Product Acumen What If You Could Transform Your ... Ready to drive the business initiatives of...
Transcript of Product Acumen What If You Could Transform Your ... Ready to drive the business initiatives of...
Acumen™
What If You Could Transform Your Operation With Technology Designed for Today’s Forward-thinking Credit Unions?
Product
Product
Ready to drive the business initiatives of large, market-leading credit unions, Acumen from Fiserv is a proven solution, built from the ground up as a completely open platform using the latest Internet technologies. With unlimited scalability, realtime processing, global capabilities, and 360-degree member views, Acumen delivers unsurpassed flexibility your credit union cannot outgrow.
Combining state-of-the-art technologies
with decades of industry expertise,
Acumen is the newest account processing
solution available for large, forward-thinking
credit unions, and the latest addition to
the Fiserv portfolio of innovative
technology solutions.
Transform your credit union with the
innovative, revolutionary architecture of
Acumen. Move from being market-driven
to a market driver. Evolve from selling
products to delivering solutions. And shift
from targeting market segments to serving
strategic, growth-boosting segments.
Acumen arms progressive credit union
leaders with the timely, accurate
information they need to make informed
business decisions with keen judgment
and superior insight.
Acumen Benefits
Move at Market Speed Modern architecture increases business agility, providing unmatched flexibility to quickly adapt to evolving market needs.
Experience Premium Reliability State-of-the-art system offers premium reliability and redundancy.
Integrate Easily With Leading Solutions Internet standard architecture facilitates readily available interfaces to the robust Fiserv portfolio of value-add tools, plus streamlined connection to best-of-breed third-party solutions.
Grow Freely Today – and Tomorrow Cost-effective scalability allows you to expand your business with ease.
Simplify Support Staffing IT talent is affordable and readily available to support the system’s Internet standards-based architecture.
Access and Analyze Data With Ease Intuitive tools support ready access to your data while advanced analysis capabilities help you make informed business decisions.
Acumen is Best-in-Class Technology
Acumen represents the culmination of
unmatched industry expertise and real-
world deployment experience that only
Fiserv offers. Evolved from decades
of service to credit unions, Acumen is
the pure application of today’s best-in-
class, modern technologies. Already
deployed at billion dollar credit unions,
this proven solution employs the latest
Internet technologies and other advanced
capabilities to deliver superior flexibility
and performance to credit unions that
are ready to take their institution to the
next level.
Liberate Your Operation With Superior Customization Options
Acumen frees your credit union from
the delays of proprietary development
and expensive interface restrictions.
The state-of-the-art architecture of Acumen
leverages Web Services – the common
denominator of the future – providing
maximum flexibility to customize and
integrate the broadest set of solutions to
support your business needs. And the
use of the latest Internet standards –
without proprietary software – simplifies
staffing since an increasing number of
trained IT support professionals are
familiar with these standards.
The n-tiered open architecture of Acumen
includes separate tiers for presentation,
application, and data, so any tier can be
upgraded or replaced independently as
your needs change.
Experience 100 Percent Browser-based Ease of Use
Acumen is a true browser-based application.
With consistent, browser-based screens,
your staff will quickly become proficient
using the teller, lending, member services,
and back-office applications. Multiple
browsers can be opened simultaneously
to serve members and quickly address
business issues. And since the browser
connects directly to the core application,
no middleware is needed.
Automate Workflows to Ensure Consistency
Sophisticated workflow wizards guide your
staff through common tasks, like
opening new memberships, adding new
subaccounts, and originating loans – all with
intuitive navigation and automated tools that
ensure process consistency. And since the
same data is collected for every member,
information is readily available for reporting
and data mining.
Enjoy the freedom to
customize your operation
and experience industry-
leading efficiency.
Gain unlimited capacity
and drive growth through
increased member value.
For large credit unions ready to transform
their operation, Acumen is a cost-effective
engine for growth. Uniquely charter
agnostic, Acumen is capable of serving the
broadest range of financial institutions. The
solution has virtually no limits for account
balances, number of members, or the
number of accounts and sub-accounts it can
process. And the system’s browser-based
architecture allows economical and endless
expansion of volume.
Build Member Relationships
Turn every member encounter into a
relationship-building opportunity with
Acumen. Member Services for Acumen
provides a complete 360-degree view of
your relationship with each member. And
customizable cross-selling tools enable
your member-facing staff to suggest the
right product at the right time to the
right member.
Increase Teller Productivity
Your tellers will appreciate the intuitive
features of Teller Services for Acumen.
There are no transaction codes to memorize
and all transactions are processed in plain
language – which expedites training and
enables new tellers to become productive
faster. Nearly all teller transactions are
processed from a single screen and many
routine processes like cash dispensing and
wire originations can be fully automated,
giving tellers more time to interact with
each member.
Leverage Multi-currency Capabilities
With the global capabilities of Acumen, your
staff can serve members in the languages
and currencies you choose. Provide
extraordinary service to your members
by printing statements and receipts in the
language of their choice. The system’s
multiple currency capability also allows your
members to open accounts, write checks
and make loan payments in currency of
their choice.
Acumen is a Catalyst for Growth
Process Loans More Efficiently
The Acumen loan origination tools are
embedded in the core platform. With
Lending Services for Acumen your staff can
efficiently generate and administer loans
from beginning-to-end directly from the
system. Work queues provide a customized
“snapshot” of in-progress or completed
applications. These views can be
customized at the user level, where
outstanding applications can be reviewed
or assigned to other users for further action.
Online form and document generation in
standard PDF format facilitates consistent
documentation for your members, as well
as for audit purposes.
Access Realtime Business Data
Validate and enhance your go-to-market
strategies with realtime information.
Acumen stores informative dashboards
and tools, including member transaction
history and data from third-party sources,
in its relational database – giving you
ready access to realtime information. For
reporting, Acumen supports industry-
standard tools so you can easily customize
reports according your specific needs or
create ad hoc reports, all using current,
realtime financial data.
Reduce risk and ensure
business continuity with
21st century functionality.
The browser-based, fully
redundant Acumen solution
delivers realtime disaster
recovery capabilities,
which means rapid
recovery is measured in
minutes, not days.
With always-on processing and no-single-
point-of-failure reliability, plus sophisticated
security and fraud prevention capabilities,
the advanced functionality of Acumen
delivers premium performance and peace-
of-mind.
Ensure Business Continuity
Acumen supports business continuity
through near realtime disaster recovery
capabilities. Data is synchronized between
the production system and the disaster
recovery system. In the event a disaster
is declared, the user only needs to direct
their browser to the disaster recovery
system – and they continue operating
without disruption.
Operate Continuously
The advanced architecture of the Acumen
platform provides total hardware
redundancy to maximize availability in
support of your 24x7 operations. All
hardware can be configured with no
single point of failure. The stateless
architecture of Acumen provides for load
balanced application servers. Since teller,
lending, member services, and back-office
applications are not on dedicated servers,
your staff and members are not affected
if an application server fails. The load
balancer automatically shifts to the
remaining servers with no loss of data or
disruption in service. With the system’s
virtual day capability, stopping the system
for end-of-day is a thing of the past.
Protect Member Identity
Acumen features advanced technology to
help you meet security regulations, reduce
fraud risk and support a robust “know-your-
member” program by allowing multiple
identity documents for each member to
be captured and stored, while interfaces
to standard scanners, signature pads, and
cameras make the ID capture process fast,
easy and accurate.
Acumen is Reliable and Secure
Multi-lingual, Multi-currency
Language preference is configurable at the
employee level so your staff can work and
personalize member service, while multi-
currency accounts are easily denominated
in any currency.
Single Sign-on
Use one password with roles-based
clearance for accessing applications,
interfaced third-party solutions and any
system component.
Information Sliders
Deliver a higher level of service by
accessing useful information from the
Internet to pass on to your members.
Loan Wizard for Non-members
Underwrite loans for non-members easily
before a membership is opened.
Integrated Job Scheduler
Schedule, categorize, monitor and recover
tasks with ease.
Non-member Quick Recall
Mitigate risk, and monitor and improve
marketing initiatives by storing non-member
information directly on the system.
Key Indicators
Measure and categorize your members
with customized metrics that support loan
decisioning, risk definition and more.
Product Packaging and Targeting
Design boutique product packages to attract
a select segment of your members or
create broad-based services defined by your
market and strategy.
Innovative Features and Functions
Takeaway Financing
Entice members to move their loans to your
credit union by showing them on-screen
comparisons of your financing terms and
rates and their current competitive loans.
Unlimited Associates
Create any type of real or legal entity on the
system to support management reporting,
marketing initiatives, and risk management.
Custom Counters
Count the ways your members touch the
credit union every day through your various
service channels and design and promote
products and services that increase wallet
share and loyalty.
Online Exception Processing
Process your exceptions electronically in
realtime – no more paper exceptions.
Exception Queues
Save time and paper costs by viewing only
desired exception items electronically, then
automatically process these items.
Detailed Reporting
Use Acumen dashboards to drill down into
detailed, realtime information you need to
make informed business decisions.
e-Journals
Enable staff from different departments,
work groups and branch locations to
work effectively as a united team with
electronic roles-based communication and
automated workflows.
Discover a New Approach
If you’re a large credit union ready to take a
new approach to IT management and adopt
leading-edge technology that’s capable
of supporting your current and future
needs, Acumen is the foundation for your
transformation strategy. The industry’s new,
most technologically advanced account
processing system is available for in-house,
or service bureau delivery.
Connect With Us
For more information on Credit Union
Platforms from Fiserv, please contact us
at 800-872-7882 (U.S.), 800-937-7500
(Canada), or visit www.fiserv.com.
About Fiserv As the global leader in financial services technology, Fiserv is driving innovation in Payments, Processing Services, Risk & Compliance, Customer & Channel Management, and Insights & Optimization, and leading the transformation of financial services technology to help our clients change the way financial services are delivered. Visit www.fiserv.com for a look at what’s next, right now.
Fiserv Solutions of Canada Inc.104-4585 Canada WayBurnaby, BC V5G 4L6 800-937-7500
Fiserv, Inc.255 Fiserv Drive Brookfield, WI 53045800-872-7882 262-879-5322
©2010 Fiserv, Inc. or its affiliates. Fiserv is a registered trademark.
Other products referenced in this material may be trademarks or
registered trademarks of their respective companies.
FS-CU-6.1-Prod-Acumen-OV-25-RS 01/10
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