Product Designer FTC Lab - Job Pack - Aug 2021
15
Product Designer - Innovation Lab Job pack Thanks for your interest in working at Citizens Advice. This job pack should give you everything you need to know to apply for this role and what it means to work at Citizens Advice. In this pack you’ll find: ● Our values ● 3 things you should know about us ● Information about the team, organisation and role ● The role profile and person specification ● The benefits of working at Citizens Advice ● Our approach to equality and diversity Want to chat about this role? If you want to chat about the role further, you can contact Kate Simmons by emailing [email protected]
Transcript of Product Designer FTC Lab - Job Pack - Aug 2021
Product Designer- Innovation LabJob pack
Thanks for your interest in working at Citizens Advice This job pack should giveyou everything you need to know to apply for this role and what it means towork at Citizens Advice
In this pack yoursquoll find
Our values
3 things you should know about us
Information about the team organisation and role
The role profile and person specification
The benefits of working at Citizens Advice
Our approach to equality and diversity
Want to chat about this roleIf you want to chat about the role further you can contact Kate Simmons byemailing katesimmonscitizensadviceorguk
Our valuesPurpose driven - we always focus on the people who need our help
People focused - we recognise value and reward contributions and talents inan open fair and meaningful way
Collaborative - we build relationships across teams and locations to fosterinnovation and inclusive ways of working
Transparent - Wersquore open and honest sharing information early and oftenwhenever we can
3 things you should knowabout us
1 Wersquore local and wersquore national We have 6 national offices and offer directsupport to people in 279 independent local Citizens Advice services acrossEngland and Wales
2 Wersquore here for everyone Our advice helps people solve problems and ouradvocacy helps fix problems in society Whatever the problem we wonrsquot turnpeople away
3 Wersquore listened to - and we make a difference Our trusted brand and thequality of our research mean we make a real impact on behalf of the peoplewho rely on us
1
How our organisation works
The Citizens Advice service is madeup of Citizens Advice - the nationalcharity - and a network of around 300local Citizens Advice members
This role sits in the national charitywhich includes
950 national staff working in oneof our 6 offices or ashomeworkers or as part of theWitness Service from over 240courts across England and Wales
3000 Witness Service volunteers
Our network members are allindependent charities deliveringservices from
over 600 local Citizens Adviceoutlets
over 1800 community centresGPsrsquo surgeries and prisons
They do this with ensp
6500 local staff over 23000 trained volunteers
Our reach means 99 of people inEngland and Wales can access a localCitizens Advice within a 30 minutedrive of where they live
2
The team
The role yoursquore applying for is in the Advice and Advocacy directorate and inthe Customer Journey team Here are some ways you can find out more aboutus
Running a responsible customer journey team byRebecca Kemp Director of Customer Journeyhttpswearecitizensadviceorgukrunning-a-responsible-customer-jour ney-team-9ee3b3ce442f
If you push beyond digital what happens next by JamesPlunkett Executive Director of Advice amp Advocacyhttpswearecitizensadviceorgukif-you-push-beyond-digital-what-hap pens-next-f31a763f6310
How to prioritise 3000 pages - start with data by IanAnsell Data Scientisthttpswearecitizensadviceorgukhow-to-prioritise-3-000-pages-start with-data-db107ac53e74
A beginnerrsquos guide to speech to text software by JamieGibson User Researcherhttpsmediumcomjamiegibson90a-beginners-guide-to-speech-to-t ext-software-ca22767d0f96
What wersquove learned about the detail our advisers need byRichard Williams User Researcherhttpswearecitizensadviceorgukwhat-weve-learned-about-the-detail-our-advisers-need-and-how-we-re-improving-things-33ff71b496f2
3
The role
Our team works to understand peoplersquos problems and provide accessiblesupport to meet their needs through multi-channel products and services
Yoursquoll be working to better understand the problemspeople face and ensure that the advice we provide meetsuser needs and helps solve complex problems
Yoursquoll work with content designers user researchers servicedesigners and developers to deliver content in agile productteams
Yoursquoll have access to unrivalled insights data and internalexpertise to help you understand the help people need Yoursquollwork with user researchers to test your prototypes and liveproducts with a wide range of users to ensure yoursquore deliveringinformation in the best formats to meet their needs theiremotions and state of mind
Yoursquoll need demonstrable experience creating prototypes andthe ability to take sometimes complex technical problems andturn them into elegant user centred solutions
Your visual design skills will help to present complexinformation in ways that are easy to understand
Yoursquoll create easy to use interfaces which guide people to findthe answers to their questions giving them confidence to solvethe problems they face
Were looking for someone passionate about designing servicesbased on user needs
Citizens Advice work within an agile environment with projects iterating andusing metrics research and user feedback to define and refine designs
4
Role profile
Band Senior Officer - Mid
Reporting to Senior Product Designer (dotted line to Head of Lab)
Contract FTC until 30 June 2022
Proficientsalary
pound45173 plus London Allowance (pound3520) where applicable
Location Flexible within England amp Wales Low travel required
Team overview The Citizens Advice Customer Journey team are leadingthe transformation of Citizens Advice products andservices
Role purpose Create an inclusive and coherent user experience forCitizens Advicersquos core public site and digital products Helpadvice services and content meet user needs usingProduct Design best practices and maintain CitizensAdvicersquos brand guidelines
Mainresponsibilities
Key elementsTasks ofTime
Deliver ProductDesign inproduct teams
Design accessible inclusive digital products
Creating accessible interfaces and systemswhich are easy to use for anyone on anydevice Designing using clear and effectivelayout typography and colour to clearlycommunicate function and hierarchy
Organising content and navigationeffectively on site and screen level(information architecture and wireframing)
Investigating current user journeys anddifficulties designing flow between digitaltouchpoints and considering error recovery
Choosing the right prototyping approach and
70
5
fidelity to effectively demonstrate and testproposed functionality and systems behavior
Actively participate in usability studies with arange of people using findings to makeevidence based decisions
Instill a user-centred design mindset in productteams using agile and iterative methodologiesExplain design decisions to a range of audiencesCollaborate with partners and stakeholders usinga variety of methods to build empathy and reachagreement Lead prototyping activities both paperand online as a way of rapidly testing andvalidating ideas
Embedaccessibilitybest practiceinto CitizensAdviceproducts
Advocate for accessibility and inclusive design atCitizens Advice Collaborate with product teammembers to ensure products are designedinclusively
Work with user research colleagues to test theusability of our prototypes and live designs forusers with a range of access needs
Approach all design tasks with an inclusivedesign mindset removing barriers andenabling anyone to access our advice equallyand confidently
Understand commonly used accesstechnologies and Web Content AccessibilityGuidelines (WACG) sharing your knowledgewith other product team members Researchnew areas including interactive videos andvoice setting new standards for accessibilitybest practice
10
Contribute tothe CitizensAdvice DesignSystem
Collaborate with other designers in thedevelopment of our design system contributingor enhancing well tested consistent componentsand usage guidance to help product teams dotheir best work
10
6
Keep up to date with developments in designand help to update the system and principles toreflect best practices whilst evaluating trends witha critical eye to ensure we are always designingfor genuine needs
Be an activeand positivemember of theteam
Collaborate with other discipline communitiesincluding user researchers content designersproduct people delivery managersdevelopers and service designers to build aculture in line with our organisational values
Be an active member of the UX Design teamspotting opportunities for team growth anddevelopment Contributing to the positive andefficient working of the team in deliveringagainst our organisational strategy
Take a user-centred and inclusive approachEncourage collaboration particularly withfront-end developers and user researchers andcontinually learn from people about theirexperiences
Participate in a culture of healthy critiqueSeeking out other team memberrsquos strengths andoffering your own for peer review and supportLearning from fellow designers and productteam members to improve your own work andbuild team knowledge
10
7
Person specification
Essential Criteria
Proven track record of designing products using user centred designtechniques and evidence based decision making
Experience designing and delivering workshops to explore ideas andcapture needs Passionate about coaching and engaging non-specialists inuser centred design Good communication and presentation skills
Experience working in a multi-disciplinary product teams building andtesting prototypes seeking insights from data and user research
An understanding of accessibility and inclusive design and how thisapplies to design and development of products Able to passionately shareknowledge with others
An understanding of responsive design a proficient user of design toolssuch as Figma and Sketch
Experience using a variety of prototyping methods Comfortable usingrapid prototyping techniques and able to design and iterate usingeverything from basic sketches to high fidelity prototypes confidently inchoosing the appropriate fidelity for the task
Demonstrable interaction design skills delivering interfaces and featuresthat fit a users activities and goals within the context of a range ofpotential cognitive and emotional states
An understanding of front-end web development (HTML CSS JavaScript)and experience working alongside developers to create usableperformant interfaces
Desirable criteria
Experience creating applying and updating Design systems and patternlibraries
Experience in the effective use of motion design techniques alongside anunderstanding of the accessibility considerations when designing withmotion
Understanding of how best to employ analytics and qualitative and
8
quantitative user research methods to guide concepts iteration andoptimization work
Able to articulate a vision for what design in Tech for Good community canand should be and an appetite for challenging the status quo
9
Terms and conditions1 PROFICIENT SALARY As advertised
Appointment may be at an initial salary level (90 or 95 of the proficient salary)or at the proficient salary depending upon skills and abilities as assessed duringthe recruitment process
If you are a designated essential car user you will receive an Essential Car UserAllowance payment in addition to your salary
2 ANNUALTOTAL LEAVE
Annual leave is 26 days pro rata per annum from 1st January to 31st Decemberplus 4 fixed days (normally over Christmas and New Year) Additionally there isLong Service Leave of 1-5 days after 3-7 years service
3 PENSION SCHEME
Citizens Advice provides a Group Stakeholder scheme Further details of thisscheme will be provided to the successful applicant at offer and contract stage
4 LEARNING AND DEVELOPMENT
Citizens Advice has a co-ordinated staff training and development strategy Thiswill mean that training for your current job and future career developmentsrelevant to Citizens Advice will be provided and you will be encouraged to takean active role
5 INTEREST FREE LOANS
Interest-free loans are available to purchase season tickets for travel and forcareer development purposes If you are a designated essential car userinterest-free car loans are also available
6 SALARY SACRIFICE SCHEMES
Citizens Advice offers salary sacrifice pension and operates a Cycle to Workscheme which provide a tax-efficient method for employees to contribute totheir personal pension or purchase a bicycle for commuting to work
10
7 DISCLOSURE AND BARRING SERVICE CHECKS (DBS)
Some Citizens Advice positions may require the successful candidate toundergo a DBS check
8 EQUALITY AND DIVERSITY
Citizens Advice recognises the positive value of diversity promotes equality andchallenges unfair discrimination We recognise people with differentbackgrounds skills attitudes and experiences bring fresh ideas and perceptionsand we wish to encourage and harness these differences to make our servicesmore relevant and approachable Citizens Advice will not discriminate or toleratediscriminatory behaviour on the grounds of race colour sex transgenderdisability nationality national or ethnic origin religion or beliefmaritalpartnership or family status sexual orientation age social classeducational background employment status working pattern trade unionmembership or any other irrelevant factor in any aspect of employment
Our values include a commitment to equality and fairness and to valuing eachother All our employees are expected to have read and understood our Equalityand Diversity Policy and to ensure they behave in accordance with its principlesBreaches of the policy may lead to disciplinary action
9 DIGNITY AT WORK
Citizens Advice is committed to providing a culture in which all staff value eachother and are able to work together to their full potential in an inclusiveenvironment free from harassment bullying and other unacceptable forms ofbehaviour Unacceptable behaviour in the workplace will be actively dealt withall complaints will be taken seriously confidentiality will be respected andvictimisation of those that raise complaints will not be tolerated
Our values include commitments to work together and value each other - all ouremployees are expected to have read and understood our Dignity at Work Policyand to ensure they behave in accordance with its principles All staff areresponsible for helping to create and maintain a positive and inclusive workingenvironment free from bullying and harassment All managers have a particularresponsibility for ensuring a supportive and inclusive working environment inwhich dignity at work is actively promoted
11
10 PROBATIONARY POLICY
New appointments are subject to a six months probationary periodPerformance is reviewed after three months and again after six months At theend of the probationary period the outcome of the assessment may beconfirmation of post notice of dismissal or at Citizens Advicersquos discretion anextension of the probationary period by a further three months
11 POLITICAL IMPARTIALITY
An important part of the principle of impartiality is that Citizens Advice staff areseen to be upholding the principle of party political impartiality To avoidpossible misunderstanding or possible conflicts of interest guidelines have beenestablished on staff taking part in party political activities If you currently holdor are intending to stand for local or national party political office we will expectyou to tell us about this if shortlisted for interview
13 LOCATION
As advertised
14 EMPLOYMENT STATUS
As advertised
15 FLEXIBILITY
Our roles are open to discussion about flexible working which may includearrangements such as part-time working formalised flexitime fixed(non-standard) working hours working from home and job-sharing
16 HOURS OF WORK
As advertised
Normal full time working hours are 9 - 515 Monday to Friday although thesehours may vary from week to week to meet the needs of the job Staff may beable to agree a different working pattern with their manager
Citizens Advice is an operating name of The National Association of theCitizens Advice Bureaux
12
What we give our staff
We value the people who work here - and we show that in what we offer As wellas things like annual leave and our workplace pension working at CitizensAdvice means getting access to many benefits
A commitment to your development We have a coordinated stafftraining and development strategy This means that training will beprovided both for your current job and for your development
Employee assistance programme Everyone working at CitizensAdvice has immediate access to professional and completelyconfidential counselling and legal advisory services
Interest free loans We offer loans for travel season tickets and forcareer development purposes We offer interest free car loans if yoursquorea designated car user
Support when things in your life change Wersquoll be there for you withoptions for flexible working career breaks and support for parents andcarers
Great everyday deals Working at Citizens Advice gives you access to anumber of deals and discounts via our Your rewards discount scheme
You can find out more about what we offer our employees on our websitehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiescitizens-advice-staff-benefits
13
Equality and diversity atCitizens Advice
Citizens Advice is fully committed to stand up and speak up for those who faceinequality and disadvantage We want this to be reflected in the diversity of thepeople who work for us
To help us achieve this we aim to make our recruitment process as fair as it canbe We also offer support to disabled candidates to make sure no one loses outon a role because of their condition
We judge the application not the person The select panel wonrsquot seeyour personal details This makes sure each personrsquos response is judgedon its merits and not on their background
We offer a guaranteed interview scheme If you have a disability andyour application meets the minimum criteria for the post wersquoll interviewyou for it Find out more herehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiesguaranteed-interview-scheme
Wersquore a Disability Confident employer Wersquore committed to changingattitudes towards disability and making sure disabled people have thechance to fulfil their aspirations You can find out more onhttpswwwgovukguidancedisability-confident-how-to-sign-up-to-the-employer-scheme
Wersquore part of the Equality and Diversity Forum This means wersquorecommitted to progress on age disability gender race religion andbelief sexual orientation and broader equality and human rights issuesFind out more herehttpswwwcitizensadviceorgukabout-usabout-us1equality-and-the-citizens-advice-serviceequality-and-diversity-forum
Our commitment to equality runs through everything we do - read our Future ofAdvice Strategic framework to find out morehttpswwwcitizensadviceorgukabout-usabout-us1future-of-advice-our-strategic-framework-2019-22
14
Our valuesPurpose driven - we always focus on the people who need our help
People focused - we recognise value and reward contributions and talents inan open fair and meaningful way
Collaborative - we build relationships across teams and locations to fosterinnovation and inclusive ways of working
Transparent - Wersquore open and honest sharing information early and oftenwhenever we can
3 things you should knowabout us
1 Wersquore local and wersquore national We have 6 national offices and offer directsupport to people in 279 independent local Citizens Advice services acrossEngland and Wales
2 Wersquore here for everyone Our advice helps people solve problems and ouradvocacy helps fix problems in society Whatever the problem we wonrsquot turnpeople away
3 Wersquore listened to - and we make a difference Our trusted brand and thequality of our research mean we make a real impact on behalf of the peoplewho rely on us
1
How our organisation works
The Citizens Advice service is madeup of Citizens Advice - the nationalcharity - and a network of around 300local Citizens Advice members
This role sits in the national charitywhich includes
950 national staff working in oneof our 6 offices or ashomeworkers or as part of theWitness Service from over 240courts across England and Wales
3000 Witness Service volunteers
Our network members are allindependent charities deliveringservices from
over 600 local Citizens Adviceoutlets
over 1800 community centresGPsrsquo surgeries and prisons
They do this with ensp
6500 local staff over 23000 trained volunteers
Our reach means 99 of people inEngland and Wales can access a localCitizens Advice within a 30 minutedrive of where they live
2
The team
The role yoursquore applying for is in the Advice and Advocacy directorate and inthe Customer Journey team Here are some ways you can find out more aboutus
Running a responsible customer journey team byRebecca Kemp Director of Customer Journeyhttpswearecitizensadviceorgukrunning-a-responsible-customer-jour ney-team-9ee3b3ce442f
If you push beyond digital what happens next by JamesPlunkett Executive Director of Advice amp Advocacyhttpswearecitizensadviceorgukif-you-push-beyond-digital-what-hap pens-next-f31a763f6310
How to prioritise 3000 pages - start with data by IanAnsell Data Scientisthttpswearecitizensadviceorgukhow-to-prioritise-3-000-pages-start with-data-db107ac53e74
A beginnerrsquos guide to speech to text software by JamieGibson User Researcherhttpsmediumcomjamiegibson90a-beginners-guide-to-speech-to-t ext-software-ca22767d0f96
What wersquove learned about the detail our advisers need byRichard Williams User Researcherhttpswearecitizensadviceorgukwhat-weve-learned-about-the-detail-our-advisers-need-and-how-we-re-improving-things-33ff71b496f2
3
The role
Our team works to understand peoplersquos problems and provide accessiblesupport to meet their needs through multi-channel products and services
Yoursquoll be working to better understand the problemspeople face and ensure that the advice we provide meetsuser needs and helps solve complex problems
Yoursquoll work with content designers user researchers servicedesigners and developers to deliver content in agile productteams
Yoursquoll have access to unrivalled insights data and internalexpertise to help you understand the help people need Yoursquollwork with user researchers to test your prototypes and liveproducts with a wide range of users to ensure yoursquore deliveringinformation in the best formats to meet their needs theiremotions and state of mind
Yoursquoll need demonstrable experience creating prototypes andthe ability to take sometimes complex technical problems andturn them into elegant user centred solutions
Your visual design skills will help to present complexinformation in ways that are easy to understand
Yoursquoll create easy to use interfaces which guide people to findthe answers to their questions giving them confidence to solvethe problems they face
Were looking for someone passionate about designing servicesbased on user needs
Citizens Advice work within an agile environment with projects iterating andusing metrics research and user feedback to define and refine designs
4
Role profile
Band Senior Officer - Mid
Reporting to Senior Product Designer (dotted line to Head of Lab)
Contract FTC until 30 June 2022
Proficientsalary
pound45173 plus London Allowance (pound3520) where applicable
Location Flexible within England amp Wales Low travel required
Team overview The Citizens Advice Customer Journey team are leadingthe transformation of Citizens Advice products andservices
Role purpose Create an inclusive and coherent user experience forCitizens Advicersquos core public site and digital products Helpadvice services and content meet user needs usingProduct Design best practices and maintain CitizensAdvicersquos brand guidelines
Mainresponsibilities
Key elementsTasks ofTime
Deliver ProductDesign inproduct teams
Design accessible inclusive digital products
Creating accessible interfaces and systemswhich are easy to use for anyone on anydevice Designing using clear and effectivelayout typography and colour to clearlycommunicate function and hierarchy
Organising content and navigationeffectively on site and screen level(information architecture and wireframing)
Investigating current user journeys anddifficulties designing flow between digitaltouchpoints and considering error recovery
Choosing the right prototyping approach and
70
5
fidelity to effectively demonstrate and testproposed functionality and systems behavior
Actively participate in usability studies with arange of people using findings to makeevidence based decisions
Instill a user-centred design mindset in productteams using agile and iterative methodologiesExplain design decisions to a range of audiencesCollaborate with partners and stakeholders usinga variety of methods to build empathy and reachagreement Lead prototyping activities both paperand online as a way of rapidly testing andvalidating ideas
Embedaccessibilitybest practiceinto CitizensAdviceproducts
Advocate for accessibility and inclusive design atCitizens Advice Collaborate with product teammembers to ensure products are designedinclusively
Work with user research colleagues to test theusability of our prototypes and live designs forusers with a range of access needs
Approach all design tasks with an inclusivedesign mindset removing barriers andenabling anyone to access our advice equallyand confidently
Understand commonly used accesstechnologies and Web Content AccessibilityGuidelines (WACG) sharing your knowledgewith other product team members Researchnew areas including interactive videos andvoice setting new standards for accessibilitybest practice
10
Contribute tothe CitizensAdvice DesignSystem
Collaborate with other designers in thedevelopment of our design system contributingor enhancing well tested consistent componentsand usage guidance to help product teams dotheir best work
10
6
Keep up to date with developments in designand help to update the system and principles toreflect best practices whilst evaluating trends witha critical eye to ensure we are always designingfor genuine needs
Be an activeand positivemember of theteam
Collaborate with other discipline communitiesincluding user researchers content designersproduct people delivery managersdevelopers and service designers to build aculture in line with our organisational values
Be an active member of the UX Design teamspotting opportunities for team growth anddevelopment Contributing to the positive andefficient working of the team in deliveringagainst our organisational strategy
Take a user-centred and inclusive approachEncourage collaboration particularly withfront-end developers and user researchers andcontinually learn from people about theirexperiences
Participate in a culture of healthy critiqueSeeking out other team memberrsquos strengths andoffering your own for peer review and supportLearning from fellow designers and productteam members to improve your own work andbuild team knowledge
10
7
Person specification
Essential Criteria
Proven track record of designing products using user centred designtechniques and evidence based decision making
Experience designing and delivering workshops to explore ideas andcapture needs Passionate about coaching and engaging non-specialists inuser centred design Good communication and presentation skills
Experience working in a multi-disciplinary product teams building andtesting prototypes seeking insights from data and user research
An understanding of accessibility and inclusive design and how thisapplies to design and development of products Able to passionately shareknowledge with others
An understanding of responsive design a proficient user of design toolssuch as Figma and Sketch
Experience using a variety of prototyping methods Comfortable usingrapid prototyping techniques and able to design and iterate usingeverything from basic sketches to high fidelity prototypes confidently inchoosing the appropriate fidelity for the task
Demonstrable interaction design skills delivering interfaces and featuresthat fit a users activities and goals within the context of a range ofpotential cognitive and emotional states
An understanding of front-end web development (HTML CSS JavaScript)and experience working alongside developers to create usableperformant interfaces
Desirable criteria
Experience creating applying and updating Design systems and patternlibraries
Experience in the effective use of motion design techniques alongside anunderstanding of the accessibility considerations when designing withmotion
Understanding of how best to employ analytics and qualitative and
8
quantitative user research methods to guide concepts iteration andoptimization work
Able to articulate a vision for what design in Tech for Good community canand should be and an appetite for challenging the status quo
9
Terms and conditions1 PROFICIENT SALARY As advertised
Appointment may be at an initial salary level (90 or 95 of the proficient salary)or at the proficient salary depending upon skills and abilities as assessed duringthe recruitment process
If you are a designated essential car user you will receive an Essential Car UserAllowance payment in addition to your salary
2 ANNUALTOTAL LEAVE
Annual leave is 26 days pro rata per annum from 1st January to 31st Decemberplus 4 fixed days (normally over Christmas and New Year) Additionally there isLong Service Leave of 1-5 days after 3-7 years service
3 PENSION SCHEME
Citizens Advice provides a Group Stakeholder scheme Further details of thisscheme will be provided to the successful applicant at offer and contract stage
4 LEARNING AND DEVELOPMENT
Citizens Advice has a co-ordinated staff training and development strategy Thiswill mean that training for your current job and future career developmentsrelevant to Citizens Advice will be provided and you will be encouraged to takean active role
5 INTEREST FREE LOANS
Interest-free loans are available to purchase season tickets for travel and forcareer development purposes If you are a designated essential car userinterest-free car loans are also available
6 SALARY SACRIFICE SCHEMES
Citizens Advice offers salary sacrifice pension and operates a Cycle to Workscheme which provide a tax-efficient method for employees to contribute totheir personal pension or purchase a bicycle for commuting to work
10
7 DISCLOSURE AND BARRING SERVICE CHECKS (DBS)
Some Citizens Advice positions may require the successful candidate toundergo a DBS check
8 EQUALITY AND DIVERSITY
Citizens Advice recognises the positive value of diversity promotes equality andchallenges unfair discrimination We recognise people with differentbackgrounds skills attitudes and experiences bring fresh ideas and perceptionsand we wish to encourage and harness these differences to make our servicesmore relevant and approachable Citizens Advice will not discriminate or toleratediscriminatory behaviour on the grounds of race colour sex transgenderdisability nationality national or ethnic origin religion or beliefmaritalpartnership or family status sexual orientation age social classeducational background employment status working pattern trade unionmembership or any other irrelevant factor in any aspect of employment
Our values include a commitment to equality and fairness and to valuing eachother All our employees are expected to have read and understood our Equalityand Diversity Policy and to ensure they behave in accordance with its principlesBreaches of the policy may lead to disciplinary action
9 DIGNITY AT WORK
Citizens Advice is committed to providing a culture in which all staff value eachother and are able to work together to their full potential in an inclusiveenvironment free from harassment bullying and other unacceptable forms ofbehaviour Unacceptable behaviour in the workplace will be actively dealt withall complaints will be taken seriously confidentiality will be respected andvictimisation of those that raise complaints will not be tolerated
Our values include commitments to work together and value each other - all ouremployees are expected to have read and understood our Dignity at Work Policyand to ensure they behave in accordance with its principles All staff areresponsible for helping to create and maintain a positive and inclusive workingenvironment free from bullying and harassment All managers have a particularresponsibility for ensuring a supportive and inclusive working environment inwhich dignity at work is actively promoted
11
10 PROBATIONARY POLICY
New appointments are subject to a six months probationary periodPerformance is reviewed after three months and again after six months At theend of the probationary period the outcome of the assessment may beconfirmation of post notice of dismissal or at Citizens Advicersquos discretion anextension of the probationary period by a further three months
11 POLITICAL IMPARTIALITY
An important part of the principle of impartiality is that Citizens Advice staff areseen to be upholding the principle of party political impartiality To avoidpossible misunderstanding or possible conflicts of interest guidelines have beenestablished on staff taking part in party political activities If you currently holdor are intending to stand for local or national party political office we will expectyou to tell us about this if shortlisted for interview
13 LOCATION
As advertised
14 EMPLOYMENT STATUS
As advertised
15 FLEXIBILITY
Our roles are open to discussion about flexible working which may includearrangements such as part-time working formalised flexitime fixed(non-standard) working hours working from home and job-sharing
16 HOURS OF WORK
As advertised
Normal full time working hours are 9 - 515 Monday to Friday although thesehours may vary from week to week to meet the needs of the job Staff may beable to agree a different working pattern with their manager
Citizens Advice is an operating name of The National Association of theCitizens Advice Bureaux
12
What we give our staff
We value the people who work here - and we show that in what we offer As wellas things like annual leave and our workplace pension working at CitizensAdvice means getting access to many benefits
A commitment to your development We have a coordinated stafftraining and development strategy This means that training will beprovided both for your current job and for your development
Employee assistance programme Everyone working at CitizensAdvice has immediate access to professional and completelyconfidential counselling and legal advisory services
Interest free loans We offer loans for travel season tickets and forcareer development purposes We offer interest free car loans if yoursquorea designated car user
Support when things in your life change Wersquoll be there for you withoptions for flexible working career breaks and support for parents andcarers
Great everyday deals Working at Citizens Advice gives you access to anumber of deals and discounts via our Your rewards discount scheme
You can find out more about what we offer our employees on our websitehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiescitizens-advice-staff-benefits
13
Equality and diversity atCitizens Advice
Citizens Advice is fully committed to stand up and speak up for those who faceinequality and disadvantage We want this to be reflected in the diversity of thepeople who work for us
To help us achieve this we aim to make our recruitment process as fair as it canbe We also offer support to disabled candidates to make sure no one loses outon a role because of their condition
We judge the application not the person The select panel wonrsquot seeyour personal details This makes sure each personrsquos response is judgedon its merits and not on their background
We offer a guaranteed interview scheme If you have a disability andyour application meets the minimum criteria for the post wersquoll interviewyou for it Find out more herehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiesguaranteed-interview-scheme
Wersquore a Disability Confident employer Wersquore committed to changingattitudes towards disability and making sure disabled people have thechance to fulfil their aspirations You can find out more onhttpswwwgovukguidancedisability-confident-how-to-sign-up-to-the-employer-scheme
Wersquore part of the Equality and Diversity Forum This means wersquorecommitted to progress on age disability gender race religion andbelief sexual orientation and broader equality and human rights issuesFind out more herehttpswwwcitizensadviceorgukabout-usabout-us1equality-and-the-citizens-advice-serviceequality-and-diversity-forum
Our commitment to equality runs through everything we do - read our Future ofAdvice Strategic framework to find out morehttpswwwcitizensadviceorgukabout-usabout-us1future-of-advice-our-strategic-framework-2019-22
14
How our organisation works
The Citizens Advice service is madeup of Citizens Advice - the nationalcharity - and a network of around 300local Citizens Advice members
This role sits in the national charitywhich includes
950 national staff working in oneof our 6 offices or ashomeworkers or as part of theWitness Service from over 240courts across England and Wales
3000 Witness Service volunteers
Our network members are allindependent charities deliveringservices from
over 600 local Citizens Adviceoutlets
over 1800 community centresGPsrsquo surgeries and prisons
They do this with ensp
6500 local staff over 23000 trained volunteers
Our reach means 99 of people inEngland and Wales can access a localCitizens Advice within a 30 minutedrive of where they live
2
The team
The role yoursquore applying for is in the Advice and Advocacy directorate and inthe Customer Journey team Here are some ways you can find out more aboutus
Running a responsible customer journey team byRebecca Kemp Director of Customer Journeyhttpswearecitizensadviceorgukrunning-a-responsible-customer-jour ney-team-9ee3b3ce442f
If you push beyond digital what happens next by JamesPlunkett Executive Director of Advice amp Advocacyhttpswearecitizensadviceorgukif-you-push-beyond-digital-what-hap pens-next-f31a763f6310
How to prioritise 3000 pages - start with data by IanAnsell Data Scientisthttpswearecitizensadviceorgukhow-to-prioritise-3-000-pages-start with-data-db107ac53e74
A beginnerrsquos guide to speech to text software by JamieGibson User Researcherhttpsmediumcomjamiegibson90a-beginners-guide-to-speech-to-t ext-software-ca22767d0f96
What wersquove learned about the detail our advisers need byRichard Williams User Researcherhttpswearecitizensadviceorgukwhat-weve-learned-about-the-detail-our-advisers-need-and-how-we-re-improving-things-33ff71b496f2
3
The role
Our team works to understand peoplersquos problems and provide accessiblesupport to meet their needs through multi-channel products and services
Yoursquoll be working to better understand the problemspeople face and ensure that the advice we provide meetsuser needs and helps solve complex problems
Yoursquoll work with content designers user researchers servicedesigners and developers to deliver content in agile productteams
Yoursquoll have access to unrivalled insights data and internalexpertise to help you understand the help people need Yoursquollwork with user researchers to test your prototypes and liveproducts with a wide range of users to ensure yoursquore deliveringinformation in the best formats to meet their needs theiremotions and state of mind
Yoursquoll need demonstrable experience creating prototypes andthe ability to take sometimes complex technical problems andturn them into elegant user centred solutions
Your visual design skills will help to present complexinformation in ways that are easy to understand
Yoursquoll create easy to use interfaces which guide people to findthe answers to their questions giving them confidence to solvethe problems they face
Were looking for someone passionate about designing servicesbased on user needs
Citizens Advice work within an agile environment with projects iterating andusing metrics research and user feedback to define and refine designs
4
Role profile
Band Senior Officer - Mid
Reporting to Senior Product Designer (dotted line to Head of Lab)
Contract FTC until 30 June 2022
Proficientsalary
pound45173 plus London Allowance (pound3520) where applicable
Location Flexible within England amp Wales Low travel required
Team overview The Citizens Advice Customer Journey team are leadingthe transformation of Citizens Advice products andservices
Role purpose Create an inclusive and coherent user experience forCitizens Advicersquos core public site and digital products Helpadvice services and content meet user needs usingProduct Design best practices and maintain CitizensAdvicersquos brand guidelines
Mainresponsibilities
Key elementsTasks ofTime
Deliver ProductDesign inproduct teams
Design accessible inclusive digital products
Creating accessible interfaces and systemswhich are easy to use for anyone on anydevice Designing using clear and effectivelayout typography and colour to clearlycommunicate function and hierarchy
Organising content and navigationeffectively on site and screen level(information architecture and wireframing)
Investigating current user journeys anddifficulties designing flow between digitaltouchpoints and considering error recovery
Choosing the right prototyping approach and
70
5
fidelity to effectively demonstrate and testproposed functionality and systems behavior
Actively participate in usability studies with arange of people using findings to makeevidence based decisions
Instill a user-centred design mindset in productteams using agile and iterative methodologiesExplain design decisions to a range of audiencesCollaborate with partners and stakeholders usinga variety of methods to build empathy and reachagreement Lead prototyping activities both paperand online as a way of rapidly testing andvalidating ideas
Embedaccessibilitybest practiceinto CitizensAdviceproducts
Advocate for accessibility and inclusive design atCitizens Advice Collaborate with product teammembers to ensure products are designedinclusively
Work with user research colleagues to test theusability of our prototypes and live designs forusers with a range of access needs
Approach all design tasks with an inclusivedesign mindset removing barriers andenabling anyone to access our advice equallyand confidently
Understand commonly used accesstechnologies and Web Content AccessibilityGuidelines (WACG) sharing your knowledgewith other product team members Researchnew areas including interactive videos andvoice setting new standards for accessibilitybest practice
10
Contribute tothe CitizensAdvice DesignSystem
Collaborate with other designers in thedevelopment of our design system contributingor enhancing well tested consistent componentsand usage guidance to help product teams dotheir best work
10
6
Keep up to date with developments in designand help to update the system and principles toreflect best practices whilst evaluating trends witha critical eye to ensure we are always designingfor genuine needs
Be an activeand positivemember of theteam
Collaborate with other discipline communitiesincluding user researchers content designersproduct people delivery managersdevelopers and service designers to build aculture in line with our organisational values
Be an active member of the UX Design teamspotting opportunities for team growth anddevelopment Contributing to the positive andefficient working of the team in deliveringagainst our organisational strategy
Take a user-centred and inclusive approachEncourage collaboration particularly withfront-end developers and user researchers andcontinually learn from people about theirexperiences
Participate in a culture of healthy critiqueSeeking out other team memberrsquos strengths andoffering your own for peer review and supportLearning from fellow designers and productteam members to improve your own work andbuild team knowledge
10
7
Person specification
Essential Criteria
Proven track record of designing products using user centred designtechniques and evidence based decision making
Experience designing and delivering workshops to explore ideas andcapture needs Passionate about coaching and engaging non-specialists inuser centred design Good communication and presentation skills
Experience working in a multi-disciplinary product teams building andtesting prototypes seeking insights from data and user research
An understanding of accessibility and inclusive design and how thisapplies to design and development of products Able to passionately shareknowledge with others
An understanding of responsive design a proficient user of design toolssuch as Figma and Sketch
Experience using a variety of prototyping methods Comfortable usingrapid prototyping techniques and able to design and iterate usingeverything from basic sketches to high fidelity prototypes confidently inchoosing the appropriate fidelity for the task
Demonstrable interaction design skills delivering interfaces and featuresthat fit a users activities and goals within the context of a range ofpotential cognitive and emotional states
An understanding of front-end web development (HTML CSS JavaScript)and experience working alongside developers to create usableperformant interfaces
Desirable criteria
Experience creating applying and updating Design systems and patternlibraries
Experience in the effective use of motion design techniques alongside anunderstanding of the accessibility considerations when designing withmotion
Understanding of how best to employ analytics and qualitative and
8
quantitative user research methods to guide concepts iteration andoptimization work
Able to articulate a vision for what design in Tech for Good community canand should be and an appetite for challenging the status quo
9
Terms and conditions1 PROFICIENT SALARY As advertised
Appointment may be at an initial salary level (90 or 95 of the proficient salary)or at the proficient salary depending upon skills and abilities as assessed duringthe recruitment process
If you are a designated essential car user you will receive an Essential Car UserAllowance payment in addition to your salary
2 ANNUALTOTAL LEAVE
Annual leave is 26 days pro rata per annum from 1st January to 31st Decemberplus 4 fixed days (normally over Christmas and New Year) Additionally there isLong Service Leave of 1-5 days after 3-7 years service
3 PENSION SCHEME
Citizens Advice provides a Group Stakeholder scheme Further details of thisscheme will be provided to the successful applicant at offer and contract stage
4 LEARNING AND DEVELOPMENT
Citizens Advice has a co-ordinated staff training and development strategy Thiswill mean that training for your current job and future career developmentsrelevant to Citizens Advice will be provided and you will be encouraged to takean active role
5 INTEREST FREE LOANS
Interest-free loans are available to purchase season tickets for travel and forcareer development purposes If you are a designated essential car userinterest-free car loans are also available
6 SALARY SACRIFICE SCHEMES
Citizens Advice offers salary sacrifice pension and operates a Cycle to Workscheme which provide a tax-efficient method for employees to contribute totheir personal pension or purchase a bicycle for commuting to work
10
7 DISCLOSURE AND BARRING SERVICE CHECKS (DBS)
Some Citizens Advice positions may require the successful candidate toundergo a DBS check
8 EQUALITY AND DIVERSITY
Citizens Advice recognises the positive value of diversity promotes equality andchallenges unfair discrimination We recognise people with differentbackgrounds skills attitudes and experiences bring fresh ideas and perceptionsand we wish to encourage and harness these differences to make our servicesmore relevant and approachable Citizens Advice will not discriminate or toleratediscriminatory behaviour on the grounds of race colour sex transgenderdisability nationality national or ethnic origin religion or beliefmaritalpartnership or family status sexual orientation age social classeducational background employment status working pattern trade unionmembership or any other irrelevant factor in any aspect of employment
Our values include a commitment to equality and fairness and to valuing eachother All our employees are expected to have read and understood our Equalityand Diversity Policy and to ensure they behave in accordance with its principlesBreaches of the policy may lead to disciplinary action
9 DIGNITY AT WORK
Citizens Advice is committed to providing a culture in which all staff value eachother and are able to work together to their full potential in an inclusiveenvironment free from harassment bullying and other unacceptable forms ofbehaviour Unacceptable behaviour in the workplace will be actively dealt withall complaints will be taken seriously confidentiality will be respected andvictimisation of those that raise complaints will not be tolerated
Our values include commitments to work together and value each other - all ouremployees are expected to have read and understood our Dignity at Work Policyand to ensure they behave in accordance with its principles All staff areresponsible for helping to create and maintain a positive and inclusive workingenvironment free from bullying and harassment All managers have a particularresponsibility for ensuring a supportive and inclusive working environment inwhich dignity at work is actively promoted
11
10 PROBATIONARY POLICY
New appointments are subject to a six months probationary periodPerformance is reviewed after three months and again after six months At theend of the probationary period the outcome of the assessment may beconfirmation of post notice of dismissal or at Citizens Advicersquos discretion anextension of the probationary period by a further three months
11 POLITICAL IMPARTIALITY
An important part of the principle of impartiality is that Citizens Advice staff areseen to be upholding the principle of party political impartiality To avoidpossible misunderstanding or possible conflicts of interest guidelines have beenestablished on staff taking part in party political activities If you currently holdor are intending to stand for local or national party political office we will expectyou to tell us about this if shortlisted for interview
13 LOCATION
As advertised
14 EMPLOYMENT STATUS
As advertised
15 FLEXIBILITY
Our roles are open to discussion about flexible working which may includearrangements such as part-time working formalised flexitime fixed(non-standard) working hours working from home and job-sharing
16 HOURS OF WORK
As advertised
Normal full time working hours are 9 - 515 Monday to Friday although thesehours may vary from week to week to meet the needs of the job Staff may beable to agree a different working pattern with their manager
Citizens Advice is an operating name of The National Association of theCitizens Advice Bureaux
12
What we give our staff
We value the people who work here - and we show that in what we offer As wellas things like annual leave and our workplace pension working at CitizensAdvice means getting access to many benefits
A commitment to your development We have a coordinated stafftraining and development strategy This means that training will beprovided both for your current job and for your development
Employee assistance programme Everyone working at CitizensAdvice has immediate access to professional and completelyconfidential counselling and legal advisory services
Interest free loans We offer loans for travel season tickets and forcareer development purposes We offer interest free car loans if yoursquorea designated car user
Support when things in your life change Wersquoll be there for you withoptions for flexible working career breaks and support for parents andcarers
Great everyday deals Working at Citizens Advice gives you access to anumber of deals and discounts via our Your rewards discount scheme
You can find out more about what we offer our employees on our websitehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiescitizens-advice-staff-benefits
13
Equality and diversity atCitizens Advice
Citizens Advice is fully committed to stand up and speak up for those who faceinequality and disadvantage We want this to be reflected in the diversity of thepeople who work for us
To help us achieve this we aim to make our recruitment process as fair as it canbe We also offer support to disabled candidates to make sure no one loses outon a role because of their condition
We judge the application not the person The select panel wonrsquot seeyour personal details This makes sure each personrsquos response is judgedon its merits and not on their background
We offer a guaranteed interview scheme If you have a disability andyour application meets the minimum criteria for the post wersquoll interviewyou for it Find out more herehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiesguaranteed-interview-scheme
Wersquore a Disability Confident employer Wersquore committed to changingattitudes towards disability and making sure disabled people have thechance to fulfil their aspirations You can find out more onhttpswwwgovukguidancedisability-confident-how-to-sign-up-to-the-employer-scheme
Wersquore part of the Equality and Diversity Forum This means wersquorecommitted to progress on age disability gender race religion andbelief sexual orientation and broader equality and human rights issuesFind out more herehttpswwwcitizensadviceorgukabout-usabout-us1equality-and-the-citizens-advice-serviceequality-and-diversity-forum
Our commitment to equality runs through everything we do - read our Future ofAdvice Strategic framework to find out morehttpswwwcitizensadviceorgukabout-usabout-us1future-of-advice-our-strategic-framework-2019-22
14
The team
The role yoursquore applying for is in the Advice and Advocacy directorate and inthe Customer Journey team Here are some ways you can find out more aboutus
Running a responsible customer journey team byRebecca Kemp Director of Customer Journeyhttpswearecitizensadviceorgukrunning-a-responsible-customer-jour ney-team-9ee3b3ce442f
If you push beyond digital what happens next by JamesPlunkett Executive Director of Advice amp Advocacyhttpswearecitizensadviceorgukif-you-push-beyond-digital-what-hap pens-next-f31a763f6310
How to prioritise 3000 pages - start with data by IanAnsell Data Scientisthttpswearecitizensadviceorgukhow-to-prioritise-3-000-pages-start with-data-db107ac53e74
A beginnerrsquos guide to speech to text software by JamieGibson User Researcherhttpsmediumcomjamiegibson90a-beginners-guide-to-speech-to-t ext-software-ca22767d0f96
What wersquove learned about the detail our advisers need byRichard Williams User Researcherhttpswearecitizensadviceorgukwhat-weve-learned-about-the-detail-our-advisers-need-and-how-we-re-improving-things-33ff71b496f2
3
The role
Our team works to understand peoplersquos problems and provide accessiblesupport to meet their needs through multi-channel products and services
Yoursquoll be working to better understand the problemspeople face and ensure that the advice we provide meetsuser needs and helps solve complex problems
Yoursquoll work with content designers user researchers servicedesigners and developers to deliver content in agile productteams
Yoursquoll have access to unrivalled insights data and internalexpertise to help you understand the help people need Yoursquollwork with user researchers to test your prototypes and liveproducts with a wide range of users to ensure yoursquore deliveringinformation in the best formats to meet their needs theiremotions and state of mind
Yoursquoll need demonstrable experience creating prototypes andthe ability to take sometimes complex technical problems andturn them into elegant user centred solutions
Your visual design skills will help to present complexinformation in ways that are easy to understand
Yoursquoll create easy to use interfaces which guide people to findthe answers to their questions giving them confidence to solvethe problems they face
Were looking for someone passionate about designing servicesbased on user needs
Citizens Advice work within an agile environment with projects iterating andusing metrics research and user feedback to define and refine designs
4
Role profile
Band Senior Officer - Mid
Reporting to Senior Product Designer (dotted line to Head of Lab)
Contract FTC until 30 June 2022
Proficientsalary
pound45173 plus London Allowance (pound3520) where applicable
Location Flexible within England amp Wales Low travel required
Team overview The Citizens Advice Customer Journey team are leadingthe transformation of Citizens Advice products andservices
Role purpose Create an inclusive and coherent user experience forCitizens Advicersquos core public site and digital products Helpadvice services and content meet user needs usingProduct Design best practices and maintain CitizensAdvicersquos brand guidelines
Mainresponsibilities
Key elementsTasks ofTime
Deliver ProductDesign inproduct teams
Design accessible inclusive digital products
Creating accessible interfaces and systemswhich are easy to use for anyone on anydevice Designing using clear and effectivelayout typography and colour to clearlycommunicate function and hierarchy
Organising content and navigationeffectively on site and screen level(information architecture and wireframing)
Investigating current user journeys anddifficulties designing flow between digitaltouchpoints and considering error recovery
Choosing the right prototyping approach and
70
5
fidelity to effectively demonstrate and testproposed functionality and systems behavior
Actively participate in usability studies with arange of people using findings to makeevidence based decisions
Instill a user-centred design mindset in productteams using agile and iterative methodologiesExplain design decisions to a range of audiencesCollaborate with partners and stakeholders usinga variety of methods to build empathy and reachagreement Lead prototyping activities both paperand online as a way of rapidly testing andvalidating ideas
Embedaccessibilitybest practiceinto CitizensAdviceproducts
Advocate for accessibility and inclusive design atCitizens Advice Collaborate with product teammembers to ensure products are designedinclusively
Work with user research colleagues to test theusability of our prototypes and live designs forusers with a range of access needs
Approach all design tasks with an inclusivedesign mindset removing barriers andenabling anyone to access our advice equallyand confidently
Understand commonly used accesstechnologies and Web Content AccessibilityGuidelines (WACG) sharing your knowledgewith other product team members Researchnew areas including interactive videos andvoice setting new standards for accessibilitybest practice
10
Contribute tothe CitizensAdvice DesignSystem
Collaborate with other designers in thedevelopment of our design system contributingor enhancing well tested consistent componentsand usage guidance to help product teams dotheir best work
10
6
Keep up to date with developments in designand help to update the system and principles toreflect best practices whilst evaluating trends witha critical eye to ensure we are always designingfor genuine needs
Be an activeand positivemember of theteam
Collaborate with other discipline communitiesincluding user researchers content designersproduct people delivery managersdevelopers and service designers to build aculture in line with our organisational values
Be an active member of the UX Design teamspotting opportunities for team growth anddevelopment Contributing to the positive andefficient working of the team in deliveringagainst our organisational strategy
Take a user-centred and inclusive approachEncourage collaboration particularly withfront-end developers and user researchers andcontinually learn from people about theirexperiences
Participate in a culture of healthy critiqueSeeking out other team memberrsquos strengths andoffering your own for peer review and supportLearning from fellow designers and productteam members to improve your own work andbuild team knowledge
10
7
Person specification
Essential Criteria
Proven track record of designing products using user centred designtechniques and evidence based decision making
Experience designing and delivering workshops to explore ideas andcapture needs Passionate about coaching and engaging non-specialists inuser centred design Good communication and presentation skills
Experience working in a multi-disciplinary product teams building andtesting prototypes seeking insights from data and user research
An understanding of accessibility and inclusive design and how thisapplies to design and development of products Able to passionately shareknowledge with others
An understanding of responsive design a proficient user of design toolssuch as Figma and Sketch
Experience using a variety of prototyping methods Comfortable usingrapid prototyping techniques and able to design and iterate usingeverything from basic sketches to high fidelity prototypes confidently inchoosing the appropriate fidelity for the task
Demonstrable interaction design skills delivering interfaces and featuresthat fit a users activities and goals within the context of a range ofpotential cognitive and emotional states
An understanding of front-end web development (HTML CSS JavaScript)and experience working alongside developers to create usableperformant interfaces
Desirable criteria
Experience creating applying and updating Design systems and patternlibraries
Experience in the effective use of motion design techniques alongside anunderstanding of the accessibility considerations when designing withmotion
Understanding of how best to employ analytics and qualitative and
8
quantitative user research methods to guide concepts iteration andoptimization work
Able to articulate a vision for what design in Tech for Good community canand should be and an appetite for challenging the status quo
9
Terms and conditions1 PROFICIENT SALARY As advertised
Appointment may be at an initial salary level (90 or 95 of the proficient salary)or at the proficient salary depending upon skills and abilities as assessed duringthe recruitment process
If you are a designated essential car user you will receive an Essential Car UserAllowance payment in addition to your salary
2 ANNUALTOTAL LEAVE
Annual leave is 26 days pro rata per annum from 1st January to 31st Decemberplus 4 fixed days (normally over Christmas and New Year) Additionally there isLong Service Leave of 1-5 days after 3-7 years service
3 PENSION SCHEME
Citizens Advice provides a Group Stakeholder scheme Further details of thisscheme will be provided to the successful applicant at offer and contract stage
4 LEARNING AND DEVELOPMENT
Citizens Advice has a co-ordinated staff training and development strategy Thiswill mean that training for your current job and future career developmentsrelevant to Citizens Advice will be provided and you will be encouraged to takean active role
5 INTEREST FREE LOANS
Interest-free loans are available to purchase season tickets for travel and forcareer development purposes If you are a designated essential car userinterest-free car loans are also available
6 SALARY SACRIFICE SCHEMES
Citizens Advice offers salary sacrifice pension and operates a Cycle to Workscheme which provide a tax-efficient method for employees to contribute totheir personal pension or purchase a bicycle for commuting to work
10
7 DISCLOSURE AND BARRING SERVICE CHECKS (DBS)
Some Citizens Advice positions may require the successful candidate toundergo a DBS check
8 EQUALITY AND DIVERSITY
Citizens Advice recognises the positive value of diversity promotes equality andchallenges unfair discrimination We recognise people with differentbackgrounds skills attitudes and experiences bring fresh ideas and perceptionsand we wish to encourage and harness these differences to make our servicesmore relevant and approachable Citizens Advice will not discriminate or toleratediscriminatory behaviour on the grounds of race colour sex transgenderdisability nationality national or ethnic origin religion or beliefmaritalpartnership or family status sexual orientation age social classeducational background employment status working pattern trade unionmembership or any other irrelevant factor in any aspect of employment
Our values include a commitment to equality and fairness and to valuing eachother All our employees are expected to have read and understood our Equalityand Diversity Policy and to ensure they behave in accordance with its principlesBreaches of the policy may lead to disciplinary action
9 DIGNITY AT WORK
Citizens Advice is committed to providing a culture in which all staff value eachother and are able to work together to their full potential in an inclusiveenvironment free from harassment bullying and other unacceptable forms ofbehaviour Unacceptable behaviour in the workplace will be actively dealt withall complaints will be taken seriously confidentiality will be respected andvictimisation of those that raise complaints will not be tolerated
Our values include commitments to work together and value each other - all ouremployees are expected to have read and understood our Dignity at Work Policyand to ensure they behave in accordance with its principles All staff areresponsible for helping to create and maintain a positive and inclusive workingenvironment free from bullying and harassment All managers have a particularresponsibility for ensuring a supportive and inclusive working environment inwhich dignity at work is actively promoted
11
10 PROBATIONARY POLICY
New appointments are subject to a six months probationary periodPerformance is reviewed after three months and again after six months At theend of the probationary period the outcome of the assessment may beconfirmation of post notice of dismissal or at Citizens Advicersquos discretion anextension of the probationary period by a further three months
11 POLITICAL IMPARTIALITY
An important part of the principle of impartiality is that Citizens Advice staff areseen to be upholding the principle of party political impartiality To avoidpossible misunderstanding or possible conflicts of interest guidelines have beenestablished on staff taking part in party political activities If you currently holdor are intending to stand for local or national party political office we will expectyou to tell us about this if shortlisted for interview
13 LOCATION
As advertised
14 EMPLOYMENT STATUS
As advertised
15 FLEXIBILITY
Our roles are open to discussion about flexible working which may includearrangements such as part-time working formalised flexitime fixed(non-standard) working hours working from home and job-sharing
16 HOURS OF WORK
As advertised
Normal full time working hours are 9 - 515 Monday to Friday although thesehours may vary from week to week to meet the needs of the job Staff may beable to agree a different working pattern with their manager
Citizens Advice is an operating name of The National Association of theCitizens Advice Bureaux
12
What we give our staff
We value the people who work here - and we show that in what we offer As wellas things like annual leave and our workplace pension working at CitizensAdvice means getting access to many benefits
A commitment to your development We have a coordinated stafftraining and development strategy This means that training will beprovided both for your current job and for your development
Employee assistance programme Everyone working at CitizensAdvice has immediate access to professional and completelyconfidential counselling and legal advisory services
Interest free loans We offer loans for travel season tickets and forcareer development purposes We offer interest free car loans if yoursquorea designated car user
Support when things in your life change Wersquoll be there for you withoptions for flexible working career breaks and support for parents andcarers
Great everyday deals Working at Citizens Advice gives you access to anumber of deals and discounts via our Your rewards discount scheme
You can find out more about what we offer our employees on our websitehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiescitizens-advice-staff-benefits
13
Equality and diversity atCitizens Advice
Citizens Advice is fully committed to stand up and speak up for those who faceinequality and disadvantage We want this to be reflected in the diversity of thepeople who work for us
To help us achieve this we aim to make our recruitment process as fair as it canbe We also offer support to disabled candidates to make sure no one loses outon a role because of their condition
We judge the application not the person The select panel wonrsquot seeyour personal details This makes sure each personrsquos response is judgedon its merits and not on their background
We offer a guaranteed interview scheme If you have a disability andyour application meets the minimum criteria for the post wersquoll interviewyou for it Find out more herehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiesguaranteed-interview-scheme
Wersquore a Disability Confident employer Wersquore committed to changingattitudes towards disability and making sure disabled people have thechance to fulfil their aspirations You can find out more onhttpswwwgovukguidancedisability-confident-how-to-sign-up-to-the-employer-scheme
Wersquore part of the Equality and Diversity Forum This means wersquorecommitted to progress on age disability gender race religion andbelief sexual orientation and broader equality and human rights issuesFind out more herehttpswwwcitizensadviceorgukabout-usabout-us1equality-and-the-citizens-advice-serviceequality-and-diversity-forum
Our commitment to equality runs through everything we do - read our Future ofAdvice Strategic framework to find out morehttpswwwcitizensadviceorgukabout-usabout-us1future-of-advice-our-strategic-framework-2019-22
14
The role
Our team works to understand peoplersquos problems and provide accessiblesupport to meet their needs through multi-channel products and services
Yoursquoll be working to better understand the problemspeople face and ensure that the advice we provide meetsuser needs and helps solve complex problems
Yoursquoll work with content designers user researchers servicedesigners and developers to deliver content in agile productteams
Yoursquoll have access to unrivalled insights data and internalexpertise to help you understand the help people need Yoursquollwork with user researchers to test your prototypes and liveproducts with a wide range of users to ensure yoursquore deliveringinformation in the best formats to meet their needs theiremotions and state of mind
Yoursquoll need demonstrable experience creating prototypes andthe ability to take sometimes complex technical problems andturn them into elegant user centred solutions
Your visual design skills will help to present complexinformation in ways that are easy to understand
Yoursquoll create easy to use interfaces which guide people to findthe answers to their questions giving them confidence to solvethe problems they face
Were looking for someone passionate about designing servicesbased on user needs
Citizens Advice work within an agile environment with projects iterating andusing metrics research and user feedback to define and refine designs
4
Role profile
Band Senior Officer - Mid
Reporting to Senior Product Designer (dotted line to Head of Lab)
Contract FTC until 30 June 2022
Proficientsalary
pound45173 plus London Allowance (pound3520) where applicable
Location Flexible within England amp Wales Low travel required
Team overview The Citizens Advice Customer Journey team are leadingthe transformation of Citizens Advice products andservices
Role purpose Create an inclusive and coherent user experience forCitizens Advicersquos core public site and digital products Helpadvice services and content meet user needs usingProduct Design best practices and maintain CitizensAdvicersquos brand guidelines
Mainresponsibilities
Key elementsTasks ofTime
Deliver ProductDesign inproduct teams
Design accessible inclusive digital products
Creating accessible interfaces and systemswhich are easy to use for anyone on anydevice Designing using clear and effectivelayout typography and colour to clearlycommunicate function and hierarchy
Organising content and navigationeffectively on site and screen level(information architecture and wireframing)
Investigating current user journeys anddifficulties designing flow between digitaltouchpoints and considering error recovery
Choosing the right prototyping approach and
70
5
fidelity to effectively demonstrate and testproposed functionality and systems behavior
Actively participate in usability studies with arange of people using findings to makeevidence based decisions
Instill a user-centred design mindset in productteams using agile and iterative methodologiesExplain design decisions to a range of audiencesCollaborate with partners and stakeholders usinga variety of methods to build empathy and reachagreement Lead prototyping activities both paperand online as a way of rapidly testing andvalidating ideas
Embedaccessibilitybest practiceinto CitizensAdviceproducts
Advocate for accessibility and inclusive design atCitizens Advice Collaborate with product teammembers to ensure products are designedinclusively
Work with user research colleagues to test theusability of our prototypes and live designs forusers with a range of access needs
Approach all design tasks with an inclusivedesign mindset removing barriers andenabling anyone to access our advice equallyand confidently
Understand commonly used accesstechnologies and Web Content AccessibilityGuidelines (WACG) sharing your knowledgewith other product team members Researchnew areas including interactive videos andvoice setting new standards for accessibilitybest practice
10
Contribute tothe CitizensAdvice DesignSystem
Collaborate with other designers in thedevelopment of our design system contributingor enhancing well tested consistent componentsand usage guidance to help product teams dotheir best work
10
6
Keep up to date with developments in designand help to update the system and principles toreflect best practices whilst evaluating trends witha critical eye to ensure we are always designingfor genuine needs
Be an activeand positivemember of theteam
Collaborate with other discipline communitiesincluding user researchers content designersproduct people delivery managersdevelopers and service designers to build aculture in line with our organisational values
Be an active member of the UX Design teamspotting opportunities for team growth anddevelopment Contributing to the positive andefficient working of the team in deliveringagainst our organisational strategy
Take a user-centred and inclusive approachEncourage collaboration particularly withfront-end developers and user researchers andcontinually learn from people about theirexperiences
Participate in a culture of healthy critiqueSeeking out other team memberrsquos strengths andoffering your own for peer review and supportLearning from fellow designers and productteam members to improve your own work andbuild team knowledge
10
7
Person specification
Essential Criteria
Proven track record of designing products using user centred designtechniques and evidence based decision making
Experience designing and delivering workshops to explore ideas andcapture needs Passionate about coaching and engaging non-specialists inuser centred design Good communication and presentation skills
Experience working in a multi-disciplinary product teams building andtesting prototypes seeking insights from data and user research
An understanding of accessibility and inclusive design and how thisapplies to design and development of products Able to passionately shareknowledge with others
An understanding of responsive design a proficient user of design toolssuch as Figma and Sketch
Experience using a variety of prototyping methods Comfortable usingrapid prototyping techniques and able to design and iterate usingeverything from basic sketches to high fidelity prototypes confidently inchoosing the appropriate fidelity for the task
Demonstrable interaction design skills delivering interfaces and featuresthat fit a users activities and goals within the context of a range ofpotential cognitive and emotional states
An understanding of front-end web development (HTML CSS JavaScript)and experience working alongside developers to create usableperformant interfaces
Desirable criteria
Experience creating applying and updating Design systems and patternlibraries
Experience in the effective use of motion design techniques alongside anunderstanding of the accessibility considerations when designing withmotion
Understanding of how best to employ analytics and qualitative and
8
quantitative user research methods to guide concepts iteration andoptimization work
Able to articulate a vision for what design in Tech for Good community canand should be and an appetite for challenging the status quo
9
Terms and conditions1 PROFICIENT SALARY As advertised
Appointment may be at an initial salary level (90 or 95 of the proficient salary)or at the proficient salary depending upon skills and abilities as assessed duringthe recruitment process
If you are a designated essential car user you will receive an Essential Car UserAllowance payment in addition to your salary
2 ANNUALTOTAL LEAVE
Annual leave is 26 days pro rata per annum from 1st January to 31st Decemberplus 4 fixed days (normally over Christmas and New Year) Additionally there isLong Service Leave of 1-5 days after 3-7 years service
3 PENSION SCHEME
Citizens Advice provides a Group Stakeholder scheme Further details of thisscheme will be provided to the successful applicant at offer and contract stage
4 LEARNING AND DEVELOPMENT
Citizens Advice has a co-ordinated staff training and development strategy Thiswill mean that training for your current job and future career developmentsrelevant to Citizens Advice will be provided and you will be encouraged to takean active role
5 INTEREST FREE LOANS
Interest-free loans are available to purchase season tickets for travel and forcareer development purposes If you are a designated essential car userinterest-free car loans are also available
6 SALARY SACRIFICE SCHEMES
Citizens Advice offers salary sacrifice pension and operates a Cycle to Workscheme which provide a tax-efficient method for employees to contribute totheir personal pension or purchase a bicycle for commuting to work
10
7 DISCLOSURE AND BARRING SERVICE CHECKS (DBS)
Some Citizens Advice positions may require the successful candidate toundergo a DBS check
8 EQUALITY AND DIVERSITY
Citizens Advice recognises the positive value of diversity promotes equality andchallenges unfair discrimination We recognise people with differentbackgrounds skills attitudes and experiences bring fresh ideas and perceptionsand we wish to encourage and harness these differences to make our servicesmore relevant and approachable Citizens Advice will not discriminate or toleratediscriminatory behaviour on the grounds of race colour sex transgenderdisability nationality national or ethnic origin religion or beliefmaritalpartnership or family status sexual orientation age social classeducational background employment status working pattern trade unionmembership or any other irrelevant factor in any aspect of employment
Our values include a commitment to equality and fairness and to valuing eachother All our employees are expected to have read and understood our Equalityand Diversity Policy and to ensure they behave in accordance with its principlesBreaches of the policy may lead to disciplinary action
9 DIGNITY AT WORK
Citizens Advice is committed to providing a culture in which all staff value eachother and are able to work together to their full potential in an inclusiveenvironment free from harassment bullying and other unacceptable forms ofbehaviour Unacceptable behaviour in the workplace will be actively dealt withall complaints will be taken seriously confidentiality will be respected andvictimisation of those that raise complaints will not be tolerated
Our values include commitments to work together and value each other - all ouremployees are expected to have read and understood our Dignity at Work Policyand to ensure they behave in accordance with its principles All staff areresponsible for helping to create and maintain a positive and inclusive workingenvironment free from bullying and harassment All managers have a particularresponsibility for ensuring a supportive and inclusive working environment inwhich dignity at work is actively promoted
11
10 PROBATIONARY POLICY
New appointments are subject to a six months probationary periodPerformance is reviewed after three months and again after six months At theend of the probationary period the outcome of the assessment may beconfirmation of post notice of dismissal or at Citizens Advicersquos discretion anextension of the probationary period by a further three months
11 POLITICAL IMPARTIALITY
An important part of the principle of impartiality is that Citizens Advice staff areseen to be upholding the principle of party political impartiality To avoidpossible misunderstanding or possible conflicts of interest guidelines have beenestablished on staff taking part in party political activities If you currently holdor are intending to stand for local or national party political office we will expectyou to tell us about this if shortlisted for interview
13 LOCATION
As advertised
14 EMPLOYMENT STATUS
As advertised
15 FLEXIBILITY
Our roles are open to discussion about flexible working which may includearrangements such as part-time working formalised flexitime fixed(non-standard) working hours working from home and job-sharing
16 HOURS OF WORK
As advertised
Normal full time working hours are 9 - 515 Monday to Friday although thesehours may vary from week to week to meet the needs of the job Staff may beable to agree a different working pattern with their manager
Citizens Advice is an operating name of The National Association of theCitizens Advice Bureaux
12
What we give our staff
We value the people who work here - and we show that in what we offer As wellas things like annual leave and our workplace pension working at CitizensAdvice means getting access to many benefits
A commitment to your development We have a coordinated stafftraining and development strategy This means that training will beprovided both for your current job and for your development
Employee assistance programme Everyone working at CitizensAdvice has immediate access to professional and completelyconfidential counselling and legal advisory services
Interest free loans We offer loans for travel season tickets and forcareer development purposes We offer interest free car loans if yoursquorea designated car user
Support when things in your life change Wersquoll be there for you withoptions for flexible working career breaks and support for parents andcarers
Great everyday deals Working at Citizens Advice gives you access to anumber of deals and discounts via our Your rewards discount scheme
You can find out more about what we offer our employees on our websitehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiescitizens-advice-staff-benefits
13
Equality and diversity atCitizens Advice
Citizens Advice is fully committed to stand up and speak up for those who faceinequality and disadvantage We want this to be reflected in the diversity of thepeople who work for us
To help us achieve this we aim to make our recruitment process as fair as it canbe We also offer support to disabled candidates to make sure no one loses outon a role because of their condition
We judge the application not the person The select panel wonrsquot seeyour personal details This makes sure each personrsquos response is judgedon its merits and not on their background
We offer a guaranteed interview scheme If you have a disability andyour application meets the minimum criteria for the post wersquoll interviewyou for it Find out more herehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiesguaranteed-interview-scheme
Wersquore a Disability Confident employer Wersquore committed to changingattitudes towards disability and making sure disabled people have thechance to fulfil their aspirations You can find out more onhttpswwwgovukguidancedisability-confident-how-to-sign-up-to-the-employer-scheme
Wersquore part of the Equality and Diversity Forum This means wersquorecommitted to progress on age disability gender race religion andbelief sexual orientation and broader equality and human rights issuesFind out more herehttpswwwcitizensadviceorgukabout-usabout-us1equality-and-the-citizens-advice-serviceequality-and-diversity-forum
Our commitment to equality runs through everything we do - read our Future ofAdvice Strategic framework to find out morehttpswwwcitizensadviceorgukabout-usabout-us1future-of-advice-our-strategic-framework-2019-22
14
Role profile
Band Senior Officer - Mid
Reporting to Senior Product Designer (dotted line to Head of Lab)
Contract FTC until 30 June 2022
Proficientsalary
pound45173 plus London Allowance (pound3520) where applicable
Location Flexible within England amp Wales Low travel required
Team overview The Citizens Advice Customer Journey team are leadingthe transformation of Citizens Advice products andservices
Role purpose Create an inclusive and coherent user experience forCitizens Advicersquos core public site and digital products Helpadvice services and content meet user needs usingProduct Design best practices and maintain CitizensAdvicersquos brand guidelines
Mainresponsibilities
Key elementsTasks ofTime
Deliver ProductDesign inproduct teams
Design accessible inclusive digital products
Creating accessible interfaces and systemswhich are easy to use for anyone on anydevice Designing using clear and effectivelayout typography and colour to clearlycommunicate function and hierarchy
Organising content and navigationeffectively on site and screen level(information architecture and wireframing)
Investigating current user journeys anddifficulties designing flow between digitaltouchpoints and considering error recovery
Choosing the right prototyping approach and
70
5
fidelity to effectively demonstrate and testproposed functionality and systems behavior
Actively participate in usability studies with arange of people using findings to makeevidence based decisions
Instill a user-centred design mindset in productteams using agile and iterative methodologiesExplain design decisions to a range of audiencesCollaborate with partners and stakeholders usinga variety of methods to build empathy and reachagreement Lead prototyping activities both paperand online as a way of rapidly testing andvalidating ideas
Embedaccessibilitybest practiceinto CitizensAdviceproducts
Advocate for accessibility and inclusive design atCitizens Advice Collaborate with product teammembers to ensure products are designedinclusively
Work with user research colleagues to test theusability of our prototypes and live designs forusers with a range of access needs
Approach all design tasks with an inclusivedesign mindset removing barriers andenabling anyone to access our advice equallyand confidently
Understand commonly used accesstechnologies and Web Content AccessibilityGuidelines (WACG) sharing your knowledgewith other product team members Researchnew areas including interactive videos andvoice setting new standards for accessibilitybest practice
10
Contribute tothe CitizensAdvice DesignSystem
Collaborate with other designers in thedevelopment of our design system contributingor enhancing well tested consistent componentsand usage guidance to help product teams dotheir best work
10
6
Keep up to date with developments in designand help to update the system and principles toreflect best practices whilst evaluating trends witha critical eye to ensure we are always designingfor genuine needs
Be an activeand positivemember of theteam
Collaborate with other discipline communitiesincluding user researchers content designersproduct people delivery managersdevelopers and service designers to build aculture in line with our organisational values
Be an active member of the UX Design teamspotting opportunities for team growth anddevelopment Contributing to the positive andefficient working of the team in deliveringagainst our organisational strategy
Take a user-centred and inclusive approachEncourage collaboration particularly withfront-end developers and user researchers andcontinually learn from people about theirexperiences
Participate in a culture of healthy critiqueSeeking out other team memberrsquos strengths andoffering your own for peer review and supportLearning from fellow designers and productteam members to improve your own work andbuild team knowledge
10
7
Person specification
Essential Criteria
Proven track record of designing products using user centred designtechniques and evidence based decision making
Experience designing and delivering workshops to explore ideas andcapture needs Passionate about coaching and engaging non-specialists inuser centred design Good communication and presentation skills
Experience working in a multi-disciplinary product teams building andtesting prototypes seeking insights from data and user research
An understanding of accessibility and inclusive design and how thisapplies to design and development of products Able to passionately shareknowledge with others
An understanding of responsive design a proficient user of design toolssuch as Figma and Sketch
Experience using a variety of prototyping methods Comfortable usingrapid prototyping techniques and able to design and iterate usingeverything from basic sketches to high fidelity prototypes confidently inchoosing the appropriate fidelity for the task
Demonstrable interaction design skills delivering interfaces and featuresthat fit a users activities and goals within the context of a range ofpotential cognitive and emotional states
An understanding of front-end web development (HTML CSS JavaScript)and experience working alongside developers to create usableperformant interfaces
Desirable criteria
Experience creating applying and updating Design systems and patternlibraries
Experience in the effective use of motion design techniques alongside anunderstanding of the accessibility considerations when designing withmotion
Understanding of how best to employ analytics and qualitative and
8
quantitative user research methods to guide concepts iteration andoptimization work
Able to articulate a vision for what design in Tech for Good community canand should be and an appetite for challenging the status quo
9
Terms and conditions1 PROFICIENT SALARY As advertised
Appointment may be at an initial salary level (90 or 95 of the proficient salary)or at the proficient salary depending upon skills and abilities as assessed duringthe recruitment process
If you are a designated essential car user you will receive an Essential Car UserAllowance payment in addition to your salary
2 ANNUALTOTAL LEAVE
Annual leave is 26 days pro rata per annum from 1st January to 31st Decemberplus 4 fixed days (normally over Christmas and New Year) Additionally there isLong Service Leave of 1-5 days after 3-7 years service
3 PENSION SCHEME
Citizens Advice provides a Group Stakeholder scheme Further details of thisscheme will be provided to the successful applicant at offer and contract stage
4 LEARNING AND DEVELOPMENT
Citizens Advice has a co-ordinated staff training and development strategy Thiswill mean that training for your current job and future career developmentsrelevant to Citizens Advice will be provided and you will be encouraged to takean active role
5 INTEREST FREE LOANS
Interest-free loans are available to purchase season tickets for travel and forcareer development purposes If you are a designated essential car userinterest-free car loans are also available
6 SALARY SACRIFICE SCHEMES
Citizens Advice offers salary sacrifice pension and operates a Cycle to Workscheme which provide a tax-efficient method for employees to contribute totheir personal pension or purchase a bicycle for commuting to work
10
7 DISCLOSURE AND BARRING SERVICE CHECKS (DBS)
Some Citizens Advice positions may require the successful candidate toundergo a DBS check
8 EQUALITY AND DIVERSITY
Citizens Advice recognises the positive value of diversity promotes equality andchallenges unfair discrimination We recognise people with differentbackgrounds skills attitudes and experiences bring fresh ideas and perceptionsand we wish to encourage and harness these differences to make our servicesmore relevant and approachable Citizens Advice will not discriminate or toleratediscriminatory behaviour on the grounds of race colour sex transgenderdisability nationality national or ethnic origin religion or beliefmaritalpartnership or family status sexual orientation age social classeducational background employment status working pattern trade unionmembership or any other irrelevant factor in any aspect of employment
Our values include a commitment to equality and fairness and to valuing eachother All our employees are expected to have read and understood our Equalityand Diversity Policy and to ensure they behave in accordance with its principlesBreaches of the policy may lead to disciplinary action
9 DIGNITY AT WORK
Citizens Advice is committed to providing a culture in which all staff value eachother and are able to work together to their full potential in an inclusiveenvironment free from harassment bullying and other unacceptable forms ofbehaviour Unacceptable behaviour in the workplace will be actively dealt withall complaints will be taken seriously confidentiality will be respected andvictimisation of those that raise complaints will not be tolerated
Our values include commitments to work together and value each other - all ouremployees are expected to have read and understood our Dignity at Work Policyand to ensure they behave in accordance with its principles All staff areresponsible for helping to create and maintain a positive and inclusive workingenvironment free from bullying and harassment All managers have a particularresponsibility for ensuring a supportive and inclusive working environment inwhich dignity at work is actively promoted
11
10 PROBATIONARY POLICY
New appointments are subject to a six months probationary periodPerformance is reviewed after three months and again after six months At theend of the probationary period the outcome of the assessment may beconfirmation of post notice of dismissal or at Citizens Advicersquos discretion anextension of the probationary period by a further three months
11 POLITICAL IMPARTIALITY
An important part of the principle of impartiality is that Citizens Advice staff areseen to be upholding the principle of party political impartiality To avoidpossible misunderstanding or possible conflicts of interest guidelines have beenestablished on staff taking part in party political activities If you currently holdor are intending to stand for local or national party political office we will expectyou to tell us about this if shortlisted for interview
13 LOCATION
As advertised
14 EMPLOYMENT STATUS
As advertised
15 FLEXIBILITY
Our roles are open to discussion about flexible working which may includearrangements such as part-time working formalised flexitime fixed(non-standard) working hours working from home and job-sharing
16 HOURS OF WORK
As advertised
Normal full time working hours are 9 - 515 Monday to Friday although thesehours may vary from week to week to meet the needs of the job Staff may beable to agree a different working pattern with their manager
Citizens Advice is an operating name of The National Association of theCitizens Advice Bureaux
12
What we give our staff
We value the people who work here - and we show that in what we offer As wellas things like annual leave and our workplace pension working at CitizensAdvice means getting access to many benefits
A commitment to your development We have a coordinated stafftraining and development strategy This means that training will beprovided both for your current job and for your development
Employee assistance programme Everyone working at CitizensAdvice has immediate access to professional and completelyconfidential counselling and legal advisory services
Interest free loans We offer loans for travel season tickets and forcareer development purposes We offer interest free car loans if yoursquorea designated car user
Support when things in your life change Wersquoll be there for you withoptions for flexible working career breaks and support for parents andcarers
Great everyday deals Working at Citizens Advice gives you access to anumber of deals and discounts via our Your rewards discount scheme
You can find out more about what we offer our employees on our websitehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiescitizens-advice-staff-benefits
13
Equality and diversity atCitizens Advice
Citizens Advice is fully committed to stand up and speak up for those who faceinequality and disadvantage We want this to be reflected in the diversity of thepeople who work for us
To help us achieve this we aim to make our recruitment process as fair as it canbe We also offer support to disabled candidates to make sure no one loses outon a role because of their condition
We judge the application not the person The select panel wonrsquot seeyour personal details This makes sure each personrsquos response is judgedon its merits and not on their background
We offer a guaranteed interview scheme If you have a disability andyour application meets the minimum criteria for the post wersquoll interviewyou for it Find out more herehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiesguaranteed-interview-scheme
Wersquore a Disability Confident employer Wersquore committed to changingattitudes towards disability and making sure disabled people have thechance to fulfil their aspirations You can find out more onhttpswwwgovukguidancedisability-confident-how-to-sign-up-to-the-employer-scheme
Wersquore part of the Equality and Diversity Forum This means wersquorecommitted to progress on age disability gender race religion andbelief sexual orientation and broader equality and human rights issuesFind out more herehttpswwwcitizensadviceorgukabout-usabout-us1equality-and-the-citizens-advice-serviceequality-and-diversity-forum
Our commitment to equality runs through everything we do - read our Future ofAdvice Strategic framework to find out morehttpswwwcitizensadviceorgukabout-usabout-us1future-of-advice-our-strategic-framework-2019-22
14
fidelity to effectively demonstrate and testproposed functionality and systems behavior
Actively participate in usability studies with arange of people using findings to makeevidence based decisions
Instill a user-centred design mindset in productteams using agile and iterative methodologiesExplain design decisions to a range of audiencesCollaborate with partners and stakeholders usinga variety of methods to build empathy and reachagreement Lead prototyping activities both paperand online as a way of rapidly testing andvalidating ideas
Embedaccessibilitybest practiceinto CitizensAdviceproducts
Advocate for accessibility and inclusive design atCitizens Advice Collaborate with product teammembers to ensure products are designedinclusively
Work with user research colleagues to test theusability of our prototypes and live designs forusers with a range of access needs
Approach all design tasks with an inclusivedesign mindset removing barriers andenabling anyone to access our advice equallyand confidently
Understand commonly used accesstechnologies and Web Content AccessibilityGuidelines (WACG) sharing your knowledgewith other product team members Researchnew areas including interactive videos andvoice setting new standards for accessibilitybest practice
10
Contribute tothe CitizensAdvice DesignSystem
Collaborate with other designers in thedevelopment of our design system contributingor enhancing well tested consistent componentsand usage guidance to help product teams dotheir best work
10
6
Keep up to date with developments in designand help to update the system and principles toreflect best practices whilst evaluating trends witha critical eye to ensure we are always designingfor genuine needs
Be an activeand positivemember of theteam
Collaborate with other discipline communitiesincluding user researchers content designersproduct people delivery managersdevelopers and service designers to build aculture in line with our organisational values
Be an active member of the UX Design teamspotting opportunities for team growth anddevelopment Contributing to the positive andefficient working of the team in deliveringagainst our organisational strategy
Take a user-centred and inclusive approachEncourage collaboration particularly withfront-end developers and user researchers andcontinually learn from people about theirexperiences
Participate in a culture of healthy critiqueSeeking out other team memberrsquos strengths andoffering your own for peer review and supportLearning from fellow designers and productteam members to improve your own work andbuild team knowledge
10
7
Person specification
Essential Criteria
Proven track record of designing products using user centred designtechniques and evidence based decision making
Experience designing and delivering workshops to explore ideas andcapture needs Passionate about coaching and engaging non-specialists inuser centred design Good communication and presentation skills
Experience working in a multi-disciplinary product teams building andtesting prototypes seeking insights from data and user research
An understanding of accessibility and inclusive design and how thisapplies to design and development of products Able to passionately shareknowledge with others
An understanding of responsive design a proficient user of design toolssuch as Figma and Sketch
Experience using a variety of prototyping methods Comfortable usingrapid prototyping techniques and able to design and iterate usingeverything from basic sketches to high fidelity prototypes confidently inchoosing the appropriate fidelity for the task
Demonstrable interaction design skills delivering interfaces and featuresthat fit a users activities and goals within the context of a range ofpotential cognitive and emotional states
An understanding of front-end web development (HTML CSS JavaScript)and experience working alongside developers to create usableperformant interfaces
Desirable criteria
Experience creating applying and updating Design systems and patternlibraries
Experience in the effective use of motion design techniques alongside anunderstanding of the accessibility considerations when designing withmotion
Understanding of how best to employ analytics and qualitative and
8
quantitative user research methods to guide concepts iteration andoptimization work
Able to articulate a vision for what design in Tech for Good community canand should be and an appetite for challenging the status quo
9
Terms and conditions1 PROFICIENT SALARY As advertised
Appointment may be at an initial salary level (90 or 95 of the proficient salary)or at the proficient salary depending upon skills and abilities as assessed duringthe recruitment process
If you are a designated essential car user you will receive an Essential Car UserAllowance payment in addition to your salary
2 ANNUALTOTAL LEAVE
Annual leave is 26 days pro rata per annum from 1st January to 31st Decemberplus 4 fixed days (normally over Christmas and New Year) Additionally there isLong Service Leave of 1-5 days after 3-7 years service
3 PENSION SCHEME
Citizens Advice provides a Group Stakeholder scheme Further details of thisscheme will be provided to the successful applicant at offer and contract stage
4 LEARNING AND DEVELOPMENT
Citizens Advice has a co-ordinated staff training and development strategy Thiswill mean that training for your current job and future career developmentsrelevant to Citizens Advice will be provided and you will be encouraged to takean active role
5 INTEREST FREE LOANS
Interest-free loans are available to purchase season tickets for travel and forcareer development purposes If you are a designated essential car userinterest-free car loans are also available
6 SALARY SACRIFICE SCHEMES
Citizens Advice offers salary sacrifice pension and operates a Cycle to Workscheme which provide a tax-efficient method for employees to contribute totheir personal pension or purchase a bicycle for commuting to work
10
7 DISCLOSURE AND BARRING SERVICE CHECKS (DBS)
Some Citizens Advice positions may require the successful candidate toundergo a DBS check
8 EQUALITY AND DIVERSITY
Citizens Advice recognises the positive value of diversity promotes equality andchallenges unfair discrimination We recognise people with differentbackgrounds skills attitudes and experiences bring fresh ideas and perceptionsand we wish to encourage and harness these differences to make our servicesmore relevant and approachable Citizens Advice will not discriminate or toleratediscriminatory behaviour on the grounds of race colour sex transgenderdisability nationality national or ethnic origin religion or beliefmaritalpartnership or family status sexual orientation age social classeducational background employment status working pattern trade unionmembership or any other irrelevant factor in any aspect of employment
Our values include a commitment to equality and fairness and to valuing eachother All our employees are expected to have read and understood our Equalityand Diversity Policy and to ensure they behave in accordance with its principlesBreaches of the policy may lead to disciplinary action
9 DIGNITY AT WORK
Citizens Advice is committed to providing a culture in which all staff value eachother and are able to work together to their full potential in an inclusiveenvironment free from harassment bullying and other unacceptable forms ofbehaviour Unacceptable behaviour in the workplace will be actively dealt withall complaints will be taken seriously confidentiality will be respected andvictimisation of those that raise complaints will not be tolerated
Our values include commitments to work together and value each other - all ouremployees are expected to have read and understood our Dignity at Work Policyand to ensure they behave in accordance with its principles All staff areresponsible for helping to create and maintain a positive and inclusive workingenvironment free from bullying and harassment All managers have a particularresponsibility for ensuring a supportive and inclusive working environment inwhich dignity at work is actively promoted
11
10 PROBATIONARY POLICY
New appointments are subject to a six months probationary periodPerformance is reviewed after three months and again after six months At theend of the probationary period the outcome of the assessment may beconfirmation of post notice of dismissal or at Citizens Advicersquos discretion anextension of the probationary period by a further three months
11 POLITICAL IMPARTIALITY
An important part of the principle of impartiality is that Citizens Advice staff areseen to be upholding the principle of party political impartiality To avoidpossible misunderstanding or possible conflicts of interest guidelines have beenestablished on staff taking part in party political activities If you currently holdor are intending to stand for local or national party political office we will expectyou to tell us about this if shortlisted for interview
13 LOCATION
As advertised
14 EMPLOYMENT STATUS
As advertised
15 FLEXIBILITY
Our roles are open to discussion about flexible working which may includearrangements such as part-time working formalised flexitime fixed(non-standard) working hours working from home and job-sharing
16 HOURS OF WORK
As advertised
Normal full time working hours are 9 - 515 Monday to Friday although thesehours may vary from week to week to meet the needs of the job Staff may beable to agree a different working pattern with their manager
Citizens Advice is an operating name of The National Association of theCitizens Advice Bureaux
12
What we give our staff
We value the people who work here - and we show that in what we offer As wellas things like annual leave and our workplace pension working at CitizensAdvice means getting access to many benefits
A commitment to your development We have a coordinated stafftraining and development strategy This means that training will beprovided both for your current job and for your development
Employee assistance programme Everyone working at CitizensAdvice has immediate access to professional and completelyconfidential counselling and legal advisory services
Interest free loans We offer loans for travel season tickets and forcareer development purposes We offer interest free car loans if yoursquorea designated car user
Support when things in your life change Wersquoll be there for you withoptions for flexible working career breaks and support for parents andcarers
Great everyday deals Working at Citizens Advice gives you access to anumber of deals and discounts via our Your rewards discount scheme
You can find out more about what we offer our employees on our websitehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiescitizens-advice-staff-benefits
13
Equality and diversity atCitizens Advice
Citizens Advice is fully committed to stand up and speak up for those who faceinequality and disadvantage We want this to be reflected in the diversity of thepeople who work for us
To help us achieve this we aim to make our recruitment process as fair as it canbe We also offer support to disabled candidates to make sure no one loses outon a role because of their condition
We judge the application not the person The select panel wonrsquot seeyour personal details This makes sure each personrsquos response is judgedon its merits and not on their background
We offer a guaranteed interview scheme If you have a disability andyour application meets the minimum criteria for the post wersquoll interviewyou for it Find out more herehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiesguaranteed-interview-scheme
Wersquore a Disability Confident employer Wersquore committed to changingattitudes towards disability and making sure disabled people have thechance to fulfil their aspirations You can find out more onhttpswwwgovukguidancedisability-confident-how-to-sign-up-to-the-employer-scheme
Wersquore part of the Equality and Diversity Forum This means wersquorecommitted to progress on age disability gender race religion andbelief sexual orientation and broader equality and human rights issuesFind out more herehttpswwwcitizensadviceorgukabout-usabout-us1equality-and-the-citizens-advice-serviceequality-and-diversity-forum
Our commitment to equality runs through everything we do - read our Future ofAdvice Strategic framework to find out morehttpswwwcitizensadviceorgukabout-usabout-us1future-of-advice-our-strategic-framework-2019-22
14
Keep up to date with developments in designand help to update the system and principles toreflect best practices whilst evaluating trends witha critical eye to ensure we are always designingfor genuine needs
Be an activeand positivemember of theteam
Collaborate with other discipline communitiesincluding user researchers content designersproduct people delivery managersdevelopers and service designers to build aculture in line with our organisational values
Be an active member of the UX Design teamspotting opportunities for team growth anddevelopment Contributing to the positive andefficient working of the team in deliveringagainst our organisational strategy
Take a user-centred and inclusive approachEncourage collaboration particularly withfront-end developers and user researchers andcontinually learn from people about theirexperiences
Participate in a culture of healthy critiqueSeeking out other team memberrsquos strengths andoffering your own for peer review and supportLearning from fellow designers and productteam members to improve your own work andbuild team knowledge
10
7
Person specification
Essential Criteria
Proven track record of designing products using user centred designtechniques and evidence based decision making
Experience designing and delivering workshops to explore ideas andcapture needs Passionate about coaching and engaging non-specialists inuser centred design Good communication and presentation skills
Experience working in a multi-disciplinary product teams building andtesting prototypes seeking insights from data and user research
An understanding of accessibility and inclusive design and how thisapplies to design and development of products Able to passionately shareknowledge with others
An understanding of responsive design a proficient user of design toolssuch as Figma and Sketch
Experience using a variety of prototyping methods Comfortable usingrapid prototyping techniques and able to design and iterate usingeverything from basic sketches to high fidelity prototypes confidently inchoosing the appropriate fidelity for the task
Demonstrable interaction design skills delivering interfaces and featuresthat fit a users activities and goals within the context of a range ofpotential cognitive and emotional states
An understanding of front-end web development (HTML CSS JavaScript)and experience working alongside developers to create usableperformant interfaces
Desirable criteria
Experience creating applying and updating Design systems and patternlibraries
Experience in the effective use of motion design techniques alongside anunderstanding of the accessibility considerations when designing withmotion
Understanding of how best to employ analytics and qualitative and
8
quantitative user research methods to guide concepts iteration andoptimization work
Able to articulate a vision for what design in Tech for Good community canand should be and an appetite for challenging the status quo
9
Terms and conditions1 PROFICIENT SALARY As advertised
Appointment may be at an initial salary level (90 or 95 of the proficient salary)or at the proficient salary depending upon skills and abilities as assessed duringthe recruitment process
If you are a designated essential car user you will receive an Essential Car UserAllowance payment in addition to your salary
2 ANNUALTOTAL LEAVE
Annual leave is 26 days pro rata per annum from 1st January to 31st Decemberplus 4 fixed days (normally over Christmas and New Year) Additionally there isLong Service Leave of 1-5 days after 3-7 years service
3 PENSION SCHEME
Citizens Advice provides a Group Stakeholder scheme Further details of thisscheme will be provided to the successful applicant at offer and contract stage
4 LEARNING AND DEVELOPMENT
Citizens Advice has a co-ordinated staff training and development strategy Thiswill mean that training for your current job and future career developmentsrelevant to Citizens Advice will be provided and you will be encouraged to takean active role
5 INTEREST FREE LOANS
Interest-free loans are available to purchase season tickets for travel and forcareer development purposes If you are a designated essential car userinterest-free car loans are also available
6 SALARY SACRIFICE SCHEMES
Citizens Advice offers salary sacrifice pension and operates a Cycle to Workscheme which provide a tax-efficient method for employees to contribute totheir personal pension or purchase a bicycle for commuting to work
10
7 DISCLOSURE AND BARRING SERVICE CHECKS (DBS)
Some Citizens Advice positions may require the successful candidate toundergo a DBS check
8 EQUALITY AND DIVERSITY
Citizens Advice recognises the positive value of diversity promotes equality andchallenges unfair discrimination We recognise people with differentbackgrounds skills attitudes and experiences bring fresh ideas and perceptionsand we wish to encourage and harness these differences to make our servicesmore relevant and approachable Citizens Advice will not discriminate or toleratediscriminatory behaviour on the grounds of race colour sex transgenderdisability nationality national or ethnic origin religion or beliefmaritalpartnership or family status sexual orientation age social classeducational background employment status working pattern trade unionmembership or any other irrelevant factor in any aspect of employment
Our values include a commitment to equality and fairness and to valuing eachother All our employees are expected to have read and understood our Equalityand Diversity Policy and to ensure they behave in accordance with its principlesBreaches of the policy may lead to disciplinary action
9 DIGNITY AT WORK
Citizens Advice is committed to providing a culture in which all staff value eachother and are able to work together to their full potential in an inclusiveenvironment free from harassment bullying and other unacceptable forms ofbehaviour Unacceptable behaviour in the workplace will be actively dealt withall complaints will be taken seriously confidentiality will be respected andvictimisation of those that raise complaints will not be tolerated
Our values include commitments to work together and value each other - all ouremployees are expected to have read and understood our Dignity at Work Policyand to ensure they behave in accordance with its principles All staff areresponsible for helping to create and maintain a positive and inclusive workingenvironment free from bullying and harassment All managers have a particularresponsibility for ensuring a supportive and inclusive working environment inwhich dignity at work is actively promoted
11
10 PROBATIONARY POLICY
New appointments are subject to a six months probationary periodPerformance is reviewed after three months and again after six months At theend of the probationary period the outcome of the assessment may beconfirmation of post notice of dismissal or at Citizens Advicersquos discretion anextension of the probationary period by a further three months
11 POLITICAL IMPARTIALITY
An important part of the principle of impartiality is that Citizens Advice staff areseen to be upholding the principle of party political impartiality To avoidpossible misunderstanding or possible conflicts of interest guidelines have beenestablished on staff taking part in party political activities If you currently holdor are intending to stand for local or national party political office we will expectyou to tell us about this if shortlisted for interview
13 LOCATION
As advertised
14 EMPLOYMENT STATUS
As advertised
15 FLEXIBILITY
Our roles are open to discussion about flexible working which may includearrangements such as part-time working formalised flexitime fixed(non-standard) working hours working from home and job-sharing
16 HOURS OF WORK
As advertised
Normal full time working hours are 9 - 515 Monday to Friday although thesehours may vary from week to week to meet the needs of the job Staff may beable to agree a different working pattern with their manager
Citizens Advice is an operating name of The National Association of theCitizens Advice Bureaux
12
What we give our staff
We value the people who work here - and we show that in what we offer As wellas things like annual leave and our workplace pension working at CitizensAdvice means getting access to many benefits
A commitment to your development We have a coordinated stafftraining and development strategy This means that training will beprovided both for your current job and for your development
Employee assistance programme Everyone working at CitizensAdvice has immediate access to professional and completelyconfidential counselling and legal advisory services
Interest free loans We offer loans for travel season tickets and forcareer development purposes We offer interest free car loans if yoursquorea designated car user
Support when things in your life change Wersquoll be there for you withoptions for flexible working career breaks and support for parents andcarers
Great everyday deals Working at Citizens Advice gives you access to anumber of deals and discounts via our Your rewards discount scheme
You can find out more about what we offer our employees on our websitehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiescitizens-advice-staff-benefits
13
Equality and diversity atCitizens Advice
Citizens Advice is fully committed to stand up and speak up for those who faceinequality and disadvantage We want this to be reflected in the diversity of thepeople who work for us
To help us achieve this we aim to make our recruitment process as fair as it canbe We also offer support to disabled candidates to make sure no one loses outon a role because of their condition
We judge the application not the person The select panel wonrsquot seeyour personal details This makes sure each personrsquos response is judgedon its merits and not on their background
We offer a guaranteed interview scheme If you have a disability andyour application meets the minimum criteria for the post wersquoll interviewyou for it Find out more herehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiesguaranteed-interview-scheme
Wersquore a Disability Confident employer Wersquore committed to changingattitudes towards disability and making sure disabled people have thechance to fulfil their aspirations You can find out more onhttpswwwgovukguidancedisability-confident-how-to-sign-up-to-the-employer-scheme
Wersquore part of the Equality and Diversity Forum This means wersquorecommitted to progress on age disability gender race religion andbelief sexual orientation and broader equality and human rights issuesFind out more herehttpswwwcitizensadviceorgukabout-usabout-us1equality-and-the-citizens-advice-serviceequality-and-diversity-forum
Our commitment to equality runs through everything we do - read our Future ofAdvice Strategic framework to find out morehttpswwwcitizensadviceorgukabout-usabout-us1future-of-advice-our-strategic-framework-2019-22
14
Person specification
Essential Criteria
Proven track record of designing products using user centred designtechniques and evidence based decision making
Experience designing and delivering workshops to explore ideas andcapture needs Passionate about coaching and engaging non-specialists inuser centred design Good communication and presentation skills
Experience working in a multi-disciplinary product teams building andtesting prototypes seeking insights from data and user research
An understanding of accessibility and inclusive design and how thisapplies to design and development of products Able to passionately shareknowledge with others
An understanding of responsive design a proficient user of design toolssuch as Figma and Sketch
Experience using a variety of prototyping methods Comfortable usingrapid prototyping techniques and able to design and iterate usingeverything from basic sketches to high fidelity prototypes confidently inchoosing the appropriate fidelity for the task
Demonstrable interaction design skills delivering interfaces and featuresthat fit a users activities and goals within the context of a range ofpotential cognitive and emotional states
An understanding of front-end web development (HTML CSS JavaScript)and experience working alongside developers to create usableperformant interfaces
Desirable criteria
Experience creating applying and updating Design systems and patternlibraries
Experience in the effective use of motion design techniques alongside anunderstanding of the accessibility considerations when designing withmotion
Understanding of how best to employ analytics and qualitative and
8
quantitative user research methods to guide concepts iteration andoptimization work
Able to articulate a vision for what design in Tech for Good community canand should be and an appetite for challenging the status quo
9
Terms and conditions1 PROFICIENT SALARY As advertised
Appointment may be at an initial salary level (90 or 95 of the proficient salary)or at the proficient salary depending upon skills and abilities as assessed duringthe recruitment process
If you are a designated essential car user you will receive an Essential Car UserAllowance payment in addition to your salary
2 ANNUALTOTAL LEAVE
Annual leave is 26 days pro rata per annum from 1st January to 31st Decemberplus 4 fixed days (normally over Christmas and New Year) Additionally there isLong Service Leave of 1-5 days after 3-7 years service
3 PENSION SCHEME
Citizens Advice provides a Group Stakeholder scheme Further details of thisscheme will be provided to the successful applicant at offer and contract stage
4 LEARNING AND DEVELOPMENT
Citizens Advice has a co-ordinated staff training and development strategy Thiswill mean that training for your current job and future career developmentsrelevant to Citizens Advice will be provided and you will be encouraged to takean active role
5 INTEREST FREE LOANS
Interest-free loans are available to purchase season tickets for travel and forcareer development purposes If you are a designated essential car userinterest-free car loans are also available
6 SALARY SACRIFICE SCHEMES
Citizens Advice offers salary sacrifice pension and operates a Cycle to Workscheme which provide a tax-efficient method for employees to contribute totheir personal pension or purchase a bicycle for commuting to work
10
7 DISCLOSURE AND BARRING SERVICE CHECKS (DBS)
Some Citizens Advice positions may require the successful candidate toundergo a DBS check
8 EQUALITY AND DIVERSITY
Citizens Advice recognises the positive value of diversity promotes equality andchallenges unfair discrimination We recognise people with differentbackgrounds skills attitudes and experiences bring fresh ideas and perceptionsand we wish to encourage and harness these differences to make our servicesmore relevant and approachable Citizens Advice will not discriminate or toleratediscriminatory behaviour on the grounds of race colour sex transgenderdisability nationality national or ethnic origin religion or beliefmaritalpartnership or family status sexual orientation age social classeducational background employment status working pattern trade unionmembership or any other irrelevant factor in any aspect of employment
Our values include a commitment to equality and fairness and to valuing eachother All our employees are expected to have read and understood our Equalityand Diversity Policy and to ensure they behave in accordance with its principlesBreaches of the policy may lead to disciplinary action
9 DIGNITY AT WORK
Citizens Advice is committed to providing a culture in which all staff value eachother and are able to work together to their full potential in an inclusiveenvironment free from harassment bullying and other unacceptable forms ofbehaviour Unacceptable behaviour in the workplace will be actively dealt withall complaints will be taken seriously confidentiality will be respected andvictimisation of those that raise complaints will not be tolerated
Our values include commitments to work together and value each other - all ouremployees are expected to have read and understood our Dignity at Work Policyand to ensure they behave in accordance with its principles All staff areresponsible for helping to create and maintain a positive and inclusive workingenvironment free from bullying and harassment All managers have a particularresponsibility for ensuring a supportive and inclusive working environment inwhich dignity at work is actively promoted
11
10 PROBATIONARY POLICY
New appointments are subject to a six months probationary periodPerformance is reviewed after three months and again after six months At theend of the probationary period the outcome of the assessment may beconfirmation of post notice of dismissal or at Citizens Advicersquos discretion anextension of the probationary period by a further three months
11 POLITICAL IMPARTIALITY
An important part of the principle of impartiality is that Citizens Advice staff areseen to be upholding the principle of party political impartiality To avoidpossible misunderstanding or possible conflicts of interest guidelines have beenestablished on staff taking part in party political activities If you currently holdor are intending to stand for local or national party political office we will expectyou to tell us about this if shortlisted for interview
13 LOCATION
As advertised
14 EMPLOYMENT STATUS
As advertised
15 FLEXIBILITY
Our roles are open to discussion about flexible working which may includearrangements such as part-time working formalised flexitime fixed(non-standard) working hours working from home and job-sharing
16 HOURS OF WORK
As advertised
Normal full time working hours are 9 - 515 Monday to Friday although thesehours may vary from week to week to meet the needs of the job Staff may beable to agree a different working pattern with their manager
Citizens Advice is an operating name of The National Association of theCitizens Advice Bureaux
12
What we give our staff
We value the people who work here - and we show that in what we offer As wellas things like annual leave and our workplace pension working at CitizensAdvice means getting access to many benefits
A commitment to your development We have a coordinated stafftraining and development strategy This means that training will beprovided both for your current job and for your development
Employee assistance programme Everyone working at CitizensAdvice has immediate access to professional and completelyconfidential counselling and legal advisory services
Interest free loans We offer loans for travel season tickets and forcareer development purposes We offer interest free car loans if yoursquorea designated car user
Support when things in your life change Wersquoll be there for you withoptions for flexible working career breaks and support for parents andcarers
Great everyday deals Working at Citizens Advice gives you access to anumber of deals and discounts via our Your rewards discount scheme
You can find out more about what we offer our employees on our websitehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiescitizens-advice-staff-benefits
13
Equality and diversity atCitizens Advice
Citizens Advice is fully committed to stand up and speak up for those who faceinequality and disadvantage We want this to be reflected in the diversity of thepeople who work for us
To help us achieve this we aim to make our recruitment process as fair as it canbe We also offer support to disabled candidates to make sure no one loses outon a role because of their condition
We judge the application not the person The select panel wonrsquot seeyour personal details This makes sure each personrsquos response is judgedon its merits and not on their background
We offer a guaranteed interview scheme If you have a disability andyour application meets the minimum criteria for the post wersquoll interviewyou for it Find out more herehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiesguaranteed-interview-scheme
Wersquore a Disability Confident employer Wersquore committed to changingattitudes towards disability and making sure disabled people have thechance to fulfil their aspirations You can find out more onhttpswwwgovukguidancedisability-confident-how-to-sign-up-to-the-employer-scheme
Wersquore part of the Equality and Diversity Forum This means wersquorecommitted to progress on age disability gender race religion andbelief sexual orientation and broader equality and human rights issuesFind out more herehttpswwwcitizensadviceorgukabout-usabout-us1equality-and-the-citizens-advice-serviceequality-and-diversity-forum
Our commitment to equality runs through everything we do - read our Future ofAdvice Strategic framework to find out morehttpswwwcitizensadviceorgukabout-usabout-us1future-of-advice-our-strategic-framework-2019-22
14
quantitative user research methods to guide concepts iteration andoptimization work
Able to articulate a vision for what design in Tech for Good community canand should be and an appetite for challenging the status quo
9
Terms and conditions1 PROFICIENT SALARY As advertised
Appointment may be at an initial salary level (90 or 95 of the proficient salary)or at the proficient salary depending upon skills and abilities as assessed duringthe recruitment process
If you are a designated essential car user you will receive an Essential Car UserAllowance payment in addition to your salary
2 ANNUALTOTAL LEAVE
Annual leave is 26 days pro rata per annum from 1st January to 31st Decemberplus 4 fixed days (normally over Christmas and New Year) Additionally there isLong Service Leave of 1-5 days after 3-7 years service
3 PENSION SCHEME
Citizens Advice provides a Group Stakeholder scheme Further details of thisscheme will be provided to the successful applicant at offer and contract stage
4 LEARNING AND DEVELOPMENT
Citizens Advice has a co-ordinated staff training and development strategy Thiswill mean that training for your current job and future career developmentsrelevant to Citizens Advice will be provided and you will be encouraged to takean active role
5 INTEREST FREE LOANS
Interest-free loans are available to purchase season tickets for travel and forcareer development purposes If you are a designated essential car userinterest-free car loans are also available
6 SALARY SACRIFICE SCHEMES
Citizens Advice offers salary sacrifice pension and operates a Cycle to Workscheme which provide a tax-efficient method for employees to contribute totheir personal pension or purchase a bicycle for commuting to work
10
7 DISCLOSURE AND BARRING SERVICE CHECKS (DBS)
Some Citizens Advice positions may require the successful candidate toundergo a DBS check
8 EQUALITY AND DIVERSITY
Citizens Advice recognises the positive value of diversity promotes equality andchallenges unfair discrimination We recognise people with differentbackgrounds skills attitudes and experiences bring fresh ideas and perceptionsand we wish to encourage and harness these differences to make our servicesmore relevant and approachable Citizens Advice will not discriminate or toleratediscriminatory behaviour on the grounds of race colour sex transgenderdisability nationality national or ethnic origin religion or beliefmaritalpartnership or family status sexual orientation age social classeducational background employment status working pattern trade unionmembership or any other irrelevant factor in any aspect of employment
Our values include a commitment to equality and fairness and to valuing eachother All our employees are expected to have read and understood our Equalityand Diversity Policy and to ensure they behave in accordance with its principlesBreaches of the policy may lead to disciplinary action
9 DIGNITY AT WORK
Citizens Advice is committed to providing a culture in which all staff value eachother and are able to work together to their full potential in an inclusiveenvironment free from harassment bullying and other unacceptable forms ofbehaviour Unacceptable behaviour in the workplace will be actively dealt withall complaints will be taken seriously confidentiality will be respected andvictimisation of those that raise complaints will not be tolerated
Our values include commitments to work together and value each other - all ouremployees are expected to have read and understood our Dignity at Work Policyand to ensure they behave in accordance with its principles All staff areresponsible for helping to create and maintain a positive and inclusive workingenvironment free from bullying and harassment All managers have a particularresponsibility for ensuring a supportive and inclusive working environment inwhich dignity at work is actively promoted
11
10 PROBATIONARY POLICY
New appointments are subject to a six months probationary periodPerformance is reviewed after three months and again after six months At theend of the probationary period the outcome of the assessment may beconfirmation of post notice of dismissal or at Citizens Advicersquos discretion anextension of the probationary period by a further three months
11 POLITICAL IMPARTIALITY
An important part of the principle of impartiality is that Citizens Advice staff areseen to be upholding the principle of party political impartiality To avoidpossible misunderstanding or possible conflicts of interest guidelines have beenestablished on staff taking part in party political activities If you currently holdor are intending to stand for local or national party political office we will expectyou to tell us about this if shortlisted for interview
13 LOCATION
As advertised
14 EMPLOYMENT STATUS
As advertised
15 FLEXIBILITY
Our roles are open to discussion about flexible working which may includearrangements such as part-time working formalised flexitime fixed(non-standard) working hours working from home and job-sharing
16 HOURS OF WORK
As advertised
Normal full time working hours are 9 - 515 Monday to Friday although thesehours may vary from week to week to meet the needs of the job Staff may beable to agree a different working pattern with their manager
Citizens Advice is an operating name of The National Association of theCitizens Advice Bureaux
12
What we give our staff
We value the people who work here - and we show that in what we offer As wellas things like annual leave and our workplace pension working at CitizensAdvice means getting access to many benefits
A commitment to your development We have a coordinated stafftraining and development strategy This means that training will beprovided both for your current job and for your development
Employee assistance programme Everyone working at CitizensAdvice has immediate access to professional and completelyconfidential counselling and legal advisory services
Interest free loans We offer loans for travel season tickets and forcareer development purposes We offer interest free car loans if yoursquorea designated car user
Support when things in your life change Wersquoll be there for you withoptions for flexible working career breaks and support for parents andcarers
Great everyday deals Working at Citizens Advice gives you access to anumber of deals and discounts via our Your rewards discount scheme
You can find out more about what we offer our employees on our websitehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiescitizens-advice-staff-benefits
13
Equality and diversity atCitizens Advice
Citizens Advice is fully committed to stand up and speak up for those who faceinequality and disadvantage We want this to be reflected in the diversity of thepeople who work for us
To help us achieve this we aim to make our recruitment process as fair as it canbe We also offer support to disabled candidates to make sure no one loses outon a role because of their condition
We judge the application not the person The select panel wonrsquot seeyour personal details This makes sure each personrsquos response is judgedon its merits and not on their background
We offer a guaranteed interview scheme If you have a disability andyour application meets the minimum criteria for the post wersquoll interviewyou for it Find out more herehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiesguaranteed-interview-scheme
Wersquore a Disability Confident employer Wersquore committed to changingattitudes towards disability and making sure disabled people have thechance to fulfil their aspirations You can find out more onhttpswwwgovukguidancedisability-confident-how-to-sign-up-to-the-employer-scheme
Wersquore part of the Equality and Diversity Forum This means wersquorecommitted to progress on age disability gender race religion andbelief sexual orientation and broader equality and human rights issuesFind out more herehttpswwwcitizensadviceorgukabout-usabout-us1equality-and-the-citizens-advice-serviceequality-and-diversity-forum
Our commitment to equality runs through everything we do - read our Future ofAdvice Strategic framework to find out morehttpswwwcitizensadviceorgukabout-usabout-us1future-of-advice-our-strategic-framework-2019-22
14
Terms and conditions1 PROFICIENT SALARY As advertised
Appointment may be at an initial salary level (90 or 95 of the proficient salary)or at the proficient salary depending upon skills and abilities as assessed duringthe recruitment process
If you are a designated essential car user you will receive an Essential Car UserAllowance payment in addition to your salary
2 ANNUALTOTAL LEAVE
Annual leave is 26 days pro rata per annum from 1st January to 31st Decemberplus 4 fixed days (normally over Christmas and New Year) Additionally there isLong Service Leave of 1-5 days after 3-7 years service
3 PENSION SCHEME
Citizens Advice provides a Group Stakeholder scheme Further details of thisscheme will be provided to the successful applicant at offer and contract stage
4 LEARNING AND DEVELOPMENT
Citizens Advice has a co-ordinated staff training and development strategy Thiswill mean that training for your current job and future career developmentsrelevant to Citizens Advice will be provided and you will be encouraged to takean active role
5 INTEREST FREE LOANS
Interest-free loans are available to purchase season tickets for travel and forcareer development purposes If you are a designated essential car userinterest-free car loans are also available
6 SALARY SACRIFICE SCHEMES
Citizens Advice offers salary sacrifice pension and operates a Cycle to Workscheme which provide a tax-efficient method for employees to contribute totheir personal pension or purchase a bicycle for commuting to work
10
7 DISCLOSURE AND BARRING SERVICE CHECKS (DBS)
Some Citizens Advice positions may require the successful candidate toundergo a DBS check
8 EQUALITY AND DIVERSITY
Citizens Advice recognises the positive value of diversity promotes equality andchallenges unfair discrimination We recognise people with differentbackgrounds skills attitudes and experiences bring fresh ideas and perceptionsand we wish to encourage and harness these differences to make our servicesmore relevant and approachable Citizens Advice will not discriminate or toleratediscriminatory behaviour on the grounds of race colour sex transgenderdisability nationality national or ethnic origin religion or beliefmaritalpartnership or family status sexual orientation age social classeducational background employment status working pattern trade unionmembership or any other irrelevant factor in any aspect of employment
Our values include a commitment to equality and fairness and to valuing eachother All our employees are expected to have read and understood our Equalityand Diversity Policy and to ensure they behave in accordance with its principlesBreaches of the policy may lead to disciplinary action
9 DIGNITY AT WORK
Citizens Advice is committed to providing a culture in which all staff value eachother and are able to work together to their full potential in an inclusiveenvironment free from harassment bullying and other unacceptable forms ofbehaviour Unacceptable behaviour in the workplace will be actively dealt withall complaints will be taken seriously confidentiality will be respected andvictimisation of those that raise complaints will not be tolerated
Our values include commitments to work together and value each other - all ouremployees are expected to have read and understood our Dignity at Work Policyand to ensure they behave in accordance with its principles All staff areresponsible for helping to create and maintain a positive and inclusive workingenvironment free from bullying and harassment All managers have a particularresponsibility for ensuring a supportive and inclusive working environment inwhich dignity at work is actively promoted
11
10 PROBATIONARY POLICY
New appointments are subject to a six months probationary periodPerformance is reviewed after three months and again after six months At theend of the probationary period the outcome of the assessment may beconfirmation of post notice of dismissal or at Citizens Advicersquos discretion anextension of the probationary period by a further three months
11 POLITICAL IMPARTIALITY
An important part of the principle of impartiality is that Citizens Advice staff areseen to be upholding the principle of party political impartiality To avoidpossible misunderstanding or possible conflicts of interest guidelines have beenestablished on staff taking part in party political activities If you currently holdor are intending to stand for local or national party political office we will expectyou to tell us about this if shortlisted for interview
13 LOCATION
As advertised
14 EMPLOYMENT STATUS
As advertised
15 FLEXIBILITY
Our roles are open to discussion about flexible working which may includearrangements such as part-time working formalised flexitime fixed(non-standard) working hours working from home and job-sharing
16 HOURS OF WORK
As advertised
Normal full time working hours are 9 - 515 Monday to Friday although thesehours may vary from week to week to meet the needs of the job Staff may beable to agree a different working pattern with their manager
Citizens Advice is an operating name of The National Association of theCitizens Advice Bureaux
12
What we give our staff
We value the people who work here - and we show that in what we offer As wellas things like annual leave and our workplace pension working at CitizensAdvice means getting access to many benefits
A commitment to your development We have a coordinated stafftraining and development strategy This means that training will beprovided both for your current job and for your development
Employee assistance programme Everyone working at CitizensAdvice has immediate access to professional and completelyconfidential counselling and legal advisory services
Interest free loans We offer loans for travel season tickets and forcareer development purposes We offer interest free car loans if yoursquorea designated car user
Support when things in your life change Wersquoll be there for you withoptions for flexible working career breaks and support for parents andcarers
Great everyday deals Working at Citizens Advice gives you access to anumber of deals and discounts via our Your rewards discount scheme
You can find out more about what we offer our employees on our websitehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiescitizens-advice-staff-benefits
13
Equality and diversity atCitizens Advice
Citizens Advice is fully committed to stand up and speak up for those who faceinequality and disadvantage We want this to be reflected in the diversity of thepeople who work for us
To help us achieve this we aim to make our recruitment process as fair as it canbe We also offer support to disabled candidates to make sure no one loses outon a role because of their condition
We judge the application not the person The select panel wonrsquot seeyour personal details This makes sure each personrsquos response is judgedon its merits and not on their background
We offer a guaranteed interview scheme If you have a disability andyour application meets the minimum criteria for the post wersquoll interviewyou for it Find out more herehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiesguaranteed-interview-scheme
Wersquore a Disability Confident employer Wersquore committed to changingattitudes towards disability and making sure disabled people have thechance to fulfil their aspirations You can find out more onhttpswwwgovukguidancedisability-confident-how-to-sign-up-to-the-employer-scheme
Wersquore part of the Equality and Diversity Forum This means wersquorecommitted to progress on age disability gender race religion andbelief sexual orientation and broader equality and human rights issuesFind out more herehttpswwwcitizensadviceorgukabout-usabout-us1equality-and-the-citizens-advice-serviceequality-and-diversity-forum
Our commitment to equality runs through everything we do - read our Future ofAdvice Strategic framework to find out morehttpswwwcitizensadviceorgukabout-usabout-us1future-of-advice-our-strategic-framework-2019-22
14
7 DISCLOSURE AND BARRING SERVICE CHECKS (DBS)
Some Citizens Advice positions may require the successful candidate toundergo a DBS check
8 EQUALITY AND DIVERSITY
Citizens Advice recognises the positive value of diversity promotes equality andchallenges unfair discrimination We recognise people with differentbackgrounds skills attitudes and experiences bring fresh ideas and perceptionsand we wish to encourage and harness these differences to make our servicesmore relevant and approachable Citizens Advice will not discriminate or toleratediscriminatory behaviour on the grounds of race colour sex transgenderdisability nationality national or ethnic origin religion or beliefmaritalpartnership or family status sexual orientation age social classeducational background employment status working pattern trade unionmembership or any other irrelevant factor in any aspect of employment
Our values include a commitment to equality and fairness and to valuing eachother All our employees are expected to have read and understood our Equalityand Diversity Policy and to ensure they behave in accordance with its principlesBreaches of the policy may lead to disciplinary action
9 DIGNITY AT WORK
Citizens Advice is committed to providing a culture in which all staff value eachother and are able to work together to their full potential in an inclusiveenvironment free from harassment bullying and other unacceptable forms ofbehaviour Unacceptable behaviour in the workplace will be actively dealt withall complaints will be taken seriously confidentiality will be respected andvictimisation of those that raise complaints will not be tolerated
Our values include commitments to work together and value each other - all ouremployees are expected to have read and understood our Dignity at Work Policyand to ensure they behave in accordance with its principles All staff areresponsible for helping to create and maintain a positive and inclusive workingenvironment free from bullying and harassment All managers have a particularresponsibility for ensuring a supportive and inclusive working environment inwhich dignity at work is actively promoted
11
10 PROBATIONARY POLICY
New appointments are subject to a six months probationary periodPerformance is reviewed after three months and again after six months At theend of the probationary period the outcome of the assessment may beconfirmation of post notice of dismissal or at Citizens Advicersquos discretion anextension of the probationary period by a further three months
11 POLITICAL IMPARTIALITY
An important part of the principle of impartiality is that Citizens Advice staff areseen to be upholding the principle of party political impartiality To avoidpossible misunderstanding or possible conflicts of interest guidelines have beenestablished on staff taking part in party political activities If you currently holdor are intending to stand for local or national party political office we will expectyou to tell us about this if shortlisted for interview
13 LOCATION
As advertised
14 EMPLOYMENT STATUS
As advertised
15 FLEXIBILITY
Our roles are open to discussion about flexible working which may includearrangements such as part-time working formalised flexitime fixed(non-standard) working hours working from home and job-sharing
16 HOURS OF WORK
As advertised
Normal full time working hours are 9 - 515 Monday to Friday although thesehours may vary from week to week to meet the needs of the job Staff may beable to agree a different working pattern with their manager
Citizens Advice is an operating name of The National Association of theCitizens Advice Bureaux
12
What we give our staff
We value the people who work here - and we show that in what we offer As wellas things like annual leave and our workplace pension working at CitizensAdvice means getting access to many benefits
A commitment to your development We have a coordinated stafftraining and development strategy This means that training will beprovided both for your current job and for your development
Employee assistance programme Everyone working at CitizensAdvice has immediate access to professional and completelyconfidential counselling and legal advisory services
Interest free loans We offer loans for travel season tickets and forcareer development purposes We offer interest free car loans if yoursquorea designated car user
Support when things in your life change Wersquoll be there for you withoptions for flexible working career breaks and support for parents andcarers
Great everyday deals Working at Citizens Advice gives you access to anumber of deals and discounts via our Your rewards discount scheme
You can find out more about what we offer our employees on our websitehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiescitizens-advice-staff-benefits
13
Equality and diversity atCitizens Advice
Citizens Advice is fully committed to stand up and speak up for those who faceinequality and disadvantage We want this to be reflected in the diversity of thepeople who work for us
To help us achieve this we aim to make our recruitment process as fair as it canbe We also offer support to disabled candidates to make sure no one loses outon a role because of their condition
We judge the application not the person The select panel wonrsquot seeyour personal details This makes sure each personrsquos response is judgedon its merits and not on their background
We offer a guaranteed interview scheme If you have a disability andyour application meets the minimum criteria for the post wersquoll interviewyou for it Find out more herehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiesguaranteed-interview-scheme
Wersquore a Disability Confident employer Wersquore committed to changingattitudes towards disability and making sure disabled people have thechance to fulfil their aspirations You can find out more onhttpswwwgovukguidancedisability-confident-how-to-sign-up-to-the-employer-scheme
Wersquore part of the Equality and Diversity Forum This means wersquorecommitted to progress on age disability gender race religion andbelief sexual orientation and broader equality and human rights issuesFind out more herehttpswwwcitizensadviceorgukabout-usabout-us1equality-and-the-citizens-advice-serviceequality-and-diversity-forum
Our commitment to equality runs through everything we do - read our Future ofAdvice Strategic framework to find out morehttpswwwcitizensadviceorgukabout-usabout-us1future-of-advice-our-strategic-framework-2019-22
14
10 PROBATIONARY POLICY
New appointments are subject to a six months probationary periodPerformance is reviewed after three months and again after six months At theend of the probationary period the outcome of the assessment may beconfirmation of post notice of dismissal or at Citizens Advicersquos discretion anextension of the probationary period by a further three months
11 POLITICAL IMPARTIALITY
An important part of the principle of impartiality is that Citizens Advice staff areseen to be upholding the principle of party political impartiality To avoidpossible misunderstanding or possible conflicts of interest guidelines have beenestablished on staff taking part in party political activities If you currently holdor are intending to stand for local or national party political office we will expectyou to tell us about this if shortlisted for interview
13 LOCATION
As advertised
14 EMPLOYMENT STATUS
As advertised
15 FLEXIBILITY
Our roles are open to discussion about flexible working which may includearrangements such as part-time working formalised flexitime fixed(non-standard) working hours working from home and job-sharing
16 HOURS OF WORK
As advertised
Normal full time working hours are 9 - 515 Monday to Friday although thesehours may vary from week to week to meet the needs of the job Staff may beable to agree a different working pattern with their manager
Citizens Advice is an operating name of The National Association of theCitizens Advice Bureaux
12
What we give our staff
We value the people who work here - and we show that in what we offer As wellas things like annual leave and our workplace pension working at CitizensAdvice means getting access to many benefits
A commitment to your development We have a coordinated stafftraining and development strategy This means that training will beprovided both for your current job and for your development
Employee assistance programme Everyone working at CitizensAdvice has immediate access to professional and completelyconfidential counselling and legal advisory services
Interest free loans We offer loans for travel season tickets and forcareer development purposes We offer interest free car loans if yoursquorea designated car user
Support when things in your life change Wersquoll be there for you withoptions for flexible working career breaks and support for parents andcarers
Great everyday deals Working at Citizens Advice gives you access to anumber of deals and discounts via our Your rewards discount scheme
You can find out more about what we offer our employees on our websitehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiescitizens-advice-staff-benefits
13
Equality and diversity atCitizens Advice
Citizens Advice is fully committed to stand up and speak up for those who faceinequality and disadvantage We want this to be reflected in the diversity of thepeople who work for us
To help us achieve this we aim to make our recruitment process as fair as it canbe We also offer support to disabled candidates to make sure no one loses outon a role because of their condition
We judge the application not the person The select panel wonrsquot seeyour personal details This makes sure each personrsquos response is judgedon its merits and not on their background
We offer a guaranteed interview scheme If you have a disability andyour application meets the minimum criteria for the post wersquoll interviewyou for it Find out more herehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiesguaranteed-interview-scheme
Wersquore a Disability Confident employer Wersquore committed to changingattitudes towards disability and making sure disabled people have thechance to fulfil their aspirations You can find out more onhttpswwwgovukguidancedisability-confident-how-to-sign-up-to-the-employer-scheme
Wersquore part of the Equality and Diversity Forum This means wersquorecommitted to progress on age disability gender race religion andbelief sexual orientation and broader equality and human rights issuesFind out more herehttpswwwcitizensadviceorgukabout-usabout-us1equality-and-the-citizens-advice-serviceequality-and-diversity-forum
Our commitment to equality runs through everything we do - read our Future ofAdvice Strategic framework to find out morehttpswwwcitizensadviceorgukabout-usabout-us1future-of-advice-our-strategic-framework-2019-22
14
What we give our staff
We value the people who work here - and we show that in what we offer As wellas things like annual leave and our workplace pension working at CitizensAdvice means getting access to many benefits
A commitment to your development We have a coordinated stafftraining and development strategy This means that training will beprovided both for your current job and for your development
Employee assistance programme Everyone working at CitizensAdvice has immediate access to professional and completelyconfidential counselling and legal advisory services
Interest free loans We offer loans for travel season tickets and forcareer development purposes We offer interest free car loans if yoursquorea designated car user
Support when things in your life change Wersquoll be there for you withoptions for flexible working career breaks and support for parents andcarers
Great everyday deals Working at Citizens Advice gives you access to anumber of deals and discounts via our Your rewards discount scheme
You can find out more about what we offer our employees on our websitehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiescitizens-advice-staff-benefits
13
Equality and diversity atCitizens Advice
Citizens Advice is fully committed to stand up and speak up for those who faceinequality and disadvantage We want this to be reflected in the diversity of thepeople who work for us
To help us achieve this we aim to make our recruitment process as fair as it canbe We also offer support to disabled candidates to make sure no one loses outon a role because of their condition
We judge the application not the person The select panel wonrsquot seeyour personal details This makes sure each personrsquos response is judgedon its merits and not on their background
We offer a guaranteed interview scheme If you have a disability andyour application meets the minimum criteria for the post wersquoll interviewyou for it Find out more herehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiesguaranteed-interview-scheme
Wersquore a Disability Confident employer Wersquore committed to changingattitudes towards disability and making sure disabled people have thechance to fulfil their aspirations You can find out more onhttpswwwgovukguidancedisability-confident-how-to-sign-up-to-the-employer-scheme
Wersquore part of the Equality and Diversity Forum This means wersquorecommitted to progress on age disability gender race religion andbelief sexual orientation and broader equality and human rights issuesFind out more herehttpswwwcitizensadviceorgukabout-usabout-us1equality-and-the-citizens-advice-serviceequality-and-diversity-forum
Our commitment to equality runs through everything we do - read our Future ofAdvice Strategic framework to find out morehttpswwwcitizensadviceorgukabout-usabout-us1future-of-advice-our-strategic-framework-2019-22
14
Equality and diversity atCitizens Advice
Citizens Advice is fully committed to stand up and speak up for those who faceinequality and disadvantage We want this to be reflected in the diversity of thepeople who work for us
To help us achieve this we aim to make our recruitment process as fair as it canbe We also offer support to disabled candidates to make sure no one loses outon a role because of their condition
We judge the application not the person The select panel wonrsquot seeyour personal details This makes sure each personrsquos response is judgedon its merits and not on their background
We offer a guaranteed interview scheme If you have a disability andyour application meets the minimum criteria for the post wersquoll interviewyou for it Find out more herehttpswwwcitizensadviceorgukabout-usjob-and-voluntary-opportunitiescitizens-advice-job-opportunitiesguaranteed-interview-scheme
Wersquore a Disability Confident employer Wersquore committed to changingattitudes towards disability and making sure disabled people have thechance to fulfil their aspirations You can find out more onhttpswwwgovukguidancedisability-confident-how-to-sign-up-to-the-employer-scheme
Wersquore part of the Equality and Diversity Forum This means wersquorecommitted to progress on age disability gender race religion andbelief sexual orientation and broader equality and human rights issuesFind out more herehttpswwwcitizensadviceorgukabout-usabout-us1equality-and-the-citizens-advice-serviceequality-and-diversity-forum
Our commitment to equality runs through everything we do - read our Future ofAdvice Strategic framework to find out morehttpswwwcitizensadviceorgukabout-usabout-us1future-of-advice-our-strategic-framework-2019-22
14
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