PRINTING IN THE DISTRIBUTED ENVIRONMENT When Mobile Matters Tricerat, Inc. 2014. All rights...

PRINTING IN THE DISTRIBUTED ENVIRONMENTWhen Mobile Matters

Tricerat, Inc. 2014. All rights reserved.

2

Introductions

Justin Herron

Inside Sales Representative

Ian Anderson

Quality Assurance Engineer


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Today’s Agenda

• IT Challenges• Make IT Simple• What Is Simplify Printing TX?• Product Requirements/Fit• Improve Your User Experience• Roadmap• Q&A


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IT Challenges in the Distributed Environment

• Connectivity from site to site• Coping with emerging technologies,

including mobile devices• Varying device types & BYOD• Scalability of IT systems• Network Bandwidth• Thin budgets


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Make IT Simple

• Let’s improve the lives of administrators!

• We focus on simplicity and power for the administrator experience

• That power translates into simplicity for the user experience


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Supporting Printing is Tough

• Infinite combinations– Dozens of printer brands, thousands of models– Printer Drivers are problematic, hard to distribute and keep up to date– Numerous client devices and platforms

• Powerful new environments lead to complexity– BYOD headaches– Remote printing issues– Mobile printing compatibility (AirPrint, etc)

• Current solutions are incomplete– Dealing with multiple vendors– Each solution has no knowledge of the others

• Users are confused and can’t get their job done

• Help Desk and IT Admins are overloaded and can’t address all the needsTricerat, Inc. 2014. All rights reserved.

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Make Printing Simple

• For 13 years, ScrewDrivers has been making Citrix, Remote Desktop, and Virtual Desktop printing support simple

• Simplify Printing, released in 2005, added enterprise features to the Tricerat printing product line

• And now, in 2014, we are proud to launch Simplify Printing TX… the next evolution of printing, including mobile device support!


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Simplify Printing TX to the Rescue!

• Get the right printers to the right people– Discover printers based on location– Print from a guest network to the corporate printers– Find a nearby printer to use from my Windows device, and set it up

without having to download drivers

• Print from mobile devices– Print from an iOS device to a non-AirPrint printer– Restrict AirPrint to specific client devices

• Print remotely (remote locations and/or remote apps)– While using Citrix Receiver on my iPad at home, print to a home printer– While using Citrix Receiver from a Thin Client, print to locally attached USB

printerTricerat, Inc. 2014. All rights reserved.

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Users can easily find and use any printer

• Uses the mechanics of social networking– Subscribe to printers that you need to access– Friend other users with whom you want to share printers or print jobs– Location-aware for intelligent printer selection and discovery

• A single, easy to use App– Identify printers in our App, but still Print from the business App – Available on all major platforms

• Seamless User Experience– Subscribe to a printer once, and it will be available to all of your

devices/apps– SPTX handles all of the printer setup and driver management in the

background


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The admins are in control…but users have the power of self-service

• Force (assign) printer subscriptions to users– By location, name, type, etc..

• Configure security on the printers to restrict access– Name, Group membership, etc…

• Printer driver management– Use ScrewDrivers® technology to ease driver management– Central printer driver database– Cloud printer driver database


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Print Paths

1. Windows Agent to another Windows Agent Printer

2. Windows Agent to Print Server Agent Printer

3. iOS Agent Airprinting to Windows Agent Printer

4. iOS Agent Airprinting to Print Server Agent Printer

5. iOS Agent Airprinting to Mac Agent Printer

6. Windows Agent logging into Citrix Server with Windows Agent installed, printing to printer local to original Windows Agent

7. Windows Agent logging into Citrix Server with Windows Agent installed, printing to Print Server Agent printer

8. Windows Agent logging into Terminal Server with Windows Agent installed, printing to printer local to original Windows Agent

9. Windows Agent logging into Terminal Server with Windows Agent installed, printing to Print Server Agent printer

10. Windows Agent printing to iOS Agent discovered bonjour printer, with iOS agent open and online

11. Windows Agent printing to iOS Agent discovered bonjour printer, with iOS agent closed (push notification test)

12. Thin Client Agent logging into Citrix Server with Windows Agent Installed, printing to USB printer connected to Thin Client

13. Mac Agent printing via AirPrint to Print Server Agent Printer

14. Mac Agent printing via AirPrint to Windows Agent printer

15. Windows Agent printing to Mac Agent printer

16. …


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Virtualizing and Securing AirPrint

• AirPrint uses an open broadcast on the local subnet – meaning anyone can see and access the printer

• AirPrint is not supported by a large number of printers

• Solution – Tricerat’s Patent Pending “Virtual” AirPrint w/Directed Multicast technology


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Demo


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Requirements - Client

• Simplify Printing TX Agent available for– 32 or 64 bit– iOS 5 and later– Android (coming soon)– Mac OS X– Windows XP SP2, Vista, 7, 8– Windows Server 2003, 2008, 2012– Citrix XenDesktop/XenApp– Microsoft Remote Desktop Services– VMware View


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Requirements - Print Server

• Simplify Printing TX Print Server Agent available for– 32 or 64 bit– Windows XP SP2, Vista, 7, 8– Windows Server 2003, 2008, 2012

• Runs as a service


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Requirements - Server

• Requires 1 Simplify Printing TX Server per environment

• Available for (64bit only)– Windows 2003x64, Windows 2008 R2 SP1,

Windows 2012x64

• Requires “Central Store” which is a MongoDB instance (can be on a separate server)

• Admin UI requires IIS (can be on a separate server)



I know what you’re thinking…

“Sounds great, why not just let my users figure it out with workarounds?”

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Mobility is upon us

• User workaround could be costly… especially considering security risks

• Stay ahead of the curve• Gain value by fixing other printing related

issues in your environment at the same time

• Save Helpdesk time by having users connected no matter what site they are visiting


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Determining a Product Fit

• Do you still see issues with printing in Citrix?

• Do you have a mixed environment (Citrix + Vmware, etc)?

• Are your users accessing Citrix from a tablet? While on the road?

• Are you allowing, explicitly or not, BYOD?

• Would it make sense for your users to have a single ubiquitous solution to printing?


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Improve your User Experience

• Give users what they want

• Self service app – Let the users have

their way• Support mobile printing

before it’s mainstream


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Next Steps

• Download Simplify Printing TX and give it a try• Stay in touch with your rep at Tricerat• http://www.tricerat.com/


QUESTIONS?

United States/Canada:

Toll-Free: (800) 582-5167


Contact Us:

Europe:

+44 (0) 1582 638800

APAC:

+61 (02) 8916 6255

Email:

[email protected]

PRINTING IN THE DISTRIBUTED ENVIRONMENT When Mobile Matters Tricerat, Inc. 2014. All rights...

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