Procserve Masterclass Presentation from the CPO Event March 2014

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PROCSERVE What would Amazon do? The art of the possible… CPO Masterclass MARCH 2014 © Procserve Holdings Limited. All rights reserved. Paul Clayton Head of New Service Development @Procserve @CPOEVENT #CPO
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In this master-class we will take a look at how changes in the retail world will impact on procurement and supply chain in the B2B space, what the opportunities are, and how to take advantage of them. The size of the online retail market has trebled since 2007 and accounted for just over 10% of sales in 2013 and is set to continue to grow. Many traditional retailers are now re-designing their business models to drive more sales through their online channels in the face of competition from the likes of Amazon, high quality fulfilment logistics and associated customer service are becoming key battlegrounds. As these organisations transform their retail operations, how they service their retail customers is beginning to align with the needs of the business sector and this is where the opportunities lie.

Transcript of Procserve Masterclass Presentation from the CPO Event March 2014

  • 1. PROCSERVE What would Amazon do? The art of the possible CPO Masterclass MARCH 2014 Procserve Holdings Limited. All rights reserved. Paul Clayton Head of New Service Development @Procserve @CPOEVENT #CPO

2. Synopsis In this master-class we will take a look at how changes in the retail world will impact on procurement and supply chain in the B2B space, what the opportunities are, and how to take advantage of them. The size of the online retail market has trebled since 2007 and accounted for just over 10% of sales in 2013 and is set to continue to grow. Many traditional retailers are now re-designing their business models to drive more sales through their online channels in the face of competition from the likes of Amazon, high quality fulfilment logistics and associated customer service are becoming key battlegrounds. As these organisations transform their retail operations, how they service their retail customers is beginning to align with the needs of the business sector and this is where the opportunities lie. 3. Introduction 3 The drive towards online retailing is creating opportunities for procurement professionals to look again at their procurement and supply chain processes. But can traditional B2C companies cut it in the B2B world? We believe that the capabilities of the online retailing world when combined with simplified B2B eCommerce solutions means that it is now time for procurement professionals to take a serious look at how this can be exploited to deliver benefits to their organisations. 4. How long is your tail? 4 5. How long is your tail? 5 Typical tail: