PROCESS

1.Overview Process describes the act of taking something

through an established and usually routine set of procedures

Business Strategy contains many systematical process & it provides certification for the organization

2.ISO 9001:2008 ISO 9000 is a family of standards for Quality

management systems ISO 9001 standards are developed according to

the principles as

1.Consensus

2.Industry wide

3.Voluntary

ISO(cont.) Consensus:

The views of all interest are taken into account such as manufacturers,vendors,users,lab testing,etc.

Industry wide:

Global solutions to satisfy industries and customers worldwide.

ISO(cont.) Voluntary:

Voluntary involvement of all interests in the market place

AdvantagesISO 9001:2008 has the following advantages Create more affective operation Increase customer satisfaction Increase profit & productivity Improve awareness

3.CMMI Stands for Capability Maturity Model Integration

It is the process improvement appraoch

Helps organization to improve their performance

Levels of CMMI

Levels(cont.) Level 1-Initial

- used for project having limited scope Level 2-Repeatability

- used for any project that will be done again Level 3-Standardization

- Avoids reinventing the wheel for each project

Level(cont.) Level 4-Manageability

- This level can only be achived by well documented experience

Level 5-Optimization

- This is done in every stage

4.ITIL Stands for Information Technology

Infrastructure Library is a set of concepts and practices for Information

Technology Services Management (ITSM), Most adopted approach It provides framework for identifying, planning,

delivering and supporting IT services to the business.

ITIL Users NASA UK Health center Disney HSBC bank

Benefits of ITIL improved IT services reduced costs improved customer satisfaction improved productivity improved use of skills and experience improved delivery of third party service.

5.COBIT Stands for Control Objectives for Information

and related Technology (COBIT) It is a set of best practices for Information

Technology COBIT is a trademark of the Information

Systems Audit and Control Association and the IT Governance Institute.

COBIT structureCOBIT consists of the following four domains

* Plan and Organize

* Acquire and Implement

* Deliver and Support

* Monitor and Evaluate

6.Six Sigma It is a business management strategy Developed by Motorola It seeks to improve the quqlity of the products It identifies & remove the defects

Six Components of six sigma

Genuine focus on the customer Data and fact driven management Process focus,Management and improvement Proactive management Boundaryless organization Drive for perfection,tolertae failure

6 sigma software pacakages

Analysis tools, which are used to perform statistical or process analysis

Program management tools, used to manage and track a corporation's entire Six Sigma program

DMAIC and Lean online project collaboration tools for local and global teams

Benefits of six sigma Focus on customers Reduce cycle time & waste Data analysis before decision making Team building Systematic problem solving Improve presentation,leadership & project

management skills

7.OHS Stands for Occupational Health and Software

is a cross-disciplinary area concerned with protecting the safety, health and welfare of people engaged in work or employment.

Reasons for OHS Moral-An employee should not have to risk

injury or death at work Economic Legal

OHS information resourcesOHS information resources include the following: hazard and incident reports First aid records workers’ compensation claims records records of environmental monitoring Job Safety Analyses (JSA) and risk assessments information related to performance measures for

the OHS

Advantages Improved awareness of safety, hazards and a safe

workplace

Increase productivity

Reduced workers compensation and associated costs from a reduction in the risk of injuries.