Prevention of violence
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Transcript of Prevention of violence
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Prevention of Violence in the Workplace, it is more THAN A SAFETY REMINDER
it is a Lesson in PREVENTION in the WORKPLACE
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OverviewThreat and Response• Recognizing violent situations is a key component of reducing the risk of
violence to workers. We will learn:• How to respond to threats both from a distance and in person• How to defuse situations• How to leave an area when we are at risk
Reporting• There is a procedure in place to report incidents of violence. This may include
reporting to the police.
Follow-up• Finally, we will learn what counseling is available to workers who have been
exposed to violence.
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Definitions
• Workplace Violence– Physical force to cause injury– Threatening statement– Threatening behaviour
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Definitions
• Improper Activity / Behaviour– Behaviour by one worker to another worker– Includes horseplay or practical jokes– Not included in this program
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Definitions
• Workplace– Where any worker is engaged in work– Includes vessel, vehicle, mobile equipment
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Regulation
• Regulation Regardless of which state or province you live in:– Risk assessments– Procedures and policies– Instruction of Workers
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Responsibilities
• Employers• Ensure a program is implemented• Identify sources of workplace violence• Provide training• Implement mitigation techniques
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Responsibilities
• Managers– Implement program– Conduct risk assessments– Investigate incidents– Implement corrective actions– Ensure workers are trained
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Responsibilities
• Supervisors– Workers aware of hazards– Employees trained in violence recognition– Workers report incidents– Workers are aware of resources– Risk assessments completed– Incidents are investigated– Counseling for affected workers
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Responsibilities
• Workers– Provide input to risk assessments– Follow workplace procedures– Report incidents– Cooperate in investigations
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Responsibilities
• Joint Occupational Health and Safety Committees ( where standards require a committee) – Assist in completing the risk assessments– Recommend possible solutions and corrective actions– Participate in investigations
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Assessment and Controls
• Identify and evaluate risks• Identify solutions• Choose and implement solutions• Instruct workers• Documentation• Involve the JOHS Committee
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Assessment and Controls
• Risk Assessment– Done within departments– Determines the risk to staff
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Assessment and Controls
• Risk Assessment – continued
– Exposure - what can happen?– Frequency - How often might it happen?– Likelihood – What is the probability of
occurrence?
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Assessment and Controls
• Solutions– Identify– Prioritize– Implement
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Threat and Response
• Threat - From a Distance– By mail, message or phone– Most bomb threats are by phone– Disrupt the workplace– Create panic and anxiety
• All calls must be taken seriously
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Threat and Response
• Response– Stay calm– Write exact wording– Try to identify caller– Suggest caller speak to supervisor– Alert another worker / supervisor
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Threat and Response
• Response – continued
– Inform supervisor immediately– Call police– Avoid unnecessary handling of notes or letters– Prepare written report
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Threat and Response
• Threat - In Person– Watch – for escalation of disagreement– Listen - for signs of disconnection
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Threat and Response
• Response– Defusing techniques– Maintain contact with co-workers– Ensure you have clear exit– Remove potential weapons
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Threat and Response
• Response – continued
– Leave the area immediately– Obtain assistance from supervisor or co-workers– Do not attempt restraint or try to apprehend– Do not hesitate to shout for help
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Reporting
• What to report– Physical force– Threats
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Reporting
• How To Report– Develop this slide based on your reporting
procedures
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Follow-Up
• Review incidents with staff• Critical incident debriefing• Counseling
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Summary
• State or Provincial Regulation• Definitions• Responsibilities• Risk assessments and controls• Recognizing and responding to threats• Reporting incidents