

- Can be trusted- Respects other’s rights- Considerate of others- Displays integrity-- Empathetic

- Courteous- Dependable- Cooperative- Committed

Personal Attributes

- Be Ambitious- Be Hard Working- Be Self Motivating- Be A Team Player

Do Your Best

- Grow where you are planted- Excel in your position- Always strive for excellence