principle of marketing chapter 7

download principle of marketing chapter 7

of 36

Transcript of principle of marketing chapter 7

  • 8/18/2019 principle of marketing chapter 7

    1/36

     

    Chapter Seven

    !"#$%&'()*(+,'- /0(1'2-3

    4$(0$'356!('02-3 708"' 9%( :0(3'$ !"#$%&'(#

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    2/36

    Customer-Driven Marketing Strategy:Creating Value for Target Customers

     

    "  #$%&'( )'*+',($-.,

    "  #$%&'( /$%*'-,*

    012'%',-$-., $,3 4.51-.,1,*

    :%;+< ="$8+-'

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    3/36

    Market Segmentation

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    4/36

    /0(1'$ #'3&'-$02%-

    016131,* $ +$%&'( 1,(. 5+$77'% 5'*+',(5

    81(9 315-,:( ,''35; :9$%$:('%15-:5; .%

    1%' 5'?$%$('

    +$%&'-,* 5(%$('*1'5 .% +1@'5A

    Market Segmentation

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    5/36

    "  )'*+',-,* :.,5>+'% +$%&'(5

    "  )'*+',-,* 51,'55 +$%&'(5

    )'*+',-,* 1,('%,$-.,$7 +$%&'(5

    "  B'=>1%'+',(5 C.% '2':-6' 5'*+',($-., 

    Market Segmentation

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    6/36

    Market Segmentation

    Geographic

    segmentation

    Demographic

    segmentation

    Psychographicsegmentation

    Behavioralsegmentation

    4'3&'-2-3 !%-#"&'( /0(1'$#

     

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    7/36

    Market Segmentation

    "  >'%3(0;?+< #'3&'-$02%- 31613'5 (9'

    +$%&'( 1,(. 312'%',( *'.*%$?91:$7 >,1(5

    5>:9 $5 ,$-.,5; %'*1.,5; 5($('5; :.>,-'5; .%

    :1-'5 

    4'3&'-2-3 !%-#"&'( /0(1'$#

     

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    8/36

    Market Segmentation

    *'&%3(0;?+< #'3&'-$02%-

    31613'5 (9' +$%&'( 1,(.

    *%.>?5 :9 $5 $*'; *',3'%; C$+17D

    51E'; C$+17D 71C' :D:7'; 1,:.+';

    .::>?$-.,; '3>:$-.,;

    %'71*1.,; %$:'; *','%$-.,;

    $,3 ,$-.,$71(D

    4'3&'-2-3 !%-#"&'( /0(1'$#

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    9/36

    Market Segmentation

    @3' 0-A 8+9')?5

    >'-A'( #'3&'-$02%- 31613'5 (9' +$%&'(

  • 8/18/2019 principle of marketing chapter 7

    10/36

     Market Segmentation

    B-',(;

    +1337'F1,:.+' .% 7.8F1,:.+' :.,5>+'%5

    C#5

  • 8/18/2019 principle of marketing chapter 7

    11/36

    Market Segmentation

    D'?0,+%(08 #'3&'-$02%- 31613'5 D'%5 1,(.*%.>?5 3'5; >5'5; .% %'5?.,5'5 (. $ ?%.3>:(

    K::$51.,5F L>D'%5 :$, 5' (9' ?>%:9$5'3 1('+A

    "  L','M(5 5.>*9(F M,31,* (9' +$N.% :( :7$55; (9' &1,35 .C ?'.?7' 89. 7..& ; $,3 (9'+$N.% 5F 5'*+',('3 1,(. ,.,>5'%5; '@F>5'%5; ?.(',-$7>5'%5; M%5(F-+' >5'%5; $,3 %'*>7$% >5'%5 .C $ ?%.3>:(

    O5$*' %$('F #$%&'(5 :$, $75. :( >5'%5

    "  P.D$7(D 5($(>5F Q.,5>+'%5 :$,

  • 8/18/2019 principle of marketing chapter 7

    12/36

     Market Segmentation

    /"82;8' #'3&'-$02%- 15 >5'3 (. 13',-CD 5+$77'%;

    ,1=>' 5'*+',(5 .%*$,1E'3 1,(. UV

    312'%',( 5.:1$7 *%.>?5A

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    13/36

    Market Segmentation

    Geographic

    location

    Economic

    factors

    Political-

    legal factors

    Cultural

    factors

    4'3&'-2-3 B-$'(-02%-08 &0(1'$#

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    14/36

    Market Segmentation

    B-$'(&0(1'$ #'3&'-$02%- 31613'5

    :.,5>+'%5 1,(. *%.>?5 81(9 51+17$% ,''35$,3 D1,* ,(%1'5

    4'3&'-2-3 B-$'(-02%-08 /0(1'$#

     

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    15/36

    Market Segmentation

    /. 7; +$%&'( 5'*+',(5 +>5(

  • 8/18/2019 principle of marketing chapter 7

    16/36

    !"#$%'(") +," $-."/ 0%&1,#$-23 045"&/ #26 0&47("$ 48 9," $"3:"29$

    :$, %'3A

     ;11"$$-'(") +," :#&?"(@ &"#1,"6 #26

    5'%6'3A

    A%'$9#2>#() +," :#'(") +," $"3:"29$ #&" 1421"09%#((@ 6-$>23%-$,#'(" #26

    %'5?.,3 312'%',(7D (. 312'%',( +$%&'-,* +1@ '7'+',(5 $,3 ?%.*%$+5

     XC +', $,3 8.+', %'5?.,3 51+17$%7D (. +$%&'-,* '2.%(5 C.% 5.Y3%1,&5; (9'D 3. ,.( :.,5-(>(' 5'?$%$(' 5'*+',(5A

    "   ;1>42#'(") C="1>?" 0&43:$ 1#2 '" 6"$-32"6 84& #D>23 #26

    $"&?-23 9," $"3:"29$E 

    Requirements for Effective

    Segmentation

     

  • 8/18/2019 principle of marketing chapter 7

    17/36

    Market Targeting

    /$%*'( +$%&'( :.,515(5 .C $ 5'( .C D'%5 89.

    59$%' :.++., ,''35 .% :9$%$:('%15-:5 (9$(

    (9' :.+?$,D 3':13'5 (. 5'%6'

    4'8'

  • 8/18/2019 principle of marketing chapter 7

    18/36

     Market Targeting

    "  )'*+',( 51E' $,3 *%.8(9F

    "  )'*+',( 5(%>:(>%$7 $S%$:-6','55$ 5'*+',( 15 7'55 $S%$:-6' 1C 1( $7%'$3D :.,($1,5 +$,D 5(%.,* $,3 $**%'5516' 14:0">94&$ 

    .% 1C 1( 15 '$5D C.% 2"5 "29$ (. :.+' 1,(. (9' 5'*+',(A /9' '@15(',:' .C +$,D $:(>$7 .%

    ?.(',-$7 $%'$>9%9" 0&46%19$ +$D 71+1( ?%1:'5 $,3 (9' ?%.M(5 (9$( :$, :' (9' =>$71(D .% =>$,-(D .C .%3'%'3 *..35 $,3 5'%61:'5A

    "  Q.+?$,D .

  • 8/18/2019 principle of marketing chapter 7

    19/36

    Market Targeting

    E-A+K'('-20$'A +$%&'-,* ($%*'(5 (9' 89.7'

    +$%&'( 81(9 .,' .2'% \  #$55 +$%&'-,*

     \  [.:>5'5 ., :.++., ,''35 %$(9'% (9$, 89$(5

    312'%',(

    :0(3'$ /0(1'2-3 4$(0$'3+'#

     

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    20/36

    Market Targeting

    *+K'('-20$'A &0(1'2-3 ($%*'(5 5'6'%$7

    312'%',( +$%&'( 5'*+',(5 $,3 3'51*,5

    5'?$%$(' .2'%5 C.% '$:9

    "  ].$7 15 (. $:91'6' 91*9'% 5$7'5 $,3 5(%.,*'%

    ?.51-.,

    #.%' '@?',516' (9$, >,312'%',-$('3

    +$%&'-,*

    :0(3'$ /0(1'2-3 4$(0$'3+'#

     

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    21/36

    Market Targeting

    "  Q.,:',(%$('3 +$%&'-,*

    ($%*'(5 $ 5+$77 59$%' .C $

    7$%*' +$%&'("  P1+1('3 :.+?$,D %'5.>%:'5

    ^,.87'3*' .C (9' +$%&'(

    "  #.%' '2':-6' $,3 '_:1',(

    :0(3'$ /0(1'$ 4$(0$'3+'#

     

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    22/36

    Marketing Targeting

    /+1( (9' ($5('5 .C

    5?':1M: 1,31613>$75 $,3 7.:$-.,5A X,:7>3'5W"

     

    P.:$7 +$%&'-,*

    X,31613>$7 +$%&'-,*

    :0(3'$ /0(1'$ 4$(0$'3+'#

     

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    23/36

     Market Targeting

    M%?5

    "  Q1-'5

    `'1*9

  • 8/18/2019 principle of marketing chapter 7

    24/36

    Market Targeting

    B-A+,+A"08 &0(1'2-3 1,6.76'5

    ($17.%1,* ?%.3>:(5 $,3 +$%&'-,*

    ?%.*%$+5 (. (9' ,''35 $,3

    ?%'C'%',:'5 .C 1,31613>$7

    :>5(.+'%5

    "  R75. &,.8, $5W

     \ 

    K,'F(.F.,' +$%&'-,* \

     

    #$55 :>5(.+1E$-.,

    :0(3'$ /0(1'$ 4$(0$'3+'#

     

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    25/36

     Market Targeting

    0'?',35 .,W

    "  Q.+?$,D %'5.>%:'5 F a9', (9' M%+5 %'5.>%:'5 $%' 71+1('3;:.,:',(%$('3 +$%&'-,* +$&'5 (9' +.5( 5',5'

    4%.3>:( 6$%1$,1C.%+ ?%.3>:(5; 5>:9 $5 *%$?'C%>1( .% 5(''7

    4%.3>:( 71C'F:D:7' 5($*'F a9', $ M%+ 1,(%.3>:'5 $ ,'8?%.3>:(; 1( +$D ,312'%',-$('3 +$%&'-,* 15 $??%.?%1$('

    " Q.+?'-(.%5 +$%&'-,* 5(%$('*1'5

    !?%%#+-3 0 :0(3'$ /0(1'$

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    26/36

    Market Targeting

    "  L','M(5 :>5(.+'%5 81(9

    5?':1M: ,''35

    Q.,:'%, C.% 6>7,'%$

  • 8/18/2019 principle of marketing chapter 7

    27/36

    Differentiation and Positioning

    C(%A":( 15 3'M,'3 +'%5 ., 1+?.%($,($S%1('5Z(9' ?7$:' (9'

    ?%.3>:( .::>?1'5 1,:.,5>+'%5 +1,35%'7$-6' (. :.+?'-,*?%.3>:(5

    4'%:'?-.,5

     \  X+?%'551.,5

     \ 

    [''71,*5

    Copyright ©2014 by Pearson Education, Inc. All rights reserved

  • 8/18/2019 principle of marketing chapter 7

    28/36

     Differentiation and Positioning

    4.51-.,1,* +$?5

    59.8 :.,5>+'%

    ?'%:'?-.,5 .C

    (9'1% :(5 .,

    1+?.%($,( D1,*

    31+',51.,5A /9'

    51E' .C '$:9 :1%:7'

    1,31:$('5 (9'

  • 8/18/2019 principle of marketing chapter 7

    29/36

    Differentiation and Positioning

    X3',-CD1,* $ 5'( .C ?.551

  • 8/18/2019 principle of marketing chapter 7

    30/36

    Differentiation and Positioning

    !%&;'22,' 0A,0-$03' 15 $, $36$,($*' .6'%

    :.+?'-(.%5 *$1,'3 '; '1(9'% (9%.>*9 7.8'% ?%1:'5

    .%

  • 8/18/2019 principle of marketing chapter 7

    31/36

    Differentiation and Positioning

    X3',-CD1,* $ 5'( .C ?.551

  • 8/18/2019 principle of marketing chapter 7

    32/36

    "   0&46%19 6-="&"2>#>42; 5; L.5' ?.51-.,5 1(5 5?'$&'%5., (9'1% 5(%1&1,* 3'51*, $,3 5.>,3 :9$%$:('%15-:5A

    $ M%+ :$, $75. 312'%',-$(' (9' 5'%61:'5 (9$( $::.+?$,D (9' ?%.3>:(A

    ).+' :.+?$,1'5 *$1, $"&?-1"$ 6-="&"2>#>42 (9%.>*9 5?''3D;

    :.,6',1',(; .% :$%'C>7 3'716'%DA

    "  1,#22"( 6-="&"2>#>42 *$1, :.+?'--6' $36$,($*' (9%.>*9 (9' 8$D

    (9'D 3'51*, (9'1% :9$,,'75 :.6'%$*'; '@?'%-5'; $,3 ?'%C.%+$,:'A

    R+$E.,A:.+ $,3 ]bXQK; C.% '@$+?7'; 5'( (9'+5'76'5 $?$%( 81(9

    (9'1% 5+..(9FC>,:-.,1,* 31%':( :9$,,'75A

     0"40(" 6-="&"2>#>42Z91%1,* $,3 (%$1,1,* 5(.+'%F:.,($:( ?'.?7' :$%'C>77D $,3 (%$1, (9'+ 8'77A

    "  -:#3" 6-="&"2>#>42A R :.+?$,D .% :(5 315-,:-6'

  • 8/18/2019 principle of marketing chapter 7

    33/36

    Differentiation and Positioning

    012'%',:' (. ?%.+.(' 59.>73

  • 8/18/2019 principle of marketing chapter 7

    34/36

    Differentiation and Positioning

    708"' ;(%;%#+2%-

    15 (9' C>77 +1@ .C?.,

    891:9 $

  • 8/18/2019 principle of marketing chapter 7

    35/36

    Differentiation and Positioning

    /. G($%*'( 5'*+',( $,3 ,''3H .>% G7-($5&'%5 89. ,''3 9'7? %'+'+%' $,3 %'+'+51,* D.>% :.+?>('%; ?9.,';

    ($

  • 8/18/2019 principle of marketing chapter 7

    36/36

    Communication and Delivering theChosen Position

    Q9..51,* (9' ?.51-.,1,* 15 .Y', '$51'% (9$,1+?7'+',-,* (9' ?.51-.,A

    C i h ©2014 b P Ed i I All i h d