Dalkia Energy in mind

2009

Ron stokman

2Dalkia 2009

N° 2 world

7,5 Billion €

Waste Waste Management Management

26 %26 %

N° 1 world

10,0 Billion €

Water 36 %Water 36 %

N° 1 european

5,0 Billion €

Transportation Transportation 17 %17 %

N° 1 european

6,1 Billion €

Energy 21 %Energy 21 %

2008 2008 Turnover: 30 Billion €300 000 employees

34%

VEOLIA Environment – world leader in environmental services

3Dalkia 2009

96,000 installations managedHOUSINGNearly 5.5 million housing units

HEALTHCAREMore than 360,000 bedsIn 4,500 facilities

SPORTS, CULTURE and LEISURENearly 6,600 facilities

EDUCATION and RESAERCHNearly 11,600 facilities

NETWORKS682 district and local heating and cooling networks

TELECOMSNearly 17,880 technical facilities

INDUSTRIAL FACILITIESNearly 3,465 facilities

COMMERCIAL and OFFICES89,300 facilities

4Dalkia 2009

Headquarters

Local district

Turnover 2008: 140 000 K€1 600 employees

Turnover 2008: 9 000 K€90 employees

Luxemburg

Ghent

Vught

Brussels

Charleroi

Nieuwegein

Mons

Arlon

BrugesAntwerp

Hasselt

Liège

LouvainLa Neuve

Amsterdam

IJsselstein

RotterdamEde

La Louvière

IeperLouvain

Turnover 2008: 45 000 K€350 employees

Dalkia in Benelux

Assen

5Dalkia 2009

Dalkia business model

7 steps

I

Analysis of client needs and definition of the scope of services to be delivered

III

Elaboration of the technical and organisational solutions and management structure in order to perform the services

II

Diagnosis of the technical equipment and the soft services to be delivered

IV

Optimisation of the operational costs and possible financing

V

Obligations description of the contractual terms and conditions

VI

Execution implementation and management of all services to be delivered

VII

Progression analysis of the service delivery and implementation of possible savings and improvements

6Dalkia 2009

Dalkia solution

Maintenance and of all installations managed by Dalkia

The transfer of risks towards Dalkia with regards to all technical installations in the contract (if chosen by the client)

Sharing of knowledge and the acting as an advisor for the client with regards to all services in the contract

Continuously checking of the installation to assure that they stay in accordance with all applicable laws and legislations

Provide an accurate and detailed reporting of all the services delivered

7Dalkia 2009

Advantages

Guaranteed comfort and safety of the staff and store users

Reduction in operational expenses by the implementation of best practices

The prevention of safety risks

One single point of contact for all contractual issues

Flat budget for a longer period of time (if chosen by the client)

Continuous information and traceability of all performed services and this in accordance with client standards

8Dalkia 2009

Contract types

Preventive maintenance

Preventive maintenance focuses on the planned implementation of standard maintenance procedures with the aim of keeping the installations in optimum condition and preventing malfunctions and repairs.

9Dalkia 2009

Contract types

Functional maintenance

Functional maintenance involves bringing materials that must be replaced within a year under a contract price agreement. The replacement materials are supplied at a fixed price, which is therefore manageable in the contract. Their replacement is thus at Dalkia’s cost and risk.

10Dalkia 2009

Contract types

Corrective maintenance 24/365

There is a great deal of confusion about the meaning of the term ‘corrective maintenance’. It is sometimes used to refer to the correction of a malfunction, but sometimes also to the carrying out of repairs, whether or not in connection with a malfunction. At Dalkia we divide corrective maintenance into malfunctions and repairs.

A malfunction is an unplanned interruption of the functionality of a component, whereby no materials are needed for the restoration of the functionality, in distinction to functional maintenance. If a malfunction is not covered by this definition, then we classify it as repair.

11Dalkia 2009

Contract types

Repair commitment

A contract in which the labour and materials for the purposes of corrective maintenance, where a material component is necessary up to an agreed amount, are brought under a contract price agreement. In practice, this amount varies from € 500 to € 5,000. The associated labour costs will be borne by Dalkia. This means that a firm financial basis can be laid, and unexpected budgetary factors are avoided. The most important aspect, however, is the saving in administrative inconvenience for our contract partners. This type of contract reduces administration, and frees up managers to concentrate on policy issues.

12Dalkia 2009

Contract types

Full Warranty

The repair commitment can also be extended to full warranty, meaning that all components in the contract period will be maintained at Dalkia’s cost and risk for the duration of the contract. Replacement at the end of the components’ working life is also at Dalkia’s risk. Our customer is no longer faced with any financial surprises.

13Dalkia 2009

Contract types

Main contracting or integral service contract

This type of contract is employed by Dalkia FM inclusive of all possible forms of outsourcing.

14Dalkia 2009

Installations

Heating installations

Cooling installations

Air treatment installations

HVAC / climate control

Sanitary installations

Compressed air and vacuum installations

Water treatment and purification installations

High and low voltage installations

Emergency generators and no-break power supply systems

Building management systems

Lighting (relighting)

Security

Fire fighting equipment and systems

Remote management

Cogeneration

Conversion of Utilities to steam, compressed air etc.

15Dalkia 2009

Mission Statement

Dalkia offers its customers all services that are not directly connected with their core activities. Our ambition is to create and maintain ideal living conditions for our customers, and in doing so to build up long-term collaborations, within an ideology of energetic efficiency, respect for the environment and attention to quality, where health and safety are a central concern.

16Dalkia 2009

References

Dalkia is a trusted partner of

17Dalkia 2009

Started 1-10-2007

2.400 Workplaces in laboratoria, cleanrooms and offices

Prestatie contract met reparatie verplichting

References

MechanicalElectricityCivil

18Dalkia 2009

References

Dalkia is your preferred partner because…

Dalkia is an independent organisation that has all the necessary manpower and expertise in house. For specialised tasks, we can call in subcontractors directly. Dalkia carries out an average of 85% of the work itself, and 15% is subcontracted to specialised firms. In this way, Dalkia can work on the implementation of its activities in a proactive and customer orientated solutions.

19Dalkia 2009

Q & A

•Cost control•Quality•Safety•Development•Innovation•Cooperation•SLA’s and KPI’s

Dalkia, For a clearer and brighter future