PROFESSIONAL | TRAINING...2018 TRAINING PROGRAM | TECHNICAL TRAINING TECHNICAL TRAINING The...

PROFESSIONAL | TRAINING

2018 TRAINING PROGRAMKärcher North America

CORPORATE BASED TRAINING CLASSES

Self-confidence, good preparation, and clear goals. These are the prerequisites for success, for achieving goals. It is difficult to achieve goals alone. Partnership is, the key to success. This makes Kärcher North America and our training program a reliable partner and resource for everyone wanting to be at the top of their industry. You manage your business. We provide the support.

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2018 TRAINING PROGRAM | SALES TRAINING

Registration Fee Sales and Service Training Sessions Registration fee is $200 per session. Kärcher North America will cover hotel and most meals during the session. We will make hotel reservations and send a confirmation via email.

Technical Training Sessions No registration fee (subject to change). Class open to employees of Kärcher North American distributors. Attendees are responsible for their accommodations. Contact us for possible group rates at local hotels.

Travel Expenses For All Training Attendees are responsible for own airfare

Registration The registration deadline is 4 weeks (28 days) prior to the training class. You will receive a confirmation of your participation 4 weeks prior to training.

Please do not book airfare until you receive this confirmation. We reserve the right to cancel any training up to 4 weeks prior to training.

Cancellation Policy Within 14 days of the training the cancellation fee is 50% of the registration fee.

Participants Kärcher employees and distributor partners can participate in product training classes.

Training Hours 8am to 5pm each full training day.

Some trainings include half training days (see course descriptions for details).

REGISTER

To register, see page 25

SALES TRAINING

The selling process is complex. Kärcher Academy can help your team develop the right skills and adopt more effective sales behaviors. Ultimately, helping your sales force meets its goals.

The floor care sales classes are built around the theme of our trademarked “PDIR+ Process” which focuses on helping customers understand how soil flows into their facility. Through an understanding of each step of the maintenance process (Preventative, Daily, Interim and Restorative Maintenance), the salesperson can help guide the customer to the best solution for them.

The pressure washer sales training focuses on developing strong sales skills, presenting solutions, understanding the products and the range of equipment available.

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Course objectivesThe Basic Machine Sales class focuses on hands-on training with the

entire line of Kärcher and Windsor Kärcher Group floor care equipment.

This course is ideal for anyone who is new to selling equipment, and it

will provide students with a solid understanding of how the equipment

operates and where it is commonly used.

Content Machine overview

Basics of accessories

Intensive hands-on

PDIR+ maintenance process

1 Target Group 2 Duration 3 Requirements for participation

Professional sales employees of Kärcher and

Windsor Kärcher Group dealers who are new

to selling equipment

Kärcher North America sales employees

2.5 Days PDIR+ E-learning (URL to come)

https://www.kaercher.com/us/professional/industry-solutions/

pdir-cleaning-process.html

2018 Training Calendar

March 12 — 14

BASIC MACHINE SALES CLASS

Denver, Colorado

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SOLUTION SELLING CLASS

Denver, Colorado

Course objectivesThe Solution Selling class is an advanced course that provides an

overview of our entire lineup of Kärcher and Windsor Kärcher Group

floor care products and focuses on target markets of which the students

are calling, the cleaning areas and challenges that exist in those markets,

and solutions to those challenges. The PDIR+ concept is introduced and

students are given opportunities to operate the equipment within our

Customer Experience Center. This class is ideal for experienced reps who

want to increase their equipment sales.

Content Machine overview and basics of accessories

Intensive hands-on

PDIR+ Maintenance Program

Total Solution Selling



Windsor Kärcher Group dealers


2.5 Days Basic Machine Sales Class attendance plus

3 years industry experience


April 9 — 11

June 18 — 20

August 20 — 22

November 12 — 14

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ADVANCED SELLING SKILLS CLASS

Denver, Colorado

Course objectivesThe Advanced Selling Skills class focuses on a deep understanding of the

PDIR+ process and how to use it as a consultative selling tool. The class

also focuses on topics such as “right-sizing” the equipment for the area

the customer is cleaning, understanding how to calculate production rates

and translate that to labor savings, calculating total cost of ownership of

flooring, and locating waste in their customers’ processes.

Content PDIR+ as a consultative sales tool

Flooring asset management

Work loading

Leasing and other financial tools





2.5 Days Solution Selling Class attendance plus

5 years industry experience with strong equipment sales


September 17 – 19

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LANDA KÄRCHER GROUP PRESSURE WASHER SALES TRAINING

Denver, Colorado

Course objectivesThe Landa Kärcher Group Pressure Washer Sales Training class is designed for

sales representatives selling the Landa Kärcher Group and Kärcher product

lines. Topics include: selling skills/techniques, territory management, Landa

Kärcher Group pressure washers, Kärcher Floor Care equipment, detergents,

and accessories. This training prepares sales representatives to be better

equipped when offering complete cleaning solutions to their customers.

Content Sales skills training focusing on understanding users needs and solution

application as well as territory management

Pressure washer product knowledge and cleaning basics

Floorcare training

Detergent training


Professional sales employees of Landa

Kärcher Group dealers


3.5 Days None


April 17 — 20

September 11 — 14

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KÄRCHER INDUSTRIAL SALES TRAINING

Denver, Colorado

Course objectivesThe Kärcher Industrial Sales Training class focuses on hands-on learning

with the equipment in our industrial line of products. Workshops

are designed to help the salesperson understand where to look for

opportunities and how to position the equipment

Content Industrial scrubbers

Industrial sweepers

Target markets

Applications and solutions


Professional sales employees of Kärcher

Industrial dealers


3.5 Days None


April 24 — 27

October 16 — 19

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2018 TRAINING PROGRAM | SERVICE TRAINING

SERVICE TRAININGKärcher Academy’s service school teaches in-depth techniques for service technicians of Kärcher, Windsor Kärcher Group, Landa Kärcher Group, Hotsy, Water Maze & Cuda distributors. The format of the school is a mixture of classroom instruction and hands-on learning with demonstrations and service labs. Experts from Kärcher North America’s Technical Support Division teach these popular courses covering equipment care, factory service, and service management.

The service aspect of business is a critical part of both customer satisfaction and revenue. Customers report spending at least $2 on service for every $1 spent on equipment. A planned maintenance program can extend the useful life of customer equipment by as much as 20% while providing a distributor with an ongoing source of revenue.

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WINDSOR KÄRCHER GROUP SERVICE TRAINING

Denver, Colorado

Course objectivesWindsor Kärcher Group Service Training focuses on technology unique

to Windsor Kärcher Group. The class will also explore the functionality and

electrical troubleshooting of select Windsor Kärcher Group machines.

Machines Covered Upright Vacuums (Sensor S, Sensor XP, Sensor S2, VS14, VSP14, Access 12)

Duo Extractors (Armada, Clipper Duo)

CMPS2

Eco T/11 Cart Vac

Chariot 1 (I-extract24, I-scrub 24, ATV34, and CB20)

Chariot 2 small platform (ATV24, CS20, I-gloss 20)

Chariot 3 platform (CS26, CS26SP, CE26 Duo, CV 86/1 RS BP)




4.5 Days

Begins Monday at 8am

and finishes at noon on

Friday

None


March 19 — 23

June 11 — 15

August 6 — 10

November 5 — 9

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KÄRCHER SERVICE TRAINING, PART 1

Denver, Colorado

Course objectivesKärcher Service Training, Part 1 covers the basics necessary to understand

how Kärcher equipment functions and how to service and troubleshoot

select Kärcher machines. Kärcher terminology, the KIK (Kärcher Intelligent

Key) system, and the A9 service module are also covered.

Machines Covered Armada

BR35/12

B40, B60, B80

B90, B150, B250

KM90/60

KM105/110


Kärcher Floor Care dealers


4.5 Days



Friday

None


April 9 — 13

July 9 — 13

September 17 — 21

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KÄRCHER SERVICE TRAINING, PART 2

Denver, Colorado

Course objectivesKärcher Service Training, Part 2 classes focus on in-depth disassembly and

testing of select larger commercial machines.

Machines Covered B90

B150

B250

KM105/110

KM 125/130


Kärcher Floorcare dealers


4.5 Days



Friday

Kärcher Service Training, Part 1


May 14 — 18

July 30 — August 3

October 22 — 26

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KÄRCHER INDUSTRIAL SERVICE TRAINING

Denver, Colorado

Course objectivesKärcher Industrial Service Training is an intermediate level class that will

give attendees a working knowledge of select Kärcher industrial equipment.

Machines Covered B150

B250

B300 (when available)

KM105 / KM125

KM120

KM130

KM150 LP

KM 300 (when available)


Kärcher Industrial dealers


4.5 Days



Friday

Must be a Kärcher Industrial Floorcare Dealer and have approval from

Service Trainer


June 25 — 29

December 3 — 7

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KÄRCHER SERVICE MANAGEMENT CLASS

Denver, Colorado

Course objectivesKärcher Service Management Class provides tools and direction on how to run

a service center profitably.

Content Ideal class for dealer and service center Service Managers

The six pillars of success to guide to profitability


Service Centers


1.5 Days None


July 17 — 18

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WINDSOR KÄRCHER GROUP END-USER CLASS

Denver, Colorado

Course objectivesWindsor Kärcher Group End-User Class demonstrates advanced

maintenance of Windsor Kärcher Group equipment that the customers

are using.

Machines Covered Custom tailored to the equipment that is used by the attendees


End-user service personnel


2.5 Days None


May 1 — 3

September 25 — 27

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FLOOR CARE FIELD TRAINING CLASSES

Multiple Field Locations

Course objectivesFloor Care Field Training Class provides service training on new and

key floor care products.

Content Service training on new products

Service training on key products


February 5 S. California / L.A.

February 19 Phoenix, Arizona

March 5 Blackwood, New Jersey

March 12 Florida

March 26 Blackwood, New Jersey

April 16 Blackwood, New Jersey

April 23 New Jersey (Pennsylvania / Maryland / Delaware)

May 7 Blackwood, New Jersey

June 4 East Canada

June 18 North Carolina / South Carolina / Virginia

July 16 Nebraska / Kansas City

July 23 West & Central Canada

August 27 Minnesota

September 10 Illinois

October 1 Upper NE Area

November 4 Texas

November 26 N. California

December 10 Fayetteville, Arkansas


Floor Care Service Centers

Service technicians of floor care distributors


1 Day None

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2018 TRAINING PROGRAM | TECHNICAL TRAINING

TECHNICAL TRAININGThe Technical Training Program is structured in LEVEL 1, BASIC, ADVANCED and MASTER modules by brand. This offers the participant a gradual development in a building block approach to achieve knowledge and expertise. It is strongly recommended to proceed in sequence. Within each category the prerequisites, the performance levels and the desired learning objectives are different.

LEVEL 1: Basic function knowledge, nomenclature, theory, basic repairs and maintenance.

BASIC: Gains understanding and practice tasks under supervision.

ADVANCED: A thorough understanding and the performance is essentially correct, gains ability to recognize and corrects errors.

MASTER TECH: Capable of accomplishing given tasks or operations correctly, efficiently and without assistance.

Currently there is no charge for Kärcher North America distributor employees to attend the Technical Training Program (subject to change).

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PRESSURE WASHER TECHNICAL TRAINING BASIC LEVEL

Multiple Locations

Course objectivesUNDERSTAND & PRACTICE

Hands on training, covering all the bases, the trainee gains understanding and

practices the task, however they may still make errors and further training,

assistance and supervision is required.

Topics Covered Machine Overview (brand specific)

12V & Oil Burner Overview

Follow the Wire & Electrical Component ID

Low Pressure Troubleshooting

Washer Overview

Health & Safety

1 Target Group 2 Duration 3 Requirements for participation 4 Certification

Kärcher North America distributor employees


2 — 3 Days Level 1 Master Tech Binder None


March 13 — 15 Camas, Washington Hotsy

March 27 — 29 Camas, Washington Kärcher / Landa Kärcher Group / Other

May 8 — 10 Camas, Washington Kärcher German Machines

June 6 — 7 Fayetteville, Arkansas Kärcher / Landa Kärcher Group / Other

June 20 — 21 Toronto, Ontario Canada Kärcher American Machines

July 11 — 12 Milwaukee, Wisconsin Hotsy

July 25 — 26 Toronto, Ontario Canada Kärcher German Machines

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2 Days Level 1 Master Tech Binder

Basic Level Training or Instructor Approval

Exam - Evaluation


March 7 — 8 Quebec City, Quebec Canada Kärcher German Machines

April 25 — 26 Austin, Texas Hotsy

August 15 — 16 Camas, Washington Kärcher / Landa Kärcher Group / Other

August 29 — 30 Camas, Washington Hotsy

September 12 — 13 Toronto, Ontario Canada Kärcher German Machines

September 26 — 27 Blackwood, New Jersey Kärcher / Landa Kärcher Group / Other

October 10 — 11 Tucson, Arizona Kärcher German Machines

PRESSURE WASHER TECHNICAL TRAINING ADVANCED LEVEL

Multiple Locations

Course objectivesABLE TO PERFORM

Hands on training, covering more advanced troubleshooting, the trainee gains a

thorough understanding and performance is essentially correct. They recognize

and correct errors. Adequate assistance should be given to improve further.

Topics Covered NG Machine Overview (brand specific)

12V Burner Overview

Smart Relay Review

Remote Wiring & Follow the Wire

Electrical Build-A-Box & Component ID

Health & Safety

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PRESSURE WASHER TECHNICAL EXAM MASTER LEVEL

Camas, Washington

Course objectivesPROFICIENT

The trainee is capable of accomplishing given tasks or operations correctly,

efficiently and without assistance.

Topics Covered Master Tech Testing




2 Days Level 1 Master Tech Binder

Basic & Advanced Level Training or Instructor Approval

Master Tech Certification

(if pass)


October 24 — 25 Landa Kärcher Group

November 7 — 8 Hotsy

December 5 — 6 Kärcher

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3 Days None Exam - Evaluation


April 10 — 12

WATER MAZE TECHNICAL TRAINING

Camas, Washington

Course objectivesEnhance practical knowledge and skills in order to be able to service, repair,

and handle warranty issues with machines from this product range.

Topics Covered Water Blaze Overview

HBG Overview

Component ID

Smart Relay Review

Follow the Wire

Electrical Component ID

Operation / Installation / Maintenance

ORP / pH Controller

Fundamentals of Water

Product Overview

Health & Safety

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CUDA KÄRCHER GROUP TECHNICAL TRAINING

Multiple Locations




2 Days None Exam - Evaluation


April 25 — 26 Camas, Washington

June 13 — 14 Blackwood, New Jersey



Topics Covered Detergent Overview

Warranty Overview

Website Overview

Follow the Wire

Electrical Component ID

Pump Repair

Washer Overview

Health & Safety

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2 Days None


March 20 — 21 KNA Parts and Service Management

March 22 — 23 Hotsy Parts and Service Management

SERVICE & PARTS MANAGEMENT

Orlando, Florida

Course objectivesEnhance practical knowledge of what a service department is and its roll

in a distributorship. Cover how to organize and make a parts and service

department a profit center, not a loss center.

Topics Covered Hiring Employees

Service Calls

Profitable Service Department

Trouble Shooting

Problem/Cause/Replace

Service Technicians

Roll of a Service Department

Health & Safety

Outlook Overview

Web Portal Overview

Customer Support

Inventory Control

Department Organization

Profitable Ports Department

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KÄRCHER INDUSTRIAL FLOOR CARE TECHNICAL TRAINING

Multiple Locations




2 Days None



Topics Covered KM 130 / KM 120 / KM 90 Overview

B 250 / B 150 / B 90 / B80 Overview

Hydraulics

Service Module Review

Portal / Disis Overview

Health & Safety


February 21 — 22 Southwest Region

April 18 — 19 Midwest Region

May 16 — 17 Southeast Region

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1 Day None


June 5

SPRAYMART PUMP TECHNICAL TRAINING

Fayetteville, Arkansas



Topics Covered Low pressure trouble shooting

Pump repair

Hands on tear down and review

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READY TO REGISTER

2018 TRAINING PROGRAM | REGISTRATION

Classes Registration is limited. Course dates and curriculum are subject to change. See individual course descriptions for any prerequisites.

Online Registration Register each attendee via our online form for Kärcher Academy classes. A confirmation email will be sent verifying registration was received and further instructions for attending class.

Questions Please contact us for more information.

(800) 444-7654 ext 6024

[email protected]

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1 Go to www.kaercher.com/us/ Navigate to SERVICES

2 Go to the Kärcher Academy link within the top menu bar: Navigate to Professional > Kärcher Academy

3 Choose between class links at the bottom of the page: Service Training or Sales Training

4 Click on the button at the bottom of the training page: REGISTER FOR SERVICE (SALES) TRAINING

5 Fill out the registration form with contact information for the attendee, course selection, travel information, and if special arrangements may be required.

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2018 TRAINING PROGRAM | CALENDAR

Class Location Sales Service Technical

February 5 Floor Care Field Training S. California / L.A.

19 Floor Care Field Training Phoenix, Arizona

21 — 22 Kärcher Industrial Floor Care Technical Training Southwest Region

March 5 Floor Care Field Training Blackwood, New Jersey

7 — 8 PW Technical Training Advanced Level — Kärcher German Machines Quebec City, Quebec Canada

12 Floor Care Field Training Florida

12 — 14 Basic Machine Sales Class Denver, Colorado

13 — 15 PW Technical Training Basic Level — Hosty Camas, Washington

19 — 23 Windsor Kärcher Group Service Training Denver, Colorado

20 — 21 Service & Parts Management – KNA Orlando, Florida

22 — 23 Service & Parts Management – Hotsy Orlando, Florida

26 Floor Care Field Training Blackwood, New Jersey

27 — 29 PW Technical Training Basic Level — Kärcher / Landa Kärcher Group / Other Camas, Washington

April 9 — 11 Solution Selling Class Denver, Colorado

9 — 13 Kärcher Service Training, Part 1 Denver, Colorado

10 — 12 Water Maze Technical Training Camas, Washington


17 — 20 Landa Kärcher Group Pressure Washer Sales Training Denver, Colorado

18 — 19 Kärcher Industrial Floor Care Technical Training Midwest Region

23 Floor Care Field Training New Jersey (PA / MD / DE)

24 — 27 Kärcher Industrial Sales Training Denver, Colorado

25 — 26 Cuda Kärcher Group Technical Training Camas, Washington

25 — 26 PW Technical Training Advanced Level — Hosty Austin, Texas

May 1 — 3 Windsor Kärcher Group End-User Class Denver, Colorado


8 — 10 PW Technical Training Basic Level — Kärcher / Landa Kärcher Group / Other Camas, Washington


16 — 17 Kärcher Industrial Floor Care Technical Training Southeast Region

June 4 Floor Care Field Training East Canada

5 Spraymart Pump Technical Training Fayetteville, Arkansas

6 — 7 PW Technical Training Basic Level — Kärcher / Landa Kärcher Group / Other Fayetteville, Arkansas


13 — 14 Cuda Kärcher Group Technical Training Blackwood, New Jersey

18 Floor Care Field Training NC / SC / VA

18 — 20 Solution Selling Class Denver, Colorado

20 — 21 PW Technical Training Basic Level — Kärcher American Machines Toronto, Ontario Canada

25 — 29 Kärcher Industrial Service Training Denver, Colorado

2018 TRAINING CALENDAR

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Class Location Sales Service Technical

July 9 — 13 Kärcher Service Training, Part 1 Denver, Colorado

11 — 12 PW Technical Training Basic Level — Hosty Milwaukee, Wisconsin

16 Floor Care Field Training Nebraska / Kansas City

17 — 18 Kärcher Service Management Class Denver, Colorado

23 Floor Care Field Training West & Central Canada

25 — 26 PW Technical Training Basic Level — Kärcher German Machines Toronto, Ontario Canada

30 — August 3 Kärcher Service Training, Part 2 Denver, Colorado

August 6 — 10 Windsor Kärcher Group Service Training Denver, Colorado

15 — 16 PW Technical Training Advanced Level — Kärcher / Landa Kärcher Group / Other Camas, Washington


27 Floor Care Field Training Minnesota

29 — 30 PW Technical Training Advanced Level — Hosty Camas, Washington

September 10 Floor Care Field Training Illinois

11 — 14 Landa Kärcher Group Pressure Washer Sales Training Denver, Colorado

12 — 13 PW Technical Training Advanced Level — Kärcher German Machines Toronto, Ontario Canada

17 — 19 Advanced Selling Skills Class Denver, Colorado


25 — 27 Windsor Kärcher Group End-User Class Denver, Colorado

26 — 27 PW Technical Training Advanced Level — Kärcher / Landa Kärcher Group / Other Blackwood, New Jersey

October 1 Floor Care Field Training Upper NE Area

10 — 11 PW Technical Training Advanced Level — Kärcher German Machines Tucson, Arizona

16 — 18 Kärcher Industrial Sales Training Denver, Colorado


24 — 25 PW Technical Training Master Level — Landa Kärcher Group Camas, Washington

November 4 Floor Care Field Training Texas


7 — 8 PW Technical Training Master Level — Hotsy Camas, Washington


26 Floor Care Field Training N. California

December 3 — 7 Kärcher Industrial Service Training Denver, Colorado

5 — 6 PW Technical Training Master Level — Kärcher Camas, Washington

10 Floor Care Field Training Fayetteville, Arkansas

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Please contact us for more information:

North America

4555 Airport Way Denver, CO 80239 U.S.A.

Phone 800-456-6649 Fax 303-738-2818 www.karcher.com/us

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