Primo Usability at the University of Kansas
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Transcript of Primo Usability at the University of Kansas
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Primo Usability at the University of
KansasMiloche Kottman - Scott Hanrath
ELUNA 2013
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Discover & fix major problems before launch
New product, new features
Help support reference & instruction staff
Why?
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Task-based user testing
Participants solicited via social media & accosting engaging students in the library
16 participants◦ 2.5 days of testing◦ ~ .5 hour per student
Method
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Status Count (%)
Undergraduate 8 (50.0)
Graduate & Prof 6 (37.5)
Other 2 (12.5)
DemographicsHow often… Count (%)
Never 0 (0.00)
Once/twice a year 2 (12.50)
Once/twice a semester 0 (0.00)
Monthly 2 (12.50)
Weekly 7 (43.75)
Daily 3 (18.75)
No response 2 (12.50)
Confidence/ library skills
Count (%)
Not at all 0 (0.0)
A little 2 (12.5)
Somewhat 4 (25.0)
Confident 10 (62.5)
Very confident 0 (0.00)
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Known item: physical item
Known item: ebook
Known item: journal article
Open-ended: peer-reviewed article for supplied topic
Open-ended: any resource deemed appropriate by user for user topic
5 Search Tasks
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What is your overall impression?
Did you find anything unclear or confusing?
What one thing would you change?
How likely are you to use this search in the future?
Follow-up Questions
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Overall impression and likelihood of future use
Rank Impression Use in Future
Not at all 0 0
A little 0 0
Between 2 (12.5) 0
Somewhat 1 (6.25) 3 (18.75)
Positive/Likely 10 (62.5) 7 (43.75)
Between 1 (6.25) 1 (6.25)
Very 2 (12.5) 5 (31.25)
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Success Rate (%)1. physical item 81.252. ebook 81.253. article, known 93.754. article, supplied topic 87.5
Success Rates
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Number of Tasks Completed
Number of Participants (%)
4 10 (62.5)3 4 (25.0)2 1 ( 6.3)1 1 ( 6.3)
# of Tasks Completed
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“Success” involves more than just Discovery◦ Link Resolver◦ Where does the Library end?
Metadata matters◦ But also only the Title
What (you think) you know can hurt you
Takeaways
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Link Resolver…
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… and Beyond
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Too smart for Primo?
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Changes: Boolean Suggest
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Changes: Facet Changes
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Usability per Task Usage per Visit
Basic Search* 1.39 0.91
Advanced Search* 0.50 0.24
Result Title Click 0.98 0.67
Facet Use 0.95 1.02
Result Icon Click 0.34 0.08
View Online Tab 0.19 0.19
DYM Click 0.13 0.01
Usability vs Usage