Problem Installing Office 2010 Error 25004

17/12/2014 ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"

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Microsoft Office >

Problem installing Office 2010: "Error25004. The product key you entered

cannot be used on this machine"

Question

0Sign into vote

Saturday, May 22, 2010 5:31 AM

Powered 15 Points

When I tried to install Office 2K10 in a freshinstalled WinXP Sp3 an error was occurred as stated.

Is there any solutions?

Answers

0Sign into vote

Friday, May 28, 2010 7:42 PM

Tianyu X MSFT 35 Points

The full error text is as follows:

Error 25004: The product key you entered cannot be used on this machine. This is most likely due toprevious Office 2010 trials being installed. System error:

The key you are currently trying to install with, is an Office Professional Plus Trial key. A machine willallow one Professional Plus Trial key installed on it ever. Meaning you can install a trial on a machine,used it for some time, uninstall Office. When you go back to the Microsoft website and get a new key,the second installation will be rejected with the above error message.

If this is not how you ran into the situation, please let us know the exact System error: inthe above error message.

Marked as answer by Jennifer Zhan Monday, May 31, 2010 8:35 AM

All replies

Office 2010 Planning, Deployment, and Compatibility

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1Sign into vote

Monday, May 24, 2010 9:25 AM

Sally Tang 6,435 Points

DearPowered,

TheissuemayoccurwhenthepreviousOfficefilesonthecomputerarenotcompletelyuninstalled,suchasOffice

2010beta.WecantrytocompletelyuninstallOfficeprogramandtheninstallOffice2010again.

First,pleasegotoStart>ControlPanel>ProgramsandFeatures(Add/RemoveProgramFiles),LocatetheOffice

programanduninstallit.

Then,youcantrytomanuallyuninstallOfficeprogramsbythestepsbelow:

1.DownloadandinstalltheWindowsInstallerCleanupUtility.

http://download.microsoft.com/download/E/9/D/E9D803557AB445B880E8983A48D5E1BD/msicuu2.exe

2.AfteryouinstalltheWindowsInstallerCleanUpUtility,clickStart>AllPrograms>WindowsInstallCleanUp.

3.HighlightMicrosoftOffice2010entryinthelistandthenclickRemove.QuittheUtility.

Note:IfyouhavegotanyotheroldorredundantofficeentriessuchasOffice2007orotherOfficestandalone

products,suchasVisiointhelist,pleaseremovethemtogether.

4.Closeallapplications.

5.ClickStart>Run,type"regedit"(withoutthequotationmarks)andpressEnter.

6.Expandtheregistrytreeontheleftpaneandlocatethefollowingtworegistrysubkeys:

HKEY_CURRENT_USER\Software\Microsoft\Office

HKEY_LOCAL_MACHINE\Software\Microsoft\Office

7.RightclickonthisregistrysubkeyandclickDeletetodeletethosekeys.

8.OpenWindowsExplorer,andthenbrowsetothe"C:\ProgramFiles"folder

Ifitexists,renamethe"MicrosoftOffice"to"MicrosoftOfficeOLD"

Ifitexists,rename"OfficeUpdate"to"OfficeUpdateOLD"

Ifitexists,rename"OfficeUpdate14"to"OfficeUpdate14OLD"

Ifitexists,rename"OfficeUpdate12"to"OfficeUpdate12OLD"

9.ClickStart>Run,type"%Temp%"(withoutthequotationmarks)andpressEnter.

10.EmptytheTempfolder.

Note:Ifsomefilescan'tbedeleted,pleaseskipthem,whichdon'tinfluencetheresultofthetroubleshooting.

11.EmptytheRecycleBin.

12.Restartyourcomputer.

13.TrytoreinstallOffice2010again.

Pleasetakeyourtimetotrythesuggestionsandletmeknowtheresultsatyourearliestconvenience.Ifanythingis

unclearorifthereisanythingIcandoforyou,pleasefeelfreetoletmeknow.

BestRegards,

SallyTang



0Sign into vote

Tuesday, May 25, 2010 3:11 AM

Powered 15 Points

Just physically purge all the Office apps, folders, registry and restart the Workstation

but still got the error message at the end of the installation

0Sign into vote



DearPowered,

Iamsorrytohearthattheproblempersists.Tobettercheckthesituation,Iwouldliketoconfirmwhereyougetthe

Officeprogramandtheproductkey.IsittheOffice2010RTMversion?

PleasemakesuretheproductkeyisassociatedwiththeOfficeprogram.Forexample,ifthisisanOfficesuite,the

productkeyshouldalsobethekeyforthesuite.

BestRegards,

SallyTang

0Sign into vote


Powered 15 Points

I've download the Trial version and got following key from your site:

729X42MYGXT6DPHY3R78FDBPG

0Sign into vote Wednesday, May 26, 2010 12:17 AM

Ted Way Microsoft MSFT 2,890 Points

What was the URL that you downloaded Office from?

Ted Way [MSFT], Program Manager, Microsoft Office: Enterprise Licensing, Group Policy, and 64bitOffice



0Sign into vote

Wednesday, May 26, 2010 10:20 AM

Powered 15 Points

I downloaded from this

http://technet.microsoft.com/enus/evalcenter/ee390818.aspx

Anyway I get hold on this temporary

0Sign into vote

Wednesday, May 26, 2010 12:19 PM

Feyroce_X Myrosoft AG 0 Points

Exactly the same issue for me on Windows 7 x64 !

0Sign into vote

Thursday, May 27, 2010 9:28 AM


HiPowered,

IsyourWindowsXPsystem32bitversion?Also,didyoudownloadthe32bitversionoftheOfficeProfessionalPlus

2010program.

Forthedetailedinformationaboutthesystemrequirement,youcanrefertothisarticle:

http://technet.microsoft.com/enus/evalcenter/ee390818.aspx

Regards,

SallyTang

0Sign into vote

Friday, May 28, 2010 7:34 PM


Is this the first time you've tried to install the key? Or have you already installed the key, and you'retrying to enter the key again?




0Sign into vote

Friday, May 28, 2010 7:42 PM

Tianyu X MSFT 35 Points


Error 25004: The product key you entered cannot be used on this machine. This is most likely due toprevious Office 2010 trials being installed. System error:


If this is not how you ran into the situation, please let us know the exact System error: inthe above error message.

Marked as answer by Jennifer Zhan Monday, May 31, 2010 8:35 AM

0Sign into vote

Thursday, June 17, 2010 12:14 PM

Thistlescot 0 Points

I'm having the same issue on a brand new Dell studio XPS 64 bit. It's never had Office installed, I'vefollowed the instructions shown here http://www.programimi.com/2010/04/26/fixproblemsupgradingoffice2010betatortmfinalrelease/ which have apparently fixed a lot of peoples issues,but I'm having no joy!

Has anyone got another fix for this please!!!!!

0Sign into vote

Sunday, June 20, 2010 12:44 AM

sublime2010 0 Points

ME TOO AHH!!!! I swear I deleted every Office file there is and I ran both cleanup untilies and click torun clean ups too! And nothing I was on the beta version of Office 2010. But it won't let me do a freetrial : I'm worried If I do buy this online it will do the same thing :

0Sign into vote

Sunday, June 20, 2010 2:01 PM

rjtechne 0 Points

helow miss SallyTanghmmmivewonderedthaticannotdeletetheseregistrysubkeysHKEY_LOCAL_MACHINE\Software\Microsoft\Officehmmmitssomethingsayscannotdeleteoffice:errorwhile

deletingkey.hmmmplshelpmeandalsoaboutthiserror...

Error 25004. The product key youentered cannot be used on thismachine". this is most likely due toprevious Office 2010 Trials beinginstalled. system error: hmmm icannot use the trial version of theoffice 2010 hhuhuhuhhuh



0Sign into vote


sublime2010 0 Points

helow miss SallyTanghmmmivewonderedthaticannotdeletetheseregistrysubkeysHKEY_LOCAL_MACHINE\Software\Microsoft\Officehmmmitssomethingsayscannotdeleteoffice:errorwhile

deletingkey.hmmmplshelpmeandalsoaboutthiserror...

Error 25004. The product key youentered cannot be used on thismachine". this is most likely due toprevious Office 2010 Trials beinginstalled. system error: hmmm icannot use the trial version of theoffice 2010 hhuhuhuhhuh

Yeah I got the same thing too...

0Sign into vote

Monday, June 21, 2010 10:59 AM

rjtechne 0 Points

really?????hjmmmm i nid to fix that and run in my system so that i can see the new features and evaluate it first before i buy that in the market uhuhuhuhuhuhuh plssssss hellllppppp!!!!!



0Sign into vote

Tuesday, June 22, 2010 3:39 AM

LGLiNK 0 Points

helow miss SallyTanghmmmivewonderedthaticannotdeletetheseregistrysubkeysHKEY_LOCAL_MACHINE\Software\Microsoft\Officehmmmitssomethingsayscannotdeleteoffice:error

whiledeletingkey.hmmmplshelpmeandalsoaboutthiserror...

Error 25004. The product key youentered cannot be used on thismachine". this is most likely due to previous Office 2010 Trials beinginstalled. system error: hmmm icannot use the trial version of theoffice 2010 hhuhuhuhhuh

Yeah I got the same thing too...

I have the exact same error. However I installed Office Professional Plus 2010 14.0.4730.1010 fromTechnet thursday last week, then uninstalled it as I thought the install file had errors. I thendownloaded Another trial but then with a different serial but it won't let me install. I did a completepurge of the entire system all office files except for HKLM/software/microsoft/office which cannotbe deleted. I just want to know if there is a way to find that original trial key cuase i have like 20+ left.

0Sign into vote

Tuesday, June 22, 2010 7:31 PM

Vic.itbk 0 Points


Error 25004: The product key you entered cannot be used on this machine. This is most likelydue to previous Office 2010 trials being installed. System error:

The key you are currently trying to install with, is an Office Professional Plus Trial key. A machinewill allow one Professional Plus Trial key installed on it ever. Meaning you can install a trial on amachine, used it for some time, uninstall Office. When you go back to the Microsoft website andget a new key, the second installation will be rejected with the above error message.

If this is not how you ran into the situation, please let us know the exact System error: in the above error message.

Me too !!!

I downloaded Office 2010 From Microsoft !!!

What must i do ???

Help me !!! :

My OS is Windows 7 Ultimate 32 bit !!!



0Sign into vote

Wednesday, June 23, 2010 4:42 AM

Rajiv Vishwa Infosys Technologies Ltd 0 Points

I do have the same problem, I downloaded Office 2010 Professional on 6/20 and still struggling withthe installation.

FYI, I dont have any office folder in Program files nor in Registry. Did a sweep with CCleaner as well,no luck!

I really wanted to know whether there is any option to regenerate that trial key from the Microsoftdownloads section It looks like a bunch of keys generated during a particular period has caused theissue... Just guessin...

More Info: OS is XP SP3 Guest in Mac OSX 10.6.4 Host Running inside parallels

0Sign into vote Saturday, June 26, 2010 3:30 PM

Kelly Stanonik 0 Points

Same problem here as well. The only version of 2010 I had installed prior to this was the beta. Maybe they consider the beta itself as a "trial version"?

0Sign into vote


Rajiv Vishwa Infosys Technologies Ltd 0 Points

No answer?? Anyone??

0Sign into vote



Yes, this problem needs an answer, it will not just go away. I am sitting here a fully paid andregistered user of Office 2007 who was testing Office 2010 BETA without any version of Office nowbecause Microsoft couldn't handle an upgrade, or more accurately because their COPY PROTECTIONis BREAKING THINGS. Arrgggg.

0Sign into vote


Susan Scult The Mir Yeshivah in Jeru... 0 Points

I am really in the dark here.

I have a clean installation of windows 7 ult /32 and installed the demo. I had a small problem so iremoved and wanted to install it again. All I get is the shitty error. I have erased everything in theregistry that has "office" on it, erased the temp etc. Still to no avail.

I feel like we are being ignored here a little. Kind of reminds me of MSoft's standards in the 90's. Is itreally so difficult to allow setup to reenter a key as long as the first one hasn't expired? Even aimmature programmer like myself could handle that.

So please give us a solution that works



0Sign into vote Sunday, June 27, 2010 11:42 AM


Being ignored more than a little. This thread was started on May 28 and it's almost a MONTH LATER. I guess the Microsoft answer is that you should just buy the product and once you are dealing with aproduction code instead of a trial code it will "probably" work. No thanks let's get this working aspromised right now.

0Sign into vote


Susan Scult The Mir Yeshivah in Jeru... 0 Points

We little people in our righteous might will fight through to absolute victory!

So M$oft give us an answer

0Sign into vote

Wednesday, June 30, 2010 12:51 PM

jacobwh 0 Points

Same error here, not getting a reply anywhere. Never installed any upgrades. Ugh, I have just hadproblems every time I upgrade a Microsoft upgrade. The email support told me "You don't need touninstall 2010, if you want to keep it." Which wasn't even close to the question...

Can someone help us with this so we can pay youMsoft money to upgrade?

0Sign into vote

Wednesday, June 30, 2010 2:04 PM

moscow 175 Points

Tried all the suggestions running fixit to remove installation, deleting temp files, removing registryentries no luck. Could trial rely on some hidden file that is checked by MS installer that is notremoved by "fixit"? Also MS please stop sending me emails asking about how my trial is going.

0Sign into vote

Monday, July 05, 2010 2:11 AM


The comment in this thread that is marked as the answer ISN'T the answer. It is suggesting that aprevious copy of Office 2010 Professional Plus Trial was installed, removed and then reinstalled. Formyself it was the BETA of 2010 then the trial of the release version that isn't working. For others theyare getting this error message even on "new" installs. This thread needs to be marked unansweredand get some MS attention.



0Sign into vote

Wednesday, July 07, 2010 12:35 PM

yenantwin 0 Points

they really should!

WHY DID THEY JUST ADDED A FEATURE THAT CAN KEEP BOTH PROGRAMS!

know look what they made me do,, i UNInstalled all previous programs

NOW IM STUCK!! AND UNABLE TO DO MY POWERPOINT PROJECT!!!! THAT IS DUE NEXT WEEK!!!!!!!!!

GRRRRRR.........

0Sign into vote

Saturday, July 10, 2010 10:22 PM

Chadi_W7 0 Points

Same problem.

Although it would not allow me to delete

HKEY_LOCAL_MACHINE\Software\Microsoft\Office(evenafterareboot)

0Sign into vote Sunday, July 11, 2010 9:10 AM


How is this error message even possible with Office 2010? There were NO PREVIOUS Office 2010trials available to be installed besides the beta. For someone transitioning directly from the beta tothe trial shouldn't there be a fix?

0Sign into vote

Sunday, July 11, 2010 1:12 PM

Yue Gates 0 Points

same here, school is starting tomorrow and I can't imagine working with no office.

0Sign into vote

Wednesday, July 14, 2010 10:35 AM


Hahaha : Just got this from Microsoft:

"We'rewritingtoremindyouthatyourfreetrialperiodhasnowended.YoumustupgradetothefullversiontocontinueusingOffice2010."

GoodoneMS!

0Sign into vote

Wednesday, July 14, 2010 1:40 PM

John Smithss 0 Points

Same thing for me with a fresh install of Win7 64 bits !



0Sign into vote

Thursday, July 15, 2010 3:41 AM

abkate 0 Points

I'm getting this problem too.

I have Office Small Business 07. Downloaded the Office 2010 trial, installation froze halfway through.

Used the Fixit to remove all traces of the install before starting again, but I still get this message, evenwith a different 2010 product key.

0Sign into vote

Wednesday, August 04, 2010 12:23 AM


Please try running Office rearm:

http://technet.microsoft.com/enus/library/ee624357.aspx#section4

The easiest way to do it is to open an elevated command prompt, then go to the folder:

C:\%Program Files%\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\

This will be in the "Program Files x86" folder if you're running 32bit Office on 64bit Windows. Ifyou saved to another drive other than C, then use the correct drive letter.

This will allow you a grace period to run the Office trial.


0Sign into vote

Monday, August 09, 2010 6:42 PM

John Smithss 0 Points

I didnt have this file on C:\%Program Files%\Common Files\MicrosoftShared\OfficeSoftwareProtectionPlatform\

And i installed Office 2010 on a fresh install with no other Office installation previously done !

Anyone can help ?

Thank

0Sign into vote

Sunday, August 22, 2010 7:09 PM

Krutonious 0 Points

WTF!!! I mean, c'mon, this is BS. First I get an error trying to install because I'm running securitysoftware on my computer... then when I remove that from start up and try to install again, it tells mythat I can't because the SN I am using is already installed on my machine.

This is the worst product installer I have seen yet from MS. I can guarantee that I will not be"purchasing" this version of office to use it.

Like, it's now August and there is still no fix for this. Absolute BS!!!



0Sign into vote

Saturday, September 25, 2010 6:04 PM

sonyabhi 0 Points

I totally agree !

APPLE and its MacbookPro at least have the courtesy , to help students out. They try and fix theproblem without any hassles!

0Sign into vote

Monday, September 27, 2010 10:01 PM

Jaredwgolf 0 Points

I have a similar problem. I get the install error when trying to install software purchased fromMicrosoft via Digital River. The problem started for me when I uninstalled office 2010 from the "D"drive, backed up all of my files and deleted the "D" partition. I then merged the free space with my"C" drive and now I can not reinstall. i have tried every step here multiple times as well as a fewothers in various forums from Microsoft... Please Help.

0Sign into vote

Monday, October 11, 2010 3:03 AM


I didnt have this file on C:\%Program Files%\Common Files\MicrosoftShared\OfficeSoftwareProtectionPlatform\

And i installed Office 2010 on a fresh install with no other Office installation previously done !

Anyone can help ?

Thank

Are you running 32bit Office on 64bit Windows? You may want to check the "C:\Program Filesx86" folder. The rest of the path is the same.




0Sign into vote

Tuesday, October 12, 2010 12:22 PM

BranRuz 0 Points

Hi,

I Have the same issue as everybody I mean the error 25004

I was running Windows 7 w/o office

I installed the trial version downloaded from your site and I used the product key I received in anemail from Microsoft. The installation froze after a while.

I had to reboot the PC. I tried a second install and at the end, I received the fatal "Error 25004"

What's next step, please ?

A very tired user

0Sign into vote

Thursday, October 28, 2010 5:39 PM

tonyrobertcoo 0 Points

Hi, I got the same problem trying upgrade from Office Professional Plus 2010 to the final version.

Error message: Microsoft Office Professional Plus 2010 Trial encountered an error during setup.

Error 25004. The product key you entered cannot be used on this machine. This is most likely due toprevious Office 2010 trials being installed. System error: 1073422308

I have done all the suggestions that's on thisthread: http://social.technet.microsoft.com/Forums/en/officevolact/thread/f3ee0525ff904a4ab1a7df91cb71e414

Could someone please please please help me?

Thanks. Tony

0Sign into vote

Saturday, November 06, 2010 1:00 AM

vinod_r21 0 Points

Office 2010 suites

To uninstall the 2010 Microsoft Office suite automatically, click the Fix this problem link. Click Run inthe File Download dialog box, and then follow the steps in the Fix it wizard.

Fix this problem

Proposed as answer by vinod_r21 Saturday, November 06, 2010 1:00 AM



0Sign into vote

Saturday, November 06, 2010 7:25 PM

jmans25 0 Points

I am having the same problem. This is how to fix it easiest method to hardest

1. try using http://www.askvg.com/removeproductkeyofmicrosoftofficexp20032007and2010usingofficekeyremover/ this is not anything illegal and then try installing office

2. Try uploading your documents to skydrive and using the built in editor to edit your officedocuments if you are desperate to do your projects and they are due the next day

3. try using better, free software that does NOT require you to go through copy protection, like OpenOffice THIS IS NOT AN AD, I AM NOT AFFILIATED WITH THEM.

4. Microsoft is getting on my nerves, lol!

0Sign into vote

Sunday, November 07, 2010 8:34 AM

Prianka Bayu Putra 0 Points

Hmmm, I think I know our problem is, I already read about this problem at Microsoft Office websiteand I read something that maybe the source of our problems here

Here it goes, : For most software, trials can only be installed one time on a device.

I get that information at http://support.microsoft.com/contactus/conversation.aspx by writing " Theproduct key you entered cannot be used on this machine " then choose Trial Products

Hope this will help you, but I still don't know how to fix it T_T someone help me too LOL :

0Sign into vote

Wednesday, November 10, 2010 8:09 AM

lapstam 5 Points

Well Prianka that info is all over the top half of this thread :

0Sign into vote


lapstam 5 Points

Well it doesn't work either.

0Sign into vote


lev_2551 0 Points

I have gone through this thread completly and tried every single suggested solution.

So far none has worked for me.

The last attempt from microsoft to help was last month.

I really can't believe this incompetence....

_______________________________________________________________________

OpenOffice+Thunderbird+Lightining+Birdiesync=WORKING!



0Sign into vote

Saturday, November 13, 2010 8:30 PM

need help now AGh 0 Points

same problem!

0Sign into vote


PCAce 0 Points

I may be able to help with those of you who are unable to delete[HKEY_LOCAL_MACHINE\Software\Microsoft\Office].Thereasonyouareunabletodeleteitisbecauseregistrykeysaresubjecttopermissions.Permissionsaresecuritypolicysettingsthatrestrictusersfromcertainoperations.

NOTE: Backup your registry or create a System Restore Point before proceeding further

Open Registry Editor regedit.exe and navigate to theHKEY_LOCAL_MACHINE\Software\Microsoft\Office key and rightclick Office and selectPermissions

A Security tab will open with a list of users or groups who have been specified access privileges. Without writing a dissertation on permissions, I will attempt to make this easy.

Our goal here is to delete the Office key, so we need to grant YOU your user name Full Control

This is simple if the checkboxes are not disabled, which they are so here is how you break theinherited permissions:

Click the line containing your user name and click the Advanced button. At the bottom of the newwindow will be a checkbox Include inheritable permissions from this object's parent . Clear thecheckbox. It will ask you if you are sure you want to remove inheritable permissions, choose yes andreplace the inherited permissions with explicit permissions because the key will be deleted afterwe are done.

It may take a few seconds to process the permissions, then click OK to return to the Security tab andcheckmark the box Full Control and Allow then click OK to return to the main Registry Editorwindow. Then you will be able to delete the Office key.

My hypothesis is that this process will allow you to reinstall your copy of OFFICE, if you still desire todo so.

On another note, I virtualize my entire system with VMWare Workstation when I install beta softwareor other software I know I am going to uninstall later. Oracle also provides VirtualBox free of chargewhich also allows you to virtualize the software you are installing, so that the installation does notactually change your true registry. The sandbox you create maintains the changes the beta softwarethinks it has created. When you are done with the software, you merely delete the sandbox and it isas if you never installed it in the first place. I highly recommend sandboxing beta software oranything else you download off the Internet that is not verified with a certificate issued by atrusted certificate authority. A sandbox will isolate viruses and other malware, protecting yourtrue computer system. I actually prefer this method above those performancesappingresident antivirus programs.

Good luck and let me know if this works for you or if you have found another solution to yourproblem.

0Sign into vote

Wednesday, November 24, 2010 10:39 PM

Gatinho79 0 Points

Well didnt work at all. I guess i read and tried all stuff of all threads on whole web and none worked.Had office 2010 installed and removed with revo uninstaller and was even able to install it a secondtime with same trial key. But now due to error code 25004 cant install again and i also uninstalledwith office 2010 tool kit which cleans whole registry and the ms fix it for office 2010 and tried all yourfunny tricks from cleaning registry till pray..... whats else shall i do?



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Thursday, December 02, 2010 7:04 AM

pathan imran khan Dhruvsoft Partner 90 Points

Hi

if you are getting Error 25004 then The product key you entered cannot be used on that machine. This is most likely due to previous Office 2010 trials being installed. System error:


If this is not how you ran into the situation, please let us know the exact System error: inthe above error message

Regards,

Imran Khan

Email: [email protected]

Web: www.dhruvsoft.com

0Sign into vote

Thursday, December 02, 2010 8:47 PM

Gatinho79 0 Points

Yes and no. On my nebook i had trial of office home and student removed it one with revo uninstallerpro and could install trial of pro again. That removing featers is not possible in office 14 i had toreinstall itthis time not removed with revo pro so error 25004 takes place. on my desktop pc i neverhad any trial of office in my whole life jus office 2007 blue edition same funny error 25004 appears......so andy ideas of first and second scenario? Cause many guys in this forum format whole disk and putoperating system again and cant install it, or like me never had office trial before and have sameerror. so any ideas or suggestions? thank you kindly in advance



0Sign into vote

Monday, December 06, 2010 2:58 AM

Dripper 0 Points

ok guys,I got one for you.I've read almost all of these postings today.I have the same issue,kinda.

I downloaded microsoft office professional free trial awhile back,then skipped to the student editionwhen the professional free trial ended.

I have tried "everything" in my humanly power "know hows" to get rid of the professional edition andit will NOT be deleted from my laptop.any ideas?

I downloaded the business edition 2 weeks ago after the student free trial edition ended.now here'sthe thing: after downloading the business edition, it started extracting the items needed forpowerpoint,word,excel,etc.i opened up word to test it out to see if it was offically download,it was. 10mins later i downloaded "visio" free trial for my schooling.when download,visio asked if i wanted toeither switch,convert or do soemthing with my all files or something like that? i thought about it,andclicked yes.BIG mistake.My microsoft office business free trial vanished from my laptop.Iredownloaded microsoft office business 2010 free trial again 47 times there after and every time i dothat it will not open or run.i keep getting error reports o send like this one,repeatively.

C:\DOCUME~1\User\LOCALS~1\Temp\SetupExe201012051317566C0.log

i've tried everything to get that free trial back and nothing works.I've done a system restore 5times,created a new email address when logging into windows for downloading the free trial,trieddownloading it from another website other than my schooling website,deleted ANY microsoft officefiles of any sort on my laptop period,but nothing works.

people,i would greatly appreciate it someone has the key secret to unistalling the profesisonal editionfrom my laptop for good and getting the business edition downlaoded back unto my laptop likeonce before.

do i need a patch package installed in order to get it back? do i need any other tools to download soi can have the free trial again? i think my laptop picks up on the key product number from the veryfirst business free trial download and won't let me have it again regardless me only having thebusiness edition for 1030 mins.

any help,good help will help alot.

0Sign into vote Monday, December 06, 2010 2:58 PM

Gatinho79 0 Points

hello, i have no idea if you can keep parallel installed different trial versions of office. But try the revouninstaller pro and remove your office professional in extended mode with that program. at least icould install a second time on my netbook without any problems i jus ____ up not uninstalling withrevo pro.



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Thursday, December 09, 2010 11:07 PM

Princess Lea 0 Points

Hi All,

Looks like there's alot of struggling users including myself with this issue. I am using windows vistahome premium and am having the same issue. I am unable to install office 2010.

Did anyone get an utlimate solution to this?

Error 25004. The product key you entered cannot be used on this machine". this is most likely due

to previous Office 2010 Trials being installed. system error: 1073422308.

I'd love to know...a FIX!

Thanks

0Sign into vote

Sunday, December 19, 2010 12:33 AM

mattmenger 0 Points

I've tried everything. I went from Office 2007 Enterprise college academic and bought Office 2010Home and Student. The installer crashed halfway through and did not shut down properly. I triedagain and it worked, until I got to this same error. Now Office 2007 is broken too, so I have no Officeat all on my computer, and I am unable to reinstall 2007 or 2010! This is ridiculous! Because I paid toupgrade, I now have NO Office running at all.

0Sign into vote

Sunday, December 19, 2010 2:17 PM

Gatinho79 0 Points

Hello Matt,

if you bought it you should have free technical support or am i wrong? Please contact the costumerservice and let us know their solution to this problem cause i searched all on the internet and couldntfind a solution to this problem and most funny solution was jus to buy it and now we see that eventhis last solution doesnt work out lol. So please let us know what the good Microsoft solution forthis problem as soon as possible;

0Sign into vote

Monday, December 20, 2010 5:56 PM


Hi Matt,

Gatinho79 is right, you can get free technical support if you purchased an upgrade. It's people whoare trying to install the trail version and getting stuck that a have no solution b cant call microsoftfor help!

Why have a trial version when everyone cant trial it?

The problem seems to occur between 2007 and 2010. Anyone who has installed 07 and then removesit and tries to install office 2010 this problem occurs.

Argghh!

Still waiting for a fix! Anyone???



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Tuesday, December 28, 2010 1:35 AM

Dripper 0 Points

Hey guys, I'm working on finding a solution to the installing and reinstalling of microsoft office2010.I recently downloaded the home edition and professional edition.The home edition uninstalledw/o any issues whereas the professional wouldn't.I tried everything in my humanly power to the bestof computer knowledge i could possibly use,nothing worked.someone on here posted back to myrepsonse and said to try revo unistall pro.I downloaded it,for free,and used it.It worked! It unistalledthe pro edition like tri was noones business and cleaned up any leftover files belonging to it.Itw asvery easy to download,to use,and work with. For anyone wanting to retry the trial versions again,yourbest bet is downloading any microsoft office 2010 of any version again is to erase the originaldownlaod from your computer registry and then try dowloading it.I,however,do not know how to dothis,yet.I'm not well equipped or familiar with that area right now.someone mentioned it back to meon here in a post to do this,which is also the same person that advised me to downlaod revo unistallpro to remove the professional edition,and it worked like a charm. Over the past few days I have beentrying to redownload any latest version of office whether it's 2007 or 2010.I can go as far as having itdoanloaded,but when it up loads or extracts the files,that's where the error keeps popping up"microsoft has encountered an error and needs to close". I downloaded the home edition awhile backbut 30 mins after i literally had it on my laptop,i was downloading the free trial for visio for myschooling.While visio was being installed a small rectangle box opened up and aske dme if i eitherwanted to switch,move or extract files from micrsoft office or something like that.I can't rememberexactly what ti asked,but after thinking about it for a mintue,i finall ckicled yes.BIG NO NO! When Idid that it completely erased microsoft office from my laptop.2 months worth of free microsoft trialversion down the drain in a matter of 20 mintues of usage. I had been trying ever since to get itback,but nothign helped.I even called microsoft for extended help and they simply said to redwownload it again,which i did do like 10 times over and over,nothing worked. I've been trying to getit back over the past few days.nothing works.i would like what error it is that it keeps giving me orwhat the genuine issue is.

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Tuesday, December 28, 2010 12:13 PM

Gatinho79 0 Points

hi dripper,

i am glad that i could help at least one person, guess i was the revo recommending guy; but since ididnt remove it withou revo i cant reinstall it anyways. on the whole web jus one guy says he solvedthat problem by cleaning up registry with ccleaner. Doesnt work either for me. Funny is that youcalled microsoft and they recommended you to redownload again lol. Maybe someone knowssomebody working at microsoft and could ask which freaky leftover file is responsible for that error25004. Like i said even on my desktop pc i never had any trial of office 2010 jus office 2007 and sameerror 25004 occurs all too freaky to me cause like we see above even buying the upgrade doesntsolve this error. Well many thx in advance for the person who finds the solution to this problem.

best whishes to everybody and a happy new year in advance;

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Tuesday, January 04, 2011 3:22 PM

mrm Baki 0 Points

ben denedim olmuyor.



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Thursday, January 06, 2011 5:44 PM


BT Professionalbaki, what are you writing?

*sigh* Anyone with a solution please? Does anyone have a friend at Microsoft who can bypass theirhelpdesk and find a solution? Geez.

This is so frustrating. After doing more research, I think the error comes up has to do with registryissues. I used regcure and it found so many registry issues with my laptop. I'm scared if I fix all it willclean out my laptop and with no backups loose my data.

Regcure you have to buy too!

I'll surf around for free registry cleaners and see how it goes!!

I'm still trying to get office 2010 home and student installed!

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Thursday, January 13, 2011 7:32 PM

Gatinho79 0 Points

well final solution cause this all here lasts too long. Jus format your machine cause this works 100%altough i read some statements of guy who stil had the problem and then with office toolkit make abackup so that you can install again when you want and where you want without downloadinghundreds of things and wasting time with studying software design writing a tesis about registryentries. Its a shame that a test version cant be tested cause first great bug comes with installing it!!So again forget all your sandboxing tricks, registry cleaners, manually registry cleaning, office cleaningand fix and uninstall tools, win 7 clean boot and all of that!!!!!!!

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