Professional Services Partner Enablement

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Professional Services Partner Enablement

November 2013

Greg RicheyDirector Professional Services


Agenda■ Ingram Micro Services Overview■ Why IM Professional Services■ What is IM Professional Services■ Solutions■ Reward Program■ Next Steps■ Q&A


Services Lifecycle– Managed & Cloud– Professional

Services– Training & Education

Ingram Micro Services Division


Ingram Micro is dedicated to uncovering and investing in ways

to help our partners extend and develop their IT services businesses safely,

with minimal investment & business risk.

IM Professional Services

End Custome

r

Reseller(Trusted Advisor)

Ingram Micro

(Trusted Provider)

■ Leverage partners’ trust in Ingram Micro to enable them to take advantage of prime, high-value opportunities that may demand more expertise than they have in-house

■ Move product faster to market, extend and support greater product sales

■ Support emerging technologies


■ Survey of > 8000 Partners■ If Ingram Micro were to have a staff of

highly skilled engineers and system architects to deliver professional services, would you consider using these services?

Do Our Partners Want IM Professional Services

Yes79.6%

No20.4%


Branding and Preferred Payment Methodns >= 264

As your own; 62.7%

Co-branded; 26.9%

No opinion; 8.6%

Ingram Micro branded; 1.9%

If you were to partner with Ingram Micro to de-liver professional services, how would you want to present those services to your cus-

tomer?

Other

Subscription/Recurring Fees

Bundled with Product Sales

Time and Materials

Fix-fee Projects

4.5%

21.2%

29.9%

49.2%

56.8%

If you were to partner with Ingram Micro for your pro-fessional services business, how would you prefer to

pay for the work done (Choose all that apply):


IM Professional ServicesVAR Resellers MSP Vendors

serv

ice

prov

ider

s

IM Reseller Partner Network IM Vendors Partner Network Staffing Partners IM Certified

< I M L i n k >

IM Professional Servicescust

omer

sse

rvic

es Plan Implement Manage SupportBenchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech

Support

Benchmarking Installation Configuration Tuning Testing

System Integration H/W-S/W Upgrades Application

Development S/W Customization Migration

Benchmarking Administration Asset Management Systems Management Performance Tuning Production Control

Back-up and Archiving Replication Help Desk Remote

Infrastructure Management Relocation

Benchmarking Warranty Asset Disposition Break-Fix

Hardware Support Software Support Business Recovery

Training/Certification Recycling-Remarketing


■ IM is a Trusted Source with proven capability to deliver with consistency, predictability and quality

■ Access to a comprehensive portfolio of tools, products and services for a complete solution

■ Pre Sales Technical Support

■ Subject matter experts in a variety of vertical markets and technologies that can be used to augment and extend internal resources

■ Ability exploit new or expanded service and product revenue streams

■ Sales, Customer Support, Finance, Integration Services and Logistics Support for your business

Advantages for our Solution Providers


Sample Service Offerings

Network

Storage

Servers

WIRELESS NETWORKING ASSESSMENT

VIRTUALIZATION HEALTH CHECK

Network

Storage

Servers

Supports Mobility and Cloud transitions and solutions

Delivered through Solution Providers

Combination of onsite and offsite services


Network

Storage

Servers

WIRELESS NETWORKING ASSESSMENT ■ Introductory Call and Pre-Sales Consultation

– Examine the business need, current wireless infrastructure, compliance or mandate issues and short and long term requirements

– Business analysis– Scope of Work (SOW) document

■ Site Survey – Performed on-site by an Ingram Micro certified professional using

industry standard practices and the latest tools, the survey will provide a blueprint for the physical design including:

A complete analysis of the end user location including a site map with AP mounting locations, areas of wireless coverage, network connectivity and configuration information

A Bill of Materials and compliance analysis may also be provided

■ Prepare and present the assessment report of recommendations and findings to the reseller – Hold an interactive workshop with reseller and end user

to facilitate knowledge transfer on best practices– Provide a hard and soft copy of the report– Follow up


■ A wireless network is no longer a “nice to have” add on to the wired network

■ Higher client density and wireless as the primary connection demand a reliable, robust wireless network

■ Wireless VoIP requires a well thought out wireless network to maintain voice quality

■ Just hanging access pointswill not get the job done

Why conduct a Wireless Assessment?BENEFITS TO END USERS■ Identify access-point performance,

transmission rates, throughput and utilization

■ Increase network resiliency and reliability

■ Optimize performance

■ Improve your security posture

■ Detection of signal bleed outside premise

■ Identify devices accessing the network, RF interference and EMI

■ Lower cost of ownership

■ Mitigate risks leveraging experienced and certified professionals


VIRTUALIZATION HEALTH CHECK■ Identify business & functional requirements, needs,

and issues■ Review architecture and compared with best

practices■ Review operations to understand

– Server Administration, Performance Monitoring– Storage , Network, Security– Load Sizing, Load Balancing, Capacity Planning– Contention Mitigation, Virtual Machine Provisioning– Data Protection and High Availability

■ Hold interactive workshop to facilitate knowledge transfer

■ Present assessment report of findings, recommendations, and solutions roadmap

VIRTUALIZATION HEALTH CHECK

Network

Storage

Servers


■ Virtualization is likely a mission critical aspect of a business that touches all aspects of a computing environment

■ Build and maintain an infrastructure to meet SLA, business needs, and future growth

■ Get the most out of a capital investment

■ Validate that the environment is optimized for performance

■ Mitigate risks and improve security compliance through proven best practice

■ Gain the knowledge, technologies, best practices through interactive workshops

Why a Virtualization Health Check?BENEFITS TO END USERS■ Maximize resources through

industry best practices■ Consolidate more applications

and heavier workloads■ Increase agility and reliability■ Reclaim IT staff time■ Optimize performance■ Improve your security posture■ Lower cost of ownership■ Mitigate risks leveraging

experienced and certified professionals


Reseller PartnerEarly Adopter Incentive■ $500 credit for any IM product or service to

Resellers who purchase services

■ Credit good for 60 days from time of order

■ Ends 10/31/13

Partner “Reward” Program


■ Information:– www.ingrammicro.com/professionalservices

■ SOW/RFP submittals:– www.ingrammicrolink.com

Website


Sales and Support Assistance:

[email protected] | (800) 456-8000 x67247 | x66686 | x66492

To become an Service Provider or Order Professional Services:

[email protected] | (800) 235-4128

Follow us:

Ingram Micro Professional Services @IMProServices

Getting Linked Up with IM Professional Services

http://www.linkedin.com/groups/Ingram-Micro-Professional-Services-5096106?home=&gid=5096106&trk=anet_ug_hm

https://twitter.com/improservices


Questions

Professional Services Partner Enablement

Documents

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