Professional Portfolio

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Responsible

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A professional portfolio showcasing the

many accomplishments of

Melissa H. Wilson

“Find your path to the future and let my visions lead your success.”

-Melissa Wilson

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Energetic

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Open Minded


Ambitious

Self-Motivated

Responsible

Honest

Positive Attitude

Table of Contents

.………………Tab 1 Chippewa Valley Technical College

- Marketing Program - Supervisory Management Program

Eau Claire Memorial High School - General Studies

- DECA Certifications Special Skills

………………… .Tab 2 Previous Employment

- Job Descriptions Sacred Heart Hospital Internship

- Work Examples - Projects

…………..Tab 3 Performance Appraisals & Letters of Recommendation

- Sacred Heart Hospital - CVTC Instructors - Memorial High School Teachers

………… Tab 4 Chippewa Valley Technical College Eau Claire Memorial High School

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Education & Training

Marketing Program Supervisory Management Program

General Studies DECA

- Small Business Marketing - Marketing Management - Supervisor’s Certificate - In-Home Certified Childcare Business - In-Home Licensed Childcare Business - Group Center Assistant Childcare Teacher

- Responsible Beverage Service - AED & CPR

Proficient in the following programs

- Microsoft Word, Publisher, PowerPoint, Excel, Outlook, & Imaging Suite - Adobe PageMaker, InDesign, PhotoShop - CorelDraw

Be the change you wish to see in the world.”

-Mahatma Gandhi

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Chippewa Valley Technical College Page 1 of 3

Course Descriptions

The main objective is to familiarize each student with the major areas of importance in business. Major areas of study will be: The American Business Environment, Business Organization and Government, Management of the Enterprise, Marketing Management, and Challenges of the Future.

Marketing of products and services. Concentrates on product, price, place, pro-motion, market segmentation, target marketing, pricing, market research, physical distribution and distribution channels.

Acquaints the student with qualifications and personality types needed for selling. Analyzes the basic selling steps - prospecting, pre-approach,approach, presentation, handling concerns, closing and follow-up. Can be taken as a traditional lecture course or a 16-week video-based course.

To create greater awareness of the process of marketing research including surveys, focus panels, sampling procedures, and the general steps in doingmarketing research. Marketing decisions and problem-solving skills will be improved. Micromarketing and databases are included.

Promotion Principles refers to non-personal communication about product services, image, or ideas to influence customer behavior. Topics include advertising, sales promotion, visual promotion, public relations, and managing the promotion functions.

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Course Descriptions

The student has the opportunity to develop their marketing decision making skills through case studies and simulations. Decision making is both individual as well as group. Students will also review goal setting, group dynamics, as well as personal leadership strategies. Students will complete manyself-discovery activities and self-assessments to determine their strengths and weaknesses as this information applies to marketing decision making.

Emphasizes sales process including the approach, interviewing, demonstrat-ing, negotiating, validating, and closing. The goal is detailed role playing in a 'non-retail' environment.

The students will pull together all their learning from previous Marketing classes and apply it in a comprehensive and understandable manner. Taking a current business or starting a new business, the students in a semester-long project will work through the marketing mix, marketing research, pricing strate-gies, promotional strategies, organizational/management strategies, product strategies, services provided, place or distribution strategies, targetingcustomers, and other decisions in an extensive and inclusive project.

This course emphasizes the Professional Development Plan (PDP), with a strong personal career focus. Students will increase their self-understanding and set specific career goals. Students will create and update career creden-tials that will be necessary to compete in a competitive employment market.Students will prepare a professional career portfolio that will be a strongpersonal sales tool for their future. In addition, the course will take an in-depth review of the job search process outlining techniques and pathways to opportunities.

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Course Descriptions

Hands-on application of concepts previously learned in the marketing program while participating in an actual on-campus business. Emphasis will be placed on the nine functional areas of marketing: product/service planning,promotion, purchasing, risk management, selling, distribution, financing, marketing information management, and pricing. Competencies learned in other courses will be used to run a school-based enterprise. Students research the market, determine the proper product mix, go to market to buy products to sell, and promote to CVTC students, staff, faculty, and community. Management skills will also be applied throughout the course. Teachers and students will work jointly with other programs to control inventory, market, and keep accurate records. This applied and integrated course will act as a go-between the theories taught in the classroom and real-life situations.

Provides hands-on experience and exposure to the real-world of marketing and will also be an invaluable tool to assist in defining students' career goals and objectives. Set-up for one hour per week of class work and an average of 8 hours per week or 128 hours per semester of actual on-the-job training. Stu-dents will be expected to work with the instructor to secure acceptable intern-ship stations.

Business-oriented applications using an algebraic approach. Topics include: percent, payroll, taxes, insurance, discounts, markup, simple interest,compound interest, payment plans, and statistics.

This is an introductory course designed to introduce the learner to the basic accounting language and concepts of business entities. Skills such as, analyz-ing business transactions, applying fundamental accounting concepts, identify-ing accounting control procedures, and evaluating financial statements will be developed. This course is intended for the non-accounting major.

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Course Descriptions

The learner applies the skills and tools necessary to deal with the timemanagement, stress, and related challenges to a supervisor. Each learnerwill demonstrate the application of time management techniques, personalplanning, continuous learning, valuing rights and responsibilities of others, effective communication, assertiveness, and dealing effectively with stress.

The learner applies the skills and tools necessary to perform the functions ofa frontline leader. Each learner will demonstrate the application of strategies and transition to a contemporary supervisory role including day-to-day operations, analysis, delegation, controlling, staffing, leadership, problem-solving, team skills, motivation, and training.

The learner applies the skills and tools necessary to implement and maintaina continuous improvement environment. Each learner will demonstrate theapplication of a personal philosophy of quality, identifying all stakeholderrelationships, meeting/exceeding customer expectations, a systems-focused approach, using appropriate models and tools, managing a quality improve-ment project, and measuring effectiveness of continuous improvementactivities.

Learner applies the skills and tools necessary to fulfill his/her role as a modern leader. Each learner will demonstrate the application of evaluatingleadership effectiveness and organization requirements, individual and group motivation strategies, implementing mission and goals, ethical behavior, personal leadership style and adaptation, impacts of power, facilitatingemployee development, coaching, managing change, and effective conflict resolution.

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Course Descriptions

The learner applies the skills and tools necessary to implement and maintain a diverse work environment which values change. Each learner will demonstrate the application of assessing the current extent of diversity in the workplace; analyze the effect of perceptions, attitudes, biases, and organization culture on diversity, dealing with barriers, change management strategy, process and re-actions, measuring progress, and celebrating success.

The learner applies the skills and tools necessary for a supervisor to effectively function in today's legal work environment. Each learner will demonstrate the application of legal practices in both union and nonunion environments, analy-sis of the impact of US employment laws, the impact of the global economy, the appeal process, reacting to legal charges, documenting the hiring and firing process, dealing with harassment issues, privacy issues, and summarizing le-gal issues facing contemporary supervisors.

The learner applies the skills and tools necessary to effectively value and apply employees' abilities and needs to organization goals. Each learner will demon-strate the application of the supervisor's role in contemporary human resources management, impacts of EEOC, writing job descriptions, recruitment, selection, conducting job interviews, orientation, developing policies and procedures, training, performance management, employee counseling and development, and effective use of compensation and benefit strategies.

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Course Descriptions

The learner applies the skills and tools necessary to provide a safe and secure work environment. Each learner will demonstrate the application of safety awareness, federal/state/local compliance, incident investigation and documen-tation, human relations techniques, safety orientation, inspections, risk analy-sis, issues of workplace violence, substance abuse, and health hazards, first aid and CPR, fire and electrical safety, emergency preparedness, and liaison with external agencies.

The learner applies the skills and tools necessary to facilitate problem solving in a team environment. Each learner will demonstrate the application of the benefits and challenges of group work, necessary roles in a team, stages of team development, different approaches to problem solving, consensus, a sys-tematic process of problem definition, data acquisition, analysis, developing alternative solutions, solution implementation, and evaluation.

The learner applies the skills and tools necessary to design, implement, and evaluate formal projects. Each learner will demonstrate the application of the role of project management, developing a project proposal, use of relevant software, working with project teams, sequencing tasks, charting progress, dealing with variations, budgets and resources, implementation, andassessment.

The learner applies the skills and tools necessary to effectively deal with or-ganization behavior and change. Each learner will demonstrate the application of the impacts of globalization on an organization, dealing with organization culture, dealing with change and future challenges affecting the total organiza-tion, organization decision making, vision, goals, performance management and planning, and the role of organization structure.

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Course Descriptions

Develops introductory skills in the Microsoft Office Suite (Word, Excel, Access, PowerPoint), Windows Explorer, the Internet, and computer concepts through demonstrations and lab exercises. Course assumes the student is comfortable using a mouse, has basic keyboarding skills, and has some Windows experi-ence.

Develops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments are designed to help the learner analyzeaudience and purpose, research and organize ideas, and format and design documents based on subject matter and content. It also develops critical read-ing and thinking skills through the analysis of a variety of written documents.

Focuses on developing speaking, verbal and nonverbal communication, and listening skills through individual presentations, group activities, and otherprojects.

Students will become acquainted with the basic theories and concepts ofpsychology and human behavior, enabling them to be more effective in their work and personal lives. A better understanding of human relations will help the individual adjust and grow in a complex society.

Explores the fundamentals of effective oral presentation to small and large groups. Topic selection, audience analysis, methods of organization, research, structuring evidence and support, delivery techniques, and other essentialelements of speaking successfully, including the listening process, form the basis of the course.

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Course Descriptions

Develops proficiency in applying the various principles of English to language structure, usage, and style as used in employment situations.

Buying or opening a business; business planning and layout; site selection; forms of the business; personnel; bookkeeping; office records; customer credit; sales and service; promotion; legal aspects; insurance; purchasing; inventory control; relation to government; public relations with vendors, customers and employees.

Required for day care providers caring for infants and toddlers. Understand factors affecting need for this care, identification of quality characteristics,developmental activities, planning, health and safety, and basic care.

Beginning course for anyone interested in caring for children at home. This course includes the following topics: child growth and development, positive discipline, child abuse and neglect, interpersonal relationships, daily schedule, SIDS prevention, and health, safety, and nutrition.

This course expands the knowledge and skills necessary for a home-centered child care business. This course will help you determine your policies and budget, observation and environment planning, positive guidance, relation-ships, developmentally appropriate activity planning and scheduling.

This course is designed to educate owners/operators and employees of the food and beverage industry with regard to responsible beverage service.Successful completion meets the requirements of Wisconsin Statutes 125.04(5) 125.17(6) and 134.66(2m) related to retail alcohol and tobacco sales.

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- Small Business Marketing - Marketing Management - Supervisor’s Certificate - In-Home Certified Childcare Business - In-Home Licensed Childcare Business - Group Center Assistant Childcare Teacher

- Responsible Beverage Service - AED & CPR


-Mahatma Gandhi

Determined

Hard Working

Energetic

Creative

Open Minded


Ambitious

Self-Motivated

Responsible

Honest

Positive Attitude


Proficient in the following programs: Microsoft - Word - Publisher - PowerPoint, - Excel, - Outlook - Digital Image - Picture manager Adobe - PageMaker - InDesign - PhotoShop CorelDraw Kodak Easy Share


-Mahatma Gandhi

Determined

Hard Working

Energetic

Creative

Open Minded


Ambitious

Self-Motivated

Responsible

Honest

Positive Attitude

Work Experience

“Vision is the art of seeing the invisible.” -Jonathan Swift

Eau Claire, Wisconsin March 2007 - Current Position: Party Planner - Organize and arrange party events - Maintain timely, friendly customer service - Supervise all parties and party hosts

Eau Claire, Wisconsin January 2007 - August 2007 Position: Communications Assistant - Create promotional ads & flyers for hospital events - Develop department posters for events and hospital use - 2007 Xcel Energy Kids Expo event planning - Sponsorship spreadsheet creation and maintenance - Marketing research with recent events in the media related to healthcare

Eau Claire, Wisconsin August 2006 - Current Position: Assistant Teacher - Care for children, teach curriculum - Ensure safety, minor cleaning duties

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Work Experience

“Vision is the art of seeing the invisible.” -Jonathan Swift

Eau Claire, Wisconsin May 2006 - July 2006 Position: Chiropractic Assistant - Scheduled Appointments, assisted doctors with patient s - Ordered supplies, computer and filing tasks

Eau Claire, Wisconsin August 2004 - January 2005 May 2005 - April 2006 Position (s): Membership Services, Front Desk, & Child’s Center - Customer service - Used Microsoft Word, Excel, & Publisher - Sold memberships, used contracts, credit card & cash register experience - Supervised children

Eau Claire, Wisconsin October 2003 - January 2005 Position: Receptionist - Customer service, answered phone calls -Computer tasks for realtors, scheduled house showings with agents & clients -Handled rent payments and organized mail

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Quotable References

Communications Department 900 W. Clairemont Avenue Eau Claire, Wisconsin 54701 715-839-4256

“The very essence of leadership is that you have to have a vision.”

-Theodore Hesburgh

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Quotable References

2225 Keith Street Eau Claire, Wisconsin 54701 715-839-1500


-Theodore Hesburgh

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Quotable References

620 W. Clairemont Avenue Eau Claire, Wisconsin 54701 715-833-6200


-Theodore Hesburgh

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Awards & Achievements

“A leader has the vision and conviction that a dream can be achieved.

He inspires the power and energy to get it done.” -Ralph Lauren

- Marketing Student of The Year - Scholarships - President’s List - Applied Marketing Experience

- Excellence in Effort - DECA Competitions

Professional Portfolio

Career

Transcript of Professional Portfolio