Operating in 140 countries and boasting 90 service stations worldwide, Bühler has been at the vanguard of industrial process technologies and solutions for over 150 years. Contributing significantly to feeding the world’s ever-growing population, Bühler manufactures equipment for

processing of maize, wheat, chocolate, rice, pasta and breakfast cereals globally. In fact, 65 percent of wheat milled around the globe is processed on Bühler grain mills and around 30 percent of global rice production is processed using Bühler equipment.

When considering the state-of-the-art technology Bühler has to offer such as its NIR Multi Online Analyser that accurately measures gluten, moisture or ash content of raw materials and end products, or their new Matador Impact Machine which is 99.5 percent guaranteed to destroy insect eggs in flour or semolina, it is easy to digest such staggering statistics.

Outstanding commitment to their customersOn the day of the opening, along with 84 of Bühler’s customers

we were warmly welcomed by Carlos Cabello, Bühler’s Managing Director of Northern Europe, who gave the first of a series of informative and thought-provoking presentations showcasing the services to be provided at the new workshop, as well as focussing on trends in the milling market and the future for Bühler.

Amidst the buzz of sharing the latest technological advances and innovation, we were exposed to perhaps Bühler’s greatest asset of all; their outstanding commitment to their customers and the lifecycle of their plants and products. Carlos Cabello announced that, “We have opened this service centre in Manchester because we want to be as close to our customers as possible, providing them with easy access to expert know-how and excellent services locally.”

It quickly became apparent that the list of expert services the workshop is offering is extensive, ranging from roll analysis, servicing and exchange, to sieve tensioning including brand-new

PREVENTIVE AND PREDICTIVE MAINTENANCE FOR OPTIMAL PERFORMANCEMilling and Grain attend the grand opening of the new Bühler UK service centre located in Manchester, United Kingdom

by Rhiannon White, Milling and Grain MagazineAnders Kristensen, David Clegg and Carlos

Cabello opening the new Bühler Service Centre

ROLLMAINTENANCE

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Novablue sieve cleaner, to retrofits and upgrades for ophthalmic precision, 3D, web and glass coating plants.

It is also worth mentioning that spare and wear parts are available on stock and that both Bühler and Leybold items will be serviced here, given Bühler’s acquisition of Leybold in 2012.

Bühler’s UK and Ireland Area Sales Manager of Industrial Grain Milling, Darren Frost, defined Bühler’s investment here in Manchester as “primarily focussed on caring for our customers as well as reinforcing our presence as a world leader in roll service and maintenance of new mills”.

Comprehensive roll serviceIndeed, the roll service specifically includes the collection of

rolls to the Manchester workshop, inspection of rolls and shafts-journals, fluting or grinding, or sandblasting of smooth rolls, checking of the quality of rolls by rollDetect, then re-packaging and transporting them back to the mills.

Head of Customer Service Worldwide for Grain Milling, Stefan Kellenberger stated that, “Our goal is preventive and predictive maintenance” and the benefits of using the latest technology and servicing for the maintenance of rolls are far-reaching when considering the results of improved performance of machines,

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The new Bühler high-speed fluting machine that ensures optimal roll reconditioning

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increased throughput and a precious ability to look forward, plan and build stock.

High-speed fluting machine and rollDetectAfter a delicious buffet, we were lucky enough to witness

first-hand Bühler’s newest high speed fluting machine that has been proven by the rollDetect to ensure optimal reconditioning. Speaking to one of its operators, Jeffrey Davison, we learnt that, “The high speed fluting machine is three metres per minute faster than previously, and provides more accurate results because it offers optimal set up of parameters which can be easily adjusted to the needs of the customer by CNC control, whether, for example, it be spiral or angle.”

Holding a strong commitment to after-sales services, Bühler’s one of a kind innovative rollDetect service seemed particularly impressive because it offers both a rollReport and tecReport that promises energy saving as high as 50 percent, optimization of product yield and possibility of exact planning of roll changes.

Reminding us of the overwhelming statistic that more than 30 percent of all food is currently wasted, Remy Kriech, Bühler’s Area Sales Manager for Speciality Grain Milling presented a comprehensive list of Bühler’s sustainable new machines and products. This included Bühler’s Sortex A range of optical sorters that detect anomalies in subtle colours and foreign material, which ultimately reduces energy and waste in the food value chain.

Managing Director of the service workshop, David Clegg, stated that, “Our objective is always to develop as a business alongside the development of our customers.” With the introduction of the new fluting machine and rollDetect services amongst a host of new products and future ones in the pipeline, whilst Bühler is fulfilling this objective on a global scale, it is also doing so sustainably and within a local and customized environment such as here in Manchester.

The future for Bühler With regards to Bühler’s future within the UK, President of

Europe at Bühler, Anders Kristensen confirmed that, “Particularly with Brexit upon us, we want to take this opportunity to show our commitment to the services we are providing here in the UK”. Regarding the UK market, Darren Frost spoke about Bühler’s conscious effort to cater for the ‘free from’ trend commenting, “We are ensuring every effort is being made to minimize contamination of bacteria whilst simultaneously maximizing the extent to which our products and services comply with the ‘free from’ checklist.”

Expanding to a global context, Head of customer support for Bühler Leybold worldwide, Patrick Binkowska, declared that, “The future is firstly keeping old machines going through maintenance and gradual upgrading, and secondly, the ‘Internet of Things’”.

Subsequently, introducing Bühler’s PocketPlant service to become available in 2017, Stefan Kellenberger continued to say that, “We are fully aware that data is the new currency and our future PocketPlant service will simply connect data to make your life easier”. Available anywhere, anytime and on any mobile device, the app will be a convenient and continuous way of monitoring production lines and maximizing high plant uptime.

In conjunction with the app, Bühler are introducing the ‘myBühler’ customer portal that offers an overview of equipment, a direct way of identifying the right parts for your machine, as well as streamlined purchasing of orders.

Therefore, as the day drew to a close, it was clear to us at Milling and Grain that Bühler’s comprehensive commitment to customer service, food safety and sustainability through its continual development of new and innovative products and machinery, will lead to an even stronger future for Bühler and its customers.

Doug Stewart operating the rollDetect with immediate analysis on screen

Operator Jeffrey Davison explains the process to Rhiannon White of Milling and Grain

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