PRINCIPLES

• 4 PRINCIPLES OF TQM :

1. DELIGHT THE CUSTOMER

2. MANAGEMENT THE FACT

3. PEOPLE-BASED MANAGEMENT

4. CONTINOUS IMPROVEMENT

CORE CONCEPTS

• 8 CORE CONCEPT OF TQM ;1. CUSTOMER SATISFACTION2. INTERNAL CUSTOMERAS REAL3. ALL WORK IN PROCESS4. MEASUREMENT5. TEAM WORK6. PEOPLE MAKE QUALITY7. CONTINOUS IMPROVEMENT CYCLE8. PREVENTION

THE ROLE OF TQM

• THE BASIC ROLE OF TQM METHOD IN PROBLEM-SOLVING FOR QUALITY IMPROVEMENT IS TO HELP MEET CUSTOMER REQUIREMENTS.

• THE METHOD ALSO HELP TO GENERATE POSSIBLE ROOT CAUSES AND POTENTIAL SOLUTIONS, AND TO USE DATA AND INFORMATION TO SELECT THE BEST OPTIONS FOR MANAGING QUALITY.

THE ROLE OF TQM

• TO IMPLEMENT TQM, IT WILL BE NECESSARY TO APPLY THE METHODS IN EVERY ASPECT OF BUSINESS LIFE

FOUR CATEGORIES OF TQM

1. MANAGEMENT METHODS

2. ANALYTICAL METHODS

3. IDEA GENERATION

4. DATA COLLECTION, ANALYSIS AND DISPLAY

MANAGEMENT METHODS

1.ACCEPTABLE QUALITY METHOD2.AFFINITY DIAGRAM3.ARROW DIAGRAM4.BENCHMARKING 5.COST-BENEFIT ANALYSIS6.DEMING WHEEL (PDCA)7.ISO 90008.PARETO ANALYSIS

ANALYTICAL METHODS

1. CAUSE AND EFFECT ANALYSIS

2. CRITICAL PATH ANALYSIS

3. FAILURE MODE AND EFFECT ANALYSIS (FMEA)

4. STRATIFICATION

5. TAGUCHI METHODS

IDEA GENERATION

1.BRAINSTROMING

2.MIND MAPPING

3.OPPORNUNITY ANALYSIS

4.SUGGESTION SCHEMES

DATA COLLECTION, ANALYSIS AND DISPLAY

1.BAR CHARTS2.BASIC STATISTICS3.CHECKSHEETS4.FLOWCHARTS5.HISTOGRAMS6.P CHARTS7. PROCESS ANALYSIS8. TALLY CHARTS

DATA COLLECTION, ANALYSIS AND DISPLAY

9.STATISTICAL PROCESS CONTROL(spc)

10. TREE DIAGRAM