Process Flows for the Contingent Workforce · Process Flows for the Contingent Workforce ......

© 2012 Crain Communications Inc

Concurrent Workshop:

Process Flows for the Contingent Workforce

Speakers: Jeannee Hoppe, Global Program Manager, 3M Company Ben Walker, Director, Professional Services,

Brightfield Strategies LLC

Thursday, Sept. 20 | 5:00 pm | Room 308


Introductions

Jeannee Hoppe3MGlobal Program ManagerContingent Workforce Solutions

Ben WalkerBrightfield StrategiesDirector of Professional Services


Discussion Topics

Why Use Process Maps? Example: Getting Mac to School Overview of Mapping Symbols Mapping Techniques & Tools Getting Started with a Mapping Session Demonstration: Guac! Reference Materials


Why Use Process Maps?

VMS

MSP

An MSP is a highly complex solution with many concurrently moving parts owned by many different people, supporting many different functions. This can lead to end-user confusion at best, and worse—chaos!

Joe the Hiring Manager



Clarity

Complex, multi-process, cross-functional solutions require documentation to ensure:

Consistency Compliance



Narrative Descriptions Graphical Summary

Process Documentation Options

Process maps provide a concise and consistent format to document how all the moving parts of a solution fit together.



Process Mapping:- Visually represents the work process- Uses universal symbols that are easily recognizable- Identifies problem areas (bottlenecks, rework, unnecessary steps) and

opportunities for process improvement- Provides a common understanding of the entire process and specific roles

and contributions of process participants- Before you can improve a process, you must understand it

Process maps are good for:- Training new resources on “what we do”- Streamlining work activities (get work done more efficiently)- Reducing cycle times (get work done faster)


Example: Getting Mac to School


Overview of Mapping Symbols


Mapping Techniques

Block Diagrams (high-level process steps) Swim Lane Diagrams (multi-functional) SIPOC (Supplier, Input, Output, Customer) Value Stream Mapping (Lean)


Getting Started with a Group Mapping Session

Tools needn’t be complex or expensive- Post-It Notes- Powerpoint- Visio Ensure you have the right subject matter experts engaged

- Process owners- Owners of discrete activities- “Customers” of process or specific outputs

Ensure room is large enough with white board or empty wall

Designate a facilitator

Designate a “mapper”

Add a time buffer (schedule +20% to what you think you need)


Getting StartedProcess Activity Questions

- How do we do it?- Why do we do it?- What is the output?- How many outputs?- How long does it take?- Where does the output go?- Who reviews it and when?- Who performs each

activity?- What generates the

process/task?

- Who are the customers of the process/task?

- Who are the suppliers of the process?

- What decisions are made in the process

- What computer systems and files are used?

- How are errors / problems / exceptions handled?


Mapping the Process in a Group SessionUsing Post-Its on a white board allows you to quickly modify processsteps when facilitating a process mapping session


Input Action Output

Demonstration: Time to Make the Guacamole!


Making Quac: Narrative Documentation


Making Quac: Multi-Functional Process Map


Additional Reference Materials

Books:

Managing SidewaysRummler-Brache

Process Mapping, Process Improvement and Process Management Dan Madison

Websites:

http://www.six-sigma-material.com/SIPOC.html

http://www.isixsigma.com/tools-templates/process-mapping/practical-guide-creating-better-looking-process-maps

Process Flows for the Contingent Workforce · Process Flows for the Contingent Workforce ......

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