Product Sheet - BlueCloudTalk
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86/89 Jones Street, Ultimo, NSW 2007, Australia T: +61 1 800 234 350 F: +61 2 9211 6655 BlueCloudTalk Why Should You Read This? BlueCloud is a cloud based technology for call centres, sales teams and anyone else who makes large volumes of calls. It provides you with the capabilities of large, enterprise grade systems at just a fraction of the cost. There are a few problems attached to the technology often used by call centres: • The up front investments are huge • The systems are complex, and require specialists to be on site (or standby) • They are not integrated with each other, making reporting and information flow difficult • The systems lack flexibility and may not be easy to scale for a growing business • The business metrics are hard to extract, and it is hard to make adjustments during the campaigns. BlueCloud is your solution to all these issues, making use of the latest technology developments and utilising the full power of cloud computing. This makes it possible for us to deliver a very cost effective solution to you, while providing you with the features you need to run effective campaigns. Why BlueCloud? Simplicity has been at the core of developing BlueCloud, and anyone capable of populating their Facebook profile will be able to configure BlueCloud comfortably. You can set up new campaigns in just a few minutes and forget about all your technical headaches. With BlueCloud, no special hardware is required. All you need is a computer and a headset. Contact centre staff can work from anywhere as long as they are connected to the Internet, or you can easily manage multiple sites from one single dashboard. Contact Centres are typically spending around 15% of their annual expense budgets on technology, but BlueCloud is here to change that. BlueCloud is charged per agent and per month used, and there are no fixed term contracts. “Simplicity is the ultimate sophistication ” - Leonardo Da Vinci The old way is no longer the best way…
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Quick introduction to BlueCloudTalk, the extremely simple to use system developed by BlueCloud for call centres and sales teams anywhere. It gives you the power of large call centres, but can be implemented today without any hardware and without even involving your IT team.
Transcript of Product Sheet - BlueCloudTalk
86/89 Jones Street, Ultimo, NSW 2007, Australia T: +61 1 800 234 350 F: +61 2 9211 6655
BlueCloudTalk Why Should You Read This? BlueCloud is a cloud based technology for call centres, sales teams and anyone else who makes large volumes of calls. It provides you with the capabilities of large, enterprise grade systems at just a fraction of the cost. There are a few problems attached to the technology often used by call centres:
• The up front investments are huge • The systems are complex, and require
specialists to be on site (or standby) • They are not integrated with each other, making
reporting and information flow difficult • The systems lack flexibility and may not be
easy to scale for a growing business • The business metrics are hard to extract, and it
is hard to make adjustments during the campaigns.
BlueCloud is your solution to all these issues, making use of the latest technology developments and utilising the full power of cloud computing. This makes it possible for us to deliver a very cost effective solution to you, while providing you with the features you need to run effective campaigns. Why BlueCloud? Simplicity has been at the core of developing BlueCloud, and anyone capable of populating their Facebook profile will be able to configure BlueCloud comfortably.
You can set up new campaigns in just a few minutes and forget about all your technical headaches. With BlueCloud, no special hardware is required. All you need is a computer and a headset. Contact centre staff can work from anywhere as long as they are connected to the Internet, or you can easily manage multiple sites from one single dashboard.
Contact Centres are typically spending around 15% of their annual expense budgets on technology, but BlueCloud is here to change that. BlueCloud is charged per agent and per month used, and there are no fixed term contracts.
“Simplicity is the ultimate sophistication ”
- Leonardo Da Vinci
The old way is no longer the best way…
86/89 Jones Street, Ultimo, NSW 2007, Australia T: +61 1 800 234 350 F: +61 2 9211 6655
How does it work? You subscribe to the number of agents you need each month – pay only for what
you need. You can change the number of agents at any time. You can control the entire system from a simple control panel by defining campaigns, teams and agents. You use the same control panel to manage your campaigns and your agents. No assistance from your IT team will be required. We are confident this is the easiest system you have ever used in your call centre.
Through the control panel you get access to real time statistics on what is going on and you can also change any campaign metric on the fly – even from your smart phone or tablet. System Overview Key components of the system include:
ü A multi function dialer
ü Call recordings
ü Advanced script module
ü Voice and data integration
ü Flexible VoIP options
ü Secure global hosting
ü Appointment booking calendar
ü Simple reports w/ real time access
ü On the fly filtering options
ü Client Portal – direct access
ü IVR capabilities
ü Email integration
ü Mini CRM
ü Multi- site support
ü Full mobility
ü Workforce management module
ü QA portal for simple review
ü Cascading campaign feature
Special Arrangement Not for Profits Organisations We offer significant discounts to not for profit organisations as part of our Corporate Social Responsibility Programme. Contact us to find out more. For more information
Antoine M. Nookadu CEO T: 0405 505 558 [email protected] http://au.linkedin.com/in/antoinenookadu
Morten Blomfeldt COO T: 0431 182 881 [email protected] http://au.linkedin.com/in/mortenblomfeldt
Simple screens to create and monitor campaigns
86/89 Jones Street, Ultimo, NSW 2007, Australia T: +61 1 800 234 350 F: +61 2 9211 6655
System Requirements
I. Internet Connectivity
Agents Minimum Recommended5 - 10 Agents 1Mbps Burstable Internet 2Mbps Dedicated Internet10 - 20 Agents 2MBps Dedicated Internet 2 - 4 Mbps Dedicated Internet30+ Contact us Contact us
II. Hardware Specifications
Minimum RecommendedCPU Pentium D 3.0Ghz Intel Core i3 or equivalentMemory (RAM) 512MB > 1 GB DDr2+Storage (HDD) 10GB free space > 10GB
III. Software
Supported Not SupportedOperating System Windows XP* Linux Desktop Environments
Windows VistaWindows 7Mac OS
Softphone Supported Not SupportedCounterpath Bria/eyebeam AvayaOpensource Softphones w/ Sip Cisco
Browser Supported Not SupportedGoogle Chrome Internet ExplorerMozilla Firefox (latest) Safari
