Ahmed KaoudGeneral Managerat Combo Holidays GroupLocation: Cairo, EgyptEducation: Bachelor's degreeExperience: 21 Years, 6 Months

ContactName: Ahmed KaoudMobile Phone: +2.01119399957Address: 64 Dream Land Compound

6 OctoberCountry: Cairo, EgyptEmail Address: ahmed.kaoud2011@gmail.comFax: +2.01000806086P. O. Box: 12112Evening-time Phone: +2.01119399957Day-time Phone: +2.01119399957

Last Activity: 2016-11-24 Registration Date: 2016-11-24 Ref.: CV46190636

Target Job

Target Job Title: Branch Manager, Product Manager, Project Manager, Customer Care Manager,Contracting ManagerTarget Job Location: Cairo, EgyptCareer Objective: - Customer Care- Product enhancement- Project Control- Purchasing and contractingEmployment Type: Employee; ContractorEmployment Status: Full timeTarget Monthly Salary: EGP 10,000 (≈ USD 555)Career Level: ManagementNotice Period: 1 month or lessLast Monthly Salary: EGP 10,000 (≈ USD 555)

1/6

Personal Information

Birth Date: 7 July 1977 (Age: 39)Gender: MaleNationality: EgyptVisa Status: No VisaMarital Status: MarriedNumber of Dependents: 2Driving License Issued From: Egypt

Experience (21 Years, 6 Months)

July 2011 - November 2016

General Managerat Combo Holidays Group

Location: Dubai, United Arab EmiratesCompany Industry: Hospitality/Tourism/TravelJob Role: Management

While online bookings have opened up opportunities for home-basedself-employment and can reduce the numbers of staff in retail outlets, you will beresponsible for developing strategies to hit or exceed sales targets, regardless of thesize of the outlet or products offered. Depending on the size of the company andthe specific managerial role, tasks could include:Promoting and marketing the business, sometimes to new or niche markets;Managing budgets and maintaining statistical and financial records;Selling travel products and tour packages;Sourcing products and destinations to meet consumer demands for bespoke traveland sustainable tourism;Taking part in familiarization visits to new destinations to gather information onissues and amenities of interest to consumers;Liaising with travel partners, including airlines and hotels, to manage bookings andschedules, often one year in advance;Dealing with customer inquiries and aiming to meet their expectations;Overseeing the smooth, efficient running of the business.Constantly motivating the sales team to hit their targets and ensure companyprofitability;Meeting regularly with team leaders to give them sales figures and plan how theyapproach their work;Meeting company directors who advise on strategy and finding out about any localissues and future trends;Overseeing the recruitment, selection and retention of staff as well as payrollmatters and staff training;Organizing incentives, bonus schemes and competitions;Communicating with sales consultants and providing encourage

August 2006 - April 2011

Yielding Managerat HotelBeds "TUI Group"

Location: SpainCompany Industry: Hospitality/Tourism/TravelJob Role: Logistics

Key Roles & Responsibilities include:

2/6

Oversee revenue management and distribution strategy of the Company andmanage day to day yield operations.Daily pick-up analysis, strategy adjustments and reporting.Perform competitive benchmark studies and follow market trends.Manage and oversee strategy for all 3rd party distributionResponsible for assessing, analyzing and pricing group business strategiesOversee and audit the standards and operations of the reservations department.Ensure web site booking process is maintained up-to-date and functional.Work in liaison with hotel sales and reservations departments as a team.Evaluate performance of distribution partners and contracted rates (OTA, FIT, touroperator, corporate, consortia, crew, groups, etc).Reduce the cost of distribution by finding new less expensive means of deliveringbusinessAny other reasonable requests made by management.

February 2003 - August 2006

Contracting Managerat HotelBeds "TUI Group"

Location: London, United KingdomCompany Industry: Hospitality/Tourism/TravelJob Role: Management

Key Roles & Responsibilities include:Negotiating and contracting of rates, special offers, allocation, release periods,overrides, terms conditions for hotels, self-catering or serviced apartments ensuringthe best available rates and availability; in both: new properties but alsore-contracting existing agreementsAnalyzing the product of our different competitors in order to ensure our bestconditions in the marketAnalyzing weekly product/sales reports to identify market trends andrevenue/room nights sales growth opportunitiesAnalyzing opportunities for opening of new destinations and product developmentAssisting in resolving complaints and administrative issues of our suppliers andHotels.Coordinating with the Head Office team the loading, check, positioning of thecontractsPreparing supplier website demonstrations for the suppliersNegotiating and contracting extra services like transfers and excursions.

August 1999 - July 2002

Assistant Contracting Managerat Miki Travel Limited

Location: London, United KingdomCompany Industry: Hospitality/Tourism/TravelJob Role: Purchasing/Procurement

Key Roles & Responsibilities include:Negotiating and contracting of rates, special offers, allocation, release periods,overrides, terms conditions for hotels, self-catering or serviced apartments ensuringthe best available rates and availability; in both: new properties but alsore-contracting existing agreementsAnalyzing the product of our different competitors in order to ensure our bestconditions in the marketAnalyzing weekly product/sales reports to identify market trends andrevenue/room nights sales growth opportunitiesAnalyzing opportunities for opening of new destinations and product developmentAssisting in resolving complaints and administrative issues of our suppliers andHotels.Coordinating with the Head Office team the loading, check, positioning of thecontractsPreparing supplier website demonstrations for the suppliersNegotiating and contracting extra services like transfers and excursions.

3/6

March 1998 - July 1999

Assistant Reservation Managerat Hilton Taba Resort

Location: Sharm el Sheikh, Egypt , TabaCompany Industry: Hospitality/Tourism/TravelJob Role: Management

Responsibilities of the job include:Process all reservation requests from customers.Provide clerical support to the reservation staff.Change or cancel reservations at the request of customers.Answer and respond to customers on reservation inquiries.Receive reservation orders through phone, fax or email.Provide reservation services to guests and visitors in a hotel setting.Maintain and manage a log book for reservation activities.Ensure fulfillment of needs and requirements of guests who obtained priorreservations.Instruct and communicate to guests, visitors and customers on corporate policiesand regulations.Ensure comfort to guests and customers through reservation services.

October 1996 - October 1997

Tour Operatorat M G Travel

Location: Cairo, EgyptCompany Industry: Hospitality/Tourism/TravelJob Role: Customer Service

Responsibilities of the job vary according to the time of year and size of employer,but generally include:Deciding how many holidays to sell each season and the resorts/countries to useVisiting resorts to ascertain accommodation quality and suitabilityLiaising with coach operators, airlines, hoteliers and resort repsAgreeing service levels, contracts and costsConfirming customer names with airlines/hotelsCollecting, evaluating and responding (as appropriate) to customer feedbackUsing market research information to guide decisionsProducing brochures and internet-based informationProviding pricing informationMarketing holidays to clients via travel agents, websites, brochures and televisionadvertisingHandling bookings, invoicing and issuing of ticketsPredicting profits or number of bookings.

June 1994 - October 1996

Assistant Tour Operatorat Travco Travel Group

Location: Cairo, EgyptCompany Industry: Hospitality/Tourism/TravelJob Role: Customer Service

Responsibilities of the job vary according to the time of year and size of employer,but generally include:Deciding how many holidays to sell each season and the resorts/countries to useVisiting resorts to ascertain accommodation quality and suitabilityLiaising with coach operators, airlines, hoteliers and resort repsAgreeing service levels, contracts and costsConfirming customer names with airlines/hotelsCollecting, evaluating and responding (as appropriate) to customer feedbackUsing market research information to guide decisionsProducing brochures and internet-based information

4/6

Providing pricing informationMarketing holidays to clients via travel agents, websites, brochures and televisionadvertisingHandling bookings, invoicing and issuing of ticketsPredicting profits or number of bookings.

Education

Bachelor's degreeat Faculty of Law - Cairo University

Location: Cairo, EgyptCompletion Date : July 2000Grade: 72 out of 100

Judicial Studies

High school or equivalentat Misr Language International School

Location: Cairo, EgyptCompletion Date : July 1994Grade: 80 out of 100

Skills

Product ManagementLevel: Expert | Experience: 5 years or less | Last Used: 1 month or less

Contracting ManagementLevel: Expert | Experience: 10 years or less | Last Used: 1 month or less

Yielding ManagementLevel: Expert | Experience: 5 years or less | Last Used: 1 month or less

Customer CareLevel: Expert | Experience: 5 years or less | Last Used: 1 year or less

Languages

ArabicLevel: Expert | Experience: More than 10 years

EnglishLevel: Expert | Experience: More than 10 years

5/6

References

Franco BracttoJob Title: Director of ContractingCompany Name: Miki TravelPhone Number: +0800.0025717Email Address:

Maria McGowanJob Title: Deputy CEOCompany Name: HotelbedsPhone Number: +34.4521525841Email Address:

Memberships

ASTAMembership/Role: Member of ASTA Organization in USAMember since: July 2014

Employee Referral

Were you referred by anemployee from Etisalat?

No

6/6