Problem Tracking with BPM
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![Page 1: Problem Tracking with BPM](https://reader036.fdocuments.net/reader036/viewer/2022062320/5590cae01a28ab48538b4717/html5/thumbnails/1.jpg)
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Business Process Management
For Problem Tracking
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#1 IN OPEN SOURCE BPM
•1,600,000 DOWNLOADS
•40,000 COMMUNITY MEMBERS
•500+ CUSTOMERS
•100 EMPLOYEES
•60 TECH & SI PARTNERS
AWARDS
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BONITA OPEN SOLUTION SUITE
Process design,modeling and simulation
Connect, integrate
Application development
User experience
User accessTask management Test, execute, monitor
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PROBLEM TRACKING
• Custom issue forms to document issues properly• Assign actions to staff to resolve issues• Report on the status of issues to management• Monitor the outcome of the actions taken• Estimate/measure Impact via process simulation
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CUSTOM ISSUE FORMS TO THOROUGHLY DOCUMENT ISSUES
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CUSTOM ISSUE FORMS TO THOROUGHLY DOCUMENT ISSUES
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ASSIGN ACTIONS TO STAFF TO RESOLVE ISSUES
• Business rules/conditions
• ‘Actor’ assignment
• Timers
• Email connectors
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MONITOR THE OUTCOME OF THE ACTIONS TAKEN
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KPIs Accessible from User Experience Portal
KPI Reports Output to Format of Microsoft Office, PDF, Open Office, etc.
Number of Cases by Year Number of Cases by Dept.
Number of Cases by Department
Statuses of Cases
Number of Cases by Department
Closed, 22%Open, 22%
In Progress , 56%
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REPORT ON THE STATUS OF ISSUES TO MANAGEMENT
List of Help Desk Tickets
Request Type
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ESTIMATE/MEASURE IMPACT VIA PROCESS SIMULATION
•Estimate impact and possible consequences based on resources, schedule, cost or scope
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