Thesis Title: “Problems encountered in

E-Banking in the Selected Banks in Quezon City:

An Assessment”

Submitted by:

BSBA- Banking and Finance

(Student)

Acaso, Maribeth

Cabudoy, Eva M.

Monilla, Nordeliza M.

Naval, Arnel

Submitted to:Dr. John Ortiz Teope

Input Process Output

Profile Survey Conclusion

Ages Documentary Research Policy recommendation for e- banking

Gender Unstructured Interview Policy recommendation for e- bankingPrecautionary measures in doing e-banking

Status Internet Research

Occupation Statistical Analysis

Self EvaluationFrequency and Percentage

RankingWeighted Mean

Chi-square

1.2 Conceptual FrameworkConceptual framework discussed the flow of the study to be taken. The study used the

system approach. The system of three (3) frames is composed of input which went

through the process of operation and emerged as the output.

The input contains the leading variables

regarding e-banking users. It includes the profile

of the respondents such as age, gender, status

and occupation. Also the self evaluation based

on their perception about e-banking and the

problems they encounter while doing e-bank.

The second frame contains the method and

procedures to be used to gather information

and analyze those variables by making survey

questionnaire, conducting unstructured

interview, research, and the use of statistical

tools.

The third frame is the output. It contains the

arrived conclusions based on the results of

survey and interview. It also contains the

policy recommendations that the

researchers suggested for precautionary

measures to avoid such problems and the

necessary actions to take if they encounter

any problems while doing transactions in e-

banking.

The arrows include the workflow of

information in the research process. The

feedback loop connects the output to the

process involved as well as to the input. It

made the system continuous.