Pro Series C33 - Amazon S3 · Battery power level 13 ... • Use the Pro Series control unit for...

Instruction Manual & Safety Warnings

Table of ContentsImportant Safety Warnings andInstructionsElectrical precautions 1Battery preparation 1Battery precautions 1

IntroductionItems included in system 2Additional items needed 2System specifications 2

Installing the Pipe and Pump 3

Battery Instructions 4,5

System ConnectionsConnecting the backup pump 5Installing the battery fluid sensor 5Connecting the battery 6Connecting the primary pump 6

Product OperationFloat switches 7Controllers 71/8” weep holes 7

Understanding the WarningLights and AlarmsSilencing the alarm during an emergency 7Battery fluid low 7,8Battery corroded or defective 8Cleaning battery terminals 8Replacing the battery 9Not receiving AC power 10Fuse alarm 10Backup pump activated 10Replacing the backup pump 11Replacing the primary pump 12Battery power level 13Remote alarm 13

Testing the SystemTesting the backup float switch 13Testing the primary float switch 14

Maintenance Check List 14

Parts & Service InformationTechnical support 14

Replacement Parts Diagram & List 15

Troubleshooting Guide 16

Warranty 17

Pro Series C33Combination Primary andBackup Sump Pump System

Important SafetyWarnings & InstructionsSAVE THESE INSTRUCTIONS. This manualcontains important SAFETY WARNINGS andOPERATING INSTRUCTIONS for the Pro Seriescombination sump pump system. You will needto refer to it before attempting any installationor maintenance. ALWAYS keep these instructionswith the unit so that they will be easilyaccessible.

Failure to read and follow these warnings andinstructions could result in property damage,serious injury, or death. It is important to readthis manual, even if you did not install the ProSeries combination sump pump system, sincethis manual contains safety informationregarding the use and maintenance of thisproduct. DO NOT DISCARD THIS MANUAL.

ELECTRICAL PRECAUTIONS

Risk of electrical shock and fire hazard. Mayresult in death, serious injury, shock or burns.To help reduce these risks, observe thefollowing precautions:

• DO NOT walk on wet areas of the basementuntil all power has been turned off. If themain power supply is in a wet basement, callan electrician.

• ALWAYS disconnect the pump from the powersource before servicing or making adjustments.

• ALWAYS unplug the control unit anddisconnect the cables from the battery beforeattempting any maintenance or cleaning.

• NEVER handle the pump or motor with wethands or when standing on a wet or dampsurface while the pump is plugged into thepower source.

• MAKE SURE THERE IS A PROPERLYGROUNDED RECEPTACLE AVAILABLE. Thispump is wired with a 3-prong grounded plug.To reduce the risk of electric shock, be certainthat it is only connected to a properlygrounded 3-prong receptacle (preferably withground fault circuit interrupt). If you have a2-prong receptacle, have a licensed electrician

replace it with a 3-prong receptacle accordingto local codes and ordinances.

• NEVER bypass grounding wires or remove theground prong from the plug.

• DO NOT use an extension cord. The electricaloutlet should be within the length of thepump's power cord, and at least 4 feet abovethe floor level to minimize potential hazardsfrom flood conditions.

• DO protect the electrical cord from sharpobjects, hot surfaces, oil and chemicals. Avoidkinking the cord.

• MAKE SURE the supply circuit has a fuse orcircuit breaker rated to handle the powerrequirements noted on the nameplate of thepump.

To reduce the risk of hazards that can causeinjury or property damage, observe thefollowing precautions:

• DO NOT use the power cord or strain relief tocarry the pumps. Use the handle.

• DO NOT pull on the cord to disconnect thesystem or the pump. Pull the plug.

• DO NOT expose the control units to rain orsnow.

• DO NOT operate the pumps or control units ifthey have been damaged in any way.

• DO NOT use pumps in pits handling rawsewage, salt water, or hazardous liquids.

• DO NOT disassemble the pumps or controlunits. When service is required, contactGlentronics' technical support at 800-991-0466, option 3. Return the product to themanufacturer for any repairs at the followingaddress:

Glentronics, Inc.645 Heathrow Drive, Lincolnshire, IL 60069

BATTERY PREPARATION

Sulfuric acid can cause blindness or severeburns. Avoid contact with skin, eyes orclothing. In the event of accident, flush with

water and call a physician immediately. KEEPOUT OF REACH OF CHILDREN.

To help reduce these risks, observe thefollowing precautions:

• Someone should be within range of your voiceor close enough to come to your aid when youwork near a lead-acid battery.

• Have plenty of fresh water and soap nearby incase battery acid contacts skin, clothing or eyes.

• Wear eye and clothing protection and avoidtouching your eyes while working with batteryacid or working near the battery.

• If battery acid contacts skin or clothing, washimmediately with soap and water. If acidenters eye, immediately flood eye with run-ning cold water for at least 15 minutes and getmedical attention.

• Battery posts and terminals contain lead andlead compounds, chemicals known to the Stateof California to cause cancer and reproductiveharm. Wash hands after handling.

BATTERY PRECAUTIONS

Explosive gases could cause serious injury or death. Cigarettes, flames or sparks couldcause battery to explode in enclosed spaces.Charge in well-ventilated area. Always shieldeyes and face from battery. Keep vent caps tight and level.

To help reduce these risks, observe thefollowing precautions:

• NEVER smoke or allow a spark or flame in thevicinity of the battery.

• Use the Pro Series control unit for charging aLEAD-ACID battery only. DO NOT use thecontrol unit for charging dry-cell batteries thatare most commonly used with homeappliances.

• Be sure the area around the battery is well-ventilated.

• When cleaning or adding water to the battery,first fan the top of the battery with a piece ofcardboard or another non-metallic material toblow away any hydrogen or oxygen gas thatmay have been emitted from the battery.

• DO NOT drop a metal tool onto the battery. Itmight spark or short-circuit the battery andcause an explosion.

• Remove personal metal items such as rings,bracelets, watches, etc. when working with alead-acid battery. A short circuit through oneof these items can melt it causing a severeburn.

• ALWAYS remove the charger from the electricaloutlet before connecting or disconnecting thebattery cables. Never allow the rings to toucheach other.

• Check the polarity of the battery posts. ThePOSITIVE (+) battery post usually has a largerdiameter than the NEGATIVE (-) post.

• When connecting the battery cables, firstconnect the small ring on the end of theWHITE wire to the NEGATIVE (-) post of thebattery, and then connect the large ring onend of the BLACK wire to the POSITIVE (+) postof the battery.

Do not use system to pump flammable orexplosive fluids such as gasoline, fuel oil,kerosene, etc.

Page 1

! DANGER

! DANGER

! WARNING / POISON ! DANGER

POSITIVE POST HASLARGER DIAMETER

NEGATIVE POST HASSMALLER DIAMETER

POSITIVEPOST

NEGATIVEPOST

CAUTION

IntroductionThe Pro Series Pair of Pumps combination systemis designed to provide both primary and backuppumping capabilities. The primary pump willoperate as long as it is receiving AC power. Ifthe power is interrupted, or more water iscoming into the sump than the AC pump canhandle, the backup sump pump will beginpumping automatically. The backup system hasunique monitoring features that diagnose aproblem and sound an alarm. A light on thedisplay panel of the control unit will indicate thecause of the alarm and the corrective action.The two systems have been pre-assembled foreasy installation.

To extend the battery run time, two batteries maybe connected to the Pro Series C33 system bypurchasing a second battery and acid pack, as

well as a set of battery jumper cables. Jumpercables specifically designed for this use areavailable from the manufacturer, Glentronics, Inc.

The Pair of Pumps Combination Sump PumpSystem includes:

• A 1/3 HP primary pump with a caged dualfloat switch, and a blue piggyback controllerthat plugs into the wall outlet

• A gray backup pump• A gray control unit with a battery fluidsensor, a dual float switch, battery cables,and an internal 13 amp charger

• A battery cap with a hole to accommodatethe fluid sensor

• A battery box• A rubber union• A battery filler bottle for adding distilledwater to the battery

You will also need to supply:• A Pro Series B-2200 Standby Battery or a ProSeries B12-90 Maintenance-Free Battery. The internal construction of some wet cellbatteries may not be compatible with thissystem. Glentronics can not guarantee thecompatibility of other brands of batteries.The use of a Pro Series battery is HIGHLYrecommended.

• DO NOT use an automotive battery with thissystem

• DO NOT use a Pro Series 1000 battery withthis system. It will not run the pump as long

as the Pro Series B-2200 battery• A surge protector (recommended)• Six (6) quarts of 1.265 specific gravitybattery acid

For some installations you may needadditional items:• 1-1/2” rigid PVC pipe to connect to theexisting plumbing

• A PVC pipe connector or a rubber union• PVC pipe cleaner and cement

To connect two batteries you will need:• Two (2) batteries of similar age and capacity(so they will have equal power)

• Another battery box (optional)• Two (2) acid packs to fill the dry batteries• A set of battery cables with rings on bothends to connect the two batteries together(available from Glentronics, Inc.)

System SpecificationsPower supply requirements.......115 volts, 60 Hz

AC pump pumping capacity......3000 GPH @ 10’

..............................................50 GPM @ 10’

DC pump pumping capacity......2400 GPH @ 10’

..............................................40 GPM @ 10’

Overall dimensions..................11” W x 23¾” H

Page 2

RubberUnion

Primary Pump Controller

BackupPump

Controller

PrimaryPump

Battery Cables

Fluid Sensor

Battery Cap

Backup PumpFloat Switch

BackupPump

Battery Box

BatteryFillerBottle

PrimaryPump Float

Switch

Installing the Pipe and PumpThe Pro Series Pair of Pumps combination systemis compact and will fit in a sump pit as small as12” wide. It measures 23¾” inches from thebottom of the pump stand to the top of the Y-connector where it will be attached to thedischarge pipe.

Use a pit that conforms to alllocal codes, and check thecode to see if a gate valve orball valve if is required.

The discharge pipe must bepositioned in a downwardslope when it exits thebuilding, so any remainingwater will drain away. Failureto do this will prevent water from exiting thepit, and damage the pump if the line freezes.

The system should be placed on a flat surfacefree from dirt and debris. If the bottom of thesump pit is not clean, remove as much of thedebris as possible. The pumps are attached to asump foot (stand) to raise them above anydebris.

If you are replacing an old sump pump, unplugthe pump from the outlet.

1. Remove the check valve or rubber union.Discard the check valve. The Pro Series systemcontains built-in check valves, so the old checkvalve will not be needed. If the existing systemis installed without a check valve or rubberunion, saw the pipe apart above the sump pit.(Refer to the diagram in step 3)

2. Remove the old pump from the pit, andunscrew the pipe and pipe adapter from thepump. You can use this pipe to extend thedischarge pipe, if needed.

3. Measure the distance from the bottom of thesump pit to the end of the discharge pipe.Subtract 24¾” inches (the height of the pumpsystem + 1 inch). Cut a piece of 1-1/2” rigidPVC pipe to that length.

4. Connect this piece to the discharge pipe bycementing the two pieces together with a 1-1/2” PVC pipe connector. (Follow theinstructions on the PVC pipe cleaner andcement.) OR, (b) connect the two pieces ofpipe together with a rubber union.

5. Remove the attached cords and controllersfrom the carton and place them next to thepump system. MAKE SURE THE CORDS ANDCONTROLLERS DO NOT FALL INTO THE SUMPPIT.

6. Loosen the hose clamps on the enclosedrubber union, and slide the union up on thedischarge pipe until it is even with thebottom of the pipe.

7. Lift the combination system by the handle onthe primary pump and lower it into the sumppit. Make sure it is level.

8. Inspect the two float switches. They shouldboth be vertical.

9. Position the top of the pump system pipe sothat it is directly below the discharge pipe.Slide the rubber union down until ½ of therubber union is covering the pipe on thepumps, and the other half is covering thebottom of the discharge pipe. Tighten thehose clamp screws securely.

Page 3

END OFPIPE

233/4”

CUT PVC TO

THIS LENGTH

1 2

4b4a3

5

7 8 9

23 3/4“

Diagram A

6

LIFT

Battery InstructionsA new Pro Series B-2200 Standby Battery will runthis system for a minimum of 8 hours.

To increase the running time of this system to 16hours of continuous pumping, two batteries canbe connected together. Ideally the batteriesshould be of similar age and capacity.Connecting an old and new battery together willnot charge properly. Specific connectioninstructions will be explained on page 6.

In addition, the unique materials in the ProSeries B-2200 Standby batteries enable them tolast for five to seven years in standby service.

• The use of automotive batteries is NOTrecommended. Automotive batteries arenot designed for this application. They willonly run the pump for a short time and willhave a shorter life than a standby battery.

• The battery fluid sensor is designed to fitthe Pro Series Standby batteries. Measuringthe battery fluid is one of the mostimportant features of the system, sinceabout 80% of backup sump pump failuresare the result of a battery that has dried out.

• The internal construction of some wet cellbatteries may not be compatible with thissystem. The use of a Pro Series B-2200 orB12-90 battery is HIGHLY recommended.

DO NOT insert the fluid sensor into anybattery except a Pro Series Standby battery.DO NOT drill a hole in another brand ofbattery to accommodate the fluid sensor.Batteries emit explosive gases which cancause serious injury or death.

PREPARING THE PRO SERIES STANDBY BATTERY

The Pro Series Standby batteries are shipped dry(without acid) so they never lose power beforeyou take them home. A battery is activatedwhen the acid is added, and then it slowlybegins to deteriorate as it ages. By adding theacid just before use, the battery will always befresh. Use 1.265 specific gravity battery acid tofill the battery. It is available where youpurchased the battery.

NOTE: Pro Series batteries now come in twoconfigurations. The tops of the batteries lookdifferent, and the directions for filling thebatteries and connecting the fluid sensor will varyslightly. Instructions for both batteries follow. Ifthe top of your battery looks like the photo ofBATTERY A, follow the instructions on this page.If the top of your battery looks like the photo ofBATTERY B, follow the instructions on page 5.

Contains sulfuric acid. Wear eye and clothingprotection. If battery acid contacts skin orclothing, wash immediately with soap andwater. If acid enters eyes, flush with water for15 minutes and get prompt medical attention.Review the safety instructions on page 1.

TO FILL THE BATTERY1. Place the battery box on the floor. Place thedry (unfilled) battery into the battery box.

2. Remove the foil seal on the top of the battery.

3. Carefully push in the perforated tab at the topof the acid pack. Lift up the large tab andpull out the dispensing hose. Hold the hoseupright above the pack and squeeze the hoseforcing all the acid back into the pack.

4. Position the acid pack and battery as shownbelow. Pinch the end of the hose togetherand cut off the tip. Insert the end of the hose

into each cell. Control the flow by pinchingthe hose with thumb and forefinger. Fill eachcell of the battery to a level just coveringthe battery plates, and then go back andtop off each cell equally. It is important tohave all the cells filled equally or thebattery will not operate properly. The acidshould reach a level about ¼” below the capring as shown in the diagram above. DO NOTOVERFILL THE BATTERY. (Diagram B)

A newly filled battery will sometimes requireadditional acid after about 20 minutes. Re-examine the fill level, and add additional acid ifnecessary. The battery acid may bubble at thistime and give off a sulfur-like smell, but this isnormal. After the battery has been filled, screwthe caps securely on the top of the battery.

The battery will be charged 70-80% 30 minutes

after adding the acid. The system will thenfinish charging the battery. During this time thealarm may sound. The alarm will shut off within24 hours.

When you fill the battery for the FIRST time,it will be the ONLY time you add acid to thebattery. In the future, when the fluid level islow, add distilled water to the cells. NEVERadd more acid.

This backup system will also accommodate amaintenance-free battery, eliminating the need tofill the battery. The fluid sensor is not neededwith this battery. However, you MUST attach thefluid sensor to the positive post of the battery tosilence the fluid alarm. Slide the switch on thefront of the controller panel to the type of batterybeing usedwith thesystem.

Page 4

! DANGER

CAUTION

! DANGER/POISON

4

2nd LEVEL

1st LEVEL

PLATES

CELL WALL

1 1st LEVEL, COVER THE PLATES

�

THE BOTTOM OF THE CAP RINGS

BATTERY TERMINALS

BATTERY CAP RINGS

CROSS SECTION OF BATTERY

1. Fill to 1st level, coverthe plates

2. Then fill to 2nd level,just below the bottomof the cap rings

Diagram B

DO NOT throw anold battery in thetrash. Take it to aservice station orrecycling center.

CAUTION

3

2

1

BATTERY A

switch on the front of the controller panel to thetype of battery being used with the system.

System Connections

Risk of electrical shock or battery explosion,which can cause serious injury or death. Weareye protection. Work in a well-ventilatedarea. DO NOT smoke or allow a spark or flamein the vicinity of the battery. Avoid droppingmetal tools on the battery. If battery acidcontacts eyes, flush with water for 15minutes and get prompt medical attention.Review the safety instructions on page 1.

Position the backup system control unit in asecure place approximately four (4) feet abovethe floor. Be sure the power cord will reach theAC power outlet, and the pump cable and thefloat switch will reach the bottom of the sumppit. Position the unit in a well-ventilated area.Do not place anything on top of the battery. Donot place anything on top of the control unit.(Diagram C)

1. Connecting the backup pump: Remove thesecurity tag from the pump and plug thepump wires into the pump connector on theback of the control unit.

If your battery looks like the battery above,follow these directions.

1. Place the battery box on the floor. Place thedry (unfilled) battery into the battery box.

2. Remove the two battery caps by lifting themup with a screwdriver. DO NOT lift the cap byprying it up from the groove on the back ofthe cap. It may damage the vent.

3. Carefully push in the perforated tab at the topof the acid pack. Lift up the large tab andpull out the dispensing hose. Hold the hoseupright above the pack and squeeze the hoseforcing all the acid back into the pack.

4. Position the acid pack and battery as shownat the right. Pinch the end of the hosetogether and cut off the tip. Insert the endof the hose into each cell. Control the flowby pinching the hose with thumb andforefinger. Fill each cell of the battery to alevel just covering the battery plates, andthen go back and top off each cell equally.

It is important to have all the cells filledequally or the battery will not operateproperly. The acid should reach a level about¼” below the cap ring as shown in Diagram Bon the previous page. DO NOT OVERFILL THEBATTERY.

A newly filled battery will sometimes requireadditional acid after about 20 minutes. Re-examine the fill level, and add additional acid ifnecessary. The battery acid may bubble at thistime and give off a sulfur-like smell, but this isnormal. After the battery has been filled, pressthe caps securely on the top of the battery.

The battery will be charged 70-80% 30 minutesafter adding the acid. The system will thenfinish charging the battery. During this time thealarm may sound. The alarm will shut off within24 hours.

When you fill the battery for the FIRST time,it will be the ONLY time you add acid to thebattery. In the future, when the fluid level islow, add distilled water to the cells. NEVERadd more acid.

This backup system will also accommodate amaintenance-free battery, eliminating the needto fill the battery. The fluid sensor is not neededwith this battery. However, you MUST attachthe fluid sensor to the positive post of thebattery to silence the fluid alarm. Slide the

! DANGER

2 4

BATTERY B

CAUTION

Diagram C

1

2

1 3

2. Installing the battery fluid sensor: Removethe cover of the battery box by pushing in thetabs on the front and back, then lifting up.Fan the area around the top of the batterywith a piece of cardboard (or another non-metallic material) to remove any hydrogen oroxygen gas that may have been emitted fromthe battery.

3. If you are using BATTERY A, replace the batterycap that is 2nd from the POSITIVE (+) postwith the battery cap that is provided in the ProSeries package. An arrow on the top of thebattery marks this position. There are twoholes in the battery cap. Insert the fluidsensor in the hole that is off-center on the topof the cap. Do not glue the sensor into the cap.

4. If you have BATTERY B, a hole has beenmolded into the top of the battery to acceptthe fluid sensor rod. The sensor hole ismarked by the label on top of the battery.Hold the sensor straight and press it firmlyinto the hole all the way up to the connector.Do not bend the sensor rod.

5. If you are using two batteries on the system,the fluid sensor should be placed in the batterydirectly connected to the controller.

6. If you are not using the Pro Series Standbybattery, you cannot use the battery fluidsensor. However, you must attach thesensor to the POSITIVE (+) post of thebattery or the alarm will soundcontinuously. The Pro Series sump pumpsystem will not warn you if the fluid levelis low in this configuration. You will needto check your battery every couple ofmonths to see if it needs water. If thebattery dries out, the system will not work.If you are using a maintenance-freebattery, you cannot add fluid to thebattery. The sensor must be attached tothe POSITIVE (+) post of the maintenance-free battery to disconnect the fluid alarm.

7. Connecting the battery: Remove the wingnuts from the battery terminals. Remove thesecurity tag from the battery cables. Attachthe battery cables to the battery…the WHITEwire to the NEGATIVE (-) post, and the BLACKwire to the POSITIVE (+) post. Replace thewing nuts and tighten them. Slide the switchon the front of the controller panel to the typeof battery being used with the system.

8. If you are connecting two batteries to thesystem, before you replace the wing nuts,connect the additional cable to the twobatteries….the BLACK wires to the POSITIVE(+) posts and the WHITE wires to theNEGATIVE (-) posts of each battery. NEVERattach one end of the positive wire to thepositive post and the other end of thepositive wire to the negative post on theother battery.

9. Immediately plug the AC power cord from thegray control unit into a grounded AC walloutlet. (A surge protector that protects allthree pins on the power plug isrecommended.) You will have 10 secondsbefore the “Power failure” alarm will sound.The alarm will be silenced once the unit isplugged into the wall.

10. If any of the alarms are sounding, press theGRAY button on the front of the controlpanel for one (1) second

11. Secure the cover on the battery box byslipping the tabs through the fittings on thefront and back of the box.

12. Connecting the primary pump: Plug thepiggyback controller into a properlygrounded 3-prong outlet (preferably withground fault circuit interrupt). Then plugthe primary pump into the receptacle on thecontroller.

13. For a neater installation, secure the cablesfrom the controllers to the discharge pipe ina couple places with additional cable ties.Make sure the wires are not touching eachother or overlapping each other.

14. After the initial installation, be sure tocheck the pump operation by filling thesump with water and observing the pumpthrough one full cycle. The primary pumpshould run for 10 seconds after the lowerfloat drops.

15. A pit cover is recommended for allinstallations as a safety measure, and toprevent debris from falling into the pit.Place the cover on top of the pit making surenot to pinch or crimp the pump wires withthe cover. The pit cover usually has anexisting hole that will allow the cords to bepassed through it, or you can drill a hole inthe cover.

Page 6

5

4 6

9 103

CAUTION

POSITIVEPOST

NEGATIVEPOST

7

8 12 13

Product OperationThe dual float switch on the primary pumpcontains two large floating rings enclosed withina protective cage. Water will lift the bottomfloat by ¼”, which will activate the pump. If forany reason the lower float does not activate thepump, the water will rise to the second float,and it will activate the pump. As the pumpevacuates the water from the pit, the floats willdrop. The pump will run for an additional 10seconds to extend the cycle after the lower floatdrops. The blue controller for the primary pumppowers this switch.

During a power outage, or when more water isentering the sump than the primary pump canhandle, the backup pump will automaticallybegin pumping. It also has a dual float switch,so if one float fails to activate the pump, thesecond float will activate the pump as soon asthe water reaches that level. As the waterrecedes below the float switch, a timer in thecontrol unit will run the pump an additional 25seconds to empty the pit.

While the pumps areactive, water will come outof the 1/8” hole that isdrilled in the pipe abovethe pump. This is normal.The hole is needed to prevent an air lock within thesystem. Do not obstruct this hole or an air lock mayprevent the pump from activating, and thebasement will flood.

Batteries and sump pumps need maintenance.The control unit on the backup system monitorsthe battery and power conditions, and sounds analarm when maintenance is required. Followingis an explanation of the warnings and alarms.

Understanding the Warningsand AlarmsThe Pro Series control unit features a series ofwarning lights that pinpoint potential problems.In addition, an alarm sounds to alert you to theproblem. In some cases the lights and alarm willgo off automatically when the problem has beensolved. In others, the GRAY button must bepushed to silence the alarm. Refer to the tableat the right for a quick review of the features andtheir corresponding alarm status.

SILENCING THE ALARM DURING ANEMERGENCY

If the alarm can be silenced before the problemis corrected, you may silence it for two (2)minutes by holding down the GRAY button forone (1) second. The alarm will be silenced, butthe light will stay on. To silence the alarm for24 hours, hold down the GRAY button for five (5)seconds. It will automatically reset itself after24 hours. The warning light will stay on.

1 The fluid in the battery is low

Risk of electrical shock or battery explosion,which can cause serious injury or death. Weareye protection. Work in a well-ventilatedarea. Do not smoke or allow a spark or flamein the vicinity of the battery. Avoid droppingmetal tools on the battery. If battery acidcontacts eyes, flush with water for 15minutes and get prompt medical attention.Review the safety instructions on page 1.

REFER TO THE PHOTOS AT RIGHT & ON PAGE 8

If this warning light and alarm are on, you needto add distilled water to the battery.

1. Unplug the control unit power cord from thewall outlet.

2. Remove the cover of the battery box bypushing in the tabs on the front and back,then lifting up.

3. Fan the area around the top of the batterywith a piece of cardboard (or another non-metallic material) to remove any hydrogen oroxygen gas that may have been emitted fromthe battery.

4. Then unscrew the wing nuts and remove thebattery cables and the fluid sensor from thebattery.

5. Pry up the two battery caps, or unscrew thesix battery caps depending on theconfiguration of your battery. Add distilledwater to the battery filler bottle and replacethe nozzle. Place the nozzle of the batteryfiller into each cell of the battery and press

down. It will fill the battery cell to thecorrect level and stop automatically. Ifdistilled water is not available, tap water witha low mineral content may be used. Wellwater is not recommended. NEVER ADDMORE ACID.

6. Replace the battery caps. Replace the fluidsensor in the hole on the top of the battery orin the yellow battery cap, depending on

! DANGER

Alarm can be Alarm shuts offsilenced before automatically

problem is when problemWarning corrected is correctedBattery Yes Yesfluid lowBattery No No, push problem GRAY buttonPower or AC Yes Yesfuse failurePump or DC No No, push fuse failure GRAY buttonPump was Yes No, pushactivated GRAY button

1

2

3

4

5

3

2

4

Remove

5

which battery you own. Be sure the fluidsensor is positioned in the second cell fromthe positive post. The hole is marked with anarrow. Replace the battery cables…theWHITE wire to the NEGATIVE (-) post, and theBLACK wire to the POSITIVE (+) post. Replacethe wing nuts and tighten.

7. Replace the cover of the battery box.

8. Plug the controller back into the outlet. (Youshould provide additional protection for thecontrol unit by using a surge protector.)

9. If any of the alarms are sounding, press theGRAY button on the front of the control panelfor one (1) second.

2 The battery terminals are corroded or thebattery is defective

This light and alarm will come on when thecontrol unit detects there is less than one (1)hour of pumping power left in the battery, orthat the battery is defective. The alarm cannotbe silenced, because action needs to be taken toprotect your basement. If your battery is morethan five (5) years old, replace it. If not, hereare several situations that would cause the pumpto run the battery for an extended time anddischarge the battery: Check the following listbefore you replace the battery.

• If the 3rd light on the controller is also on,it means that the unit is not receiving ACpower. Either the AC power is out, thecircuit breaker has blown, or the outlet isbad. When the problem is corrected, thebattery should recharge.

• If the 5th light on the controller is also on,check your main pump for failure. Thebackup pump may have been activatedrepeatedly if your main AC pump is broken,or you are experiencing heavy rains andyour main pump cannot keep up with theinflow of water. You may need to upgradeor replace your main pump. When theproblem is corrected, the battery shouldrecharge.

• If no other lights are on, this means theterminals may be corroded, and the batterycannot charge properly. Unplug the controlunit from the wall outlet. Then, check thebattery cables and the battery terminals forcorrosion. Clean and tighten them asneeded. The procedure is described in thenext column.

• If you are using a maintenance-free battery,the terminals will not corrode. However, theconnections may be loose. Tighten the nutson the battery terminals.

• If the battery terminals have been cleanedand the light is still on, there could be aproblem with the controller or the battery.The best way to determine if the battery isthe problem is to have it charged and loadtested at any local car service station. Ifthe battery is bad and less than one (1)year old, it can be returned to the place ofpurchase for a replacement (receiptrequired). If the battery is good, contactGlentronics’ service department for furtherinstructions. The phone number is 800-991-0466, option #3.

If the battery alarm goes on while the pump isrunning and the power is out, you will have aminimum of one (1) hour of continuous pumpingtime to replace the battery. (In most cases, thepump does not run continuously, and therefore,you actually have a longer time to replace it.)

You will not be able to silence the alarm. Leftunattended, the basement will flood. In asevere emergency, if a replacement battery is notavailable, you could temporarily use your carbattery, or recharge this battery by connecting itto your car battery.

Once the AC power is restored, the battery willrecharge automatically, unless it is old ordamaged. The alarm will remain on until theGRAY button is pressed for one (1) second.

In the event that your Pro Series sump pumpsystem has pumped for an extended period oftime, the battery may be very depleted. In thiscondition, when the AC power is returned to theunit, a battery alarm will continue to sound. Thebattery may need a longer period to recharge.Press the GRAY button for five (5) seconds tosilence the alarm.

If the battery is completely discharged, aninternal safety feature will not allow thecharging system to activate. Call theGlentronics’ service department for instructionsor replace the battery.

TO CLEAN THE BATTERYTERMINALS AND CABLES


1. Unplug the power cord from the wall outlet.

2. Remove the cover of the battery box bypushing in the tabs on the front and back,then lifting up.


4. Remove the fluid sensor from the top of thebattery. Unscrew the wing nuts and removethe battery cables.

5. Clean the battery posts with a battery postterminal cleaner or a wire brush.

6. Clean any corrosion off of the ring connectorson the ends of the battery wires. Use a stiff

! DANGER

8 9

POSITIVEPOST

NEGATIVEPOST6

5

2

3

4

Remove

brush or sandpaper. DO NOT apply corrosionresisting sprays or pads to the terminal ringsor posts after you have cleaned them, sincethis could prevent the battery from chargingproperly.

7. Replace the fluid sensor in the top of thebattery, or in the cap 2nd from the POSITIVE(+) post, depending on the configuration ofyour battery.

8. Then replace the battery cables, WHITE to theNEGATIVE (-) post and BLACK to the POSITIVE(+) post. Tighten the wing nuts. If you areusing a maintenance-free battery, attach thefluid sensor to the POSITIVE (+) post of thebattery.

9. Plug the power cord back into the wall outlet.(You should provide additional protection forthe control unit by using a surge protector.)

10. If any of the alarms are sounding, press theGRAY button on the front of the controlpanel for one (1) second.

REPLACING THE BATTERY


REFER TO THE PHOTOS AT RIGHT

1. Unplug the power cord from the wall outlet.2. Remove the cover of the battery box bypushing in the tabs on the front and back,then lifting up.


4. Remove the fluid sensor from the top of thebattery. Unscrew the wing nuts and removethe battery cables.

5. Remove the old battery from the battery boxand place the new battery in the box. Fill thebattery following the instructions on page 4or 5.

6. Clean any corrosion off of the ring connectors onthe ends of the battery wires. Use a stiff brushor sandpaper. DO NOT apply corrosion resistingsprays or pads to the terminal rings or postsafter you have cleaned them, since this couldprevent the battery from charging properly.

7. Replace the battery cables, WHITE to theNEGATIVE (-) post and BLACK to the POSITIVE(+) post. Tighten the wing nuts. Slide theswitch on the front of the controller panel tothe type of battery being used with the system(maintenance free or non maintenance free).

8. Insert the fluid sensor in the top of thebattery. (a) If your battery has six (6) capson the top, rinse and dry the bottom of theyellow cap with the extra hole from the oldbattery to remove any residue. Replace thebattery cap in the cell that is second from thePOSITIVE post with the cap from the oldbattery. Insert the fluid sensor in the cap.(b) If your battery has two caps, eachcovering three (3) battery cells, insert thefluid sensor in the hole in the top of thebattery next to the arrow. (c) If using amaintenance free battery, you must attach

the fluid sensor to the POSITIVE post of thebattery to silence the fluid alarm.

Page 9

6

SURGEPROTECTOR9 10

POSITIVEPOST

NEGATIVEPOST8

7

7

! DANGER

2

3

5

REMOVE

4

6

POSITIVEPOST

NEGATIVEPOST

7

8a

8c 9

8b

9. Plug the power cord back into the wall outlet.(You should provide additional protection forthe control unit by using a surge protector.)

10. If any of the alarms are sounding, press theGRAY button on the front of the controlpanel for one (1) second.

3 The unit is not receiving AC power There are several causes for power failure. Themost common is a power outage by your electriccompany. During this emergency, the Pro Seriessystem will automatically switch to batterypower and protect your basement from flooding.

You can silence the “AC power failure” alarm for24 hours by pressing the GRAY button for five (5)seconds. The alarm will be silenced, but thelight will stay on. The system will continue tooperate while the power alarm is silenced. After24 hours, the alarm will reset automatically.

1. If the power is on in the rest of the house,check the home circuit breaker or fuse box forfailure, and correct the problem.

2. Check the power cord. Make sure it is securelyplugged into the wall outlet. Make sure theoutlet is working properly.

3. The control unit may have received a powersurge. (a) Check the AC fuse located on theback panel of the control unit. First, unplugthe control unit from the wall outlet. Then,unscrew the barrel fuse and check to see if thewires in the fuse are intact. To remove thebarrel fuse, push in and turn counter-clockwise. Replace the fuse by pushing it in

and turning clockwise. (b) If the wires areburned and broken, replace the fuse with a 5amp glass barrel fuse, commonly found athardware stores and auto supply stores. Plugin the control unit. (You should provideadditional protection for the control unit byusing a surge protector.) If the fuse blowsagain, call Glentronics technical support at800-991-0466, option #3.

The control unit must receive 115 volts AC +/-5% from the AC outlet. Voltage lower than 110volts will activate the power failure alarm.Lower voltages can be caused by utility companybrown outs or a heavy power draw from otherappliances on the same circuit. Reduce thenumber of appliances on the circuit.

4 The pump or DC fuse is defective

Unplug the main AC pump before servicingthe backup pump to avoid electric shock.Failure to do so could cause serious injury ordeath.

REFER TO THE PHOTOS BELOW

The Pro Series control unit will check the pumpand its wire connections each week for possiblepump failure. The system will test the pump byrunning it for 2-3 seconds to make sure it isoperating. The test will not trigger an alarm. Ifthe “Pump or DC fuse” alarm sounds:

1. Check the pump plug in the back of the unitto make sure it is firmly connected. Check thepump wires to make sure they are connectedsecurely to the pump plug. Check the rest ofthe pump wires for any possible breaks.

2. If the pump wires are intact, the pump may beclogged. (a) Disconnect both control unitsfrom the wall outlet, and disconnect thebattery cables. (b) Release the union, andremove the pumps from the sump pit. (c)Rinse any debris from the strainer, and thenreconnect the pumps to the discharge pipe.(d) Connect the control unit, and the battery

cables to the battery…the WHITE wire to theNEGATIVE (-) post, and then the BLACK wireto the POSITIVE (+) post. Tighten the wingnuts on the battery posts. (e) Plug thecontrol unit back into the wall outlet.

3. (a) Check the DC fuse by pulling it out of thefuse holder. (b) If the wires are burned andbroken, replace the fuse with a 20 amp DCsafety fuse. If the fuse blows again, unplugthe computer control unit from the wall anddisconnect the battery cables from thebattery. Then call Glentronics technicalsupport for instructions at 800-991-0466,option #3. You may need to replace the pump.

4. Plug the main AC pump back into the walloutlet.

5 The pump was activated

When water rises in the sump pit and lifts thefloat switch, the pump will begin pumping, andthe “Pump was activated” light and alarm willturn on. The pump warning stays on to alert youto the fact that the standby system was used toempty the water from the sump. Try todetermine what caused the system to activate.

• Check the main pump for failure. It may notbe working, the float switch may be stuck, orit may be too small to handle the inflow ofwater.

• Make sure the check valve is working. It mayneed to be replaced.

• Make sure the discharge pipe is not cloggedor frozen.

• If the power was out, the backup pump wasautomatically activated. You need to pushthe GRAY button to silence the alarm.

! DANGER

3a2

2a

Remove

3a

3b

GOOD BLOWN

2b 2c

2dPOSITIVEPOST

NEGATIVEPOST

1

RINSE

3b

GOOD

BLOWN

REPLACING THE BACKUP PUMP

Before you begin this process, you will need anew backup pump, new check valves, and newwire ties. The check valves have a 1½” MPT onone end, and a 1½” SLIP on the other end. Seepage 15 for part numbers.

Risk of electrical shock or battery explosion,which can cause serious injury or death. Weareye protection. Work in a well-ventilatedarea. DO NOT smoke or allow a spark or flamein the vicinity of the battery. Avoid droppingmetal tools on the battery. Review the safetyinstructions on page 1.

1. Unplug the primary pump, the blue controller,and the power cord for the backup pumpcontrol unit from the wall outlet.

2. Unplug the backup pump from the back of thegray control unit.

3. Remove the cover of the battery box and fanthe area around the top of the battery with apiece of cardboard (or another non-metallicmaterial) to remove any hydrogen or oxygengas that may have been emitted from thebattery

4. Remove the sensor from the battery, andremove the battery wires from the batteryterminals. Be sure they DO NOT touch eachother while one is connected to the battery.

5. Slowly loosen the rubber union on the top ofthe combination pump assembly to separatethe pipes. The water trapped in the pipe willpour out into the sump as the rubber union isloosened.

6. Separate the pump assembly from the rubberunion and lift it out of the sump pit by thehandle on the primary pump. Tip theassembly over the sump pit to drain away anyremaining water.

7. Lay the pumps down and remove the two (2)screws holding the backup pump.

8. Loosen the hose clamp holding the floatswitch, cut the wire tie holding the switch,and remove the switch from the pipe. Note itsposition.

9. Loosen the hose clamps on the no-hubconnectors on both pumps.

10. Ease the Y-assembly off of the pumps.

11. Unscrew the pipe adapter from the backuppump.

12. While you have the pump apart, this wouldbe a good time to replace the check valves.A check valve with 1½” MPT on one end, and1½” SLIP on the other is commonlyavailable, or you may order this part#1141003 from Glentronics.

13. Now, reverse the process. Replace the pumpby first screwing the adapter assembly intothe new pump.

14. Then screw the pump to the pump stand.

15. Ease the Y-assembly back onto the checkvalves, and tighten the hose clamps.

16. Install the float switch on the check valve oron the no hub coupling with the hose clamp,and secure the cage to the discharge pipewith a wire tie. Make sure the floats arevertical and the bottom of the backup floatis higher than the bottom of the primaryfloat switch.

17. Lower the pumps into the sump pit by thehandle on the primary pump.

! DANGER

YOU WILL BE DISCONNECTING ALL THEWIRES. BE SURE THEY DO NOT FALL INTO THESUMP PIT.

4

REMOVE

5 6

7

8

9

10 11

1 2

3

LIFT

15

16

12

18. Ease the Y-assembly back into the rubberunion on the discharge pipe and tighten thehose clamps.

19. Connect the backup pump to the back of thegray control unit.

20. Insert the fluid sensor into the top of thebattery, or into the battery cap, dependingon which battery you own.

21. Connect the battery wires to the batteryterminals, WHITE to the NEGATIVE (-) post,and BLACK to the POSITIVE (+) post.

22. Plug the power cord from the gray controlunit into the outlet. You should provideadditional protection for the system by usinga surge protector.

23. Plug the primary pump into the bluecontroller, and plug both into the wall outlet.

24. If any of the alarms are sounding, press theGRAY button for 1 second.

REPLACING THE PRIMARY PUMP

Before you begin this process, you will need anew AC pump, new check valves, and new wireties. The checkvalves have a1½” MPT onone end, and a1½” SLIP onthe other end.See page 15 forpart numbers.

Risk of electrical shock or battery explosion,which can cause serious injury or death. Weareye protection. Work in a well-ventilatedarea. DO NOT smoke or allow a spark or flamein the vicinity of the battery. Avoid droppingmetal tools on the battery. Review the safetyinstructions on page 1.

1. Unplug the primary pump, the blue controller,and the power cord for the backup controlunit from the wall outlet.

2. Unplug the backup pump from the back of thegray control unit.

3. Remove the cover of the battery box and fanthe area around the top of the battery with apiece of cardboard (or another non-metallicmaterial) to remove any hydrogen or oxygengas that may have been emitted from thebattery.

4. Remove the sensor from the battery; removethe battery wires from the battery terminals.Be sure they DO NOT touch each other whileone is connected to the battery.

5. Slowly loosen the rubber union on the top ofthe combination pump assembly to separatethe pipes. The water trapped in the pipe willpour out into the sump as the rubber union isloosened.

6. Lift the pump assembly out of the pit by thehandle on the primary pump. Tip theassembly over the sump pit to drain anyremaining water.

7. Lay the pumps down and remove the three (3)screws holding the primary pump to the“sump foot”. The strainer on the primary

pump will separate from the pump when thescrews are removed. SAVE THESE SCREWS orreplace them with #10-24 x 1½” stainlesssteel screws.

8. Loosen the hose clamp holding the floatswitch, cut the wire tie holding the switch,and remove the switch from the pipe. Note itsposition.

9. Loosen the hose clamps on the no-hubconnector on top of the primary pump andease the pump out of the connector.

10. While you have the pump apart, this wouldbe a good time to replace the check valves.A check valve with 1½”MPT on one end, and1½” SLIP on the other is commonlyavailable, or you may order this part#1141003 from Glentronics.

11. Remove the screws from the strainer on thenew primary pump and discard them beforeyou place it on the “sump foot”. You will

Page 12

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22 & 23 24

POSITIVEPOST

NEGATIVEPOST

21

! DANGER

YOU WILL BE DISCONNECTING ALL THEWIRES. BE SURE THEY DO NOT FALL INTO THESUMP PIT.

9 10

11

4

REMOVE

5 6

7

1 2

3

LIFT

8

need to thread the old screws through thefoot, the strainer and into the pump.

12. Line up the discharge pipes parallel to eachother and start with the top screw. Once thetop screw is replaced, the other screws willline up with the holes. Tighten all the screws.

13. Install the float switch on the check valve oron the no hub coupling with the hose clamp,and secure the cage to the discharge pipewith a wire tie. Make sure the floats arevertical and the bottom of the backup floatis higher than the bottom of the primaryfloat switch.

14. Ease the pump back into the no-hubconnector and tighten the hose clamps.

15. Lower the pump back into the pit by thehandle of the primary pump.

16. Connect the top of the system to the rubberunion and tighten the hose clamp.

17. Connect the backup pump to the back of thegray control unit

18. Insert the fluid sensor into the top of thebattery, or into the battery cap, dependingon which battery you own.

19. Connect the battery wires to the batteryterminals, WHITE to the NEGATIVE (-) post,and BLACK to the POSITIVE (+) post.

20. Plug the power cord from the gray controlunit into the outlet. You should provideadditional protection to the system by usinga surge protector.

21. Plug the primary pump into the bluecontroller, and plug both into the walloutlet.

22. If any of the alarms are sounding, press theGRAY button for 1 second.

\6 Battery power level

Your Pro Series backup sump pump system has agauge which will report the level of chargeremaining in the battery. As the battery’s energyis depleted during operation without AC power,or simply by aging, the gauge will indicate thepercent of charge remaining in the battery.Should the level drop below 25%, the “Batteryproblem” indicator will light up and the alarmwill sound.

THE REMOTE TERMINAL

The Pro Series 2400 can be connected to a homesecurity system or other alarm devices to alertyou to a problem or required maintenance.

INSTRUCTIONS FOR CONNECTING THEREMOTE ALARM

The terminal is located on the back of thecontrol unit. There are three (3) positions forwire connections on the terminal: N.C. -normally closed, N.O. – normally open, andcommon.

Check your security system to determine whether

an open (no contact) or closed (making contact)connection is needed to activate the alarm.

The security system will provide two connectionterminals. You will need to extend wires fromthe security system to the Pro Series controlunit. Strip the two wires, ¼” each. Connecteither wire to the common terminal. To securethe wire into the terminal, insert the exposedwire into the hole on the back of the terminalnext to the screw marked common. Turn thescrew a few turns to lock-in the wire.

If the security system requires a closing of acontact to activate the alarm, secure the otherwire in the terminal hole labeled N.O. (normallyopen). If the security system requires anopening of a contact, secure the wire in theterminal hole labeled N.C. (normally closed).

TESTING THE FLOAT SWITCH FOR THEBACKUP PUMP

It is important to manually test the floatswitches periodically.

Unplug the main AC pump when installing orservicing the backup pump to avoid electricshock. Failure to do so could cause seriousinjury or death. Review the safetyinstructions on page 1.

Lift the float up with a pencil, or another non-metallic item, and let go. This will activate thepump. The control unit will run the pump forapproximately 25 seconds so it can empty all thewater in the sump pit. If there is no water inthe pit, the pump can run dry for this amount oftime. The alarm will sound and the “Pump wasactivated” light will go on. After the pump hasstopped, push the GRAY button to silence thealarm. If the GRAY button is pressed before thepump has stopped, the alarm will go offtemporarily. Wait for the pump to stop pumping,and then push the GRAY button on the front ofthe control unit to completely silence the alarm.

While the pumps are active, water will come out ofthe 1/8” hole that is drilled in the pipe above the

Page 13

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14

16

! DANGER

13

20 & 21 22

17

POSITIVEPOST

NEGATIVEPOST

19

pump. This is normal. The hole is needed toprevent an air lock within the system. DO NOTobstruct this hole or an air lock may prevent thepump from activating, and the basement will flood.

BE SURE TO PLUG IN THE MAIN AC PUMP WHENYOU HAVE COMPLETED THE TEST.

TESTING THE FLOAT SWITCH FOR THEPRIMARY PUMP

Lift the float up with a pencil, or another non-metallic item, and let it go to activate the pump.The pump will run of an additional 10 secondsafter the float returns to the original position.It will not damage the pump to run it for thisshort time if the sump pit is dry. However, DONOT hold the float up for an extended timewithout water in the sump pit.

While the pumps are active, water will come out

of the 1/8” hole that is drilled in the pipe abovethe pump. This is normal. The hole is needed toprevent an air lock within the system. DO NOTobstruct this hole or an air lock may prevent thepump from activating, and the basement willflood.

MAINTENANCE CHECK LIST

Maintenance should be performed 1-2 times peryear

1. Lift the float switches on both pumps asdescribed above.

2. Remove all debris from the bottom of the pit.

3. Remove all debris floating in the water.

4. Remove all debris from the float switch cage.

5. Fill the pit with water. Make sure the pumpsturn on at the intended levels.

6. While the pump is running, make sure thepump is evacuating water at a good pace andwater is coming out of the 1/8” air bleedhole.

7. Remove the fluid sensor and yellow cap fromthe battery and rinse any residue buildup fromthe bottom of the battery cap. Replace thecap and fluid sensor.

8. Check battery fluid levels.

PARTS & SERVICE INFORMATION

You can receive technical support, parts, orservice information by calling Glentronics, Inc.at 800-991-0466, option #3, or by visiting thePro Series website at www.stopflooding.com.Send your unit to the following address if repairsare needed:

Glentronics, Inc.

645 Heathrow Drive

Lincolnshire, IL 60069-4205

Page 14

LIFTFLOAT

ControllerDual Float

Consider a P r o Series Batte r y Backup Sump Pump System

Glent r onics, Inc. 800.991.0466 ww w .stopflooding.co m

Model No. DFC1

#DFC1 CAGED DUAL

FLOAT SWITCH & CONTROLLER

#1142001 1-1/2” RUBBER

COUPLING

#1100021 (3) #10–24 x 1-1/2” LONG S.S. PAN HEAD

MACHINE SCREWS

#1100024 #14 x 3/4” PAN HEAD SLOTTED SHEET METAL

SCREW 2 REQ.

PRIMARY PUMP BACKUP PUMP

BACKUP DOUBLE FLOAT SWITCH

MAIN PVC PIPE

BACKUP PVC PIPE

#1011010 2400

BACKUP PUMP

#1143000 SUMP FOOT

#S3033-NSPRIMARY PUMP

(2) #1141003(SPC-250 GT)1-1/2” CHECK

VALVES

(2) #1142000 NO-HUB

COUPLINGS

#1120007 Y-PIPE

#1120008 45º ELBOW

#1122002 2-1/2” HOSE CLAMP

CAGED DUAL FLOAT SWITCH

PHCC2400 CAGED DUAL FLOAT SWITCH & CONTROLLER

CAGED DUAL FLOAT SWITCH

Replacement Parts List

PS -C33 Description Part No.

Controller for backup pump PHCC-2400-CON1

Dual float switch with controller for AC pump DFC1

1/3 HP AC sump pump S3033-NS

PHCC 2400 backup pump 1011010

Battery box 1113003

PVC “Y” fitting 1120007

Battery cap with hole 1125000

Sump foot 1143000

Instructions 1806065

Battery fill bottle BF

Stainless steel screw, #10-24 x 1-1/2” * 1100021

45º PVC pipe fitting, 1-1/2” * 1200008

Pipe adapter for backup pump, 1-1/2” FTP x 1-1/2” slip * 1120009

Wire tie for float switch, 11” * 1122000

Stainless steel hose clamp, 2-1/2” diameter * 1122002

Check valve, 1-1/2” MPT x 1-1/2” SLIP * 1141003

No-hub coupling, 1-1/2” * 1142000

*Stock items available in plumbing department

Call 800-991-0466, option 3 to order parts.

BOTTOM VIEW

SIDE VIEW

Pump is not plugged in . . . . . . . . . . . . . . . . . . . .No AC power . . . . . . . . . . . . . . . . . . . . . . . . . . . .Poor power source . . . . . . . . . . . . . . . . . . . . . . . .Locked impeller . . . . . . . . . . . . . . . . . . . . . . . . .Defective float switch . . . . . . . . . . . . . . . . . . . . .Defective pump . . . . . . . . . . . . . . . . . . . . . . . . .

Locked impeller . . . . . . . . . . . . . . . . . . . . . . . . .Incorrect power supply . . . . . . . . . . . . . . . . . . . .Pump running continuously with no water present . .

Float switches mounted too low . . . . . . . . . . . . . .Water back flowing from pipe . . . . . . . . . . . . . . . .Malfunctioning float switch . . . . . . . . . . . . . . . . .

Clogged or frozen discharge . . . . . . . . . . . . . . . . .Blocked intake strainer . . . . . . . . . . . . . . . . . . . .One or both of the floats is obstructed and cannotdrop down . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Defective float switch . . . . . . . . . . . . . . . . . . . . .Check valve is stuck . . . . . . . . . . . . . . . . . . . . . .

Check valve on secondary pump will not close andwater re-circulates within the system . . . . . . . . . . .Partially blocked impeller . . . . . . . . . . . . . . . . . . .Clogged or frozen discharge pipe . . . . . . . . . . . . . .Broken or leaking pipe . . . . . . . . . . . . . . . . . . . . .Low power voltage . . . . . . . . . . . . . . . . . . . . . . .Check valve is stuck . . . . . . . . . . . . . . . . . . . . . .There is an air lock in the system . . . . . . . . . . . . .

Check valve is broken . . . . . . . . . . . . . . . . . . . . .Blocked intake screen . . . . . . . . . . . . . . . . . . . . .Defective pump . . . . . . . . . . . . . . . . . . . . . . . . .

Plug pump in properly (see instructions)Check circuit breaker or fuse, and GFI reset buttonCheck circuit line wires, cable and outletRemove strainer and clear obstructionReplace float switch with new float switchReplace pump with new pump

Remove strainer and clear obstructionCheck power supply source and voltageCheck float switch

Raise both float switchesInstall or replace check valveReplace float switch with new float switch

Clear blockage or thaw frozen lineClear debris from intake strainer

Clear debris from inside the float cage (Loosen nut ontop of float, then remove c-clip on bottom of float.Remove debris. Tighten nut on top of float, thenreplace c-clip on bottom of float.) When reassemblingthe float, the magnetic strip on the inside of the floatshould be facing down.Replace float switch with new float switchReplace check valve.

Replace the check valve on the secondary pumpRemove strainer and clear obstructionClear blockage or thaw frozen lineRepair pipeCheck power voltage, wires and cable conditionReplace check valve.Make sure the 1/8” air bleed hole located near the topof the PVC pipe is clear of debris

Replace the check valve Clear debris from intake screenReplace pump

Primary Pump Troubleshooting Guide

Read safety warnings & instructions before attempting any repairs or maintenance.! DANGER

Potential Cause THE PUMP WILL NOT START OR RUN Solutions

Potential Cause THERMAL PROTECTOR TRIPPING OR NOT FUNCTIONING Solutions

Potential Cause PUMP STARTS AND STOPS TOO FREQUENTLY Solutions

Potential Cause PUMP WILL NOT SHUT OFF Solutions

Potential Cause INSUFFICIENT OR NO WATER VOLUME Solutions

Potential Cause ABNORMAL SOUND OR VIBRATION Solutions

Backup Pump Troubleshooting Guide

Read safety warnings & instructions before attempting any repairs or maintenance.! DANGER

Potential Cause BATTERY FLUID LOW Solutions

Potential Cause BATTERY PROBLEM Solutions

Potential Cause POWER FAILURE Solutions

Potential Cause PUMP WILL NOT SHUT OFF Solutions

Potential Cause INSUFFICIENT OR NO WATER VOLUME Solutions

Potential Cause ABNORMAL SOUND OR VIBRATION Solutions

If the listed solutions do not resolve the problem, follow the instructions within the manual to disconnect thesystem from the outlet and battery terminals, then reconnect the system and push the reset button. If theproblem continues, contact customer service at 800-991-0466 option 3.

The battery fluid is low . . . . . . . . . . . . . . . . . . . . . .The fluid sensor is installed improperly . . . . . . . . . . .

Not using a Pro Series battery . . . . . . . . . . . . . . . . .

Terminals are corroded . . . . . . . . . . . . . . . . . . . . . .Cables are loose . . . . . . . . . . . . . . . . . . . . . . . . . . .Battery is discharged below 25% . . . . . . . . . . . . . . .

Battery is old or damaged . . . . . . . . . . . . . . . . . . . .

Power outage . . . . . . . . . . . . . . . . . . . . . . . . . . . .

An outlet, fuse, or circuit breaker has failed . . . . . . .

The charger is unplugged from the wall or the back ofthe controller . . . . . . . . . . . . . . . . . . . . . . . . . . . .The control unit is receiving less than 110 volts fromthe outlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Backup pump is unplugged . . . . . . . . . . . . . . . . . . .

Backup pump is clogged . . . . . . . . . . . . . . . . . . . . .Backup pump is broken . . . . . . . . . . . . . . . . . . . . . .

The main AC pump failed because of a power outage .The water was coming into the sump faster than themain pump could evacuate it . . . . . . . . . . . . . . . . . .The float switch on the main AC pump is stuck ordefective . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .The main AC pump is broken . . . . . . . . . . . . . . . . . .The main AC pump could not keep up with the inflowof water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The check valve is stuck and the water cannot passthrough it . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .The discharge pipe is clogged or frozen and the watercannot pass through it . . . . . . . . . . . . . . . . . . . . . .There is a slight chance of false activation if the floatswitch cord is wrapped around the AC power cord . . . .There is an air lock in the system . . . . . . . . . . . . . . .

Check valve is broken . . . . . . . . . . . . . . . . . . . . . . .Discharge pipe is clogged or frozen . . . . . . . . . . . . .

Add distilled water to each cell of the batteryThe fluid sensor should be inserted into the designatedhole on the top of the battery and pushed downThis feature cannot be used. Attach the fluid sensor tothe positive post of the battery

Clean terminals and cablesTighten wing nutsReplace battery if power is out. There is only 1 hour ofcontinuous pumping power left. Battery will rechargewhen power is restoredReplace battery

None. The backup pump will run off of the battery. Flipthe alarm switch to the off position to silence the alarm.Be sure to flip it back to on when the power is restored.Try another outlet, replace the fuse, or reset the circuitbreaker

Make sure the power cord is plugged in securely

None, if the utility company has instigated brown outs.Otherwise, reduce the number of other appliances on thecircuit

Make sure the pump is securely plugged into the back ofthe control unitRemove strainer from pump and clean out any debrisReplace the pump

None. The backup pump was activated when needed

None. The backup pump was activated when needed

Free the float switch on the main pump or replace itReplace the main AC pump

None. The backup pump was activated as needed. If this is arecurring problem, install a higher capacity main pump

Replace the check valve

Thaw, clean out the blockage, or replace the discharge pipe

Move the float switch cord away from the AC power cordMake sure the 1/8” air bleed hole located near the top ofthe PVC pipe is clear of debris

Make sure check valve is functioning, or replace itClear the discharge pipe

Limited Warranty

GLENTRONICS, INC. warrants to the original retail purchaser that all of its pump, switch, sensor, battery box and control unitproducts are free from defective materials and workmanship for the period indicated below:

All parts and labor (excluding installation) for a period of three (3) years from the date of purchase

The defective product must be returned directly to the factory, postage prepaid with the original bill of sale or receipt to theaddress listed below. Glentronics, Inc., at its option, will either repair or replace the product and return it postage prepaid.

CONDITIONS

The unit must be shipped freight prepaid, or delivered, to Glentronics, Inc. to provide the services described hereunder in eitherits original carton and inserts, or a similar package affording an equal degree of protection.

The unit must not have been previously altered, repaired or serviced by anyone other than Glentronics, Inc., or its agent; theserial number on the unit must not have been altered or removed; the unit must not have been subject to accident, misuse,abuse or operated contrary to the instructions contained in the accompanying manual.

The dealer’s dated bill of sale, or retailer’s receipt, must be retained as evidence of the date of purchase and to establishwarranty eligibility.

This warranty does not cover product problems resulting from handling liquids hotter than 120 degrees Fahrenheit, handlinginflammable liquids, solvents, strong chemicals or severe abrasive solutions; normal wear; user abuse; misuse, neglect, impropermaintenance, commercial or industrial use; improper connections or installation; damages caused by lightning strikes, excessivesurges in AC line voltage, water damage to the controller, other acts of nature, or failure to operate in accordance with theenclosed written instructions.

GLENTRONICS, INC. WILL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANYEXPRESS OR IMPLIED WARRANTIES ON THIS PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OFCONSEQUENTIAL OR INDIRECT DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS EXPRESS WARRANTY SHALLBE EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING, BUT NOTLIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE CUSTOMER’S EXCLUSIVE REMEDYFOR BREACH OF THIS WARRANTY, OR OF ANY IMPLIED WARRANTY NOT EXCLUDED HEREIN, SHALL BE LIMITED TO REPAIR ORREPLACEMENT OF THE PRODUCT.

For information or service contact:Glentronics, Inc.

645 Heathrow DriveLincolnshire, IL 60069

800-991-0466

Model # PS-C33 Serial # _____________________ Purchase Date__________________

Register online at www.stopflooding.com

© 2011, Glentronics, Inc. 1806065 (12/11)Page 18

CHECK OUT THIS OTHER PHCC PRO SERIES PRODUCT

WATER ALARMMinimize the risk of water damage

You can detect leaks before they become biggerproblems by placing a water alarm whereverthere is a risk of water damage…in the utilityroom, laundry room, kitchen, bathroom orbasement. The alarm will sound when as little as1/32” of water reaches the sensor.

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