PROFESSIONAL COMMUNICATION STANDARDS FOR INTERNATIONAL UNIVERSITY STUDENTS Best Practices in...
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Transcript of PROFESSIONAL COMMUNICATION STANDARDS FOR INTERNATIONAL UNIVERSITY STUDENTS Best Practices in...
PROFESSIONAL COMMUNICATION STANDARDS FOR INTERNATIONAL
UNIVERSITY STUDENTS
Best Practices in Professional
Communication
GOAL # 1
The first goal of this course is for all students to acquire the communication skills that are necessary to succeed in professional and in academic environments.
GOAL # 1
To achieve this goal, all students are required to demonstrate proficiency in written and oral communication skills in class.
ONE MORE TIME
The first goal of this course is for all students to acquire the communication skills that are necessary to succeed in professional and in academic environments.
To achieve this goal, all students are required to demonstrate proficiency in written and oral communication skills in class.
1. How to communicate in a professional manner
2. How to transfer emotional messages calmly
3. How to convey negative messages effectively
4. How to make a request professionally
5. How to complain effectively
6. How to create a professional electronic address
7. How to write a professional email
8. How to name file attachments effectively
9. How to create an effective subject line in an email
10.How to write a professional report
11.How to write an effective project proposal
12.How to write a university-level research paper
13.How to create an effective slideshow
14.How to speak professionally
15.How to conduct a meeting
16.How to write a job-specific resume / CV
17.How to write an effective application letter
18.What to do before and after a job interview
19.How to use professional vocabulary
20.How to type documents professionally
GOAL # 2
The first goal of this course is to assist students in the full integration of their professional communication skill set.
GOAL # 2
To achieve this goal, all students are required to demonstrate specific communication standards.
ONE MORE TIME
The first goal of this course is to assist students in the full integration of their professional communication skill set.
To achieve this goal, all students are required to demonstrate specific communication standards.
GOAL # 3
Students who have completed the requisite communication courses will demonstrate competency in the key components of professional communication, including:
GOAL # 3
Audience analysis Communicator credibility Message coherence Design, delivery, and style flexibility
ONE MORE TIME
Students who have completed the requisite communication courses will demonstrate competency in the key components of professional communication, including: Audience analysis Communicator credibility Message coherence Design, delivery, and style flexibility
GOAL # 4
To further refine their communication skills, AiU scholars should demonstrate the principles of effective writing and speaking:
ONE MORE TIME
To further refine their communication skills, AiU scholars should demonstrate the principles of effective writing and speaking: Professional Writing Presentation Skills Business Communication Standards
1. Professional Writing
AiU Scholars should be able to establish and maintain professionalism in all written work, including email, memos, letters, and reports.
Professional Writing
AiU Scholars should demonstrate the ability to prepare well-crafted, coherent messages that are:
Professional Writing
audience-focused provide relevant and sufficient information
demonstrate a high level of readability, and
have minimal errors
ONE MORE TIME
AiU Scholars should be able to establish and maintain professionalism in all written work, including email, memos, letters, and reports.
AiU Scholars should demonstrate the ability to prepare well-crafted, coherent messages that are:
audience-focused provide relevant and sufficient information demonstrate a high level of readability, and have minimal errors
2. Presentation Skills
Scholars should be able to deliver engaging, effective, audience-based, interactive presentations…
Presentation Skills
… including handling digressions, quick thinking on their feet, and designing presentations as dictated by audience need.
ONE MORE TIME
Scholars should be able to deliver engaging, effective, audience-based, interactive presentations, including handling digressions, thinking on their feet, and engaging in “guided” presentation (presentation dictated by audience need.)
Presentation Skills
Scholars should demonstrate the ability to prepare polished presentations (presenting without notes) …
Presentation Skills
… and showcase a visual strategy that enhances comprehension and message impact.
ONE MORE TIME
Scholars should demonstrate the ability to prepare polished presentations (presenting without notes) that provide an audience-focused message, showcase visual strategy that enhances comprehension and message impact.
Communication Standards Rubric
A uniform standard for grading and determining where students stand in their knowledge and overall grasp of effective professional communication
Key Components
1. Strategy & Critical Thinking 2. Logic & Reasoning 3. Structure Coherence 4. Information Design 5. Error / Interference
1. Strategy & Critical Thinking
1. Audience Awareness 2. Clear Purpose3. Ability to frame and
identify a clear problem or position
4. Articulated strategic approach
2. Logic & Reasoning
1. Logical units of discourse2. Clear claims3. Support / evidence
indicating research, data, statistics, primary / secondary sources
4. Clear and proven data sets
3. Structure Coherence
1. Coherent “whole” 2. Internal logic and Section
development 3. Idea / section unity and
integrity4. Coherent intro / summary
and Transitions
4. Information Design
1. Formatting appropriate for communication task
2. Headings and sub-headings used properly
3. Visual design (use of white space, illustrations, font size & color)
4. Readability & accessibility of information
5. Error / Interference Skills
1. Solving Disruptive errors2. Solving Credibility errors3. Solving Format errors 4. Solving Delivery errors
Communication Standards Rubric
CRITERIA MEASURABLE INDI CATORS
STRATEGY & CRITICAL THINKING
Audience Awareness
Clear PurposeAbility to frame and identify a clear problem or position
Articulated strategic approach
LOGIC & REASONING
Logical units of discourse
Clear claims
Support / evidence indicating research, data, statistics, primary / secondary sources
Clear and proven data sets
STRUCTURE COHERENCE
Coherent “whole”
Internal logic & Section development
Idea / section unity & integrity
Coherent intro / summary & Transitions
INFORMATION DESIGN
Formatting appropriate for communication task
Headings and sub-headings used properly
Visual design (use of white space, illustrations, font size and color)
Readability & accessibility of information
ERROR / INTERFERENCE skills
Solving disruptive errors
Solving credibility errors
Solving format errorsSolving delivery errors
A uniform standard for grading and determining where students stand in their knowledge and overall grasp of effective professional communication
Adapted from Eller College, Arizona