PTS – Your Telecommunications Partner

Debbie GazeTelecommunications

Consultant

Presidio Telecom Solutions

Presidio Telecom Solutions (PTS)

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• Consultative approach PTS team is an extension to customer’s IT organization Network assessment to evaluate existing bandwidth

utilization & stress testing for new applications Benchmark analysis of carrier pricing, contract terms,

SLAs, and network design Ongoing telecom expense management services

available to catch anomalies and view trends

Total Telecom Solutions from your vendor-neutral, trusted advisor.

• Leverage for our clients Extensive industry know-how in managing a large volume of telecom orders / projects across many carriers

In-house telecom engineering expertise

Ongoing optimization assistance and evaluation of telecommunications environment (new products/services, billing, performance and contracted commit attainment)

IT Enterprise Challenges

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Economic ChallengesAn industry analyst poll concerning infrastructure and operations budgets with enterprise companies found:

•16% of respondents say their budgets are within 5% of prior level

•65% of respondents say their budgets have declined 5% or more

•5% of respondents say their budgets have increased

•32% have established cost cutting teams

Telecom Provisioning ChallengesManpower / resource intensive – working with telecom service providers is notoriously time consuming and problematic

• Time sensitive (high priority) – internal / external SLAs, site turn-ups, disconnects

• Ineffective vendor processes

• Indirect / operational support costs can represent a large amount of overall telecom expense

• High profile when something goes wrong

Inventory Management• Most enterprise companies do not have an accurate

inventory today

• Large number of vendors to manage (most enterprise companies have 8-12 vendors and growing)

• Lack of effective processes and governance for inventory integrity

• Lack of tools for effective management

• Personnel – turnover / time

Market Intelligence• Sourcing / Negotiations

• Today’s competitive rates / benchmarking

• Contract language / structure

• New technologies / services

• Best practices

IT Enterprise Challenges (cont’d)

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Financial Management• Lack of insight – intelligent reporting

• Specific expertise (contract negotiation / management)

• Billing errors / corrections

• No / ineffective tools

• Budget planning

• Cost control / reduction initiatives

Process Management• Departments “disconnected”

• Distributed enterprise - decisions and leadership

• Lack of governance

• No / non-effective tools

Invoice Management• Enterprise Finance and IT – no effective and efficient

processes between departments

• # of invoices per month

• # of vendors to manage

• Thin resources and staff

• Lack of tools for effective management

• New technologies / services creating new / additional challenges

Managing The Telecom Life Cycle Process

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• GATHER – Presidio Telecom Solutions (PTS) will complete anaccurate inventory/audit based on bills & contracts to establish technical requirements & cost containment objectives.

• EVALUATE – PTS will then evaluate the current network & compliance requirements against available technical solutions (vendor options), and apply “best practices” as established byindustry standards.

• CONSULT, DESIGN, & RECOMMEND – PTS will create a technical design(s) based on the specific short & long term goals of your project, and then provide a side by side comparison of multiple solution providers along with a score card on how each stack up to the objectives established by the customer.

• NEGOTIATE – PTS will negotiate best pricing, contract terms, & service level agreements. PTS will specifically review 23 contract points that are designed to balance the legal contractual terms between our clients and their telecom vendors.

• IMPLEMENT & INTEGRATE – PTS will then order, tract, and professionally “Project Manage” the implementation off-loading this assignment from your over tasked IT team.

• MANAGE – PTS is then committed to serve as an operational partner to hep manage the vendor relationship ensuring contract compliance, and assisting with MACs, expense management, and ongoing IT/Telecom business evolutions.

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Areas of Expertise

• MPLS

• VPLS

• Ethernet

• Metro-E

• WAN

• Enterprise Wireless (Verizon, AT&T, Sprint)

• Wireless Backup

• TDM Voice

• Long Distance / Toll Free

• International Toll Free

• VoIP / SIP

• Audio / Web Video Conferencing

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• Dark Fiber

• Collocation

• Data Center

• Private Line

• Dedicated Internet

• Local POTS Line Aggregation

• Managed Services

• Call Center Technology

• DSL/Cable

• Large IP Bandwidth (Fiber)

• Inventory Management

• Telecom Expense Management

Thank You.

Debbie Gaze, Sr. Telecom Consultante: dgaze@presidio.com

p: 770.855.7400