Product Correction Notice - Avaya

Product Correction Notice # 2095S

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Product Correction Notice (PCN)

Issue Date: Supplement Date:

10-June-2019 22-February-2022

Expiration Date: NA

PCN Number: 2095S

SECTION 1 - CUSTOMER NOTICE

Products

affected by this PCN:

Avaya Aura® Communication Manager 8.1.x Simplex vAppliance and Duplex vAppliance running on Avaya Aura® Appliance Virtualization Platform (AVP) on Avaya provided servers: Avaya S8300E, Common Servers R2 and R3 (Dell® PowerEdge R620, Dell® PowerEdge R630, HP® ProLiant DL 360p G8, HP® ProLiant DL 360 G9), and Avaya Converged Platform 120 (ACP 120 - Dell® PowerEdge R640). Simplex and Duplex vAppliance running on VMware® vSphere® ESXi infrastructures on VMware® certified hardware and Avaya Converged Platform 130 (ACP 130 - Dell® PowerEdge R640). Simplex and Duplex vAppliance running on Amazon Web Services (AWS) and Simplex and Duplex vAppliance running on Kernel-based Virtual Machine (KVM). It also supports Software Only deployment on VMware, KVM, AWS, Microsoft Azure, Google Cloud, IBM Bluemix. Infrastructure as a Service support on Google Cloud and Microsoft Azure.

Description: 22 February 2022 – Supplement 14 of this PCN introduces Communication Manager 8.1.3.4 (Service Pack 4 on Feature Pack 3).

• Communication Manager 8.1.3.4 (01.0.890.0-27348.tar; PLDS ID CM000001575). This Service Pack only applies to CM 8.1.0.x R018x.00.0.890.0 and is not applicable to any other CM software loads/releases. This Service Pack is applicable to all the 8.1 OVAs and ISO image and must be activated after CM 8.1.0.0.0 is deployed. If any previous Feature Pack/Service Pack was already applied, please deactivate and then activate 8.1.3.4.

• Appliance Virtualization Platform (AVP) 8.1.3.3.0.02 (avaya-avp-8.1.3.3.0.02.iso or

upgrade-avaya-avp-8.1.3.3.0.02.zip). This Communication Manager service pack was verified

and is compatible with AVP release 8.1.3.3.0.02. See PCN2097S for more information. AVP

must be upgraded to the compatible release before upgrading CM. Note that there was no

need for an update to AVP/AVPU 8.1.3.3 this cycle.

• Communication Manager 8.1 Security Service Pack #17 launches coincident with CM 8.1.3.4. This release of Security Updates did not require a new Kernel Service Pack. Kernel Service Pack #16 should continue to be used. Reference PCN 2107S for details. This is NOT applicable to the Software Only Offer. Beginning December 2020, Security Service Packs (SSPs ) and Kernel Service Packs (KSPs) are released on a more frequent cadence. This means that SSPs and KSPs may also be available between application Service Packs/Feature Packs. This is tracked in the referenced Communication Manager SSP/KSP PCN 2107S.

• Communication Manager 8.1.3.4 removes all instances of Log4j as it is not utilized in CM 8.1.x.

14 October 2021 – Supplement 13-1 of this PCN corrects the 8.1.3.3 service pack release string to 01.0.890.0-27168.tar.

11 October 2021 – Supplement 13 of this PCN introduces Communication Manager 8.1.3.3 (Service Pack 3 on Feature Pack 3).

• Communication Manager 8.1.3.3 (01.0.890.0-27168.tar; PLDS ID CM000001568). This Service Pack only applies to CM 8.1.0.x R018x.00.0.890.0 and is not applicable to any other







CM software loads/releases. This Service Pack is applicable to all the 8.1 OVAs and ISO image and must be activated after CM 8.1.0.0.0 is deployed. If any previous Feature Pack/Service Pack was already applied, please deactivate and then activate 8.1.3.3.

• Appliance Virtualization Platform (AVP) 8.1.3.3.0.02 (avaya-avp-8.1.3.3.0.02.iso or upgrade-avaya-avp-8.1.3.3.0.02.zip). This Communication Manager service pack was verified and is compatible with AVP release 8.1.3.3.0.02. See PCN2097S for more information. AVP must be upgraded to the compatible release before upgrading CM.

• Communication Manager 8.1 Security Service Pack #14 and Kernel Service Pack #14 launch coincident with CM 8.1.3.3. Reference PCN 2107S for details. These are NOT applicable to the Software Only Offer. Beginning December 2020, Security Service Packs (SSPs ) and Kernel Service Packs (KSPs) are released on a more frequent cadence. This means that SSPs and KSPs may also be available between application Service Packs/Feature Packs. This is tracked in the referenced Communication Manager SSP/KSP PCN 2107S.

22 June 2021 – Supplement 12-1 of this PCN corrects the third bullet of Description below to say “Communication Manager 8.1 Security Service Pack #10 launched June 14, 2021.”

21 June 2021 – Supplement 12 of this PCN introduces Communication Manager 8.1.3.2 (Service Pack 2 on Feature Pack 3).


• Appliance Virtualization Platform (AVP) 8.1.3.2.0.07 (avaya-avp-8.1.3.2.0.07.iso or upgrade-avaya-avp-8.1.3.2.0.07.zip.) This Communication Manager service pack was verified and is compatible with AVP release 8.1.3.2.0.07. See PCN2097S for more information. AVP must be upgraded to the compatible release before upgrading CM.

• Communication Manager 8.1 Security Service Pack #10 launched June 14, 2021. This release of Security Updates did not require a new Kernel Service Pack. Kernel Service Pack #9 should continue to be used. Reference PCN 2107S for details. These Security Updates are NOT applicable to the Software Only Offer. Beginning December 2020, Security Service Packs (SSPs ) and Kernel Service Packs (KSPs) are released on a more frequent cadence. This means that SSPs and KSPs may also be available between application Service Packs/Feature Packs. This is tracked in the referenced Communication Manager SSP/KSP PCN 2107S.

05 March 2021 – Supplement 11 of this PCN introduces updated Communication Manager 8.1E OVAs to address the issue identified in PSN020515u – Deployment of Avaya Aura® Communication

Manager (CM) 8.1E OVA via SDM fails on ESXi 7.0.

The PLDS download IDs will be the same, but the OVAs are updated. The file name has changed to reflect a new version number and the checksum is updated.

Existing customers on the previous 8.1E OVAs (08.1.0.0.890-e67-1E.ova) do not need to redeploy the new OVAs.

• Communication Manager 8.1E OVAs to support disk encryption (updated). o Communication Manager Simplex 8.1E OVA (CM-Simplex-08.1.0.0.890-e67-2E.ova;

PLDS ID CM000001538). o Communication Manager Duplex 8.1E OVA (CM-Duplex-08.1.0.0.890-e67-2E.ova;

PLDS ID CM000001539).

08 Feb 2021 – Supplement 10 of this PCN introduces Communication Manager 8.1.3.1 (Service Pack 1 on Feature Pack 3).

https://downloads.avaya.com/css/P8/documents/101073950









• Communication Manager 8.1 Security Service Pack #7 and Kernel Service Pack #7 launch coincident with CM 8.1.3.1. Reference PCN 2107S for details. These are NOT applicable to the Software Only Offer. Beginning December 2020, Security Service Packs (SSPs ) and Kernel Service Packs (KSPs) are released on a more frequent cadence. This means that SSPs and KSPs may also be available between application Service Packs/Feature Packs. This is tracked in the referenced Communication Manager SSP/KSP PCN 2107S.

21 Dec 2020 – Supplement 9 of this PCN introduces Communication Manager 8.1.3.0.1 (8.1.0.0 Feature Pack 3 Hot Fix 1). With the introduction of CM 8.1.3.0.1 Feature Pack with Hot Fix, the 8.1.3.0.0 Feature Pack is now obsolete. It is highly recommended that customers on 8.1.3.0.0 apply the 8.1.3.0.1 Feature Pack with Hot Fix . New installations/upgrades should utilize 8.1.3.0.1. Refer to the Avaya Aura 8.1.x Release Notes for details on the updates delivered to CM 8.1.3.0.1.

• Communication Manager 8.1.3.0.1 Feature Pack with Hot Fix (01.0.890.0-26685.tar; PLDS ID CM000001550). This feature pack hot fix only applies to CM 8.1.0.x R018x.00.0.890.0 and is not applicable to any other CM software loads/releases. This feature pack hot fix is applicable to all the 8.1 OVAs and ISO image and must be activated after CM 8.1.0.0.0 is deployed. If any previous Feature Pack/Service Pack was already applied, please deactivate and then activate 8.1.3.0.1. This feature pack hot fix follows the same installation/update rules as a Service Pack or Feature Pack and has the same service impacts as application of a Service Pack or Feature Pack.

• Appliance Virtualization Platform (AVP) 8.1.3.0.0.15 (avaya-avp-8.1.3.0.0.15.iso or upgrade-avaya-avp-8.1.3.0.0.15.zip.) This Communication Manager Feature Pack with Hot Fix was verified and is compatible with AVP release 8.1.3.0.0.15. See PCN2097S for more information. AVP must be upgraded to the compatible release before upgrading CM.

12 Oct 2020 – Supplement 8 of this PCN introduces Communication Manager 8.1.3.0 (8.1.0.0 Feature Pack 3)

• Communication Manager 8.1.3.0 Feature Pack (01.0.890.0-26568.tar; PLDS ID CM000001545). This feature pack only applies to CM 8.1.0.x R018x.00.0.890.0 and is not applicable to any other CM software loads/releases. This Feature Pack is applicable to all the 8.1 OVAs and ISO image and must be activated after CM 8.1.0.0.0 is deployed. If any previous Feature Pack/Service Pack was already applied, please deactivate and then activate 8.1.3.0. Replaced by CM 8.1.3.0.1 December 21, 2020 - see Supplement 9 above.

• Appliance Virtualization Platform (AVP) 8.1.3.0.0.15 (avaya-avp-8.1.3.0.0.15.iso or upgrade-avaya-avp-8.1.3.0.0.15.zip.) This Communication Manager feature pack was verified and is compatible with AVP release 8.1.3.0.0.15. See PCN2097S for more information. AVP must be upgraded to the compatible release before upgrading CM.

• Communication Manager 8.1 Security Service Pack #5 and Kernel Service Pack #5 launch coincident with CM 8.1.3. Reference PCN 2107S for details. These are NOT applicable to the Software Only Offer.







18 Sept 2020 – Supplement 7 of this PCN introduces an updated Communication Manager 8.1 ISO image to address issues with differences in RHEL repositories that have changed since the CM 8.1 ISO image was originally released in 2019. These repository changes can result in the installer failing to install the CM 8.1 ISO. In 2019, RHEL 7.6 was current. Since then, new RHEL 7 versions were released (RHEL 7.7, 7.8), with some changes to existing RPMs. This issue impacts the following scenarios and the installer will fail to install the original CM 8.1 ISO.

• For Azure deployments, the RHEL 7.6 VMs use the RHEL EUS 7.6 repository which no longer includes the 'extra' packages. Consequently, the repository is now missing a RPM that the original CM 8.1 .iso requires.

• On other environments, with yum using the latest server 7.8 RHEL repository, Red Hat obsoleted one RPM that is required by the original CM 8.1 .iso.

The CM 8.1 ISO file name has changed to reflect a new version number, the checksum is updated, and a new PLDS ID is associated with the new ISO.

• Communication Manager 8.1.0.0.0 Software Only Simplex/Duplex ISO (CM-08.1.0.0.890-e67-1.iso; PLDS ID CM000001544)

Note I: If a system was updated with the previous CM 8.1 .iso and the installer did not fail, there is no need to reinstall CM 8.1 using this revised CM 8.1 .iso. Note II: Always refresh the System Manager SUM Version XML file list if using Solution Deployment Manager. PLDS Download ID: SMGRSUM0001. 07 April 2020 – Supplement 6 of this PCN introduces updated Communication Manager 8.1 OVAs to address the expiration of the Avaya signing certificate used for Avaya Aura® OVAs. Reference PSN020463u - Avaya Aura® OVA Certificate Expiry. The PLDS download IDs will be the same, but the OVAs are updated. No changes to software or functionality have occurred in these new OVAs. The certificate and the signature file are renewed in the new OVAs. The OVA file name has changed to reflect a new version number and the checksum is updated.

• Communication Manager 8.1 OVAs (updated). o Communication Manager Simplex 8.1.0.0.0 OVA

(CM-Simplex-08.1.0.0.890-e67-1.ova; PLDS ID CM000001510). o Communication Manager Duplex 8.1.0.0.0 OVA

(CM-Duplex-08.1.0.0.890-e67-1.ova; PLDS ID CM000001511). 01 April 2020 – Supplement 5 of this PCN introduces updated Communication Manager 8.1E OVAs to address the expiration of the Avaya signing certificate used for Avaya Aura® OVAs. Reference PSN020463u - Avaya Aura® OVA Certificate Expiry. The PLDS download IDs will be the same, but the OVAs are updated. No changes to software or functionality have occurred in these new OVAs. The certificate and the signature file are renewed in the new OVAs. The OVA file name has changed to reflect a new version number and the checksum is updated.

• Communication Manager 8.1E OVAs to support disk encryption (updated). o Communication Manager Simplex 8.1E OVA (CM-Simplex-08.1.0.0.890-e67-1E.ova;

PLDS ID CM000001538). Updated – see Supplement 11 above. o Communication Manager Duplex 8.1E OVA (CM-Duplex-08.1.0.0.890-e67-1E.ova;

PLDS ID CM000001539). Updated – see Supplement 11 above.







02 March 2020 – Supplement 4 of this PCN introduces Communication Manager 8.1.2.0 (8.1.0.0 Feature Pack 2) and new 8.1E OVAs required for disk encryption functionality. Existing customers on 8.1.x do not need to redeploy with the 8.1E OVA unless they desire disk encryption. Existing customers on 8.1.x can apply the 8.1.2.0 Feature Pack if they do not require encryption.

• Communication Manager 8.1.2.0 Feature Pack (01.0.890.0-26095.tar; PLDS ID CM000001529). This feature pack only applies to CM 8.1.0.x R018x.00.0.890.0 and is not applicable to any other CM software loads/releases. This Feature Pack is applicable to all the 8.1 OVAs and ISO image and must be activated after CM 8.1.0.0.0 is deployed. If any previous Feature Pack/Service Pack was already applied, please deactivate and then activate 8.1.2.0.



• Communication Manager 8.1E OVAs to support disk encryption. With the new 8.1E OVAs, customers utilizing AVP or VMware based systems are able to activate disk encryption during OVA installation. This requires both the 8.1E OVA and the 8.1.2 Feature Pack. Existing customers on 8.1.x can apply the 8.1.2.0 Feature Pack if they do not require encryption. The 8.1E OVA can be deployed with Data Encryption enabled or disabled. Tentative target availability March 16, 2020.

o Communication Manager Simplex 8.1E OVA (CM-Simplex-08.1.0.0.890-e67-0E.ova; PLDS ID CM000001530). Updated see Supplement 5 above.

o Communication Manager Duplex 8.1E OVA (CM-Duplex-08.1.0.0.890-e67-0E.ova; PLDS ID CM000001531). Updated --see Supplement 5 above.

28 October 2019 – Supplement 3 of this PCN introduces the following updates:

• Communication Manager 8.1.1.0 Feature Pack (01.0.890.0-25763.tar; PLDS ID CM000001526). This feature pack only applies to CM 8.1.0.x R018x.00.0.890.0 and is not applicable to any other CM software loads/releases. This Feature Pack is applicable to all the 8.1 OVAs and ISO image and must be activated after CM 8.1.0.0.0 is deployed. If any previous Service Pack was already applied, please deactivate and then activate 8.1.1.0.



• Reference PSN020424u for details on a special custom patch to prevent translation corruption if CM has Trunk Groups with >255 members.

09 September 2019 – Supplement 2 of this PCN introduces the following updates:

• Communication Manager 8.1.0.2.0 Service Pack (01.0.890.0-25578.tar; PLDS ID CM000001522). This service pack only applies to CM 8.1.0.x R018x.00.0.890.0 and is not applicable to any other CM software loads/releases. This Service Pack is applicable to all the 8.1 OVAs and ISO image and must be activated after CM 8.1.0.0.0 is deployed. If any previous Service Pack was already applied, please deactivate and then activate 8.1.0.2.0.







• Appliance Virtualization Platform (AVP) 8.1.0.0.0.13 (avaya-avp-8.1.0.0.0.13.iso or upgrade-

avaya-avp-8.1.0.0.0.13.zip.) This Communication Manager service pack was verified and is compatible with AVP release 8.1.0.0.0.13. See PCN2097S for more information. AVP must be upgraded to the compatible release before upgrading CM.

• After additional testing, Avaya has determined that the note referenced in the June 10 PCN introduction section of this PCN requiring that Enhanced vMotion Compatibility (EVC) mode be disabled is no longer necessary. EVC mode may be enabled.

09 July 2019 – Supplement 1 of this PCN introduces the following update:

• Communication Manager 8.1.0.1.1 Service Pack (01.0.890.0-25442.tar; PLDS ID CM000001518). This service pack only applies to CM 8.1.0.x R018x.00.0.890.0 and is not applicable to any other CM software loads/releases. This Service Pack is applicable to all the 8.1 OVAs and ISO image and must be activated after CM 8.1.0.0.0 is deployed. If 8.1.0.1.0 was already applied, please deactivate 8.1.0.1.0 and activate 8.1.0.1.1. 8.1.0.1.1 was replaced by 00.0.822.0-25517.tar (PLDS ID CM000001522). Reference PSN020418u-Potential for translation corruption & resets with shared control station registration/deregistration in Communication Manager 8.0.1.x & 8.1.x.

• Appliance Virtualization Platform (AVP) 8.1.0.0.0.13 ( vaya-avp-8.1.0.0.0.13.iso or upgrade-avaya-avp-8.1.0.0.0.13.zip.) This Communication Manager service pack was verified and is compatible with AVP release 8.1.0.0.0.13. See PCN2097S for more information. AVP must be upgraded to the compatible release before upgrading CM.

10 June 2019 – This PCN introduces Avaya Aura® Communication Manager Release 8.1.0.0.0 R018x.00.0.890.0 and Service Pack 8.1.0.1.0 which is required to be activated once 8.1 is installed.

• Communication Manager Simplex 8.1.0.0.0 OVA (CM-Simplex-08.1.0.0.890-e67-0.ova; PLDS ID CM000001510). Updated -- See Supplement 6 above.

• Communication Manager Duplex 8.1.0.0.0 OVA (CM-Duplex-08.1.0.0.890-e67-0.ova; PLDS ID CM000001511). Updated -- See Supplement 6 above.

• Communication Manager 8.1.0.0.0 Simplex AWS OVA (CM-Simplex-08.1.0.0.890-aws-0.ova; PLDS ID CM000001512).

• Communication Manager 8.1.0.0.0 Duplex AWS OVA (CM-Duplex-08.1.0.0.890-aws-0.ova; PLDS ID CM000001513).

• Communication Manager 8.1.0.0.0 Simplex KVM OVA (CM-Simplex-08.1.0.0.890-kvm-0.ova; PLDS ID CM000001514).

• Communication Manager 8.1.0.0.0 Duplex KVM OVA (CM-Duplex-08.1.0.0.890-kvm-0.ova; PLDS ID CM000001515).

• Communication Manager 8.1.0.0.0 Software Only Simplex/Duplex ISO (CM-08.1.0.0.890-e67-0.iso; PLDS ID CM000001517). Updated -- See Supplement 7 above.

• REQUIRED Communication Manager 8.1.0.1.0 Service Pack (01.0.890.0-25393.tar; PLDS ID CM000001516). This service pack only applies to CM 8.1.0.0.0 R018x.00.0.890.0 and is not applicable to any other CM software loads/releases. This Service Pack is applicable to all the OVAs and ISO listed above and must be activated after CM 8.1.0.0.0 is deployed. 8.1.0.1.0 was replaced by 00.0.822.0-25517.tar (PLDS ID CM000001522). Reference PSN020418u-Potential for translation corruption & resets with shared control station registration/deregistration in Communication Manager 8.0.1.x & 8.1.x.

• Appliance Virtualization Platform (AVP) 8.1.0.0.0.13 ( vaya-avp-8.1.0.0.0.13.iso or upgrade-avaya-avp-8.1.0.0.0.13.zip.) The Communication Manager software specified in this PCN was verified and is compatible with AVP release 8.1.0.0.0.13. See PCN2097S for more information. AVP must be upgraded to the compatible release before upgrading CM.









Note: The Avaya Aura® System Manager release/version must always be greater than or equal to the release/version of the components of the solution (Session Manager, Communication Manager, Application Enablement Services). NOTE: There is no Communication Manager Security Service Pack or Kernel Service Pack being released coincident with Communication Manager 8.1. NOTE: Communication Manager 8.x does not include a default certificate. Avaya recommends using an Avaya Aura® System Manager generated certificate or third party generated certificate. NOTE: Communication Manager 8.x includes Enhanced Access Security Gateway (EASG). EASG provides a secure method for Avaya services personnel to access Avaya Aura® Communication Manager remotely and onsite. Access is under the control of the customer and can be enabled or disabled at any time. EASG must be enabled for Avaya Services to perform tasks necessary for the ongoing support, management and optimization of the solution. EASG is also required to enable remote proactive support tools such as Avaya Expert Systems® and Avaya Healthcheck. NOTE: The VMware® vSphere™ Client cannot be used to connect to AVP 8.x. Solution Deployment Manager (SDM) must be used and only SDM is supported for deploying VMs. The VMware embedded host client can also be used in some very limited troubleshooting or IP address reconfiguration use cases as defined in PSN027036u. Its usage is not supported beyond this scope. NOTE: If running CM 8.x on VMware® ESXi 6.5 on servers with Broadwell processors, Enhanced vMotion Compatibility (EVC) mode must be disabled. This restriction is no longer necessary. See supplement 2 for details.

Level of Risk/Severity Class 1=High

Class 2=Medium Class 3=Low

Class 2

Is it required

that this PCN be applied to my

system?

This PCN is required for Communication Manager 8.x (or earlier releases if upgrading to 8.x) running on the Appliance Virtualization Platform (AVP), VMware® vSphere™ ESXi, AWS or KVM platforms/infrastructures or software only.

The risk if this

PCN is not installed:

It is possible that Communication Manager service disruptions could occur, as well as some features not working as expected.

Is this PCN for US customers,

non-US customers, or

This PCN applies to both US and non-US customers.







both?

Does applying

this PCN disrupt my service

during installation?

Activation of this Communication Manager upgrade is service disrupting.

Installation of

this PCN is required by:

Customer or Avaya Authorized Service Provider. This upgrade is customer installable and remotely installable.

Release notes

and workarounds

are located:

The Communication Manager Release Notes contain the specific software updates and enhancements included in the release and can be obtained by performing the following steps from a browser:

1. Go to http://support.avaya.com then enter your Username and Password and select LOG IN.

2. Mouse over Support by Product at the top of the page, select Documents in the menu.

3. Begin to type Communication Manager in the Enter Your Product Here box and when Avaya Aura® Communication Manager appears as a selection below, select it.

4. Select 8.1.x from the Choose Release pull down menu to the right.

5. Scroll down (if necessary) and check the box for Release & Software Update Notes.

6. Select ENTER. Available documents are displayed.

7. Select the document titled Release Notes for Avaya Aura® 8.1.x.x. A link to the Release Notes can also be found on the Avaya Aura® Communication Manager 8.1 Software, 8.1.x download page (see section How do I order this PCN in this PCN).

The What’s New in 8.1.x document contains information on new features and important product changes for 8.1.x and can be obtained by performing the following steps from a browser:





5. Scroll down (if necessary) and check the box for Overview.


7. Select the document titled What’s New in Avaya Aura® Release 8.1.x. The deployment documents contain important information on how to deploy the application to different platforms/infrastructures and can be obtained by referring to the Finding the installation instructions section of this PCN.

What materials This PCN is being issued as a customer installable PCN. The specified Communication Manager files are

http://support.avaya.com/








are required to implement this

PCN (If PCN can be

customer installed):

required. To obtain the update files refer to the How do I order this PCN section of this PCN. If unfamiliar with installing Communication Manager software updates, the installation instructions are required. To obtain the installation instructions please refer to the Finding the installation instructions section of this PCN.

How do I order

this PCN (If PCN can be


The software updates can be downloaded by performing the following steps from a browser:


2. Mouse over Support by Product at the top of the page, select Downloads in the menu.

3. Begin to type Communication Manager in the Enter Product Name box and when Avaya Aura® Communication Manager appears as a selection below, select it.


5. Scroll down if necessary and select Avaya Aura® Communication Manager 8.1 Software, 8.1.x.

6. Scroll down the page to find the download link for the appropriate feature pack/service pack. This link will take you to the PLDS system with the Download pub ID already entered. This page also includes a link to this PCN and the Release Notes.

7. Select the Download link to begin the download.

Software updates can also be downloaded directly from the PLDS system at http://plds.avaya.com.

1. Enter your login ID and password. You may have to search for and enter your company name and/or accept the one time EULA to gain access to software downloads.

2. Select View Downloads.

3. In the Search by Download tab enter the correct PLDS ID (corresponding PLDS IDs included in the Description section of this document) in the Download pub ID search field to access the download. Select the Download link to begin the download.

PLDS Hints: 1. In the PLDS View Downloads section under the Suggested Downloads tab, select

Communication Manager in the Product Line search field to display frequently downloaded Communication Manager software, including recent Service Packs and other software updates.

2. All Communication Manager 8.1 software downloads are available on PLDS. In the PLDS View Downloads section under the Search by Download tab, select Communication Manager in the Application search field and 8.1 in the Version search field to display all available Communication Manager 8.1 software downloads.

The MD5 sums are included in the Avaya Support and PLDS descriptions for the download files. NOTE: If deploying Communication Manager on AVP the compatible AVP software is also required.

Finding the installation

instructions (If PCN can be


The instructions for installing or upgrading Communication Manager software on Appliance Virtualization Platform (AVP), VMware® Virtualized Environments (VE), KVM or AWS or software only can be obtained by performing the following steps from a browser:




http://plds.avaya.com/










5. Check the box for Installation, Upgrades & Config.


7. Select the appropriate deployment document based on the deployment platform.

Note: Existing Communication Manager patch/Service Pack/Feature Pack must be deactivated prior to activating a new Communication Manager patch/Service Pack/Feature Pack. In some cases an additional overwritable patch will be present and those should not be deactivated. For a Kernel Security Service Pack (KSP) or Security Service Pack (SSP), reference PCN2107S for specific details. SSPs must also be deactivated prior to activating a new SSP. It is not necessary to deactivate an existing Kernel Service Pack before activating a new Kernel Service Pack. Doing so will result in unnecessary additional reboots.

SECTION 1A – SOFTWARE SERVICE PACK INFORMATION

Note: Customers are required to backup their systems before applying Service Packs/Feature Packs.

How to verify

the installation of the Service Pack has been

successful:

For AVP and VMware® Virtualized Environments you can verify that a Service Pack/Feature Pack/Release is activated using the Communication Manager System Management Interface (SMI) from the Administration > Server (Maintenance) > Server Upgrades > Manage Updates page, or via Avaya Aura® Solution Deployment Manager (SDM).

What you

should do if the Service Pack installation

fails?

Escalate to Avaya Global Support Services (GSS) or an Avaya authorized Business Partner. NOTE: For the initial launch of Communication Manager 8.1 there is a REQUIRED corresponding Service Pack to deploy.

How to remove

the Service Pack if malfunction

of your system occurs:

IMPORTANT: To avoid losing service, IP Softphone users should logoff thereby restoring their base phone to service before removing a Communication Manager Service Pack/Feature Pack. For AVP and VMware® Virtualized Environments deactivate the Service Pack/Feature Pack using the Communication Manager System Management Interface from the Administration > Server (Maintenance) > Server Upgrades > Manage Updates page.

SECTION 1B – SECURITY INFORMATION

Are there any security risks

involved?

No.

Avaya Security

Vulnerability Classification:

N/A







Mitigation: N/A

SECTION 1C – ENTITLEMENTS AND CONTACTS

Material

Coverage Entitlements:

Communication Manager 8.1 OVAs and Service Packs/Feature Packs are available free of charge to customers with a valid support contract for Communication Manager 8.1.x. The Avaya Service Pack and Dot Release Guardian feature controls customer entitlement to these Communication Manager software updates as described below. The Service Pack and Dot Release Guardian feature determines customer software entitlement by comparing the software Publication Date embedded in the Communication Manager release or Service Pack/Feature Pack software to the Support End Date (SED) in the Product Licensing and Delivery System (PLDS) generated license. The SED is set as the later of the warranty expiration date or the support contract expiration date.

• If the Service Pack/dot release has a Publication Date on or before the SED, the Service Pack/dot release is allowed.

• If the Service Pack/dot release has a Publication Date after the SED, the Service Pack/dot release is not allowed.

Attempting to install Service Pack/Feature Packs or releases without appropriate entitlements will fail with an error message indicating that the software Publication Date is after the SED in the license file. Avaya recommends generating and installing a license file with SED before upgrading Communication Manager 8.1 Service Packs/Feature Packs. This ensures the license file includes the most up to date SED. For more information on Service Pack and Dot Release Guardian refer to the document titled Service Pack & Dot Release Guardian FAQs. Go to http://support.avaya.com then enter the document title in the “What can we help you with?” search box. Scroll down and select the document link.

Avaya Customer

Service Coverage

Entitlements:

Avaya is issuing this PCN as installable by the customer. If the customer requests Avaya to install this PCN, it is considered a billable event as outlined in Section 4 (Software Updates and Product Correction Notices) of the Avaya Service Agreement Supplement (Full Maintenance Coverage) unless the customer has purchased an Avaya Services enhanced offer such as the Avaya Services Product Correction Support offer.

Additionally, Avaya on-site support is not included. If on-site support is requested, Avaya will bill the customer current Per Incident charges unless the customer has purchased an Avaya Services enhanced offer such as the Avaya Services Product Correction Support offer.

Customers under the following Avaya coverage: -Full Coverage Service Contract*

-On-site Hardware Maintenance Contract*

Remote Installation Current Per Incident Rates Apply

Remote or On-site

Services Labor

Current Per Incident Rates Apply

• Service contracts that include both labor and parts support – 24x7, 8x5.








Customers under the following Avaya coverage: -Warranty

-Software Support -Software Support Plus Upgrades -Remote Only -Parts Plus Remote -Remote Hardware Support

-Remote Hardware Support w/ Advance Parts Replacement

Help-Line Assistance

Per Terms of Services Contract or coverage

Remote or On-site

Services Labor

Per Terms of Services Contract or coverage

Avaya Product Correction Notice Support Offer

The Avaya Product Correction Support Offer provides out-of-hours support for remote and on-site technician installable PCNs, and Avaya installation for all Avaya issued PCNs that are classified as “Customer-Installable”. Refer to the PCN Offer or contact your Avaya Account Representative for complete details.

Avaya

Authorized Partner Service

Coverage Entitlements:

Avaya Authorized Partner

Avaya Authorized Partners are responsible for the implementation of this PCN on behalf of their customers.

If you require further information or assistance please contact your Authorized Service Provider, or visit support.avaya.com. There you can access more product information, chat with an Agent, or open an online Service Request. Support is provided per your warranty or service contract terms unless otherwise specified in the Avaya support Terms of Use.

Who to contact for more

information:


http://www.avaya.com/gcm/master-usa/en-us/includedcontent/termsofuse.htm

Product Correction Notice - Avaya

Documents

Transcript of Product Correction Notice - Avaya