Process Improvement 101
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Transcript of Process Improvement 101
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
Process Improvement 101Process Improvement 101
Presented by Bill BarnesPresented by Bill Barnes
http://www.linkedin.com/in/billbarnesmimhttp://www.linkedin.com/in/billbarnesmim
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
The Story of the Newly WedsThe Story of the Newly Weds
HusbandHusband
WifeWife
The RoastThe Roast
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
Why Process ImprovementWhy Process Improvement
An easy way to demonstrate valueAn easy way to demonstrate value
Allows you to focus on what is working Allows you to focus on what is working wellwell
Way to distinguish self from othersWay to distinguish self from others
Changes focus from problem to Changes focus from problem to opportunityopportunity
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
Process MappingProcess Mapping
Most efficient way to understand whole Most efficient way to understand whole processprocess
Permits you to demonstrate you Permits you to demonstrate you understand whole processunderstand whole process
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
Process Mapping ExampleProcess Mapping Example<Process Name>
Loa
n P
roce
sso
rM
ort
ga
ge
Sal
es
Ass
oci
ate
Ho
me
Loa
n
Cu
stom
erL
oan
Off
ice
rR
ea
l Est
ate
A
gen
t (R
A)
1 – Mails application to
customer
2 - Customer completes application
3 – Mails application back to
RA
4 - RA forwards application to MSA
5 – MSA forwards application to LP
6 – Reviews application
7 – Additional Information
required
Additional Information
Yes
8 - Reviews Application
Accept (Y/N)
Acceptance Package Created
Rejection Package Created
Forward to MSA
Yes
Schedule to meet with RA
Reviews final package
Send Final Determination to
Customer
Receives Final Determination
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
Tools To Create Process MapsTools To Create Process Maps
VisioVisioExcelExcelPowerPointPowerPointWordWordGoogle’s drawing toolGoogle’s drawing toolDia for WindowsDia for WindowsPaper and PencilPaper and PencilVideo CameraVideo Camera
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
Getting a BaselineGetting a Baseline
Need to determine the follow for current Need to determine the follow for current processprocess– How long?How long?– How much?How much?– How good?How good?
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
Most Important QuestionMost Important Question
Process maps make it easy to ask why Process maps make it easy to ask why something is done a particular way.something is done a particular way.
The most important question throughout The most important question throughout process improvement isprocess improvement is
WHY?WHY?
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
Examine Process MapExamine Process Map
If your lucky, an examination of the If your lucky, an examination of the process map will show you some easy process map will show you some easy ways to save time, money, or reduce ways to save time, money, or reduce errors.errors.
If you can get some data even better, but If you can get some data even better, but that is outside the scope of this course and that is outside the scope of this course and going more into one of the methodologies going more into one of the methodologies such as Lean Six Sigmasuch as Lean Six Sigma
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
The KeyThe Key
Review the process map and ask why. Review the process map and ask why.
Review the process from beginning to end Review the process from beginning to end that you are trying to improvethat you are trying to improve
Remember sometimes Process Remember sometimes Process Improvement is not the answerImprovement is not the answer– Ferrari will let you get to work a little faster butFerrari will let you get to work a little faster but
Still have to follow traffic lawsStill have to follow traffic laws
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
More KeysMore Keys
Process Improvement is not a one time Process Improvement is not a one time thing.thing.
Process should be reviewed regularly to Process should be reviewed regularly to see if things can be made better or more see if things can be made better or more effective.effective.
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
BenchmarkingBenchmarking
A concept taught in Six Sigma is A concept taught in Six Sigma is benchmarking. This is the concept of benchmarking. This is the concept of looking at other organizations that may be looking at other organizations that may be in a different industry but does a similar in a different industry but does a similar process.process.– Southwest Airlies and Indy Pit CrewsSouthwest Airlies and Indy Pit Crews
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
Always Be QuestioningAlways Be Questioning
Never accept the status quo as the best in Never accept the status quo as the best in can becan be
Always seek incremental improvementsAlways seek incremental improvements
If you want to learn more about process If you want to learn more about process improvement, there are a variety of improvement, there are a variety of courses out there such as Lean Six courses out there such as Lean Six Sigma.Sigma.
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
Six Sigma OverviewSix Sigma Overview
D – DefineD – Define
M – MeasureM – Measure
A – AnalyzeA – Analyze
I – ImproveI – Improve
C - ControlC - Control
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
DefineDefine
Project CharterProject Charter
Project ManagementProject Management
Process DefinitionProcess Definition
Stakeholder ManagementStakeholder Management
Voice of CustomerVoice of Customer
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
MeasureMeasure
Identify MeasuresIdentify Measures
Data CollectionData Collection
Describe and Display DataDescribe and Display Data
Baseline PerformanceBaseline Performance
Quick Win IdentificationQuick Win Identification
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
AnalyzeAnalyze
Root Cause AnalysisRoot Cause Analysis
Lean Process AnalysisLean Process Analysis
Graphical Data AnalysisGraphical Data Analysis
Statistical Data AnalysisStatistical Data Analysis
Root Cause IdentifiedRoot Cause Identified
Quick Win IdentificationQuick Win Identification
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
ImproveImprove
Identify and Select SolutionsIdentify and Select Solutions
Financial Impact of SolutionsFinancial Impact of Solutions
Risk Planning and TestingRisk Planning and Testing
Implement SolutionsImplement Solutions
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
ControlControl
Process ControlProcess Control
Response PlanResponse Plan
Project DocumentationProject Documentation
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
Case StudiesCase Studies
By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us
Q&AQ&A