PRINCIPLES OF HUMAN RELATIONS

PRINCIPLES OF HUMAN RELATIONS

Presented by: Howard F. Faigao, Director

Publishing Ministries DepartmentGeneral Conference of SDA

The LE students will understand the great

importance of good human relations.

The LE students will be acquainted with the

basic principles and fundamentals of human

relations.

The LE students will comprehend the

principles and rules on how to maintain good

relations between him and other church

workers.

Objectives and Expected Results

I. Importance of Good Human RelationsA. Public and Human RelationsB. Need for Good Human Relations

II. Fundamentals of Human RelationsA. Fundamental Techniques in Dealing with PeopleB. Six Ways to Make People Like YouC. Winning People to Your Way of Thinking

III. Public Relations and Successful Literature EvangelismA. Literature Evangelist Personality and Public RelationsB. Public Relations at HomeC. Public Relations with the Church OrganizationD. Public Relations in the CommunityE. Human Relations Between Church Workers

Course OutlineCourse Outline

IMPORTANCE OF GOOD HUMAN

REATIONS

Importance of Good Human Importance of Good Human RelationsRelations

“To deal with human minds is the greatest

work ever given to man; and he who would

find access to hearts must . . . ‘Be pitiful, be

courteous.’ Love will do that which argument

will fail to accomplish. But a moment’s

petulance, a single gruff answer, a lack of

Christian politeness and courtesy in some

small matter, may result in the loss of both

friends and influence.” --Colporteur Ministry, pp. 72-

73

Public

and

Human Relations

Public and Human RelationsPublic and Human Relations

According to the Webster’s Dictionary,

public relations is “relations with the

general public through publicity; those

functions of any company, organization,

concerned with informing the public of

its activities, policies, etc., and

attempting to create favorable public

opinion.”

Human relations focus on the

individual person’s behavior and

activities which create a public

(others) opinion either poor or good.

That is why we have such words as

poor or good human relations.


Our goal as Christian workers is to

create not only opinion, but to create

favorable public opinion through

healthy human relations.


Need for

Good

Human Relations

Need for Good Human Need for Good Human RelationsRelations

Good human relations are essential

to maintain cooperative relationships

among all workers of any

organization, human circles, or

groups, either between co-workers

or subordinates and superiors.

In order to accomplish our work, most of

us depend upon others, and this requires

knowing how to work with people.

Good human relationship in any company

or organization enhances good team work

which yields high performance.

Need for Good Human Need for Good Human RelationsRelations

Fundamentals of

Human Relations

Fundamental Techniques

in

Dealing with People

Don’t Criticize, Condemn, or ComplainDon’t Criticize, Condemn, or Complain

The Scripture says, “Judge not, that ye be

not judged.” Dale Carnegie says that

ninety-nine times out of a hundred people

don’t criticize themselves for anything, no

matter how wrong it may be.

Criticism destroys human relations because it puts a person on the defensive and usually makes him strive to justify himself.

Criticism wounds a person’s precious pride, hurts his sense of importance, and arouses resentment.


Focus on the good aspect of the person. Benjamin Franklin said, “I will speak ill of no man, and speak all the good I know of everybody.”

Says Carlyle: “A great man shows his greatness by the way he treats little men.”


Give Honest and Sincere AppreciationGive Honest and Sincere Appreciation

Experiments have proven that an

animal rewarded for good behavior

will learn much more rapidly and

retain what it learns far more

effectively than an animal punished

for bad behavior.

John Dewey said that the deepest urge in

human nature is the desire to be

important. Solution? Yes, Appreciation!

Appreciate the good things you know

about a person and let him know you do,

privately and publicly.


Appreciation encourages people to

accomplish many more great

things.

Avoid flattery: It is shallow,

selfish, and insincere. It is cheap

praise.


Arouse in the Other Person Arouse in the Other Person an Eager Wantan Eager Want

Dale Carnegie said that the only way on earth to influence other people is to talk about what they want and show them how to get it.

Every act a person performs is done because that person wants something.

Avoid the Negative Personality Avoid the Negative Personality TraitsTraits

Modern psychologists pointes

out ten characteristic traits of

those who do not get along

well with others. Try to avoid

them.

Irresponsibility

Tendency to Exaggerate

Propensity to Complain

Sarcasm


Inferiority Complex

Authoritarianism

Desire to Be in the Spotlight


Tendency to Make Fun of People

Behind Their Back

Desire to Dominate Others

Tendency to Criticize and Blame

Others


Five ways

to

Make People

Like You

Become Genuinely Interested in Become Genuinely Interested in Other PeopleOther People

To be genuinely interested in

other people is a most important

quality for a salesperson to

possess. Sell what people need

and are interested in.

Smile at PeopleSmile at People

Actions speak louder than words

and smile says it in these words:

“I like you. You make me happy. I

am glad to see you.” This means a

real smile, a heartwarming smile,

a smile that comes from within.

Your smile is a messenger

of your good will, which

brightens the lines of all

who see it.


After all, it takes 72 muscles to

frown and only 14 muscles to

smile. Smile and the world will

smile with you and like you.


Call People by NameCall People by Name

Remember that a person’s name

is the sweetest and most

important sound to that person.

Remember people’s name, call

them by it, and make them feel

important.

We learn more by listening than by

talking. If you aspire to be a good

conversationalist, the following tips

will be helpful:

Be an attentive listener.

To be interesting, be interested.

Be a Good Listener: Be a Good Listener: Encourage Others to Talk About Encourage Others to Talk About

ThemselvesThemselves

Ask questions that other persons will enjoy answering Encourage them to talk about themselves and their Accomplishments.

Focus your conversation to the interest of the other person.

Be genuinely interested.

Be a Good Listener: Be a Good Listener: Encourage Others to Talk About Encourage Others to Talk About

ThemselvesThemselves

“Always make the other person feel

important.” This is an all important

law of human conduct. If we obey this

law, we shall almost never get into

trouble. It will also bring us countless

of friends and sales prospects and

constant happiness, too.

Make the Other Person Feel Important Make the Other Person Feel Important and Do It Sincerelyand Do It Sincerely

Be polite and courteous.

Use phrases such as: “Would you

please?” “Would you mind?” “Would

you be so kind as to…?” These will

smooth out daily life’s routine.

Always look for something good in

the other person and appreciate it.

Make the Other Person Feel Important Make the Other Person Feel Important and Do It Sincerelyand Do It Sincerely

Winning People to

Your Way

of

Thinking

Winning People to Your Way of Winning People to Your Way of ThinkingThinking

Literature Evangelists do this everyday:

“Winning people to their way of thinking,”

selling ideas, benefits, and products.

Avoid argument: The only way to get

the best of an argument is to avoid it.

Show respect for the other person’s

opinions. Never say, “You’re wrong.”

If you are wrong, admit it quickly

and apologize.

Begin your conversation in a friendly

way.


Get the other person into a

positive mood by saying, “Yes,

yes.”

Let the other person do a great

deal of the talking.

Let the other person feel that

the idea is his or hers.


Try honestly to see things from the

other person’s point of view.

Be sympathetic with the other

person’s ideas and desires.

Appeal to the nobler motives.


Public Relations and Successful Literature

Evangelism

Literature Evangelist

Personality

and

Public Relations

Physical AppearancePhysical Appearance

Your physical appearance is very

important. Cleanliness in

appearance is always appealing,

whereas the lack of such is

repulsive. This generally

includes:

Personal Hygiene: Care for

teeth, mouth, perspiration,

etc.

Personal Grooming: Posture,

manners, dress, hair, shoes,

etc.

Physical AppearancePhysical Appearance

Voice CultureVoice Culture

“The power of speech is a talent that should

be diligently cultivated. Of all the gifts we

have received from God, none is capable of

being a greater blessing than this. With the

voice we convince and persuade, with it we

offer prayer and praise to God, and with it

we tell others of the Redeemer’s love. How

important, then, that it be so trained as to be

most effective for good.”

--(Christ’s Object Lessons, p. 335)

“By diligent effort all may acquire the

power to read intelligibly and to speak

in a full, clear, round tone, in a

distinct and impressive manner. By

doing this we may greatly increase

our efficiency as workers for Christ.” --

(Christ’s Object Lessons, p. 335, 336)

Voice CultureVoice Culture

Pleasant AttitudePleasant Attitude

Why does attitude make such a big

difference? A positive attitude

accomplishes three basic goals:

It will trigger your enthusiasm

toward

your work and the people

surrounding you.

It will enhance your creativity and put you

in a position to increase your productivity.

It will help you make the most of your

personality. Co-workers will find it easier to

build a relationship with you, and they will

be motivated to keep it healthy and alive

longer.


Therefore, by God’s grace, endeavor to develop:

A pleasant, amiable attitude.

A well-balanced sense of humor.

An optimistic mood.

These will enhance any person’s position in life.


Healthful LivingHealthful Living

Healthful living will reflect immensely

upon your outlook in life. Plenty of rest,

nutritious food, proper exercise, and

relaxation, will all contribute to your

success.

In summary, the way you look and act

will influence, to a large degree, what

others may think about you and your

work.

Public Relations

at

Home

Public Relations at HomePublic Relations at Home

Again, the definition of public

relations is

“creating a favorable public opinion.”

Consider these:

Your family members must find you

to be kind, courteous, considerate,

and have favorable Christian virtues.

Exhibit the same character, both

inside and outside your home.

As Christian workers for God, our

public relations program must start

from our home.

A public relations at home influences

your relations with others outside.

Public Relations at HomePublic Relations at Home

Public Relations

with the

Church Organization

Public Relations with the Church Public Relations with the Church OrganizationOrganization

Human Relations contacts within the

denominational structures are

important to the Literature

Evangelists even if they are self-

supporting workers of the church.

Their good public relations are very

essential for the success of their

calling.

Reporting to Church Papers Reporting to Church Papers and Membersand Members

Each Literature Evangelist should

systematically report interesting

and unusual experiences during

church worships, meetings, or

gatherings.

These interesting soul-winning

reports should be submitted to

the local Conference/Mission

Communication Director for

publication in the Union or

Division papers.


This type of public relation has an

impact upon the church members,

which in turn enhances the image

of the Literature Evangelism

work.


Relations with Local ChurchRelations with Local Church

Many of our church members expect

almost as much from the Literature

Evangelist as they do from the pastor.

As a Public Speaker - The

Literature Evangelist should develop

his public speaking abilities.

A Spiritual Leader - To be

recognized and be accepted as a

spiritual leader by the church is

important to your work. Moral

support, as well as genuine interest in

his work, will develop among the

members.


Supporting the Local Program –

Part of the Literature Evangelist’s

public relations with his church is

his personal attitude toward

supporting his local church

programs.


Public Relations

in the

Community

Establishing a ResidenceEstablishing a Residence

Emphasis has been given to the

importance of a Literature Evangelist

being a good exemplary church

member and accepted by local

congregation. It is equally important

that he be a good citizen and be

accepted by the community where he

works and lives.

He should live in a respectable neighborhood and become acquainted with his neighbors for the sake of being friendly.

He should know and be known by the civic leaders, the merchants, and other business and professional men.


He should consider belonging

to a civic organization.

He should support community

drives when possible.


Public Relations and Public Relations and RecommendationsRecommendations

In reality, we human beings are

very conscious of what other

people think. If you can secure

proper credentials of

recommendation, they will serve

you in many ways.

A local public school superintendent or a local church pastor of any religious body endorsing your books will convince many of their validity and worth.

To produce a statement of praise and satisfaction by a prominent civic leader or businessman is likewise desirable.

Public Relations and Public Relations and RecommendationsRecommendations

Public Relations with Other Public Relations with Other ChurchesChurches

The S.D.A. ministers are

counseled through the Spirit of

Prophecy to become acquainted

with the pastors of other

churches. This counsel applies to

the Literature Evangelist as well.

Remember:

As you visit the pastors, invite them to pray with you for their flock and that the Lord will reward them richly for their labors.

If you have a burden for souls, they will sense it and develop confidence in your work.


Explain the nature of your work and

enlist their support in reaching their

members.

Through this approach, many of our

Literature Evangelists have secured

the approval and recommendation of

our books by other ministers and

consent to visit their members.


Human Relations

Between

Church Workers

Human Relations Between Human Relations Between Church WorkersChurch Workers

The greatest rule of all human relations

is the principle laid down by Jesus

Christ, the Master of Life.

“Whatsoever ye would that men should

do to you, do ye even so to them”

(Matthew 7:12). In other words, do not

do to others things that you do not like

others to do to you.

The Literature Evangelist The Literature Evangelist and His Fellow Literature Evangelistsand His Fellow Literature Evangelists

In order to cast good influence and

gain respect among your fellow

Literature Evangelist, you must

first of all be truly converted to

Christ and committed to your

calling. All other good human

relation virtue will follow.

Be a source of courage and

strength to your fellow Literature

Evangelists.

Talk about success, not failure.

Set a good example that will be

an inspiration to them.


Be ready to assist them in

time of need.

Support each other. It

builds teamwork.


The Literature Evangelist and His The Literature Evangelist and His LeadersLeaders

God has called all of us to the ministry

to carry different responsibilities and

functions in the church. But God also

appoints leaders to supervise the work

as He anointed kings and prophets in

the past.

Good human relations

requires:

Respect and loyal to God’s

appointed leaders.

Share your victories and

challenges with them.


Be the first one to offer

assistance, if needed.

Abide with policies and

follow instructions.


The Literature Evangelist The Literature Evangelist and His Administratorsand His Administrators

The Conference/Mission President is

the Chairman of the Publishing

Committee, which directs the work of

the Literature Evangelist. He has great

expectation for you to succeed. A

pleasant attitude toward your work and

toward the church as a whole makes a

good impression and relation with

them.

The Literature Evangelist and The Literature Evangelist and Local PastorLocal Pastor

Support your local pastor in his

church programs. Make him

feel that he is a part of your

success and he will feel the

same for you.

The Literature Evangelist and the The Literature Evangelist and the HHES/ABC ManagerHHES/ABC Manager

In many instances, the

relationship between the

Literature evangelist and the

HHES/ABC Manager can be more

sensitive and delicate than any

other working relationships for

the Literature Evangelist.

Oftentimes, the manager is

misunderstood as strict or

unsympathetic because of the nature of

his responsibilities. In fact, sometimes

the manager has to fall short of policy

(endangering his position) just to assist

the Literature Evangelist. The key is in

the hand of the Literature Evangelist:

Human Relations.


Remember that the HHES

Manager is there to be steward

of God’s property—the books.

These are to be managed

according to church policies

and guidelines.


Abide with policy and follow instructions.

Be faithful to the promise/ agreement that you make.

Be a faithful steward.


“Character is power. The silent witness

of a true, unselfish, godly life carries an

almost irresistible influence. By

revealing in our own life the character

of Christ we co-operate with Him in the

work of saving souls. . . . And the wider

the sphere of our influence, the more

good we may do.” --(Colporteur Ministry, p. 68)


PRINCIPLES OF HUMAN RELATIONS

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