product catalogue 2013 1 - ChangeManager · How to Make Strategy Work for You – Baldrige..... 26...

ChangeManager Pro 1

ChangeManager Pro 2

CONTENTS Improving Your Organisation: a portfolio of practical guides................................. 4 Innovative and inspiring way to start learning ....................................................... 3 Development models as everyday stories............................................................. 5 Development training............................................................................................. 6

IMPROVEMENT GUIDES (EUROPE)

1. Excellence Frameworks

The EFQM for Business Enterprises ............................................................................ 9 The EFQM for Public Organisations ............................................................................. 9 The EFQM for Educational Institutions ......................................................................... 9 The EFQM for Health Care Organisations .................................................................... 10 The EFQM for Entrepreneurs........................................................................................ 10 Common Assessment Framework - CAF, 28 questions ............................................... 10 Common Assessment Framework - CAF, 60 questions .............................................. 10

2. Development Models

Process Management - Excellence Criteria .................................................................. 11 Six Sigma - Excellence Criteria..................................................................................... 11 Human Resource Management - Excellence Criteria .................................................. 11 Intrapreneurship - Excellence Criteria .......................................................................... 12 Learning and Development - Excellence Criteria.......................................................... 12 Well-being at Work - Excellence Criteria ...................................................................... 12 Corporate Social Responsibility - Excellence Criteria ................................................... 13 Change Management - Excellence Criteria .................................................................. 13 Managing My Own Change - Excellence Criteria ......................................................... 13 Total Performance Scorecard ...................................................................................... 14 Competitive Advantage through Mass-Customization ................................................. 14 How to Make Strategy Work for You............................................................................. 14 Benchmarking in Practice ............................................................................................. 15 Managing Change......................................................................................................... 15

3. Management Systems

What is the Quality of Your Management? - ISO 9004:2009 ....................................... 16 The Integrated Management System Requirements - Part 1 ....................................... 16 Developing the Integrated Management System - Part 2 ............................................. 16 Deploying the Integrated Management System - Part 3 ............................................... 17 A Process-based Approach to Effective Management - ISO 9001 - Part 4................... 17 Occupational Health and Safety - OHSAS 18001:2007 - Part 5 .................................. 17 Environmental Management - ISO 14001 & EMAS - Part 6.......................................... 18 Quality in Project Management - ISO 10006................................................................ 18

4. Investors In People Series

Introducing Learning and Development - Investors in People - Part 1 ......................... 19 Encouraging Learning and Development - Investors in People - Part 2...................... 19 Leading Learning and Development - Investors in People - Part 3 .............................. 19 Coaching Learning and Development - Investors in People - Part 4........................... 19

5. Entrepreneurship

Starting up Your Professional Service Enterprise ........................................................ 20 Starting up Your Skilled Trade Business Enterprise .................................................... 20 Managing Quality in your Professional Service Enterprise - ISO 9001 ......................... 21 Managing Processes in your Professional Service Enterprise ..................................... 21 Competitive Advantage through Corporate Social Responsibility ................................. 21 The EFQM for Entrepreneurs........................................................................................ 21

ChangeManager Pro 3

IMPROVEMENT GUIDES – Baldrige (USA) Excellence Frameworks – Baldrige

1. The Baldrige Criteria for Business Enterprises ......................................................... 22 The Baldrige Criteria for Public Organisations .............................................................. 22 The Baldrige Criteria for Educational Institutions .......................................................... 22 The Baldrige Criteria for Health Care Organizations..................................................... 23 The Baldrige Criteria for Entrepreneurs ........................................................................ 23

2. Development Models – Baldrige

Process Management - Excellence Criteria – Baldrige ................................................. 24 Six Sigma - Excellence Criteria- Baldrige ..................................................................... 24 Human Resource Management - Excellence Criteria- Baldrige.................................... 24 Intrapreneurship - Excellence Criteria- Baldrige- Baldrige ............................................ 25 Learning and Development - Excellence Criteria- IIP / Baldrige ................................... 25 Well-being at Work - Excellence Criteria- Baldrige ....................................................... 25 Corporate Social Responsibility - Excellence Criteria- Baldrige.................................... 26 Total Performance Scorecard – Baldrige ...................................................................... 26 Competitive Advantage through Mass-Customization – Baldrige ................................. 26 How to Make Strategy Work for You – Baldrige............................................................ 26

3. Entrepreneurship - Baldrige

Starting up Your Professional Service Enterprise - Baldrige & ISO 9001 ..................... 27 Starting up Your Skilled Trade Enterprise - Baldrige & ISO 9001 ................................ 27 Managing Quality in your Professional Service Enterprise - ISO 9001 ......................... 27 Managing Processes in your Professional Service Enterprise - Baldrige & ISO 9001 .. 28 Competitive Advantage through Corporate Social Responsibility - Baldrige ................ 28 The Baldrige Criteria for Entrepreneurs ........................................................................ 28

IMPROVEMENT GUIDES – BEF (Australia) 1. Excellence Frameworks – BEF

The Business Excellence Framework ........................................................................... 29 The Excellence Framework for Public Organisations.................................................... 29 The Excellence Framework for Educational Institutions................................................ 29 The Excellence Framework for Health Care Organizations .......................................... 30 The Excellence Framework for Entrepreneurs............................................................. 30 2. Development Models – BEF

Process Management - Excellence Criteria – BEF ....................................................... 31 Six Sigma - Excellence Criteria- BEF............................................................................ 31 Human Resource Management - Excellence Criteria – BEF ........................................ 31 Intrapreneurship - Excellence Criteria – BEF................................................................ 32 Learning and Development - Excellence Criteria - IIP / BEF ........................................ 32 Well-being at Work - Excellence Criteria- BEF.............................................................. 32 Corporate Social Responsibility - Excellence Criteria- BEF .......................................... 33 Total Performance Scorecard – BEF ............................................................................ 33 Competitive Advantage through Mass-Customization – BEF ....................................... 33 How to Make Strategy Work for You – BEF.................................................................. 33 3. Entrepreneurship - BEF

Starting up Your Professional Service Enterprise - BEF & ISO 9001............................ 34 Starting up Your Skilled Trade Enterprise - BEF & ISO 9001 ...................................... 34 Managing Quality in your Professional Service Enterprise - ISO 9001 ......................... 34 Managing Processes in your Professional Service Enterprise - BEF & ISO 9001 ........ 35 Competitive Advantage through Corporate Social Responsibility – BEF ...................... 35 The Excellence Framework for Entrepreneurs.............................................................. 35

ChangeManager Pro 4

Improving Your Organisation a portfolio of practical guides When implementing a management system or business excellence model, it can be difficult to know if you're on the right track. Even those organi-sations who have been certified or have current systems in place need to know where they are compared to similar organisations. These books help to determine a benchmark for your organi-sation. They are also useful for providing new ideas, alterna-tives to current operations and as a continual improvement tool. ChangeManager Pro (CMP) Improvement guides are published by Benchmarking Ltd, Finland with extensive experience in busi-ness improvement methodologies. These publications and software are jointly developed with Excellence Finland (a member of EFQM), Nordic Innovation Centre, Finnish Standards Association, National Board of Education, SAI Global Australia, SME Foundation, Teknolo-giainfo Teknova, The Federation of Finnish Enterprises, The Finnish Association for Human Resource Management - HENRY ry, The Fin-nish Work Environment Fund, The Finnish Ministry of Trade and In-dustry Our current international partners are: EFQM Brussels, SAI Global Australia, Swedish Standards Institute, Danish Standards, Latvian Association of Business Consultants, Alpina Business Books Rus-sian, Tata McGraw Hill India, Uitgeverij LEMMA BV Netherland, American Society for Quality, ASQ, USA, The European Institute of Public Administration (EIPA), Standards and Quality, Russian, Daw-son Books, UK.

ChangeManager Pro 5

Innovative and inspiring way to start learning, improving and changing

aim high These easy-to-read manuals present the contents of various management models through self-assessment criteria, and help decipher the technical language that may be used in Standards or Management Guidelines. Every point or Clause is illustrated by an example from an av-erage organisation and an example of an above-average, suc-cessful performer. This helps to prioritise areas for improve-ment and to understand the features and benefits of the vari-ous frameworks.

test yourself The self-assessment model aims to bring different viewpoints together to map out developmental needs quickly, systemati-cally and in a participative manner. It shows areas that should be developed, where people agree or disagree and what people are already committed to. On this basis, a meaningful development project can be planned.

from start to finish The Guides to a better organisation can be used at any stage of a management system – before one is implemented, to help understand a current system, continually improve a system, or as a check up between audits.

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Development models as everyday stories According to the main author of the Business Improvement Series Kari Tuominen, when you read a good development guide, learning and change start immediately.

Together with a wide range of experts in their respective fields, Kari Tuominen, Benchmarking Ltd, has designed this series of develop-ment guides for organisations. Every book tells the adult reader a good story, presents them a development model by way of interesting details. The theory and examples given in each book help you to un-derstand what the matter to be learned will mean to you in practice, Tuominen summarises.

– It should be possible to read the book through at one go, or two at most, so that you can still remember what was said at the beginning when you reach the end.

In the these books examples and stories are used to illustrate typical characteristics of average organisations, and how they operate and think, Kari Tuominen explains. The reader can recognise familiar things and it is easier for him to learn how something new can be linked to something already known.

As a contrasting element to the above, the opposite side of the page tells the story of a successful organisation, how people act and think in a well managed organisation or in one that has successfully gone through a process of change, Tuominen says.

– The books do not attempt to teach or force any particular model on the reader; interpreting the contents of the book is the reader's job. The readers compare the two different stories and in their minds cre-ate a story that is appropriate for them.

Examples taken from successful organisations help us to raise our limits and give us the courage to set our own targets higher, Kari Tuominen believes.

– We learn everywhere by seeing differences. We also realise what factors go to make a successful performance. The successful are dif-ferent from the average because the successful think and act differ-ently.

These books can be adapted as a development tool and training ma-terial for both public organisations and business enterprises.

Every point or Clause is illustrated by an example from an average organisation and an example of an above-average, successful per-former. This helps to prioritise areas for improvement and to under-stand the features and benefits of the various frameworks.

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What does self-assessment mean for an organisation? A constructive approach to self-assessment creates the basis for the successful launch of a development project.

The self-assessment process supports the organisation's need and preparedness for development by mapping out needs quickly, systematically and in a participative manner.

Self-assessment quickly shows what should be developed, where people agree or disagree and what people are already committed to. It is on this basis that the real development pro-ject is planned.

Self-assessment is a good first step in applying the quality awards model, building a quality management system, imple-menting the six sigma development model or launching a pro-gramme of process development or benchmarking.

Self-assessment can also be used to test change manage-ment skills, monitor the progress of a development project, and measure the outputs of a project and their sustainability. What can you gain?

Self-assessment lets you:

– Discover what people think about the need for change – Identify the topics seen as important – Find out how good you are and how good you should be – See which opinions differ, which are the same – Know what are people already committed to

Carrying out the survey in itself:

– Makes us think in different ways and start learning – Creates a better understanding of change management – Encourages people to set higher targets – Creates commitment to change

Reinforces the feeling that everybody is appreciated.

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Development training With this series of guides your organisation can draw up a leadership and development coaching programme.

Who is the coaching meant for?

The coaching is intended for top management, for people in-volved in development and quality tasks and for managers and employees who need development skills.

What is the objective of development?

The objective of development is to improve the participant’s ability to understand, select, apply and learn tried and proven development models and to use them in launching a develop-ment programme and achieving the development targets.

Coaching may address such issues as:

learning to understand the business operation as a whole

improving management and development skills

learning the quality award model and drawing up an appli-cation

learning management standards (quality, health, safety, environment, personnel, corporate social responsibility, project management)

developing the operational system

implementing a development project (planning, implemen-tation, follow-up of results and learning from results).

What is the content of the coaching?

The organiser of the coaching or each participant may choose the guides that are suited to their own goals.

For many of books there is also a brief version available, de-pending on the level at which the participant wants to ap-proach the issue at hand.

How is the coaching carried out?

Coaching can be done as distance learning with supplemen-tary training days or as part of a more extensive coaching pro-gramme.

ChangeManager Pro 9

1. EXCELLENCE FRAMEWORKS – EFQM 2013 Each book describes the contents of the EFQM Excellence Model using questions and contrasting pairs of examples. The book will help you to identify the need and readiness for change, and will assist you with understanding the EFQM Excellence Model by comparing your own practices with those of successful organisations. The EFQM Excellence Model for Business Enterprises – 2013 ISBN: 978-952-228-648-2, e-book: 978-952-228-649-9, 134 pages

A self assessment workbook that uses the structure of the EFQM Excellence Model. The book uses practical examples and everyday events to open up the EFQM from the perspective of a Business Enterprise.

Each assessment point in the book is il-lustrated comparing

how average and excellent organisations per-form.

Examples taken from successful organisations help us to raise our limits and give us the cour-age to set our own targets higher.

The EFQM Excellence Model for Public Organisations – 2013 ISBN: 978-952-228-647-5, e-book: 978-952-228-646-8, 134 pages

A self assessment workbook that has been drawn up as a self-assessment tool for organisations in the public sector and cen-tral and local govern-ment.

The page presents ex-amples, events, say-ings and anecdotes, so that the reader can understand the rea-

sons and consequences without explanation.

The books do not attempt to teach or force any particular model on the reader; interpreting the contents of the book is the reader's job. The readers compare the two different stories and in their minds create a story that is appropriate for them.

The EFQM Excellence Model for Educational Institutions – 2013 ISBN: 978-952-228-644-4, e-book: 978-952-228-645-1, 120 pages

In an international study involving 40 countries, Finland was judged the top country in learning in 2004, 2005 and 2006 (Pisa2). The book demonstrates development methods used in Finnish schools.

The book makes it easier to involve the entire staff of the educational institute in launching de-velopment.

Excellent educational institutions assess their own operations regularly and use this information to predict demands in their oper-ating environment. This forms the basis for the self-assessment and self- improvement in this manual.

Using the EFQM Ex-cellence Model, it provides a series of 32 ques-tions and contrasting pairs of examples specifi-cally for educational facilities to help evaluate their performance.

1. Excellence Frameworks – EFQM 2013

ChangeManager Pro 10

The EFQM Excellence Model for Health Care Organisations - 2013 ISBN: 978-952-228-643-7, e-book978-952-228-639-0, 114 pages

A self assessment workbook that uses the structure of the EFQM Excellence Model to help health care organisations in both public and private sectors initiate and im-plement organisational improvement.

The book helps or-ganisations identify ar-

eas that need improvement, helping the organi-sation make assessment more reliable and in-creasing the commitment of those participating in the project.

Since evaluation is based on peoples’ opinions, all interpretations of what needs to be devel-oped are correct. The research methodology is primarily to clarify what people are already committed to. It is assumed that people in an organisation know the right answers if they are asked the right questions.

The EFQM Excellence Model for Entrepreneurs – 2013 ISBN: 978-952-228-641-3, e-book: 978-952-228-640-6, 116 pages

A self assessment workbook that uses the structure of EFQM Excellence Model and ISO 9001. The book describes the operat-ing principles and phi-losophies of profes-sionals who are at the same time entrepre-neurs.

The examples are es-pecially applicable to self-employed persons, where the staff comprises the entrepreneur him – or herself.

The examples are applicable to professional en-terprises, whatever their size as well as internal specialists in an organisation.

Common Assessment Framework, CAF 28 questions: ISBN: 978-952-228-832-5, e-book: 952-5672-29-8, 101 pages 60 questions: ISBN 978-952-228-856-1, e-book: 952-5672-31-X, 149 pages The Common Assessment Framework, CAF, has been drawn up as a self-assessment tool for organisations in the public sector and central and local government.

This book will help you to identify the need and readiness for change, and will assist you with under-standing the CAF Model through com-paring your own prac-tices with those of successful organiza-tions.

You do not need to be familiar with the CAF Model in order to answer the questions, just give your evaluation on the basis of your own imagination. The book's job is to help you develop your imagination.


2. DEVELOPMENT MODELS – EFQM 2013 The book and the EFQM Criteria applied will help you to identify the need and readi-ness for change by comparing your own practices with those of successful organi-sations.

Process Management – Excellence Criteria ISBN: 978-952-228-590-4, e-book: 9789522286017, 120 pages

A self assessment workbook that shows how the EFQM, Baldrige or BEF framework can be used to provide an understanding of process management.

Using the EFQM, Baldrige or BEF framework, the book contains questions that

enable you to evaluate your own organization's management methods by comparing them with the process management operating model.

The book, questions and self evaluation process can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the process man-agement model.

Six Sigma – Excellence Criteria ISBN: 978-952-228-589-8, e-book: 9789522286000, 131 pages

A self assessment work-book that uses the EFQM, Baldrige or BEF framework to provide an understanding of the Six Sigma.

This book addresses the two facets of the Devel-opment Model – Lead-ership and Manage-ment. It uses the EFQM,

Baldrige or BEF criteria, together with examples form organisations that have effectively applied Six Sigma, to analyse an organisation’s leader-ship capabilities and the Six Sigma Develop-ment Process to assess its management capa-bilities.

Since many of the principles are typical of any development model, the evaluation process can give you valuable ideas for the development of your own model.

Human Resource Management – Excellence Criteria ISBN 978-952-228-585-0, e-book: 9789522285980, 73 pages

A self assessment workbook that shows how the EFQM, Baldrige or BEF framework can be used to maximise the benefits of Human Re-source Management.

It shows how an organisation can ensure it has sufficient people working in it, an appropriate organisational structure and that its people are skilled and motivated.

The book contains ques-tions which enable you to evaluate your own or-ganisation’s human re-source management practices with those of successful organisations.

The book, questions and self-assessment can be adapted as a develop-ment tool and training

material for the organisation even if the organi-sation does not adopt the EFQM, Baldrige or BEF framework.

2. Development Models – EFQM 2013


Intrapreneurship – Excellence Criteria ISBN: 978-952-228-584-3, e-book: 9789522285973, 134 pages

A self assessment work-book that shows how In-trapreneurship, an entre-preneurial way of think-ing, acting and feeling, can be applied to the functions of an organisa-tion to find more efficient ways of operating and to create opportunities for employees.

This book uses practical examples of how peo-ple normally act in a situation and how they could act as an Intrapreneur in the same situa-tion. The book also helps to project the EFQM, Baldrige or BEF framework to a personal level.

The book introduces two people in positions of responsibility, Pete and Larry. They are both re-spected professionals, but they seem to have a different approaches and ways of thinking and acting.

Learning and Development – Excellence Criteria ISBN: 978-952-228-583-6, e-book: 9789522285966, 107 pages

Investors in People is an international standard for the continuous improve-ment of people’s competencies and skills.

Using the EFQM, Baldrige or BEF frame-work and Investors in People Standard (IIP) this book can be used as an effective tool to build

and improve competence and skills.

The book provides an insight into the principles underpinning a learning, developing organi-sation. It will increase understanding and provide a sense of the organisation's develop-ment potential.

Well-being at Work – Excellence Criteria ISBN: 978-952-228-582-9, e-book: 9789522285959, 132 pages

A self assessment workbook that uses the EFQM, Baldrige or BEF framework to provide guidance on the establishment and implementa-tion of an Occupational Health and Safety Man-agement (OH&S ) Programme.

OH&S activities are successful when they are part of an organisation's normal cooperation be-tween different parties.

The book presents pairs of examples that high-light questions of OH&S management as each organisation develops its own program along the way towards a model that ensures better work capacity.

The objective of this book is to improve

health, safety and well-being at work and thus enhance performance.

The book, questions and self evaluation process can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the OH&S and well-being approach presented in the book.

2. Development Models - EFQM 2013


Corporate Social Responsibility (CSR) – Excellence Criteria ISBN978-952-228-581-2, e-book9789522285942, 137 pages

A self assessment work-book that uses the EFQM, Baldrige or BEF framework to provide guidance on how a com-pany's operations influ-ence its corporate social responsibility.

CSR in this context is good corporate citizen-ship in compliance with

sustainable development and encompasses economic, environmental and social compo-nents.

This book presents pairs of examples that high-light different issues of social responsibility. It does not talk about right or wrong practices, simply different ones, so as to make the matter easier to understand and implement.

The organisation can work in groups to evaluate their own principles of social responsibility and compare them with the examples in the book as well as identifying their own development needs and objectives.

Change Management – Excellence Criteria ISBN: 978-952-228-875-2, e-book: 978-952-228-006-0, 102 pages

Many management tools do not scope with change, so this book pro-vides guidance on the various aspects of man-aging change and pro-vides specific examples for a variety of scenarios.

It looks at the steps in the process like planning change; resources and

competencies; leading change and implement-ing change through contrasting pairs of exam-ples.

The book describes practices for managing change by comparing what average and suc-cessful performers do.

An organisation can use the book to assess its own change management practices and com-pare them with the examples, identify its own development needs and objectives and its own way of launching and managing change pro-grammes.

Managing My Own Change – Excellence Criteria ISBN: 978-952-228-838-7, e-book: 978-952-228-007-7, 138 pages

The book introduces two people in positions of responsibility, Henri and Markus. They are both respected professionals, but they seem to have a different approaches and ways of thinking and acting.

Both of them have done well in their jobs but you can judge for yourself who of them has bene-fited themselves and their organisations more.

Henri’s and Markus’s ex-amples point out the dif-ferences between ways of thinking and acting, and you can use these

differences to assess your own actions and set yourself appropriate practices and goals.



Competitive Advantage Through Mass- Customization ISBN: 978-952-228-579-9, e-book: 9789522285928, 138 pages

A workbook that pro-vides an insight into mass-customization of products and the im-portance of controlla-ble operations for competitiveness. The book explains what mass-customization and modularisation is.

It shows, through a comprehensive case

study, how an organisation can assess its own product management practices, identify devel-opment needs and objectives and launch and manage a mass-customization development program. The book applies the EFQM, Baldrige or BEF framework.

Total Performance Scorecard ISBN: 9789522285805, e-book: 9789522285935, 142 pages

The book describes how a company com-piled and combined scorecards through-out the organisation, right down to indi-viduals and their jobs. The book combines a scorecard approach with the concepts of quality management, competence and learning manage-

ment.

You can evaluate your current management process against the various components of the performance scorecard. Every point in the pro-gram is illustrated by comparisons of "How were things done be-ore?" and "How are they done now?"

The book applies the EFQM, Baldrige or BEF framework.

How to Make Strategy Work for You Self-assessment Work Book for SME´s ISBN: 978-952-228-578-2, e-book: 9789522285911, 120 pages

Strategic management is a team effort that needs to involve all levels of employees to realise the vision. These strategic plans need to be target-oriented and measur-able and the imple-mentation needs to be managed

This handy manual shows a company planning its mission and strategy, defining financial posi-tion and developing capabilities. This book demonstrates the importance of strategy plan-ning for competitive assets and success. It de-scribes the process in a certain company, as it was done before, and as it is done now.

The book applies the EFQM, Baldrige or BEF framework.



Benchmarking in Practice Good practices and benchmarking studies ISBN: 978-952-228-840-0, e-book: 952-5583-49-X , 111 pages

The book explains how benchmarking, the process of meas-uring products and services against com-petitors and then adopting outstanding practices to improve performance, can be applied in your or-ganisation.

The book introduces the 10 Phase Benchmarking Model and illus-trates its use through a number of interesting case studies. It includes a comprehensive model to help organisations assess benchmark-ing activities and identifying development tar-gets.

“The book is pleasingly readable and is very well suited for introducing both personnel and management to the subject of benchmarking. I myself got many new ideas that I can use in my work.”

Managing Change: Practical Strategies for Competitive Advantage Kari Tuominen, 340 pages Publisher: ASQ, USA ISBN: 0-87389-470-7:

The book presents a holis-tic view of how to set busi-ness and improvement targets, how to achieve them through various de-velopment models and how to manage and lead the change. Numerous cases and related theories en-courage readers to set

higher targets than they are used to.

The book includes summaries, and it is written so that it forms two books of different lengths. By reading Quick Notes, you get a good overall impression of the contents of the book and how to take advantage of it. After that, you can choose the most interesting parts to read in the order you prefer.

Managing Change presents a number of ques-tions in each section. With the help of these questions, you can rank the degree of your or-ganization at each area of management. The book provides a uniform interpretation of the questionnaires applied in the Development Needs Survey.



3. MANAGEMENT SYSTEMS Using this series of books you can involve the whole organisation in developing a project, quality, environmental, OH&S or an integrated management system in ac-cordance with the appropriate standards. The books in the series can be used both as workbooks for self-assessment and as manuals for developing and applying the different systems.

What is the Quality of Your Management? - ISO 9004:2009 ISBN: 978-952-228-759-5, e-book: 978-952-228-757-1, 108 pages

This book is suitable for organizations that wish to improve their management so that they can satisfy the needs and expectations of stake-holders and continuously improve the organisa-tion overall.

Real life examples of the thinking and method-ology behind average and successful organi-sation provide a concrete understanding of how the areas covered by the ISO 9004:2009 stan-dard’s various sections could be addressed.

The book, questions and self-assessment can be adapted as a development tool and training material for an organisation even if the organi-zation does not adopt the ISO 9004:2009 stan-dard.

The book also shows how the two international standards ISO 9004:2009 and ISO 9001:2008 complement each other.

The Integrated Management System Requirements – Part 1 ISBN: 978-952-228-824-0, e-book: 978-952-5672-72-5, 55 pages

This Integrated Manage-ment System (IMS) pro-vides the requirements given in ISO 9001, ISO 14001 and OHSAS 18001:2007 applying the structure of ISO 9001.

The set of requirements included in the IMS framework can be used for supporting registration

of quality, environmental or OH&S management systems or developing the organisation’s own management system.

Developing the Integrated Management System – Part 2 ISBN: 978-952-228-823-3, e-book: 978-952-5672-74-9, 115 pages

The book describes the process of developing an Integrated Management System (IMS) for an or-ganisation using paired examples of successful and unsuccessful IMS projects.

The IMS follows the same structure as the ISO 9001 standard. The

system has been supplemented by adding fea-tures of environmental and OH&S management.

The book also illustrates how the IMS structure can in itself be used as a model for develop-ment management and at the same time to learn how to apply the different clauses in the IMS.



Deploying the Integrated Management System – Part 3 ISBN 978-952-228-822-6, e-book: 978-952-5672-76-3 , 171 pages ISO 9001, ISO 14001 and OHSAS 18001:2007 have similar contents regardless of their differ-ent structures. They complement each other, but can be used independently.

This IMS like the three standards gives guidance in a wide range of objec-tives of quality, environ-mental and OH&S man-agement, particularly for continual improvement of an organisation's overall quality, environmental and OH&S performance.

The book, questions and self-assessment can be adapted as a develop-ment tool and training material for the organisa-tion even if the organisation does not adopt the Integrated Management System.

A Process-based Approach to Effective Management – ISO 9001 – Part 4 ISBN: 978-952-228-821-9, e-book: 978-952-5672-78-7, 161 pages

A self assessment work-book that focuses in on the key, customer-related issues of ISO 9001. Each point is illustrated by comparing what average organisations do with what quality-focussed or-ganisations do.

Real life examples of the thinking and methodology

behind average and quality focussed organisa-tions provide a concrete understanding of how the areas covered by the ISO 9001 standard's various sections could be addressed.

The formal language of the standard is trans-lated into everyday actions.

Occupational Health and Safety – OHSAS 18001:2007 – Part 5 ISBN: 978-952-228-820-2, e-book: 978-952-5672-80-0, 121 pages

Fully updated to reflect the new edition of OH-SAS 18001:2007 and to further align with the structure of ISO 9001.

A self assessment workbook that helps organisations under-stand and apply the principles of OH-SAS18001 which de-scribe how occupa-

tional health and safety can be maintained and working conditions continually improved.

The book shows how these issues can be ap-proached in different ways and how different approaches can be taken to solve the problems they raise by comparing what average compa-nies do with what successful organisations do.



Environmental Management – ISO 14001:2004 & EMAS – Part 6 ISBN 978-952-228-819-6, e-book: 978-952-5672-82-4 , 133 pages

Fully updated to better align with the structure of ISO 9001 and 9001 – based IMSs, the ISO 14001 environmental management system can be used internally, for certification or for contractual proc-esses.

A self assessment workbook that helps organisations turn en-vironmental demands into opportunities to improve competitive-ness.

It illustrates the use of ISO 14001 by com-paring what average companies do with

what successful companies do.

The book, questions and self-assessment can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the ISO 14001 or EMAS based environmental man-agement system.

Quality in Project Management – ISO 10006 ISBN: 978-952-228-818-9, e-book: 951-9499-79-2, 152 pages

A self assessment work-book that provides guid-ance on quality manage-ment in projects of varying complexity, duration, envi-ronment and product or process.

Examples of the thinking and methodology behind successful and average organisa-tions provide concrete understanding of ISO 10006.

The book, questions and self-assessment can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the ISO 10006 based project management system.


4. Investors in People: How to apply the Investors in People standard

Introducing Learning and Development – Part 1 10 probing questions and contrasting pairs of example ISBN: 978-952-228-817-2, e-book: 978-952-228-068-8, 28 pages

This book describes the 10 criteria of the IIP standard through practical contrasting pairs of examples.

With the help of these descriptions and the self-assessment questions readers can understand the con-tent of the standard better and assess the

usefulness of the standard and of the series for their own organisation.

Encouraging Learning and Development – Part 2 25 probing questions and contrasting pairs of example ISBN: 978-952-228-816-5, e-book: 978-952-228-069-5, 100 pages

With the help of the book the whole or-ganisation can partici-pate in assessing the organisation’s per-sonnel management, and identify its strengths and devel-opment targets.

The book is a story of two different ways of looking at personnel

development. Readers can read the two differ-ent stories and think about what the story might be in their own organisation.

Leading Learning and Development – Part 3 40 probing questions and contrasting pairs of example ISBN: 978-952-228-815-8, e-book: 978-952-5672-45-9, 130 pages

The book illustrates how personnel man-agement is experi-enced at different lev-els of the organisation: leaders, managers, personnel and person-nel representatives.

The book is suitable for learning, understand-ing and applying the content of the IIP stan-

dard. It also serves as a self-assessment method and provides impetus for developing personnel management.

Coaching Learning and Development – Part 4 120 probing questions and 1000 answers ISBN: 978-952-5672-57-2, e-book: 978-952-5672-58-9, 183 pages, A4

The manual is a suit-able aid to in-depth understanding of the IIP standard and for developing the or-ganisation’s applica-tions of the standard. The target group is personnel manage-ment experts.

It includes questions and illustrates their

content in interviews with leaders, managers, personnel and personnel representatives.

The manual includes ChangeManager LE soft-ware for self-assessment.


5. ENTREPRENEURSHIP – EFQM 2013 These books describe the operating principles and philosophies for entrepreneurs. The examples are especially applicable to self-employed persons, where the staff comprises the entrepreneur him- or herself. By adapting these books to your own needs, you can at the same time learn about the Excellence Framework or standard in question.

Starting up your Professional Service Enterprise ISBN978-952-228-571-3, e-book 978-952-228-577-5, 112 pages

The book describes through parallel ex-amples how Al and Sam think and act when starting their consulting business with the help of EFQM, Baldrige or BEF framework and the ISO 9001 stan-dard.

The book describes how they act and think in their role as profes-sional service providers.

Starting up Your Skilled Trade Business Enterprise ISBN 978-952-228-570-6, e-book: 978-952-228-576-8, 112 pages

Both Ron and Larry are about forty and each of them has ac-quired experience of working with farm buildings, machines and renovation work.

Each of them has completed a machine and woodwork course at a vocational school and worked off and on

for local building firms.

From more or less the same starting line they decide to set up their own company offering building and renovation services.

Managing Quality in your Professional Service Enterprise – ISO 9001 ISBN: 978-952-228-837-0, e-book: 952-5583-82-1, 106 pages

Al and Sam are independent consultants. The ways in which they think and act tell us some-thing about the differences between their oper-ating concepts and will help professionals to as-sess their ways of operating and set themselves appropriate goals.

The book's assessment targets are presented according to the ISO 9001 standard. You can learn about these in more depth by using them along with this book.

The work is very suitable for the beginning profes-sional service enterprise

and can also give more the experienced entre-preneur increased a new perspective.

5. Entrepreneurship - EFQM 2013


Managing Processes in your Professional Service Enterprise ISBN: 978-952-228-569-0, e-book: 978-952-228-573-7, 125 pages

The book demon-strated how Al and Sam act and think re-garding the seven processes in their service provider busi-ness with the help of the EFQM, Baldrige or BEF framework and the ISO 9001 standard. The exam-ples are applicable to professional enter-

prises, whatever their size, as well as to in-house specialists in an organisation.

The book demonstrated seven processes: The future planning process The resource planning process The product development process The sales process The research assignment The development assignment The training assignment

Competitive Advantage through Corporate Social Responsibility ISBN: 978-952-228-568-3, e-book: 978-952-228-572-0, 88 pages

Align with the EFQM, Baldrige or BEF framework, this book describes by means of practical examples how Al and Sam, each in his own com-pany, implements his commitment to corpo-rate social responsi-bility as a sole entre-preneur, and how Sam also wants to

turn it into a competitive asset.

Every enterprise must define for itself the issues relating to corporate social responsibility by means of which it can create a competitive ad-vantage. In this book, Sam has made eco-efficiency the competitive factor that has by far the greatest importance for his company's cor-porate social responsibility.

The EFQM Excellence Model for Entrepreneurs ISBN: 978-952-228-641-3, e-book978-952-228-640-6, 116 pages

A self assessment workbook that uses the structure of EFQM Excellence Model and ISO 9001. The book describes the operating princi-ples and philosophies of professionals who are at the same time entrepreneurs.

The examples are especially applicable to self-employed persons, where the staff comprises the entrepreneur him – or herself.



1. EXCELLENCE FRAMEWORKS – BALDRIGE Each book describes the contents of the Malcolm Baldrige Performance Excellence Framework, us-ing questions and contrasting pairs of examples. The book will help you to identify the need and readiness for change, and will assist you with understanding the Excellence Framework in question by comparing your own practices with those of successful organisations.

The Baldrige Criteria for Business Enterprises, 2012 ISBN: 978-952-228-743-4, e-book: 978-952-228-742-7, 118 pages

A self assessment workbook that uses the structure of the Malcolm Baldrige Per-formance Excellence Framework. The book uses practical exam-ples and everyday events to open up the Baldrige Criteria from the perspective of a Business Enterprise.

Each assessment point in the book is illustrated comparing how average and excellent organisations perform.


The Baldrige Criteria for Public Organizations, 2012 ISBN: 978-952-228-741-0, e-book: 978-952-228-740-3, 118 pages

A self assessment workbook that has been drawn up as a self-assessment tool for organisations in the public sector and central and local government.

The page presents examples, events, sayings and anec-dotes, so that the

reader can understand the reasons and conse-quences without explanation.


The Baldrige Criteria for Educational Institutions, 2012 ISBN: 978-952-228-745-8, e-book 978-952-228-744-1, 118 pages


The book makes it easier to involve the entire staff of the educational institute in launching de-velopment.

Excellent educational institutions assess their own operations regularly and use this information to predict demands in their op-erating environment. This forms the basis for the self-assessment and self- improvement in this manual.

Using the Baldrige Criteria, it provides a series of 32 questions and contrasting pairs of examples specifically for educational facilities to help evaluate their per-formance.

1. Excellence Frameworks – Baldrige


The Baldrige Criteria for Health Care Organizations, 2012 ISBN: 978-952-228-747-2, e-book: 978-952-228-746-5, 118 pages

A self assessment workbook that uses the structure of the Baldrige Criteria to help health care organisations in both public and private sectors initiate and implement organisa-tional improvement.

The book helps or-ganisations identify

areas that need improvement, helping the or-ganisation make assessment more reliable and increasing the commitment of those participat-ing in the project.


The Baldrige Criteria for Entrepreneurs, 2012 ISBN: 978-952-228-739-7, e-book: 978-952-228-738-0, 118 pages

A self assessment workbook that uses the structure of Baldrige Criteria and ISO 9001. The book describes the operat-ing principles and phi-losophies of profes-sionals who are at the same time entrepre-neurs.

The examples are es-pecially applicable to self-employed persons, where the staff comprises the entrepreneur him – or herself.



2. DEVELOPMENT MODELS – BALDRIGE The book and the Baldrige Criteria applied will help you to identify the need and readi-ness for change by comparing your own practices with those of successful organisa-tions.

Process Management – Excellence Criteria – Baldrige, 2012 ISBN 978-952-228-735-9, e-book: 978-952-228-734-2, 123 pages

A self assessment workbook that shows how the Baldrige Criteria can be used to provide an understanding of process management.

Using the Baldrige Criteria, the book contains questions that enable you to evaluate your own

organization's management methods by comparing them with the process management operating model.


Six Sigma – Excellence Criteria – Baldrige ISBN: 978-952-228-797-7, e-book: 978-952-228-029-9, 125 pages

A self assessment workbook that uses the Baldrige Criteria to provide an under-standing of the Six Sigma.

This book addresses the two facets of the Development Model – Leadership and Management. It uses the Baldrige Criteria

together with examples form organisations that have effectively applied Six Sigma, to analyse an organisation’s leadership capabilities and the Six Sigma Development Process to assess its management capabilities.


Human Resource Management – Excellence Criteria – Baldrige ISBN 978-952-228-798-4, e-book: 978-952-228-031-2, 73 pages

A self assessment workbook that shows how the Baldrige Criteria can be used to maximise the benefits of Human Resource Management.


The book contains questions which en-able you to evaluate your own organisa-tion’s human resource management prac-tices with those of successful organisa-tions.

The book, questions and self-assessment can be adapted as a

development tool and training material for the organisation even if the organisation does not adopt the Baldrige Criteria.

2. Development Models – Baldrige


Intrapreneurship – Excellence Criteria – Baldrige ISBN: 978-952-228-796-0, e-book 978-952-228-033-6, 118 pages

A self assessment workbook that shows how Intrapreneurship, an entrepreneurial way of thinking, acting and feeling, can be applied to the func-tions of an organisa-tion to find more effi-cient ways of operat-ing and to create op-portunities for em-ployees.

This book uses practical examples of how peo-ple normally act in a situation and how they could act as an Intrapreneur in the same situa-tion. The book also helps to project the Baldrige Criteria to a personal level.


Learning and Development – Excellence Criteria – Baldrige ISBN 978-952-228-795-3, e-book 978-952-228-035-0, 107 pages


Using the Baldrige Criteria and Investors in People Standard (IIP) this book can be used as an effective

tool to build and improve competence and skills.


Well-being at Work – Excellence Criteria – Baldrige ISBN: 978-952-228-794-6, e-book 978-952-228-037-4, 130 pages

A self assessment workbook that uses the Baldrige Criteria to provide guidance on the es-tablishment and implementation of an Occupa-tional Health and Safety Management (OH&S ) Programme.


The book presents pairs of examples that highlight questions of OH&S management as each organisation develops its own pro-gram along the way towards a model that ensures better work capacity.

The objective of this book is to improve

health, safety and well-being at work and thus enhance performance.


2. Development Models– Baldrige


Corporate Social Responsibility (CSR) – Excellence Criteria – Baldrige, 2012 ISBN: 978-952-228-736-6, e-book: 978-952-228-737-3, 140 pages

A self assessment workbook that uses the Baldrige Criteria to provide guidance on how a company's op-erations influence its corporate social responsibility.

This book presents pairs of examples that highlight different is-sues of social respon-

sibility. It does not talk about right or wrong practices, simply different ones, so as to make the matter easier to understand and implement.


Competitive Advantage Through Mass- Customization – Baldrige ISBN: 978-952-228-899-8, e-book: 978-952-228-950-6, 139 pages

A workbook that pro-vides an insight into mass-customization of products and the im-portance of controlla-ble operations for competitiveness. The book explains what mass-customization and modularisation is.

It shows, through a comprehensive case

study, how an organisation can assess its own product management practices, identify devel-opment needs and objectives and launch and manage a mass-customization development program.

The book applies the Baldrige Criteria.

Total Performance Scorecard – Baldrige ISBN: 978-952-228-792-2, e-book: 978-952-228-051-0, 141 pages

The book describes how a company com-piled and combined scorecards throughout the organisation, right down to individuals and their jobs. The book combines a scorecard approach with the concepts of quality management, competence and learning management.

Every point in the program is illustrated by comparisons of "How were things done be-ore?" and "How are they done now?"


How to Make Strategy Work for You – Baldrige Self-assessment Work Book for SME´s ISBN: 978-952-228-790-8, e-book: 978-952-228-053-4, 119 pages

This handy manual shows a company planning its mission and strategy, defining financial position and developing capabili-ties. This book dem-onstrates the impor-tance of strategy planning for competi-tive assets and suc-cess. It describes the process in a certain

company, as it was done before, and as it is done now.



3. ENTREPRENEURSHIP – BALDRIGE & ISO 9001 These books describe the operating principles and philosophies for entrepreneurs. The examples are especially applicable to self-employed persons, where the staff comprises the entrepreneur him- or herself. By adapting these books to your own needs, you can at the same time learn about the Baldrige Criteria or standard in question.

Starting up your Professional Service Enterprise – Baldrige ISBN 978-952-228-789-2, e-book 978-952-228-041-1, 104 pages

The book describes through parallel ex-amples how Al and Sam think and act when starting their consulting business with the help of Baldrige Criteria and the ISO 9001 stan-dard.

The book describes how they act and think in their role as profes-

sional service providers.

Starting up Your Skilled Trade Business Enterprise – Baldrige ISBN 978-952-228-763-2, e-book: 978-952-228-043-5, 106 pages










3. Entrepreneurship – Baldrige & ISO 9001


Managing Processes in your Professional Service Enterprise ISBN978-952-228-946-9, e-book: 978-952-228-906-3, 124 pages

The book demon-strated how Al and Sam act and think re-garding the seven processes in their service provider busi-ness with the help of the ISO 9001 stan-dard. The examples are applicable to pro-fessional enterprises, whatever their size, as well as to in-house

specialists in an organisation.


Competitive Advantage through Corporate Social Responsibility – Baldrige ISBN: 978-952-228-774-8, e-book: 978-952-228-047-3, 94 pages

Align with the Baldrige Criteria, this book de-scribes by means of practical examples how Al and Sam, each in his own com-pany, implements his commitment to corpo-rate social responsibil-ity as a sole entrepre-neur, and how Sam also wants to turn it into a competitive as-

set.


The Baldrige Criteria for Entrepreneurs ISBN: 978-952-228-867-7, e-book: 978-952-228-194-4, 118 pages

A self assessment workbook that uses the structure of the Baldrige Criteria and ISO 9001. The book describes the operating principles and philosophies of professionals who are at the same time entrepreneurs.




1. Excellence Frameworks – BEF (Australia) Each book describes the contents of the Business Excellence Framework (BEF, Australia), using questions and contrasting pairs of examples. The book will help you to identify the need and readi-ness for change, and will assist you with understanding the Excellence Framework in question by comparing your own practices with those of successful organisations.

The Business Excellence Framework ISBN: 978-952-228-785-4, e-book: 978-952-228-775-5, 185 pages

A self assessment workbook that uses the structure of the Business Excellence Framework (BEF). The book uses practi-cal examples and everyday events to open up the BEF Cri-teria from the per-spective of a Business Enterprise.

Each assessment point in the book is illustrated comparing how average and excellent organisations perform.


The Excellence Framework for Public Organisations ISBN: 978-952-228-784-7, e-book978-952-228-774-8, 115 pages

A self assessment workbook that has been drawn up as a self-assessment tool for organisations in the public sector and central and local government.

The page presents examples, events, sayings and anec-dotes, so that the

reader can understand the reasons and conse-quences without explanation.


The Excellence Framework for Educational Institutions ISBN: 978-952-228-783-0, e-book: 978-952-228-773-1, 115 pages


The book makes it easier to involve the entire staff of the educational institute in launching development.

Excellent educational institutions assess their own operations regularly and use this information to predict demands in their op-erating environment. This forms the basis for the self-assessment and self- improvement in this manual.

Using the BEF Crite-ria, it provides a series of 32 questions and con-trasting pairs of examples specifically for educa-tional facilities to help evaluate their perform-ance.

2. Excellence Frameworks – BEF (Australia)


The Excellence Framework for Health Care Organizations ISBN978-952-228-782-3, e-book: 978-952-228-772-4, 115 pages

A self assessment workbook that uses the structure of the BEF Criteria to help health care organisa-tions in both public and private sectors initiate and implement organisational improvement.

The book helps or-ganisations identify

areas that need improvement, helping the or-ganisation make assessment more reliable and increasing the commitment of those participat-ing in the project.


The Excellence Framework for Entrepreneurs ISBN: 978-952-228-781-6, e-book: 978-952-228-771-7, 115 pages

A self assessment workbook that uses the structure of BEF Criteria and ISO 9001. The book describes the operating princi-ples and philosophies of professionals who are at the same time entrepreneurs.

The examples are es-pecially applicable to

self-employed persons, where the staff com-prises the entrepreneur him – or herself.



2. DEVELOPMENT MODELS – BEF (Australia) The book and the BEF Criteria applied will help you to identify the need and readiness for change by comparing your own practices with those of successful organisations.

Process Management – Excellence Criteria – BEF ISBN978-952-228-813-4, e-book: 978-952-228-777-9, 114 pages

A self assessment workbook that shows how the BEF Criteria can be used to provide an understanding of process management.

Using the BEF Criteria, the book contains questions that enable you to evaluate your own

organization's management methods by comparing them with the process management operating model.


Six Sigma – Excellence Criteria – BEF ISBN978-952-228-812-7, e-book: 978-952-228-788-5, 124 pages

A self assessment work-book that uses the BEF Criteria to provide an understanding of the Six Sigma.

This book addresses the two facets of the Devel-opment Model – Lead-ership and Manage-ment. It uses the BEF Criteria together with ex-

amples form organisations that have effectively applied Six Sigma, to analyse an organisation’s leadership capabilities and the Six Sigma De-velopment Process to assess its management capabilities.


Human Resource Management – Excellence Criteria – BEF ISBN 978-952-228-811-0, e-book: 978-952-228-787-8, 75 pages

A self assessment workbook that shows how the BEF Criteria can be used to maximise the benefits of Human Resource Management.


The book contains ques-tions which enable you to evaluate your own or-ganisation’s human re-source management practices with those of successful organisa-tions.

The book, questions and self-assessment can be

adapted as a development tool and training ma-terial for the organisation even if the organisa-tion does not adopt the BEF Criteria.

2. Development Models – BEF (Australia)


Intrapreneurship – Excellence Criteria – BEF ISBN: 978-952-228-810-3, e-book: 978-952-228-786-1, 120 pages

A self assessment work-book that shows how In-trapreneurship, an entre-preneurial way of think-ing, acting and feeling, can be applied to the functions of an organisa-tion to find more efficient ways of operating and to create opportunities for employees.

This book uses practical examples of how peo-ple normally act in a situation and how they could act as an Intrapreneur in the same situa-tion. The book also helps to project the BEF Cri-teria to a personal level.


Learning and Development – Excellence Criteria – BEF ISBN: 978-952-228-809-7, e-book: 978-952-228-769-4, 107 pages


Using the BEF Criteria and Investors in People Standard (IIP) this book can be used as an effective tool to build and

improve competence and skills.


Well-being at Work – Excellence Criteria – BEF ISBN: 978-952-228-808-0, e-book: 978-952-228-768-7, 130 pages

A self assessment workbook that uses the BEF Criteria to provide guidance on the establish-ment and implementation of an Occupational Health and Safety Management (OH&S ) Pro-gramme.


The book presents pairs of examples that high-light questions of OH&S management as each organisation develops its own program along the way towards a model that ensures better work capacity.

The objective of this book is to improve health, safety and well-being at work and thus enhance performance.


2. Development Models - BEF(Australia)


Corporate Social Responsibility (CSR) – Excellence Criteria – BEF ISBN: 978-952-228-807-3, e-book: 978-952-228-767-0, 141 pages

A self assessment work-book that uses the BEF Criteria to provide guid-ance on how a com-pany's operations influ-ence its corporate social responsibility.

This book presents pairs of examples that high-light different issues of social responsibility. It

does not talk about right or wrong practices, simply different ones, so as to make the matter easier to understand and implement.


Competitive Advantage Through Mass- Customization – BEF ISBN: 978-952-228-805-9, e-book: 978-952-228-766-3, 139 pages

A workbook that provides an insight into mass-customization of prod-ucts and the importance of controllable operations for competitiveness. The book explains what mass-customization and modularisation is.

It shows, through a com-prehensive case study,

how an organisation can assess its own product management practices, identify development needs and objectives and launch and manage a mass-customization development program.

The book applies the BEF Criteria.

Total Performance Scorecard – BEF ISBN: 978-952-228-806-6, e-book: 978-952-228-782-3, 141 pages

The book describes how a company compiled and combined scorecards throughout the organisa-tion, right down to indi-viduals and their jobs. The book combines a scorecard approach with the concepts of quality management, compe-tence and learning management. agement.

Every point in the program is illustrated by comparisons of "How were things done be-ore?" and "How are they done now?"


How to Make Strategy Work for You – BEF Self-assessment Work Book for SME´s ISBN: 978-952-228-804-2, e-book: 978-952-228-780-9, 119 pages

This handy manual shows a company plan-ning its mission and strategy, defining finan-cial position and develop-ing capabilities. This book demonstrates the importance of strategy planning for competitive assets and success. It describes the process in

a certain company, as it was done before, and as it is done now.



3. ENTREPRENEURSHIP – BEF & ISO 9001 (Australia) These books describe the operating principles and philosophies for entrepreneurs. The examples are especially applicable to self-employed persons, where the staff comprises the entrepreneur him- or herself. By adapting these books to your own needs, you can at the same time learn about the BEF Criteria or standard in question.

Starting up your Professional Service Enterprise – BEF ISBN978-952-228-803-5, e-book: 978-952-228-779-3, 104 pages

The book describes through parallel ex-amples how Al and Sam think and act when starting their consulting business with the help of BEF Criteria and the ISO 9001 standard.

The book describes how they act and think in their role as profes-

sional service providers.

Starting up Your Skilled Trade Business Enterprise – BEF 978-952-228-802-8, e-book: 978-952-228-770-0, 106 pages










3. ENTREPRENEURSHIP – BEF & ISO 9001 (Australia)


Managing Processes in your Professional Service Enterprise ISBN: 978-952-228-906-3, e-book: 978-952-228-946-9, 124 pages

The book demon-strated how Al and Sam act and think re-garding the seven processes in their service provider busi-ness with the help of the BEF Criteria and the ISO 9001 stan-dard. The examples are applicable to pro-fessional enterprises, whatever their size,

as well as to in-house specialists in an organisa-tion.


Competitive Advantage through Corporate Social Responsibility – BEF ISBN: 978-952-228-800-4, e-book: 978-952-228-776-2, 94 pages

Align with the BEF Criteria, this book de-scribes by means of practical examples how Al and Sam, each in his own com-pany, implements his commitment to corpo-rate social responsibil-ity as a sole entrepre-neur, and how Sam also wants to turn it into a competitive as-

set.


The Excellence Framework for Entrepreneurs ISBN: 978-952-228-781-6, e-book: 978-952-228-771-7, 115 pages

A self assessment workbook that uses the structure of the BEF Criteria and ISO 9001. The book describes the operating principles and phi-losophies of professionals who are at the same time entrepreneurs.




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