Antonio R. Magaña! 2100 Bodega Lane, Modesto, CA 95350 - (209) 324-8571 !

armagana89@gmail.com - www.linkedin.com/in/armagana! ! !_________________________________________________________________________________________________!EXPERIENCE:!Morada Middle School - Lodi, CA ! ! ! ! Oct. 2014 to May 2015!English Language Arts Teacher (Intern Program)!• Utilized Word and Excel to create curricula and lesson plans that supported academic goals for 8th grade students!• Analyzed and interpreted my instructional effectiveness using assessment analytics to grow test scores by 25 percent!• Presented conference materials to over 50 co-teachers and administrators concerning vocabulary teaching techniques!• Trained 15 teachers to use Common Core State Standards assessment tools to ensure preparedness for state testing!!Apple Inc. - Modesto, CA! ! ! ! ! ! ! Feb. 2011 to Nov. 2014!Administrative Clerical!• Delivered timely business reports to senior management that included engaging charts and graphs on a weekly basis!• Helmed a marketing strategy to build awareness of Apple’s business services that ranked us 10th out of 350 stores!• Administered over 300 training programs for businesses that were timely, of high quality and cost effective!• Trained team members in data entry techniques that fostered ongoing relationships with thousands of local businesses!• Coached a team of 80 employees to generate business leads that grew incremental revenue up to 25 percent quarterly!• Evaluated corporate training materials concerning policies and regulations to educate a team of 80 on new protocol!• Leveraged marketing analytics to build strong relationships with thousands of local businesses!• Interpreted sales and customer service analytics to increase the quality of customer service performance by 50 percent !• Facilitated market meetings to build best practices in account management and increased efficiency by 25 percent!• Taught new managers to foster business leads on the sales floor to reduce onboarding time from 3 months to 2 weeks!• Empathized well with customers through strategic listening to join the top 10 percent in Apple’s empathy scores!• Presented annual reports on the business departments growth status to senior management in the corporate division!!Apple Inc. - Modesto, CA! ! ! ! ! ! ! July 2010 to Nov. 2014!Business Clerk!• Managed accounts for high profile companies such as E&J Gallo Winery, Memorial Hospital and Guntert Steel !• Fielded customer service and internal support calls daily to maintain Apple’s reputation of exceptional service!• Assisted customers with lease and personal finance applications that ranged from 5,000 to 100,000 dollars!• Organized and maintained alphanumeric digital and paper files to create easy access to vital customer data!• Evaluated inquiries from customers and responded with correct information or routed the inquiry to the appropriate staff!• Researched state of the art computer software and hardware specifications to stay relevant with customer needs!!Apple Inc. - Modesto, CA! ! ! ! ! ! ! ! ! April 2010 to Nov. 2014! !Technology Trainer!• Trained over 200 unique local businesses to improve their existing technology strategies using their new Apple products!• Instructed over 300 casual consumers to maximize their use of Apple technology for their day to day domestic needs !• Attended Apple’s Grow your own Creative week long training that taught administration skills for in-store training!_________________________________________________________________________________________________!EDUCATION:!Biola University !La Mirada, CA - May 2003! !B.A., Radio-Television-Film, GPA 3.4!Speech and Debate National Champion! !_________________________________________________________________________________________________!SKILLS:!• Word and Excel (Advanced, Intermediate) !• Biliterate English and Spanish !• Type 46 WPM (Certified) !• Microsoft Access