Process Mining Methodology and its application at Rabobank · 1 Process Mining Camp 2013 Process...

Process Mining Methodology

Tijn van der Heijden [email protected]

and its application at Rabobank

© 2013 Deloitte The Netherlands

Agenda

1 Process Mining Camp 2013


Introduction 3 – 6

Development 7

Project life cycle 8

Process Mining Project Rabobank

Scoping 10 – 14

Process mining 15 – 17

Deployment 18 – 21


Why creating a ‘standard process’ to apply process mining in organizations?



Development of the methodology


Process Mining Literature

Literature of other domains

Process Mining Experience


Life cycle of a process mining project


Process Mining Project Rabobank Nederland


Process identification


‘Happy Flow’ described by the Manager Process Characteristics Invoices 550k inv/yr

Suppliers 107.000 Payments 2.5 bln €/yr

Costs €9,-


Formulation of objectives



The discovered process


Register (CA)

Check Details (FC)

Check Goods (MC)

Approve (BH)

60% of all invoices


85% of all invoices






100% of all invoices


Deadline: 3 days + 5 days + 2 days + 8 days = 18 days On time: >99% >99% >98% >96% Overall result: 85% of all invoices is paid within 30 days

Register Invoice

Invoice check

Goods check

Confirm Invoice

What is happening behind the KPIs?

1day

1day

1day

1day

4days 1day

1day

1day

4days

1day 2days

1day

1day

1day

1day 3days

8days

1day

1day

2days 2days

1day

5days 1day

Process Mining Camp 2013

18


How to reduce the cost price by lowering the effort spent?


ü ü

ü ü

ü ü

ü

ü ü

û û

û

û û û û û û

û û


What are the causes of rework?

Process Mining Camp 2013

20

0

2

4

6

8

10

12

14

16

18

20

22

24

0,0 0,5 1,0 1,5 2,0 2,5 3,0 3,5 4,0 4,5 5,0 5,5 6,0 6,5 7,0 7,5 8,0 8,5

EMP76279

EMP76111 EMP74600

EMP66263

EMP48252

EMP41429

EMP41229

Registered Invoices (%)

EMP91109 EMP86776

EMP86234

EMP85058

EMP84307

EMP83823 EMP83664

EMP83531

EMP81916

EMP81608

EMP81555

EMP80543

EMP80479 EMP78288

EMP77984

Invoices that need rework (%)


Who executes which activities?

356 employees 42 employees

1082 employees

514 employees

1 employee 3 employees

72 employees



Next steps...



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