President’s Message - Viriya...Page 4 VCS Programmes and Services Medical LHCST-NKF Dialysis...
Transcript of President’s Message - Viriya...Page 4 VCS Programmes and Services Medical LHCST-NKF Dialysis...
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President’s Message
Since our humble founding by Leong Hwa Monastery in year 2001, VCS now operates six centres around
Singapore to increase our outreach and better serve our community. Recognising the complexity and
challenges faced by families and individuals who are often overlooked by the common broad based
approach, we have tailored our programmes and assistance schemes to better support our less privileged
community members. VCS’ various programmes have aided more than 2,000 individuals in 2015, focusing
on education for the children and youths and health care and active aging for the elderly and children.
VCS values our staff as one of our core capabilities as we strive to fill the gaps in the community. In 2015, we
invested in training and development to ensure that staffs are better equipped with knowledge, skills and
professional behaviours to assist clients to walk through their difficulties. During our annual VCS retreat, our
staff volunteered in an orphanage in Batam. Many staff provided feedback that they have benefitted from
the experience and are encouraged to uphold our good work to make a difference to the community we
serve.
As we embark on our 15th year of social service, I will like to give thanks to our stakeholders, community
partners and volunteers for their unwavering support, encouragement and valued contributions to VCS. To
my fellow management committee members and staff, I would like to express my appreciation for your
dedication and commitment to the organisation.
We at VCS are committed to do the good well and will continue to improve our services for the betterment
of all humanity. We count on you to support us.
Ms Jenny Lim
President
Year 2015 marked a significant milestone for Singapore as our nation came
together to celebrate 50 years of independence. Viriya Community Services (VCS)
partook in a series of activities with our staff, volunteers and beneficiaries to
commemorate Singapore’s Golden Jubilee. As we celebrated Singapore’s
achievements, it is also timely to review the growth of VCS.
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General Information
Viriya Community Services (VCS) was established as a voluntary welfare organisation in 2001, registered under the Societies Act (UEN: T01SS0059B).
We are also a charity under the Charities Act as well as an Institution of a Public Character (IPC) under the supervision of the Ministry of Social and Family Development, which acts as the Central Fund Administrator.
Our Vision
Caring for you with compassion and concern.
Our Mission
VCS aims to bring joy and enhance the quality of life by providing care and assistance to families and individuals in need of support regardless of race and religion.
Our Values
Teamwork and collaboration
Creating a competitive edge and achieving social impact through harmonious collective actions with other
colleagues and partners, harnessing on individual strengths and talents.
Respect
Respecting individual rights and dignity of all and exhibiting through respectful attitude, behaviours and
thinking.
Uprightness
Acting with integrity and displaying high moral standards at all times.
Solutions-oriented
Focusing on solutions, not problems, seeking improvements and achieving positive impact on our people.
Taking ownership
Having initiative and assuming responsibility in making positive differences to our people and the community.
Registered Office
72 Shrewsbury Road Singapore 307837
Tel: 6256 1311 Fax: 6251 7797
Website: www.viriya.org.sg
Online Donation: https://www.giving.sg/viriya-community-services
Facebook: www.Facebook.com/ViriyaCommunityServices
Our Profile
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VCS Programmes and Services
Medical
LHCST-NKF Dialysis Centre
Viriya MediAssist Fund
Viriya Children’s Medical Fund
Viriya-KK Children’s Hospital HomeCare Programme
Viriya Elderly Medical Fund
Children
Viriya Care Fund
Viriya Children’s Education Fund
Viriya Gap Fund
Whispering Hearts Infant & Child Care Centre
Whispering Hearts Student Care Centre
Youth
Dreams
Family
Viriya Family Service Centre
Whispering Hearts Family Service Centre
Elderly
My Centre @ Moulmein
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VCS is governed by a management committee comprising individuals who are passionate about making a difference to the lives of individuals in the community. They have experience in the social service sector, ranging from 3 to over 20 years. The management committee oversees and approves the formulation of the Society’s strategic objectives and directions and sets values and standards of the organisation. It also reviews the Society’s activities, adequacy of internal controls, financial reporting and compliance and management and
operational performance.
Management Committee
Vice-President Chia Eng Soon
Venerable, Leong Hwa Monastery First Appointed on 28 March 2002
Honorary Treasurer Teoh Eong Kow
Consultant First Appointed on 22 March 2012
Honorary Secretary Tham Khuan Heng
Retired Partner, Big 4 Accounting Firm First Appointed on 29 March 2006
President Lim Yin Nee, Jenny
Retired Partner, Big 4 Accounting Firm First Appointed on 28 March 2002
Member Lien Soh Cheng
Associate Director, KPMG First Appointed on 24 March 2011
Member Tay Han Ching Alvin
Senior Manager, Business Development Service Quality Centre Pte Ltd
First Appointed on 20 March 2013
Member Koh Ming Feng, Abner
Tax Manager, KPMG Services Pte Ltd First Appointed on 23 March 2004
Member
Tay Hong Beng
Head of Tax, KPMG Services Pte Ltd
First Appointed on 20 March 2013
Member
Ng Mui Siang Internal Auditor, Tye Soon Limited First Appointed on 24 March 2011
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Corporate Governance It is VCS’ policy not to have paid staff on the management committee. The Treasurer has a maximum term of four years. There are appointed management committee members to look at investment of funds, human resources and financial policies, internal audit, nomination of new committee members, fund raising and programmes and services. The management committee meets three times a year and the agenda items include refreshing VCS’ strategies and action plan, approval of annual budget (and a review during mid-year), approval of material transactions including capex, donations to other organisations and allocation of funds to designated/restricted funds. The management staffs are invited to attend these meetings to share challenges and other key operational issues with the management committee.
The management committee and the management staff are committed to maintaining high standards of corporate governance and abiding to the Code of Governance for Charities and IPCs. The management committee endeavours to enhance its governance practices throughout the financial year. The committee also assessed its compliance with the Code of Governance for the evaluation period from 1 January 2015 to 31 December 2015. It will be filed with the Commissioner of Charities after the annual general meeting and be made available on VCS’ website. As at date of this report, the Society had complied with the various areas
required in the governance evaluation.
Conflicts of Interest The Society maintains a Conflict of Interest policy, requiring management committee members and staff to disclose any interest that they may have, whether directly or indirectly, that the Society may enter into or in any organisations that the Society has dealings with or is considering dealing with; and any personal interest accruing to him as one of the Society’s suppliers, users of services or beneficiaries. Should there be any potential conflict of interest, the affected members will abstain from discussion and decision-making on the matter. Detailed minutes will be taken on the disclosure as well as the basis for arriving at the final decision in relation to the issue at stake. During the year under review, there were no such conflicts that required disclosure and action.
Finance and Funding The Society receives funding from the government and donations from the public. The public includes corporates, foundations and individuals. In addition, two of its centres collect school fees from the provision of child or student care services but the families receive subsidies from the government depending on their household income. The Society also collects nominal fees for some of its programmes and services.
VCS’ two bankers are Development Bank of Singapore Ltd and United Overseas Bank Ltd.
Reserve Policy It is the Society’s desire to build up its reserve of unrestricted funds to meet two years’ operating expenditure. Subject to approval of the management committee, it will transfer any surplus, to the Endowment Fund in the following year.
Endowment Fund The Fund was established to receive bequests, gifts and donations and transfer from unrestricted funds that are in excess of two years’ operating expenditure. The Fund serves to strengthen the Society’s financial position and to enable the Society to use the return from investment of the Fund to start
sustainable community projects.
It is the Society’s intention to build up an endowment fund of $10 million.
While the capital is not available for general use, subject to approval of the management committee, the
investment returns from the Fund and or part of the capital, can be used to fund community projects and
initiatives where the Society can make a significant contribution and which are truly important, meaningful and
in keeping with the Society’s mission.
Since 1 January 2012, the return from investment has been credited to the Endowment Fund.
Society’s Assets The Society does not own any properties. It is the Society’s intention to use the Lights of Hope
Centre, owned by Leong Hwa Monastery, for charitable purposes consistent with its mission. In the meanwhile,
the place is being rented out by Leong Hwa Monastery and the Society receives a share of the rental income.
The Society owned a van up till October 2015. It was used largely to provide transport to our chronically ill
children under the Viriya-KK Children’s Hospital HomeCare Programme.
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Future Capital Commitments From 1 January 2015, the operations of Whispering Hearts Family Service Centre
and Whispering Hearts Student Care Centre have been subsumed under the Society to better leverage on our
human resources to achieve operational efficiency and effectiveness. Whispering Hearts Infant and Child Care
Centre will also be converted into a full-fledged child care centre to meet the needs of the residents.
The Road Ahead We remain committed to our vision of caring for the community with compassion and concern
and our mission to bring joy and enhance the quality of life by providing care and assistance to families and
individuals in need of support regardless of race and religion. We will continue to invest the matching grant
received from the government under the Care and Share Movement to enhance our capability and capacity as
well as in new or enhanced existing programmes to meet the anticipated needs of the community. Following
the successful implementation of the Code of Social Work Practice, in year 2016, we are embarking on the FSC
Agency Framework to professionalise our services and bring about more positive impact on the lives of the
individuals and families being served
More importantly, we will remain guided by the teachings of Lord Buddha, in particular in enriching our human
spirit of humility, lovingkindness and compassion.
Management Ms Evelyn Lai has been the Executive Director since 1 April 2009. She leads the management team
of five and is responsible for implementing policies and directions set out by the management committee. As at
29 February 2016, VCS had 62 staff.
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Financial Statement
Financial results Restricted Unrestricted Total
$ $ $
Income from generating funds Voluntary income - Donations - Non tax exempt 9,000 7,000 16,000
- Donations - tax exempt 470,000 312,000 782,000
- Investment income 104,000 35,000 139,000
Income from charitable activities Government funding - Capital grant 149,000 0 149,000
- Recurrent & programmes 2,363,000 230,000 2,593,000
- Matching grant 247,000 0 247,000
- Tote Board 857,000 0 857,000
Counselling and programme fee 60,000 14,000 74,000
School Fee
476,000 476,000
Other income 117,000 254,000 371,000
Total income 4,376,000 1,328,000 5,704,000
Expenditure Cost of charitable expenses 3,050,000 932,000 3,982,000
Governance and other admin costs 78,000 15,000 93,000
Total expenditure 3,128,000 947,000 4,075,000
Surplus for the year 1,248,000 381,000 1,629,000
Reserves Restricted funds - Government capital fund
125,000
- Endowment fund
5,180,000
- Designated funds
6,835,000
Total restricted funds
12,140,000
Unrestricted funds
2,006,000
Total reserves as at 31 December 2015
14,146,000
Unrestricted funds/total operating expenditure
0.49 years
Further details can be found in our audited financial statements, audited by Fiducia LLP. The Society has adopted the Charity Accounting Standard from 1 January 2013.
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VCMF Disbursement + SG50 Event
13 June 2015
Viriya Children’s Medical Fund (VCMF)
beneficiaries and family showcased their
artistic talent by drawing their perspectives of
Singapore icons. Their drawings were then
combined into a giant collage of the SG50 logo!
NTU Freshmen Orientation Camp SG50 Event
13 June 2015
Volunteers from the Nanyang Technological
University organised a day camp for children
and youths from Bright Owls Project and Teens
Action Project.
Whispering Hearts Summer Festival
29 August 2015
The freshly renovated WHFSC was re-opened
by our Patron, Mr Cedric Foo, Adviser to
Pioneer Constituency, in conjunction with an
SG50 themed carnival for the residents!
Whispering Hearts Year End Concert – My
Home
5 December 2015
The annual Whispering Hearts Year End
Concert paid tribute to Singapore’s 50th
birthday with a line-up of performances by our
children and youths to showcase the progress
of Singapore from the 60s till today!
VCS Celebrates SG50
National Day Celebration
6 August 2015
Whispering Hearts Infant and Child Care
Centre and Whispering Hearts Student Care
Centre organised National Day celebrations for
their children.
National Day Dinner
7 August 2015
70 clients and staff from Whispering Hearts
Family Service Centre (WHFSC) joined in the
festivities at Pioneer Constituency’s National
Day Dinner!
In 2015, Singapore celebrated its 50th birthday. VCS joined in the jubilation with events to commemorate our
nation’s Golden Jubilee and to celebrate the Singapore spirit.
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Care and Share Movement
Volunteer Management
Care & Share Summary for 2015
Total amount raised as of 31 December 2015 $2,053,490.11
Total amount used for new and enhanced programmes $449,580.61
Total amount used for competency building $65,552.07
Total amount used for capacity building $204,488.73
Volunteers Breakdown for 2015
Regular Volunteers 94
Ad-hoc Volunteers 131
In celebration of SG50, eligible donations, up to
the sum of S$2 million received till 31 March
2016 will be matched dollar-to-dollar by the
Government through the Care and Share
Movement. The funds will be used for capability
and capacity building and for new or enhanced
programmes to meet future needs of the
community.
Through the Care and Share Movement, VCS also
received support in terms of volunteers from
individuals, schools, and corporate organisations
who helped to organise and conduct several
programmes and activities for our beneficiaries
of all age groups.
VCS is grateful to the volunteers, both individuals
and organisation-based, who support VCS’s
programmes. Volunteers help to run activities,
conduct outings, and support events.
In 2015, VCS was aided by 225 volunteers. VCS
showed appreciation to volunteers at the
Whispering Hearts Year End Concert held on 5
December 2015.
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Children Whispering Hearts Infant and Child Care Centre
Whispering Hearts Student Care Centre
Viriya Children’s Education Fund
Number of Children Served
Whispering Hearts Infant and Child Care Centre 59
Whispering Hearts Student Care Centre 132
VCS values the education, well-being and
growth of children. Apart from providing
quality services to the children under its care
through child care and after school care
services, VCS keeps the less fortunate in mind
by ensuring that vacancies are set aside for
clients from low-income backgrounds.
In 2015, VCS took care of 191 children in total.
Children under the care of VCS received
$50,000 in total for academic achievements
through the Viriya Children’s Education Fund,
Gap Fund and Wan Boo Sow Fund.
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Whispering Hearts Infant and Child Care Centre
Whispering Hearts Infant and Child Care
Centre (WHICC) provides a safe and conducive
child care environment for children from 18
months to 6 years old. Through academic
programmes such as Language and Literacy,
Numeracy, Science and Discovery and Creative
Arts, the children build strong foundations for
their educational journey.
Additionally, discussion sessions on current
issues and reading programmes help to
stimulate the natural curiosity of children.
The children in WHICC also learn to be
independent and take charge of their own
personal matters such as hygiene. Children are
encouraged to perform simple tasks such as
eating by themselves, dressing themselves, as
well as setting up and putting away beddings
for nap times.
Holistic growth of the children is encouraged
through educational outings and celebrations.
In 2015, we prepared for the conversion of the
infant care section into an expanded child care
section. The conversion will allow us to care for
25 more children under our child care services.
To ensure that our service is of high standard,
the centre prepared for SPARK Accreditation.
The final assessment of the accreditation will
take place in March 2016.
VCS also actively sends our teachers for career development and upgrading courses. Some of the courses that they currently attend include the Bachelor of Early Childhood and Chinese Language at UniSIM, as well as the Bachelor of Early Childhood Education (International) by Deakin University, under SEED Institute.
Thematic learning and integrated academic
lessons expose children to interesting
and meaningful learning
experiences
Educational Outings
HealthZone @ HPB
NTUC FairPrice Xtra
The Animal Resort
Jurong Bird Park
Changi Airport
Bus Interchange
Festivals & Celebrations
Children’s Day
Chinese New Year
Christmas
Deepavali
Hari Raya Puasa
National Day
Teachers’ Day
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Whispering Hearts Student Care Centre
Whispering Hearts Student Care Centre
(WHSCC) provides enriching and responsible
before and after school care services for
students aged 7 to 14 years old.
A holistic programme has been put in place to
strengthen both the academic and character
development of the students.
Students are encouraged to pursue their
interests through activities from five different
learning domains structured to nurture all-
roundedness.
Average enrolment 91 children
96.2% of the students passed the internal
diagnostic tests
84.4% of the students scored minimum 80
marks
23.0% of the students scored distinction for
all subjects
Music
Keyboard lessons Dancing and singing
Social Awareness
Current affairs project work Community involvement projects
Fieldtrips and outings
Personal Development
Life skills workshop Buddy support group
WHSCC
Learning Domains
Aesthetics & Crafts
Chinese calligraphy Craftwork
Physical Education
Sports activities
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Festivals and Celebrations
Children’s Day Celebration
Chinese New Year Celebration
Christmas Party Celebration
Deepavali Celebration
Father’s Day Celebration
Good Friday Celebration
Hari Raya Haji Celebration
Mother’s Day Celebration
Mid-Autumn Festival Celebration
National Day Celebration
Vesak Day
Outings and Activities
Puppetry workshop @ Esplanade
Lantern making @ Esplanade
Science workshop @ Sumitomo Chemical
Pet food drive for SPCA
Jumble sale – fund raising for VCMF
Learning journey @ Kin Yan Agrotech
Farm
Life Skills Workshop – Needs vs Wants
Character First Workshop – Nutrition &
Exercise)
Extra(ordinary) Me - Creating self-
impressions as part of Esplanade
Exhibition
WHSCC works with various community
partners to expose the children to activities
and outings that broaden their horizons.
Celebrations for the various festivals in
Singapore were held for the children to
experience and learn about the multi-cultural
society in Singapore.
Student volunteers from Boon Lay Secondary
School, Jurong Junior College, Nanyang
Business School, Nanyang Technological
University and New Town Secondary School
helped to organise learning activities for the
children.
The children also undertook two projects to
research and learn about the communities as
well as laws of Singapore and presented their
findings to their friends.
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Viriya Children’s Education Fund
Viriya Children’s Education Fund (VCEF)
motivates children under the care of VCS to
strive for improvement in their academic
pursuits. All children in any VCS programmes
can apply for these funds.
Viriya – KPMG Scholarship
Fund
23 recipients scored
“A” for all core subjects
$23,000 awarded
Viriya – Sunray Education Fund
2 students achieved
improvement of at least
1 grade point in
2 core academic subjects
$1,000 awarded
The funds, given out at the end of every year,
are an acknowledgement and reward for
academic success and improvements achieved
by the children.
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Youths Dreams
Project New Leaf
Teens Action Project
Summary
Beneficiaries Services
Project New Leaf
9
29 sessions of laser treatment
55 casework and counselling sessions
175 hours of community services
Teens Action
Project
41
36 mentoring sessions
4 group work sessions
2 interest groups
Dreams was established in 2004 as a drop-in
centre for youths.
Under Dreams, Project New Leaf and Teens
Action Project were started to help and
support youths to achieve their potential and
steer away from negative influences.
In 2015, VCS took care of 50 youths in total.
The youths received help in the form of
mentoring sessions, casework and counselling
sessions, as well as guidance from professional
social workers to better themselves.
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Project New Leaf
Teens Action Project
14 youths honed their soccer skills in
21 training sessions with Whispering
Hearts Football Club
11 youths from TAP dance interest group,
Dance Shuffles, choreographed a
dance and mentored children from
WHSCC to put up a combined
performance for Whispering Hearts
Summer Festival
Project New Leaf (PNL) provides wayward
youths who need a second chance to lead a
positive life through educational or vocational
pursuits. Through PNL, volunteer doctors help
to remove stigmatising tattoos from visible
parts of their bodies.
Professional social workers conduct casework
and counselling sessions for the youths as well
as guide them towards positive contributions
to the society by encouraging participation in
community services.
Teens Action Project (TAP) youth workers work
with troubled youths from 13 to 18 years old
through mentoring sessions, interest groups,
and group work.
NTU volunteers help to run weekly mentoring
sessions as well as outings and activities for
TAP youths.
In 2015, 4 group work sessions were also
conducted for the youths by TAP youth
workers. The sessions addressed issues
pertaining to relationships, sex and
communication.
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Elderly My Centre @ Moulmein
Summary of MCM Activities in 2015
Activities Sessions Hours Average Monthly
Attendance
Active Minds 9 463 1,045 74 clients
Active Hearts 5 256 688 82 clients
Collaborative
Programmes
6 123 211 154 clients
With the rapidly aging population in Singapore,
VCS makes it a point to reach out to the elderly
in the neighbourhood.
My Centre @ Moulmein (MCM) engages the
elderly residents in Moulmein and Whampoa
South Constituencies.
In 2015, 382 elderly were registered with
MCM.
113 members were actively involved in MCM
activities every month.
Activities at MCM are divided into three
categories: Active Minds, Active Hearts, and
Collaborative Programmes.
Collaborative Programmes: Regular leisure
and recreational activities are provided for
residents to foster social engagement and
community bonding by partnering with
schools, hospitals and our stakeholders.
Active Hearts Programmes: Aimed at
promoting physical well-being of the elderly by
encouraging proper physical care and
maintenance of health and physical finesse.
Active Minds Programmes: Provide group
activities for the elderly to stimulate their
minds and maintain their mental wellness in
the company of friends through fun.
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My Centre @ Moulmein
Workshops/Talks In-House Activities Outings
Community Mobility and Low Vision
Chinese New Year Celebration Dignity Kitchen
General Cancer Awareness Focus Group Discussion for Learn My Dialect Programme Volunteer
Teachers
Falls Awareness Day
Golden Years Health Screening Gardens by the Bay and Marina Barrage
Healthy Eating in Elderly Lohei and Pot Luck Party Mother’s Day Concert at Esplanade
Healthy Living for Seniors
Mid-Autumn Festival Celebration Newater Visitor Centre and East Coast Lagoon Food Village
Home Safety and Footwear Advice
Tan Tock Seng Hospital Stepping Out Programme Health Assessment
Exercise
SG50 Heart Map Tour
Public Speaking
Safe Use of Medication in Elderly
Talk by Tan Tock Seng Hospital on “Stepping Out Programme”
Understanding Dementia
Active Minds
Karaoke
Mind games
Bingo
Chinese writing class
Handicraft sessions
Smartphone class
Hanyu Pinyin class
Psycho-educational group
work
Singing Class
Active Hearts
TTSH Stepping Out
Aqua aerobics
Foot reflexology
Pot luck parties
Yoga
Collaborative
Programmes
Workshops and talks
Outings
Celebrations
Focus group discussions
Intergeneration bonding
activities
Learn My Dialect
MCM runs a wide variety of
activities regularly to keep the
hearts and minds of the elderly
beneficiaries active.
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Families Viriya Family Service Centre
Whispering Hearts Family Service Centre
Summary
Information &
Referral
Casework & Counselling
Viriya Family Service
Centre
353 families &
individuals
207 families &
individuals
984 sessions
Whispering Hearts Family
Service Centre
558 families &
individuals
279 families &
individuals
1,754 sessions
Straits Times Pocket Money Fund
Viriya Family Service Centre 94 beneficiaries $7,830
Whispering Hearts Family Service Centre 343 beneficiaries $81,955
Enhancing Positive Changes
Viriya Family Service Centre 223 participants
Whispering Hearts Family Service Centre 293 participants
VCS supports families in the community
through two family service centres (FSCs)
located in Jurong West and Potong Pasir
respectively. Through integrated services of
casework, group work and community work,
the FSCs help families work towards
independence, resilience and stability.
The FSCs jointly conducted 9 sessions of
Enhancing Positive Changes workshops
covering topics such as healthy eating,
managing exam stress, and parenting.
Both FSCs engage in outreach efforts with
community partners to better serve the
residents.
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Viriya Family Service Centre
VFSC Children Programmes
Character First 16 children 11 sessions + 2 outings
Citi-SECDC Moneywise Matched
Savings Programme
10 children 8 sessions
Viriya Family Service Centre (VFSC) serves residents from about 8,000 households from Potong Pasir and
Joo Seng with the current staff strength of 15. Apart from information and referrals as well as casework
and counselling services, VFSC also offered programmes including holiday programmes for children,
block parties and talks for seniors, as well as outings and events for young and old.
Top 5 Presenting Issues in 2015
1. Financial Issues 2. Family Issues
3. Teens Issues 4. Marital Issues 5. Housing/Shelter Issues
90% of clients achieved enhanced
problem solving/coping skills
97% of clients achieved enhanced
relationship/network that
improves their situation
95% of clients achieved improved
ability to manage on their own
100% of clients indicated
satisfaction on Client Feedback
Form
100% of referred clients are
successfully linked with
appropriate services
Through Character First and Citi-SECDC
Moneywise Matched Savings Programme
(Moneywise), VFSC offered interactive
learning experiences to the children.
Scenario-based and hands-on activities were
employed in Moneywise to teach children
the importance of handling money and
finances responsibly.
In Character First, trained volunteers from
City Developments Limited imparted moral
values in children through interactive
learning sessions.
The sessions focused on motivating and
guiding children in developing positive
character traits.
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Whispering Hearts Family Service Centre
EPC Topics in 2015
My Resolutions
Hi-5 to Love!
Nutritious Meals on a Budget
Be A Happy and Healthy Senior
Dislike Cyberbullying Legal Talk
Effective Parenting
Social Media Yay or Nay?
Managing Examination Stress
The Art of Timeout
What’s With Our Youths?
Can We Really Change for the Better?
Know Yourself and Your Career
Whispering Hearts Family Service Centre (WHFSC)
serves residents from about 30,000 households
within Boon Lay, Nanyang and Pioneer
constituencies.
In 2015, WHFSC went through expansion and cyclical
maintenance to accommodate the increasing
caseload and a bigger staff team.
The revamped WHFSC was re-opened by Mr Cedric
Foo, Adviser to Pioneer Constituency, on 29 August
2015 during Whispering Hearts Summer Fest.
WHFSC was one of the first four FSCs to implement
the Code of Social Work Practice.
Top 5 Presenting Issues in 2015
1. Financial Issues
2. Family Violence
3. Teens Issues 4. Marital Issues 5. Housing/Shelter Issues
90% of clients achieved enhanced problem solving/coping skills
97% of clients achieved enhanced relationship/network that improves their situation
95% of clients achieved improved ability to manage on their own
100% of clients indicated satisfaction on Client Feedback Form
100% of referred clients are successfully linked with appropriate services
Whispering Hearts Summer Fest started off
with a ribbon-cutting ceremony by Mr Cedric
Foo to open the newly renovated centre.
Children and youths from WHICC, WHSCC
came together to put up performances. With a
brand new start, and a bigger team of 20 staff,
WHFSC is more than ready to offer the best of
its services to the residents!
*EPC (Enhancing Positive Changes) is a series of talks and workshops to impart essential life-skills to individuals and families.
Through the activities, participants explore and discover important lessons in life through sharing of experiences and personal
reflections.
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Medical Viriya-KK Children’s Hospital HomeCare Programme
Viriya Children’s Medical Fund
Viriya Elderly Medical Fund
Viriya MediAssist Fund
LHCST-NKF Dialysis Centre
Summary of Medical Services in 2015
Number of
Beneficiaries
Amount Disbursed
Viriya-KK Children’s Hospital HomeCare Programme 18 $18,312
Viriya Children’s Medical Fund 117 $97,380
Viriya Elderly Medical Fund 80 $60,970.95
Viriya MediAssist Fund 258 $142,500
LHCST-NKF Dialysis Centre 103 $25,000
Over the years, VCS has established funds and
community-based services to help families and
individuals afflicted with medical ailments.
Apart from providing financial support, VCS
partner hospitals to ensure that our
beneficiaries receive the care that they need
while staying in the community.
More than financial assistance, VCS is well
aware of the need to provide other mental and
emotional forms of support to beneficiaries
and their families.
All medical funds are supported by
professional services from VCS social workers.
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Viriya-KK Children’s Hospital HomeCare Programme
LHCST-NKF Dialysis Centre
VCS established the Viriya-KK Children’s
Hospital HomeCare Programme in partnership
with KK Women’s and Children’s Hospital
(KKH) since February 2004.
The programme provides chronically ill
children and their family with financial,
community and emotional support.
VCS has helped 518 beneficiaries
through Viriya-KK Children’s Hospital
HomeCare Programme since 2004.
350 of the beneficiaries received
home nursing support.
With medical expertise and care from KKH,
caregivers are enabled to provide quality
medical care for the children in the comforts of
their own home.
Children in need of essential medical
assistance and treatment at home are also
provided with medical equipment funded by
VCS, relieving their financial stress.
LHCST-NKF Dialysis Centre continues to finance
haemodialysis treatment to kidney patients
with the committed support of VCS.
The centre also goes the extra mile to provide
rehabilitative facilities for the patients,
promoting maintenance of their physical well-
being.
VCS donated $25,000 to
LHCST-NKF Dialysis Centre in 2015.
103 beneficiaries sought treatment
at the centre.
Page 25
Viriya Children’s Medical Fund
New Internal Referrals
4
Cases Brought Forward from
2014
47
KKH, 31
NUH, 24
Others, 11
New External Referrals
66
VCMF Cases in 2015
Viriya Children’s Medical Fund (VCMF) was
established in 2010 to help families with
children requiring long term medical attention.
Surplus from operations of WHSCC are
channelled into the fund. Apart from financial
assistance, VCMF social workers also offer
professional support for the caregivers.
In 2015, financial assistance was disbursed bi-
monthly, with support group sessions or
activities conducted together with the
disbursements.
VCMF social workers conducted 4 support
group sessions for the caregivers in 2015.
During an SG50 Family Bonding event for the
beneficiaries, AWWA Caregiver Service also
conducted a support group session for the
caregivers. Additionally, clients got to
experience 2 sessions of laughing yoga.
Top 5 VCMF Medical Conditions in 2015
1. Developmental Issues
2. Heart Problems/ Kidney
Problems
3. Asthma/Eczema
4. Cerebral Palsy/Down
Syndrome
5. Attention Deficit
Hyperactivity
Disorder/Autism Spectrum
Disorder
VCMF 1st Caregiver Retreat 2015 VCMF had its first caregiver retreat on 12 December 2016 at West Grove Primary School. The retreat aims to provide
a platform where care givers can relax, attend self-care workshops and have a day of fun activities. Volunteers from
NTU came together to organise a day of fun filled programmes for the children while their parents or guardians are
away.
Breakdown of New
External Referrals
Page 26
Viriya Elderly Medical Fund
Financial assistance was disbursed in four
gatherings which were coupled with other
activities and outings.
In particular, volunteers brought clients on an
outing to the Singapore Zoological Garden. As
many of the elderly were on wheelchairs,
volunteers assisted caregivers in ensuring that
the elderly had a smooth experience.
During the December disbursement event,
VEMF social workers and volunteers also threw
a Christmas party for the beneficiaries. They
relived memories from photos of Singapore in
the earlier days and played group games.
Viriya Elderly Medical Fund (VEMF) social
workers partner eldercare agencies and
hospitals to support elderly afflicted with
medical conditions and are staying in the
community.
VEMF provides elderly beneficiaries with
financial assistance to cope with medical
expenses such as transport, TCM treatment
and other consumables and also to meet their
daily basic needs.
Social workers also provide case management
services to the beneficiaries as well as provide
them with social support.
Top 5 VEMF Medical Conditions in 2015
1. Diabetes
2. Hypertension
3. Lipid Disorder
4. Stroke
5. Dementia
Page 27
Viriya MediAssist Fund
A joint collaboration between VFSC and Potong
Pasir Citizen’s Consultative Committee, Viriya
MediAssist Fund was officially launched by Mr
Sitoh Yih Pin on 1 August 2015.
Established to help the residents in Potong
Pasir constituency, Viriya MediAssist Fund aims
to support the residents through financial aid
to defray the costs of their medical follow-ups,
medical equipment and consumables,
treatments and other medical services such as
home help services and home rectification.
Over the period of July to December 2015, 258
beneficiaries who require medical care
received monthly financial disbursements.
Besides the monthly disbursements, the
beneficiaries were also invited to events such
as terrarium making and origami classes
conducted by Cedar Girls School and our own
elderly volunteers. The Viriya MediAssist Fund
beneficiaries also had a year-end celebration at
VFSC where they enjoyed an afternoon of
games, food and lucky draw.
Page 28
Viriya Community Services
Appreciation
We are grateful to many of you, including our dedicated staff for their true spirit of giving to benefit others. We also
appreciate the support and guidance from Mr Lui Tuck Yew, Patron of My Centre @ Moulmein, Mr Sitoh Yih Pin,
Patron of Viriya Family Service Centre, and Mr Cedric Foo, Patron of Whispering Hearts Family Service Centre. We
would also like to express our gratitude to our Founder, Venerable Sek Meow Ee and Leong Hwa Monastery for their
unwavering support towards our projects, programmes and services.
www.viriya.org.sg
www.facebook.com/ViriyaCommunityServices
Corporate Office
72 Shrewsbury Road Singapore 307837
Tel: 6256 1311 Fax: 6251 7797
Email: [email protected]
Dreams
52 Kent Road #01-16 Singapore 210052
Tel: 6293 4339 Fax: 6293 4321
Email: [email protected]
LHCST-NKF Dialysis Centre
113 Teck Whye Lane Singapore 680113
Tel: 6769 0178 Fax: 6769 9231
My Centre @ Moulmein
52 Kent Road #01-16 Singapore 210052
Tel: 6293 4339 Fax: 6293 4321
Email: [email protected]
Viriya Family Service Centre
142 Potong Pasir Ave 3 #01-224 Singapore 350142
Tel: 6285 8033 Fax: 6285 8062
Email: [email protected]
Whispering Hearts Family Service Centre
646 Jurong West Street 61 #01-142 Singapore 640646
Tel: 6795 1008 Fax: 6795 8970
Email: [email protected]
Whispering Hearts Infant and Child Care Centre
688 Jurong West Central 1 #01-237 Singapore 640688
Tel: 6792 2321 Fax: 6791 3231
Email: [email protected]
Whispering Hearts Student Care Centre
617 Jurong West Street 65 #01- 488 Singapore 640617
Tel: 6795 8967 Fax: 6795 9423
Email: [email protected]